Pott CandlesOpiniones 

303
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I can’t cancel my subscription! There’s no option to do this on the website - it directs me to an email address. I’ve emailed said email address on 4 separate occasions now and I keep getting a bounce... Ver más

Valorada con 5 estrellas sobre 5

I love this little candle company! After being gifted a Pott candle & match set for Christmas and absolutely falling in love with the scent (the fig one, it’s insane), I decided to sign up to a rollin... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

If you’re looking for candles that smell amazing, look elegant, and offer excellent value through their refills, I couldn’t recommend Potts highly enough. I’ll definitely be buying more.

Valorada con 5 estrellas sobre 5

This company is clearly mindful of their customers. On one occasion, I was in a bit of a bind as my monthly delivery service of an already established Pott coincided with me spotting a new fragrance w... Ver más

4,4

Excelente

TrustScore: 4.5 sobre 5

303 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(303)

175 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

I can’t cancel my subscription

I can’t cancel my subscription! There’s no option to do this on the website - it directs me to an email address. I’ve emailed said email address on 4 separate occasions now and I keep getting a bounce back saying the inbox is under maintenance. I’ve now been charged for another order I don’t want. This is unacceptable.

1 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

This company is clearly mindful of its customers

This company is clearly mindful of their customers. On one occasion, I was in a bit of a bind as my monthly delivery service of an already established Pott coincided with me spotting a new fragrance which I very much wanted to try while also having my normal delivery too. A very nice man was extremely helpful and made it all come to fruition within a couple of days. I was very happy with the outcome , needless to say!

8 de junio de 2026
Valorada con 5 estrellas sobre 5

I'm new to Pott

I'm new to Pott, but love the concept of candle refills. The candles are of excellent quality and smell divine, the packaging is secure and strong and delivery was prompt. Move over, big candle brands, I'm supporting home grown!

18 de junio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

I was charged postage when costs over £75.00

I was charged for postage when I had spent over £75.00. I was asked if I had spent more than £75.00, I had spent a little under £90.00. I asked why Pott Candles could not check themselves. My question was ignored. It seems to me that the adverising is more important that actual customer satifaction. I did get a refund. Not happy that I was charged in the first place, also i am not happy that the issue was even questioned when they can look up transactions themseleves.

1 de junio de 2026
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Respuesta de Pott Candles

Hi Barbara,

Thank you so much for your orders and for taking the time to leave a review. We're delighted to hear that you enjoy our candles.

We're very sorry that your shopping experience on this occasion did not meet your expectations. At the time your order was placed, free shipping was not part of our current promotion, which is why the shipping charge was applied. However, after you contacted our customer service team, this was refunded as a gesture of goodwill.

Our team also reached out regarding the subscription attached to your order, as we wanted to ensure everything was set up exactly as you intended and clarify any confusion around the order details.

We always aim to resolve customer concerns as quickly and smoothly as possible, and we're sorry that we fell short of providing a seamless experience this time. Your feedback is invaluable, and we will share it with the team as we continue to improve.

Thank you again for your support and for being a valued customer.

Best wishes,

The Pott Candles Team

Valorada con 5 estrellas sobre 5

I love this little candle company!

I love this little candle company! After being gifted a Pott candle & match set for Christmas and absolutely falling in love with the scent (the fig one, it’s insane), I decided to sign up to a rolling subscription. I’ve received my second refill to date and the candles always arrive quickly & well packaged. Placing an order is super easy and choosing & setting up your subscription is too!

5 de junio de 2026
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Respuesta de Pott Candles

Thank you so much for such a lovely review and we are delighted that you are enjoying our candles and excited for you to try all the other scents we have on offer too! Best wishes, Team Pott

Valorada con 3 estrellas sobre 5

Lovely but overpriced

The candle looks lovely and smells lovely. It is very overpriced for what it is. I thought it might include a free refill for the price.

5 de junio de 2026
Logotipo de Pott Candles

Respuesta de Pott Candles

Thank you for your order and for taking the time to share your feedback on the pricing.

We do our best to clearly explain our products, including sizing, burn times and exactly what is included with each purchase, but we're sorry to hear that the product did not meet your expectations.

The good news is that your Pott is designed to be reused for years to come, so going forward you'll only need to purchase refills, which cost less than half the price of the original candle. We hope this helps you get even more value from your Pott over time.

Thank you again for your feedback and support.

Best wishes, Team Pott

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