I’ve ordered now with their website twice, the second time there was a bit of a delay from the courier but Poppin Candy kindly responded to whatever inquiry I had concerning the delay and offered to h... Ver más
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Consulta las opiniones de los clientes
A complete rip off. I received a gift box/bowl of sweets for Father’s Day and was horrified when I saw the receipt that was accidentally left in the box. 500g of sweets for £19.99 there’s nothing spec... Ver más
Honestly. I haven't even tried the candy yet. I just ordered(first timer here) and there was an error with my shipping address. I contacted them via email, and let me just say, I've never had a faster... Ver más
I was double charged due to a glitch when placing my order, and I didn’t even realize it. They refunded it very quickly without me even needing to reach out, and when I contacted support out of conf... Ver más
Información sobre la empresa
Escrito por la empresa
The world’s fastest growing online candy, drinks & snacks store! As seen on TikTok, Instagram, Youtube & more!
Información de contacto
England, S, Derbyshire, Reino Unido
- info@poppin-candy.co.uk
- poppin-candy.com
No consta que solicite reseñas
Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas
Ha contestado el 35% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Great Customer Service
I had great customer service from Sophie! I emailed poppin candy about a small little issue from my side (no fault of theirs). I forgot to use my discount code at checkout, and thought maybe I could ask for a possible solution. Sophie responded quickly and efficiently and she was able to help me solve this with no issues! I really appreciated her help, I barely had to wait, she made sure to get it sorted for me as soon as she received my email. I’m a first time buyer, I’m excited to receive my order and to try it!
UNETHICAL AMORAL LIARS & THIEVES
AVOID POPPIN! If you live in the US, order nationally & locally. This company sends old, stale, off smelling & tasting product. Some inaccurate items were sent. We were gaslit. Customer service is atrocious, if it exists, at all. We were promised credits we never received. POPPIN is a show & tell robot run clown company. POPPIN could not care less about customers. We will be reporting to all better business bureaus. LEGIT SCAMMERS. BTW *We did cancel the singular chargeback and were met with being totally “ghosted.” No vouchers. No further communication. Zero. Nothing. The complaints about this company are far x wide. Shop nationally x locally. USA all day.

Respuesta de Poppin Candy
Customer service is on point!
Customer service is on point!
The person who helped me was so kind, and since I ordered at Poppin candy before, I can say that the delivery service and the products are great too!
Excellent place to shop for specialist food and drinks
I've shopped many times on Poppin Candy and never had a bad experience. The items are well priced and always sent quickly. They're also absolutely delicious. If there ever has been an issue, the customer service team are very quick to respond and incredibly helpful. I love the fact they're expanding their ranges and it's great discovering different sweets, drinks, cakes and savoury snacks from around the world.
5 STARS!
Ordered multiple times from Poppin Candy and have NEVER been disappointed. Timely delivery and exceeded all expectations with great tasting gummies. They go above & beyond on their socials which in my opinion goes to show how consistent their attention to detail goes into each & every order. Would highly recommend.
Order unfulfilled, customer service practically nonexistant
Ordered something back in january that never turned up. Tried to contact them at the time via email. Recieved an auto reply that i'd get a reply soon but recieving high volume so would be a bit later than usual.
No response after a month so tried again, got a curt email back stating order had been delivered.
I explained that the order had been delivered to the wrong address by the courier.
I never got a reply which was incredibly dissapointing, particularly as it pertained to an order that was not delivered.
Customer service less than helpful and at the end of the day left me with an order that was not fulfilled.
The support and kindness of staffs were…
The support and kindness of staffs were lovely. Since it’s a foreign ec website from my location, at first I was worried that my offer would not be accepted. I was really amazed by their response and help. Thank you so much.
I placed an order a week ago that just…
I placed an order a week ago that just came in. I had been thinking about placing another custom order and decided to do it last night. Well when I placed the order I’m not sure what happened because I ended up ordering all the same custom items as before. I emailed them and they responded in less than 24 hours and let me cancel the order and place the new order for the custom candies and even gave me the discount I had on the wrong order. Thank you Sophie for all your help!! This is actually my third order and it is always so delicious
Love buying from Poppin Candy
I have placed 2 orders with this company. The product (candy) arrives packaged nicely and fresh when the bags are open. Their customer service is quick, friendly and able to help. Thank you for being a great company to buy from!! They will continue to get my business.
Amazing customer service
Swift delivery, amazing customer service. Emailed them to ask to make a slight change to my order. Was done so quick in under 24hours without any hassle!
Have been dreaming of trying sweets from Poppin Candy since I first laid eyes on their page on TikTok.
The sweets are top notch! Highly Recommend 😁
Just had my first order from this place…
Just had my first order from this place , really really nice interaction , fast and polite responses , delivery arrived on time no problems at all 😁 Thanks to
Sophie 🫵
Place an order, you won't regret it! 😊
Poppin Candy is awesome! I have placed several orders shipped all the way to Australia and most of them have had no issues at all, the couple of problems that I have had were resolved in 1-2 business days even with the time difference. Sophie is always super helpful and friendly! Shipping to Australia is very expensive (because it's literally the other side of the world) but it's totally worth it to try all different rare and interesting sweeties from around the world. They even put a handwritten note in my last order for my birthday which was lovely! I 1000% recommend Poppin Candy, the quality and range of products is fantastic and the customer service is great! 😊
My order came super quick and was so…
My order came super quick and was so yummy! Nice being able to taste things that aren’t normally available in the UK. Will definitely order again.
Ordered the Bubs Swedish Platter..OMG
Ordered the Bubs Swedish Platter..OMG, they are awesome ! Good mix and top quality, now my no 1 favourite. Delivery decent as well. Can’t wait to try something else….or do I just get more Bubs lol
Great Customer Service and Great candy!!
Wrong Flavour, Poor Service
AVOID!!!! I ordered Pop Tarts from this place and they sent me 2 boxes of the entirely wrong flavours, and when confronted about it they only gave a partial refund on 1 box and have since been ignoring my emails.. they're also blocking my reviews from being posted on their website, unprofessional "company".
Absolute love Poppin Candy!
Absolute love Poppin Candy!!
Watch all their videos, I’m obsessed.
I ordered a while back which consisted of a 1kg Mega sour balls mix (these are unreal for super sour lovers!). I also ordered x2 bags of Funyuns crisps, x2 bags of BBQ Lays, A Hot mama pickle, fruit gushers & Souracha super sour sauce.
Everything was amazing!
I have ordered a 1kg mix last night & a small bag. I cannot wait to try these!
10/10! Poppin Candy is THE sweet shop!
Disgusting sweets
The candy box that I ordered myself but the candy in the bag tasted like plastic. It had no taste, no sugar I have tasted other sweets from other countries and they are sweet!
Poor quality, ship time 1-2 weeks
Well, I got the candy I wanted, turns out the quality is pretty bad and they dont taste very good. Way too sugary and they dont have good texture, very artificial tasting.
This is my third order with PoppinCandy…
This is my third order with PoppinCandy and they never fail to please! Such a great range of candy and shipping is always super quick. I love everything about this company, their social media content is awesome and I’m loving that the gang are showing their faces more now! The weekly emails have gotten so much more exciting recently, I love the pink and it feels like a comic! Keep on going!
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