I can’t cancel my subscription! There’s no option to do this on the website - it directs me to an email address. I’ve emailed said email address on 4 separate occasions now and I keep getting a bounce... Ver más
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Consulta las opiniones de los clientes
I love this little candle company! After being gifted a Pott candle & match set for Christmas and absolutely falling in love with the scent (the fig one, it’s insane), I decided to sign up to a rollin... Ver más
La empresa ha respondido
If you’re looking for candles that smell amazing, look elegant, and offer excellent value through their refills, I couldn’t recommend Potts highly enough. I’ll definitely be buying more.
This company is clearly mindful of their customers. On one occasion, I was in a bit of a bind as my monthly delivery service of an already established Pott coincided with me spotting a new fragrance w... Ver más
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 36% de las opiniones negativas
Suele responder en menos de 2 semanas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
A fantastic scent
A fantastic scent, which reminded me of my childhood. Many thanks.
I can’t cancel my subscription
I can’t cancel my subscription! There’s no option to do this on the website - it directs me to an email address. I’ve emailed said email address on 4 separate occasions now and I keep getting a bounce back saying the inbox is under maintenance. I’ve now been charged for another order I don’t want. This is unacceptable.
The best way to buy gorgeous candles
Product quality - beautiful pots and candles with gorgeous natural scents.
Excellent service and delivery.
Well worth the five stars.
2 candles were damaged I managed to…
2 candles were damaged I managed to salvage one but the other one went in the bin, it was poorly packed hence the damage
Lovely candle and it makes me happy…
Lovely candle and it makes me happy that there’s no waste. The matches make it a bit special too. Thank you.
Love the style but first time lit it…
Love the style but first time lit it spilled over luckily it didn’t break the glass and I hadn’t been away for very long :-(
So disappointed
My candle has burned down and all the wax is still really thick up the sides. Loved the peppermint smell but so disappointed.
If you’re looking for candles that…
If you’re looking for candles that smell amazing, look elegant, and offer excellent value through their refills, I couldn’t recommend Potts highly enough. I’ll definitely be buying more.
The product was well designed and…
The product was well designed and packaged with a lovely smell. I shall enjoy lighting it.
Candle always smell gorgeous.
Love my subscription, even the box smells delicious. Always look forward to receiving my subscription. Beautiful gift to myself.
Great customer service
The pots are gorgeous, the fragrances are delicate with a good throw & the customer service team are consistently helpful & responsive.
This company is clearly mindful of its customers
This company is clearly mindful of their customers. On one occasion, I was in a bit of a bind as my monthly delivery service of an already established Pott coincided with me spotting a new fragrance which I very much wanted to try while also having my normal delivery too. A very nice man was extremely helpful and made it all come to fruition within a couple of days. I was very happy with the outcome , needless to say!
I'm new to Pott
I'm new to Pott, but love the concept of candle refills. The candles are of excellent quality and smell divine, the packaging is secure and strong and delivery was prompt. Move over, big candle brands, I'm supporting home grown!
I was charged postage when costs over £75.00
I was charged for postage when I had spent over £75.00. I was asked if I had spent more than £75.00, I had spent a little under £90.00. I asked why Pott Candles could not check themselves. My question was ignored. It seems to me that the adverising is more important that actual customer satifaction. I did get a refund. Not happy that I was charged in the first place, also i am not happy that the issue was even questioned when they can look up transactions themseleves.

Respuesta de Pott Candles
I love this little candle company!
I love this little candle company! After being gifted a Pott candle & match set for Christmas and absolutely falling in love with the scent (the fig one, it’s insane), I decided to sign up to a rolling subscription. I’ve received my second refill to date and the candles always arrive quickly & well packaged. Placing an order is super easy and choosing & setting up your subscription is too!

Respuesta de Pott Candles
Lovely but overpriced
The candle looks lovely and smells lovely. It is very overpriced for what it is. I thought it might include a free refill for the price.

Respuesta de Pott Candles
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