NON EXSTISTENT CUSTOMER SERVICE. Emailed 3 times through out the month, called 4 different times on the days YET no replies or answering on any form of contact. If you need spare parts for their... Ver más
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NON EXSTISTENT CUSTOMER SERVICE. Emailed 3 times through out the month, called 4 different times on the days YET no replies or answering on any form of contact. If you need spare parts for their... Ver más
La empresa ha respondido
A great price on what I was looking for, brilliantly quick customer service response and resolution when I emailed them with a query. Delivery was next day as promised, and everything was packaged r... Ver más
I've placed numerous orders with A1 Equipment over the past two years and am delighted with both the products and the service received. On one occasion, an item from my order was omitted in error but... Ver más
La empresa ha respondido
I’ve been buying from A1 Equipment for over 4 years, and they have never let me down. I’ve always been able to rely on them, even in sticky situations, and they’ve consistently delivered on time. Thei... Ver más
La empresa ha respondido
A1 Equipment is a family-run UK supplier of fun food machines and ingredients, serving businesses since 1986. We help cinemas, events and attractions boost profits with high-quality popcorn, candy floss, slush, churros, nachos, waffles, doughnuts, crepes, snow cones and much more! As the official UK vendor for Gold Medal USA, we provide reliable, efficient machines and great-tasting products at competitive prices. We pride ourselves on friendly, knowledgeable service, fast next-day delivery on orders over £150, and a simple 30-day return policy. Every machine includes a one-year parts and labour warranty in the UK, giving you confidence with every purchase. With decades of experience and strong relationships with leading manufacturers, we focus on quality, value and customer satisfaction. Whether you need equipment, ingredients or expert advice, we are here to help your business grow.
Eastman Way, HP2 7DU, Hemel Hempstead, Reino Unido
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Amazing customer service. Very friendly and quick delivery From first email to item being delivered was less than 24 hours! Well packaged.
This is a absolutely shocking service, if I could give you less than one I would. I’ve paid for something including postage that I have never received! Totally disgusting service!
Spot on service order just before 4pm and delivered the very next day.
The level of service was great not only that I got a discount for bulk buying and payments are paid over instalments with Klarna app. Since they offer this payment service it makes it much easier considering the pay of living and buying items has increased.
This company seems to rely on customers not knowing their rights. A carton of ice cream mix arrived damaged, and the product had a much shorter shelf life than advertised. Despite this being entirely their fault, I had to chase them multiple times to get a proper resolution.
It felt like they hoped I wouldn’t notice the issues or wouldn’t push back. Only after I pointed out my consumer rights did they finally issue a full refund, including delivery. This kind of behavior is unacceptable and untrustworthy.
Save yourself the stress and shop elsewhere.
I have not tried the new mix yet but I'm sure it will be great as the old mix (red carton) is the best soft serve by miles.
Tge service is second to none, upon delivery there were 2 burst cartons, hence I contacted A1 Equipment and they replaced it within 2 days, but not only the 2 burst cartons, they replaced the whole order for my inconvenience.
Absolutely fantastic.
A great price on what I was looking for, brilliantly quick customer service response and resolution when I emailed them with a query. Delivery was next day as promised, and everything was packaged really well.
Both food products ordered had a really long shelf life on which can always be a worry when ordering food online. Great company, very pleased I came across them and will use again.
Great communication, prompt delivery and good quality goods
My package was delivered. one of my candyfloss sugar boxes was open. This has never happened before so I was very upset
fantastic service got me out of a spot of trouble with next day delivery. Thank you again and I will be a returning customer.
Great company to do business with very quick delivery service.
Products are top quality and not a bad price
Will highly recommend to family and friends
Allways a great service and allways delivered in time xxx
Been ordering from A1 for a couple of years! Great price, fast delivery and great customer service.
As the previous review mentions I have had the exact same response of an order cancelled. Was asked to provide a reason for my order which I did, I then had my order cancelled as they weren't satisfied with my reasoning for hosting a extremely large family event. The director seems to be a self-entitled individual who knows everything. Avoid at all costs unless you are happy to have your order cancelled if they decide to discriminate against you
Extremely poor service - ordered just over £150 of goods for a few events I'm running - had my order cancelled and a snotty e-mail from the company director. AVOID.
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