Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The quality of the lamps and shades are exceptional and expertly packed. One package arrived damaged and there was no problem with the return. If you haven't seen Genesis you don't know what you are... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent service ahead of order. Products is fantastic! Many rechargeable lights require the fitting to be charged via a power outlet close by. As Pooky rechargeable lights have a removable cell/bulb... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Visited the Gloucester showroom and met the fantastic team who were very knowledgeable about their products and helped us narrow down the fittings we were looking for - enjoying great coffee while we... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Lovely products, however returning isn’t quite what you think, the fee for returning sales items isn’t to pay for carriage it’s just a fee (I’m assuming a restock fee), you have to organise & pay fo... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de iluminación
  2. Proveedor de pantallas de lámpara

Escrito por la empresa

Let there be light! Beautiful, decorative lighting that doesn't cost a fortune. Follow @PookyLights to find out more...


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 52% de las opiniones negativas

Suele responder en menos de 1 mes

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 2 estrellas sobre 5

Rechargeable table lamp konked

Unfortunately the rechargeable lamp we bought a couple of years ago has stopped working which considering the price paid (circa £150) is extremely disappointing. I have tried a replacement Pooky bulb but that did not solve the issue. Any help would be appreciated as I love the lamp but it’s failure after such a relatively short period of time is not good.

1 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lamps

I purchased 2 Stucco lamps for a bedroom. They are so lovely that I wanted to purchase more for other bedrooms. Whilst I got mine in the sale at a really good price I noticed the price had gone back uo to the original price so sadly I won’t be purchasing more until the next sale, but the lamps are lovely and even came with light bulbs and so easy to set up. Meant to say they are rechargeable. Perfect in my bedroom

24 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Sue L

Found Pooky this year and what a treat. Beautifully crafted items. You buy one item and you simply want more. Thank you Pooky :)

30 de diciembre de 2025
Opinión espontánea
Logotipo de Pooky

Respuesta de Pooky

Hi Sue,

Your positive feedback is much appreciated! We’re delighted you're enjoying the product and are always here if you need anything else.

Best,
Mara

Valorada con 5 estrellas sobre 5

Lovely products

I bought 2 lamp bases and shades. They are lovely. The housing for the remote is a classic touch. Delivery was quick and products well packed.

29 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lovely light

Lovely light, extremely fast shipping.

20 de diciembre de 2025
Opinión espontánea
Logotipo de Pooky

Respuesta de Pooky

Hi Emma,

We’re so pleased to hear your kind words – it really means a lot to us! Thanks for taking the time to leave a review, and we’re glad you had a positive experience.

Best,
Mara

Valorada con 5 estrellas sobre 5

We broke a blown glass shade right…

We broke a blown glass shade right before Xmas. Ordered a replacement, expecting only for delivery after Xmas and it has already arrived (Xmas Eve). It looks fab and we cannot thank Pooky enough for such simple, smooth ordering, delivery and a fab product.

24 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Large Seurat rechargeable picture light

Bought this light about 3 or 4 weeks ago waiting for a bedroom to be decorated. It’s a nice quality light but not fit for purpose. The picture light is a lovely size but too big and heavy for the magnet. The bracket / arm which holds it drops down over the picture as it can’t hold the weight so the light falls mostly on the wall above it. I contacted customer services asking if there’s a way of tightening the hinge screw so it doesn’t drop but they require pictures/vidro which is Fair enough - but it doesn’t work and isn’t fit for purpose and there was no advice on offer.

19 de diciembre de 2025
Opinión espontánea
Logotipo de Pooky

Respuesta de Pooky

Hi Jacqui,

Thank you so much for taking the time to leave this review and share your experience with us. We truly appreciate every piece of feedback we receive, and I’m really sorry to hear that this situation has caused you frustration. That’s never the experience we want for our customers, and I completely understand how disappointing it must have felt.

As part of our customer service process, we do ask for photos or videos when an issue is raised. This isn’t to create extra work for you, but because these visuals help us investigate the matter thoroughly and accurately. They allow us to understand what has happened, identify any potential faults, and communicate clearly with our internal teams, whether that’s quality control, product development, or dispatch. Without them, it can be much harder to pinpoint the cause and provide the right resolution.

That said, your feedback is incredibly valuable. You’ve highlighted an area where we can improve how we communicate our requests and the reasons behind them. We’ll be sharing your comments with the team as part of our ongoing training and development, so we can make sure we’re offering clearer guidance and more supportive communication in the future.

Thank you again for taking the time to let us know about your experience. It genuinely helps us grow and provide a better service for all our customers moving forward.

Kind regards,
Megan

Valorada con 5 estrellas sobre 5

Wowzer!

The delivery was sooo quick! The packaging was very good and all cardboard; which I love (no plastic!!!).
The lights look amazing and easy to install.
I bought the lights in the sale.

15 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely fabulous

Absolutely fabulous. I'm so pleased. It's beautifully made and looks amazing. Just what we wanted to light up a dark corner. We love it⭐
Delivery was prompt and careful too ...

22 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

5*****experience

5*****experience: excellent communication, prompt delivery and a beautiful light.

15 de diciembre de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Elbow wall lights are beautiful

Elbow wall lights are beautiful. But they do need channelling into the wall or adapting by the electrician to change the connector as it is large and does not fit behind the fitting. Probably on the tech spec (though I have not checked) but I was not expecting it! It is for this reason that 4 stars awarded.

15 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Disappointed with Pooky Lighting’s…

Disappointed with Pooky Lighting’s service. I ordered a chandelier and only noticed part of the chain was rusted once it was out of the packaging and ready to be hung. When I contacted them, the only solution offered was a full return — they wouldn’t just replace the faulty chain. The packaging was already damaged and sending everything back, waiting for a replacement, and redoing the process was a lot of hassle, especially since I needed the light installed ASAP. This isn’t a shirt you can easily return; it should’ve been checked before dispatch, and a more practical solution should’ve been offered.

10 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

2 beautiful lampshades

I ordered 2 lampshades to smarten up my sitting room, and I am delighted with them. Beautifully made, delivered promptly and in perfect condition. Very happy.

1 de diciembre de 2025
Opinión espontánea
Logotipo de Pooky

Respuesta de Pooky

Hi Emma,

It’s brilliant to hear that you’re loving the product! We always aim for top quality, so it’s great to know we’ve hit the mark for you.

Best,
Mara

Valorada con 5 estrellas sobre 5

The website was very easy to navigate…

The website was very easy to navigate and I was soon able to find the items I was looking for. Once selected the purchasing process was very simple also. Creating an account with delivery details was streamline and easy to do. Having registered and verified, the purchasing process was equally simple. The items were purchase as a gift, so I can only make a comment that I feel certain that the recipient will simply love them, as they appear to be of the highest quality. The items were securely packaged and delivery was indeed as promised, and arrived promptly, the very next morning. Love your product and your website and will absolutely be visiting it again and this time, for something for myself!

12 de diciembre de 2025
Opinión espontánea
Logotipo de Pooky

Respuesta de Pooky

Hi Dianne,

Thanks for your fantastic review! We're so pleased you were happy with your experience. If there's anything we can do for you in the future, just let us know!

Best,
Mara

Valorada con 5 estrellas sobre 5

Excellent quality products

Excellent quality products

17 de diciembre de 2025
Opinión espontánea
Logotipo de Pooky

Respuesta de Pooky

Hi Sulman,

Thanks so much for your lovely review! We're delighted to hear you had a great experience with us. We really appreciate your support and look forward to welcoming you again soon!

Best wishes,
Mara

Valorada con 5 estrellas sobre 5

It was easy to contact with them and…

It was easy to contact with them and changed the delivery address

16 de diciembre de 2025
Opinión espontánea
Logotipo de Pooky

Respuesta de Pooky

Hi Andrea,

We’re so grateful for your support and kind words. It’s brilliant to hear you enjoyed your experience, and we hope to see you again soon!

Best wishes,
Mara

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más