The strawberry sherbet filled candys has 0 sherbert in them. Just strawberry hsrd candy. The sherbert filled watermelon gum was completely hollow 0 sherbet at all as well. The “sour jelly” filled brai... Ver más
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Consulta las opiniones de los clientes
I’ve ordered now with their website twice, the second time there was a bit of a delay from the courier but Poppin Candy kindly responded to whatever inquiry I had concerning the delay and offered to h... Ver más
Honestly. I haven't even tried the candy yet. I just ordered(first timer here) and there was an error with my shipping address. I contacted them via email, and let me just say, I've never had a faster... Ver más
I was double charged due to a glitch when placing my order, and I didn’t even realize it. They refunded it very quickly without me even needing to reach out, and when I contacted support out of conf... Ver más
Información sobre la empresa
Escrito por la empresa
The world’s fastest growing online candy, drinks & snacks store! As seen on TikTok, Instagram, Youtube & more!
Información de contacto
England, S, Derbyshire, Reino Unido
- info@poppin-candy.co.uk
- poppin-candy.com
No consta que solicite reseñas
Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas
Ha contestado el 36% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
They have fantastic customer service…
They have fantastic customer service and we're very responsive when I emailed and extremely helpful couldn't ask for a better experience.
Scam hollow empty candy
The strawberry sherbet filled candys has 0 sherbert in them. Just strawberry hsrd candy. The sherbert filled watermelon gum was completely hollow 0 sherbet at all as well. The “sour jelly” filled brains is just gummy candy filled with translucent red gummy candy no jelly just gummy filled gummy, the blue clouds are liquorish and it doesn’t mention that at all in the selection nor do they look like it. U hate liquorish. All the fun jelly sherbert filled candys are all empty and a scam.
I’ve ordered now with their website…
I’ve ordered now with their website twice, the second time there was a bit of a delay from the courier but Poppin Candy kindly responded to whatever inquiry I had concerning the delay and offered to help me out. Great products and friendly customer service.
Ordered from them twice now
Ordered from them twice now. The product is great and arrived on time all the way to Singapore.
Good customer service (:
emailed with concerns about how long it was taking, the customer service rep explained the process and was very kind!
Customer service is friendlier than…
Customer service is friendlier than ever and they are very attentive with your order. I would definitely order from them again :)🩵🩵🩷🩷
It's been 6 weeks and no updates
I live in the US and have places 2 orders. My first order was shipped out and I received it quickly and everything was great. 10 out of 10. However, my issue currently is with my second order which I placed on May 5. When I hadn't received it yet by May 25 I checked the tracking again and it's still said the same thing: Sender preparing item (5/7). So I sent an email asking them to look into why my package hadn't started tracking yet and I received an automatic reply, explaining how they were busy with orders and to only reply again if it had been over 14 working days and in my case, it had been well over that and it said to reply with URGENT in the subject line, which I did. It is now June 13 and I have yet to get a response from them and the tracking number still shows the same May 7 update. I don't know what to do or how to get them to answer my email so I thought I'd try here. I really just want the order that I paid for. I understand it if they're busy and are taking longer than normal but considering it's been almost 6 weeks and the tracking number doesn't even show any information that it's on its way is concerning and even more so concerning is the fact that I've gotten an email from Poppin Candy asking me to review my order that I haven't even received.
package
As i ordered my package nearly two months ago, they returned it back. I wrote tons of emails but on the last ones, they havent yet responded. I think that was a solid amount of money and needed a refund but still no answer. So...
A team member responded to me quickly…
A team member responded to me quickly and if that doesn’t show their attentive nature, than I don’t know what will, good moves poppin candy, you really know how to make a new customer happy, hope the treats are as good as your service!
when I made the mistake of putting in…
when I made the mistake of putting in the wrong address for my order I emailed wondering if it could be changed and a worker emailed me back very quickly saying they’d sorted it out for me - lovely service :))
Great Customer Service
I was double charged due to a glitch when placing my order, and I didn’t even realize it. They refunded it very quickly without me even needing to reach out, and when I contacted support out of confusion as to why I had gotten a partial refund, they replied very quickly and so kindly!
i live in the middle east i ordered…
i live in the middle east i ordered 23monster cans, twinke and mexican cola i received them all in a perfect condition. definitely would order again
Customer service goes crazy
Honestly. I haven't even tried the candy yet. I just ordered(first timer here) and there was an error with my shipping address. I contacted them via email, and let me just say, I've never had a faster or easier customer service experience. Im giving it 5 stars for customer service alone. I imagine the candy will be the same.
I had an issue with my order and was…
I had an issue with my order and was helped by Georgia. Super helpful, friendly and was able to resolve the issues straightaway. Will 100% be ordering from here again thank you
Change to order
Ordered last night but I made a mistake with the order, I emailed to change this and Sophie came back to me straight away and amended this for me, great customer service and looking forward to the sweets :)
the customer service was amazing
the customer service was amazing, Sophie helped me and she was very fast at replying and extremely helpful
So far just waiting for my items
So far just waiting for my items to ship I had a bunch of questions and Georgia answered them all nicely so thank you for good customer service I can’t wait for my candyyyy💥🩷
Absolutely will order again
I live in the US. The order got here a lot quicker than most items I purchase in my own country! The candy was all fresh. The website had a ton of different options to chose from. I ordered a regular bowl and a mystery bag. I'm extremely happy with both. I can't wait to order more and use this website for presents for loved ones.
Loved the amazing communication
Loved the amazing communication, so friendly and sweet!
My experience was made wonderfully by…
My experience was made wonderfully by the fast shipping and the delicious sweets, i know the people that work here are super awesome … ✨✨✨💞✨✨💞
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