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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Visited Pop Specs Newcastle yesterday. Sheena and Dameer were super helpful. What great service. Got a pair of reading glasses and sunglasses. I am over the moon with them. Will definitely be returnin... Ver más

Valorada con 5 estrellas sobre 5

Just visited POP SPECS at the WHITEROSE CENTRE LEEDS. Nisbat made my purchase a joy. I bought two pairs of glasses for only £135.00 Although she was extremely busy she prepared my frames and had... Ver más

Valorada con 1 estrellas sobre 5

Spent £315 on varifocal transition lenses for holidays that did not transition. Delay in rectifying so did not have in time. Offered & accepted refund but only refunded £65 as price of transition.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Eldon Square store in Newcastle – I had a great experience. Helen was incredibly helpful, taking the time to walk me through different frames and sizes. She even suggested a shape I wouldn’t have co... Ver más

Información sobre la empresa

  1. Mayorista de gafas
  2. Tienda de gafas de sol

Escrito por la empresa

Pop Specs - Fast, Fun, Affordable Eyewear. We're revolutionizing eyewear retail with a simple promise: complete single vision glasses in 20 minutes, not weeks. For just £75, you get everything - your choice from over 1,000 stylish frames, single vision lenses, and anti-glare coating included. While other opticians keep you waiting days or weeks, we'll have your new glasses ready while you get your coffee. Our friendly, expert team provides personalized service to help you find the perfect frames and lenses for your lifestyle and budget. With transparent pricing and no hidden costs, you'll know exactly what you're paying upfront. What's included in your £75: ✓ Any frame from our extensive collection ✓ Single vision prescription lenses ✓ Anti-glare coating ✓ Professional fitting and adjustments ✓ Express 20-minute service


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

167 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 77% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Pop Specs Brixton Village

Pop Specs Brixton Village
Visited on a Saturday, they were busy but very helpful. Lizzy, Ruke and Debz helped me choose from a large selection of frames.
I chose two frames with transition and varifocal for a great price!
They were ready within the week for collection which is amazing.
Ez the Optician fitted them and gave lots of advice about getting used to varifocal lenses.

Would definitely recommend Brixton Village Pop Specs branch to friends and family :)

6 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service from Pop Specs Uxbridge

Great service from Pop Specs in the Chimes, Uxbridge. Had new prescription lenses fitted into existing frames in less than half an hour. I always struggle to find frames that I am happy with, so really pleased to be able to update my glasses. Also replaced my husband's varifocal lenses. Attentive and professional service throughout by Raoul. Many thanks.

3 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

AVOID!!! Cheap & Nasty - don’t be fooled!!

Cheap and poor quality glasses, broken within weeks. Staff and management clueless with no technical knowledge or skills. Do yourself a favour and save money by going to a proper opticians who are trained and sell quality glasses that will last more than a month. If your on a budget then go to Poundland for same quality as this shop and for a lot cheaper!

Update: Took the broken glasses to a proper optician who said the glasses were poorly made, and you could see the cheap lens they use, when compared to a proper pair. Also said the lens were incorrect. They mention the unqualified staff are on commission so lay on the niceness for sales. All makes sense now.

12 de noviembre de 2024
Logotipo de Pop Specs

Respuesta de Pop Specs

Hi Mr Nose, I'm sorry you haven't had a good experience. Can you please let me know which location you went to so we can investigate?

Valorada con 5 estrellas sobre 5

3x Experiences - Consistently FAB customer service

I recommend popspecs to all my friends and family. A true game changer when it comes to being a glasses wearer. The customer service really is second to none and as a customer I feel so valued and well looked after, despite visiting lots of different locations.

I lost my glasses whilst travelling across the country for a funeral in October. I had previously bought from a popspecs store in Chester (with fab service!) so went straight to Popspecs Brighton and got a new pair the same day. The team helped me access my prescription and truly went above and beyond. Then after my daughter broke a hinge on my glasses I took them in to the Meadowhall branch today and the guy there fixed them for me with no charge. They are as good as new! Thank you

7 de marzo de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

Bought varifocals from Lakeside branch …

Bought varifocals from lakeside branch have tried for three weeks to get used to them . Have worn varifocals for many years . But thought try these as slightly cheaper. Was told they were the best Essilor lenses. But looking online are the basic ones . I have now wasted £250 as can’t wear them . And will have to go back to my regular optician for new ones. Am so disappointed.

3 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

great service…

My wife and have visited both Brighton and milton Keynes stores and we have purchased 5 pairs of glasses between us. We have received really good service from both stores, we like the fact that we were under no pressure to buy and the sales staff were really helpful. we will certainly use pop specs again

1 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love love love Pop Specs

Love love love Pop Specs. After seeing you on Dragons Den I took my Tom Ford glasses to Leeds, White Rose to have my prescription lenses fitted. All done in under 20 mins. Brilliant service. 50 stars.

23 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Disappointing Customer Service. Eldon Square Newcastle

I bought a pair of glasses in November 2024. Very disappointed in the quality. 3 months of wearing and the arm fell off whilst I was wearing. Literally came apart from the frame. On returning them I was told there was nothing they could do and that couldn’t happen on its own. When I challenged that I was told I was being rude and to go around the other side of the counter and read their company policy. £315 for a pair of glasses which are no good after 3 months.
Customer care is non existent and the guy who I spoke to was argumentative and intimidating.
Save your money and go to a reputable optician. Never again

14 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Pop Specs is ACE!

I’ve interacted with Pop Specs in both Westfield London and Uxbridge and have found both to be first class. I love the wide and fast moving range of frames and my 3 pairs (so far!) have been conversation starters many times. Highly recommended if you have a simple prescription and love a distinctive style.

15 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Disappointing!!!

I had looked the glasses up on their gallery and fell in love with a pair.My daughter also liked some.We went down there only to be told the glasses on their gallery were not available!! What!! Dont think they will last long.They were also expensive! Voo glam have the same glasses I liked at a tenth of the price!!!

11 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great same day service solved our emergency!

After my son broke his glasses playing basketball i struggled to find anyone who could help me get glasses quickly. Specsavers told me 7 days minimum. After searching google i quickly found pop specs and called to confirm they could help. The staff were friendly and helpful. They were able to use his prescription from specsavers and his glasses were ready in 20mins. The price was reasonable and the quality good. Have already made recommendations to others and would like to thank Nik for making things so easy.

11 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing Service

Pop Up shop in Cribbs Causeway Bristol. Lovely helpful friendly staff....
I entered all my details into the computer for specsavers, retrieved my prescription, I choose my frames...(lots of great ones to choose from)..i returned 25 minutes later to have my glasses complete, they are fab...amazing service. Would highly recommend.

9 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service, fantastic prices!

I was recommended to Pop Specs by a trusted friend of mine and I visited the Chester store for new varifocal lenses. Dylan was very informative and gave some great advice. The prices were significantly lower than the high street optician that I usually use. I will highly recommend to my family and friends and will always use this company myself in the future.

11 de enero de 2025
Opinión espontánea

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