I can’t cancel my subscription! There’s no option to do this on the website - it directs me to an email address. I’ve emailed said email address on 4 separate occasions now and I keep getting a bounce... Ver más
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Consulta las opiniones de los clientes
I love this little candle company! After being gifted a Pott candle & match set for Christmas and absolutely falling in love with the scent (the fig one, it’s insane), I decided to sign up to a rollin... Ver más
La empresa ha respondido
If you’re looking for candles that smell amazing, look elegant, and offer excellent value through their refills, I couldn’t recommend Potts highly enough. I’ll definitely be buying more.
This company is clearly mindful of their customers. On one occasion, I was in a bit of a bind as my monthly delivery service of an already established Pott coincided with me spotting a new fragrance w... Ver más
4,4
Excelente
303 opiniones
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Ha contestado el 36% de las opiniones negativas
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Lovely candle pot and match pot
Lovely candle pot and match pot. The almond candle smells lovely
3 de junio de 2026
Respuesta de Pott Candles
Thank you so much for leaving a review and delighted that you are enjoying the candle. Best wishes, Team Pott
I waited a very long time for delivery…
I waited a very long time for delivery of my pot and first candle, so long in fact that the next months refill had already arrived. I do accept that I had ordered a special edition, and I was aware of the wait but not expecting to receive the next month first! I was disappointed with the pot as the colour is nothing like the picture I chose and does not match the little pot with the matches in. However I will keep it as to be honest I couldn’t be bothered with asking to exchange after already waiting nearly two months. I have burnt the candle for four hours after trimming the wick and it has tunnelled so very disappointing as this seemed to be such a lovely idea and I support the ethos of sustainability.
3 de junio de 2026
Respuesta de Pott Candles
Thank you for taking the time to leave a review.
I can see that you ordered one of our limited-edition Potts on pre-order, which was listed for delivery in June. The Pott you selected was our Shino style, which is created using a traditional Japanese glazing technique. One of the unique characteristics of this process is that every piece is slightly different, meaning no two Potts are exactly alike.
We appreciate that this also means the finished product may vary from the photographs shown online. While we do our best to explain this on our website, we understand your feedback and will review how we can make this even clearer for future customers.
We always want our customers to love their Pott, so if you would prefer a different style, we would be very happy to help. Please contact us at hello@pottcandles.com and we can arrange a return and exchange for an alternative Pott.
We would also be very happy to help you with any burning issues you are facing. We are very keen that you are really enjoying with your Pott and your refills and continue to enjoy them for many years to come.
Thank you again for your feedback, we take it all very seriously.
Best wishes, Team Pott
Great Pot Candles
Have had a few candles now from Pot Candles. They smell amazing, last a long time if burned correctly and love the ethos of the brand.
3 de junio de 2026
Respuesta de Pott Candles
Thank you so much for such a lovely review and so glad that you are enjoying many of our scents. We look forward to you enjoying even more of them (and some new ones coming up!) for years to come. Best wishes, Team Pott
A beautiful smelling candle
A beautiful smelling candle. Love my pot that it came with and the cute matches pot to match.
Excellent delivery and quality product
2 de junio de 2026
Respuesta de Pott Candles
Thank you for a lovely review and so glad you are enjoying our products. We hope you will enjoy them for many years to come. Best wishes, Team Pott
Lovely scent
Lovely scent. Delivery is very good as the candle is always put in a safe sheltered space so it isn’t obvious to walkers by.
1 de junio de 2026
Respuesta de Pott Candles
Thank you so much for your review - we are glad our delivery partners are behaving themselves! And so glad you are enjoying the scent. Best wishes, Team Pott
Great product and super quick delivery
29 de mayo de 2026
Respuesta de Pott Candles
Thank you for taking the time to leave a review and really glad you are enjoying the product. Best wishes, team Pott
Treated the home to the new tomato pot…
Treated the home to the new tomato pot & candle, absolutely delightful. Also a new reed diffuser with fig fragrance, beautiful.
Always well packed & definitely worth the money. No sooty residue & burns to the end. Delivered well packaged.
1 de junio de 2026
Opinión espontánea
Respuesta de Pott Candles
So glad to hear that you are enjoying our new Tomato Vine Candle - we are pretty proud of this scent! Thank you for taking time to leave a review and looking forward to you refilling with us for many years to come. Best wishes, team Pott
There was not a candle included with…
There was not a candle included with the pot!
26 de mayo de 2026
Respuesta de Pott Candles
Hi Fiona,
Thank you for taking the time to leave a review.
I've checked your order and can see that you purchased our "Just a Pott" product, which is an additional or replacement Pott and does not include a candle. We do our best to make this clear on the product page, but we appreciate your feedback and will review how we can make this even clearer for customers.
If you would like a candle for your Pott, you'll need our Grand refill size, which has been designed to fit perfectly. The benefit of the Pott system is that once you own the ceramic vessel, you can keep it forever and simply purchase refills going forward.
Thank you again for your feedback, and please don't hesitate to get in touch with our team if we can help further.
Best wishes, Team Pott
Love everything about Pott
Love everything about Pott. Gorgeous scents, quick delivery and more sustainable than most candles.
20 de mayo de 2026
Respuesta de Pott Candles
Thank you so much this is such a lovely review to read. We are so glad you are enjoying everything and thank you so much for taking the time to leave a review. Best wishes, Team Pott
Respuesta de Pott Candles
Thank you for your order and for taking the time to leave a review - we are all really glad you are enjoying the candles. Best wishes, Team Pott
Great product and good value
18 de mayo de 2026
Respuesta de Pott Candles
Thank you so much for such a nice review Jill and thank you for taking the time to write it. Hope you enjoy our products for many years to come. Best wishes, Team Pott
Great candles and excellent customer…
Great candles and excellent customer support. I look forward to my monthly candle
18 de mayo de 2026
Respuesta de Pott Candles
Thank you Pamela for your lovely review and for your orders. Excited for you to try many of our scents through our subscription. Best wishes, Team Pott
I bought this as a present for my…
I bought this as a present for my daughter Kirsty Griffiths ( I forward all your posts to her!)
She is absolutely delighted! We chose the Rose perfume and it is absolutely gorgeous! What a lovely idea for a gift! Well done!
24 de mayo de 2026
Respuesta de Pott Candles
We are so delighted that Kirsty has enjoyed her candle so much. Rose is a particularly lovely scent of ours and very excited for her to try many more for years to come! Thank you for taking the time to leave a review! Best wishes, Team Pott
Had some issues with delivery
Had some issues with delivery, but resolved by the excellent Duncan and now in receipt of a delicious smelling, excellent quality set of candles, plus refills for earlier purchases. Very happy.
27 de mayo de 2026
Opinión espontánea
Fast delivery and the quality of the…
Fast delivery and the quality of the candle base and gorgeous scent is amazing
25 de mayo de 2026
Opinión espontánea
Customer services is the worst I have…
Customer services is the worst I have experienced which is a real shame as like the product. But I had a query on my order and tried to contact Potts Candles several times with no response. So then tried to cancel my subscription but you can then only apparently do so by sending an email. So had to send further emails to cancel which of course still go answered!
22 de mayo de 2026
Opinión espontánea
Very quick delivery and beautifully…
Very quick delivery and beautifully packaged. Smaller than I expected though
11 de mayo de 2026
Lovely candle pot and candle
Lovely candle pot and candle, very quick delivery, all in all a great company ❤️
5 de mayo de 2026
Great concept
Great concept, great smelling candles made from good quality non toxic ingredients. Potts are very well made and for me good to colour coordinate with my colour schemes. I have also signed up for the .monthly refill subscription
1 de mayo de 2026
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