Poppin Candy Opiniones 1990

TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I’ve ordered now with their website twice, the second time there was a bit of a delay from the courier but Poppin Candy kindly responded to whatever inquiry I had concerning the delay and offered to h... Ver más

Valorada con 1 estrellas sobre 5

A complete rip off. I received a gift box/bowl of sweets for Father’s Day and was horrified when I saw the receipt that was accidentally left in the box. 500g of sweets for £19.99 there’s nothing spec... Ver más

Valorada con 5 estrellas sobre 5

Honestly. I haven't even tried the candy yet. I just ordered(first timer here) and there was an error with my shipping address. I contacted them via email, and let me just say, I've never had a faster... Ver más

Valorada con 5 estrellas sobre 5

I was double charged due to a glitch when placing my order, and I didn’t even realize it. They refunded it very quickly without me even needing to reach out, and when I contacted support out of conf... Ver más

Información sobre la empresa

  1. Tienda de golosinas

Escrito por la empresa

The world’s fastest growing online candy, drinks & snacks store! As seen on TikTok, Instagram, Youtube & more!


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

Ha contestado el 35% de las opiniones negativas

Suele responder en menos de 1 semana

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Valorada con 5 estrellas sobre 5

Great Customer Service

I had great customer service from Sophie! I emailed poppin candy about a small little issue from my side (no fault of theirs). I forgot to use my discount code at checkout, and thought maybe I could ask for a possible solution. Sophie responded quickly and efficiently and she was able to help me solve this with no issues! I really appreciated her help, I barely had to wait, she made sure to get it sorted for me as soon as she received my email. I’m a first time buyer, I’m excited to receive my order and to try it!

8 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

UNETHICAL AMORAL LIARS & THIEVES

AVOID POPPIN! If you live in the US, order nationally & locally. This company sends old, stale, off smelling & tasting product. Some inaccurate items were sent. We were gaslit. Customer service is atrocious, if it exists, at all. We were promised credits we never received. POPPIN is a show & tell robot run clown company. POPPIN could not care less about customers. We will be reporting to all better business bureaus. LEGIT SCAMMERS. BTW *We did cancel the singular chargeback and were met with being totally “ghosted.” No vouchers. No further communication. Zero. Nothing. The complaints about this company are far x wide. Shop nationally x locally. USA all day.

12 de agosto de 2025
Opinión espontánea
Logotipo de Poppin Candy

Respuesta de Poppin Candy

Hi Jenna,

Thank you for sharing your feedback. We are sorry to hear you feel this way and wanted to take a moment to clarify the situation.

At the time of your complaint, we were prepared to issue vouchers worth more than double the value of your order. However, once chargebacks were filed on all of your orders, this meant we had no longer received payment for them. We even asked for these chargebacks to be reversed so that we could proceed with issuing your vouchers, but unfortunately this has still not happened. As a small business, we cannot send out additional products or vouchers when we have not received payment — this would mean sending out product entirely at our own expense.

We have seen your comments regarding our shipping prices, and we completely understand how frustrating international shipping can be. Unfortunately, new U.S. import tariffs combined with rising carrier fees have significantly increased the cost of shipping. It is no longer feasible for us to offer free shipping to the U.S, as we would have to absorb both the shipping fees and the tariffs.

We appreciate feedback from all of our customers and are always working to improve. However, repeated negative comments across our social media channels have made it difficult for our team to address the situation constructively.

We remain committed to providing great products and service, and we are truly sorry that your experience did not reflect that. Please do not hesitate to get in touch, we would still like to resolve this for you.

Kind regards,
Team Poppin

Valorada con 5 estrellas sobre 5

Customer service is on point!

Customer service is on point!
The person who helped me was so kind, and since I ordered at Poppin candy before, I can say that the delivery service and the products are great too!

3 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent place to shop for specialist food and drinks

I've shopped many times on Poppin Candy and never had a bad experience. The items are well priced and always sent quickly. They're also absolutely delicious. If there ever has been an issue, the customer service team are very quick to respond and incredibly helpful. I love the fact they're expanding their ranges and it's great discovering different sweets, drinks, cakes and savoury snacks from around the world.

2 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

5 STARS!

Ordered multiple times from Poppin Candy and have NEVER been disappointed. Timely delivery and exceeded all expectations with great tasting gummies. They go above & beyond on their socials which in my opinion goes to show how consistent their attention to detail goes into each & every order. Would highly recommend.

2 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Order unfulfilled, customer service practically nonexistant

Ordered something back in january that never turned up. Tried to contact them at the time via email. Recieved an auto reply that i'd get a reply soon but recieving high volume so would be a bit later than usual.
No response after a month so tried again, got a curt email back stating order had been delivered.
I explained that the order had been delivered to the wrong address by the courier.
I never got a reply which was incredibly dissapointing, particularly as it pertained to an order that was not delivered.
Customer service less than helpful and at the end of the day left me with an order that was not fulfilled.

1 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

The support and kindness of staffs were…

The support and kindness of staffs were lovely. Since it’s a foreign ec website from my location, at first I was worried that my offer would not be accepted. I was really amazed by their response and help. Thank you so much.

24 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I placed an order a week ago that just…

I placed an order a week ago that just came in. I had been thinking about placing another custom order and decided to do it last night. Well when I placed the order I’m not sure what happened because I ended up ordering all the same custom items as before. I emailed them and they responded in less than 24 hours and let me cancel the order and place the new order for the custom candies and even gave me the discount I had on the wrong order. Thank you Sophie for all your help!! This is actually my third order and it is always so delicious

26 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love buying from Poppin Candy

I have placed 2 orders with this company. The product (candy) arrives packaged nicely and fresh when the bags are open. Their customer service is quick, friendly and able to help. Thank you for being a great company to buy from!! They will continue to get my business.

26 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing customer service

Swift delivery, amazing customer service. Emailed them to ask to make a slight change to my order. Was done so quick in under 24hours without any hassle!

Have been dreaming of trying sweets from Poppin Candy since I first laid eyes on their page on TikTok.

The sweets are top notch! Highly Recommend 😁

19 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Place an order, you won't regret it! 😊

Poppin Candy is awesome! I have placed several orders shipped all the way to Australia and most of them have had no issues at all, the couple of problems that I have had were resolved in 1-2 business days even with the time difference. Sophie is always super helpful and friendly! Shipping to Australia is very expensive (because it's literally the other side of the world) but it's totally worth it to try all different rare and interesting sweeties from around the world. They even put a handwritten note in my last order for my birthday which was lovely! I 1000% recommend Poppin Candy, the quality and range of products is fantastic and the customer service is great! 😊

6 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ordered the Bubs Swedish Platter..OMG

Ordered the Bubs Swedish Platter..OMG, they are awesome ! Good mix and top quality, now my no 1 favourite. Delivery decent as well. Can’t wait to try something else….or do I just get more Bubs lol

31 de julio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Wrong Flavour, Poor Service

AVOID!!!! I ordered Pop Tarts from this place and they sent me 2 boxes of the entirely wrong flavours, and when confronted about it they only gave a partial refund on 1 box and have since been ignoring my emails.. they're also blocking my reviews from being posted on their website, unprofessional "company".

22 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolute love Poppin Candy!

Absolute love Poppin Candy!!
Watch all their videos, I’m obsessed.
I ordered a while back which consisted of a 1kg Mega sour balls mix (these are unreal for super sour lovers!). I also ordered x2 bags of Funyuns crisps, x2 bags of BBQ Lays, A Hot mama pickle, fruit gushers & Souracha super sour sauce.
Everything was amazing!
I have ordered a 1kg mix last night & a small bag. I cannot wait to try these!
10/10! Poppin Candy is THE sweet shop!

2 de agosto de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

Disgusting sweets

The candy box that I ordered myself but the candy in the bag tasted like plastic. It had no taste, no sugar I have tasted other sweets from other countries and they are sweet!

1 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor quality, ship time 1-2 weeks

Well, I got the candy I wanted, turns out the quality is pretty bad and they dont taste very good. Way too sugary and they dont have good texture, very artificial tasting.

29 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

This is my third order with PoppinCandy…

This is my third order with PoppinCandy and they never fail to please! Such a great range of candy and shipping is always super quick. I love everything about this company, their social media content is awesome and I’m loving that the gang are showing their faces more now! The weekly emails have gotten so much more exciting recently, I love the pink and it feels like a comic! Keep on going!

7 de julio de 2025
Opinión espontánea

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