I can’t cancel my subscription! There’s no option to do this on the website - it directs me to an email address. I’ve emailed said email address on 4 separate occasions now and I keep getting a bounce... Ver más
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Consulta las opiniones de los clientes
I love this little candle company! After being gifted a Pott candle & match set for Christmas and absolutely falling in love with the scent (the fig one, it’s insane), I decided to sign up to a rollin... Ver más
La empresa ha respondido
If you’re looking for candles that smell amazing, look elegant, and offer excellent value through their refills, I couldn’t recommend Potts highly enough. I’ll definitely be buying more.
This company is clearly mindful of their customers. On one occasion, I was in a bit of a bind as my monthly delivery service of an already established Pott coincided with me spotting a new fragrance w... Ver más
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 36% de las opiniones negativas
Suele responder en menos de 2 semanas
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Incredibly disappointed by this…
Incredibly disappointed by this company’s customer service. My pot has an issue, the wax is seeping out of the bottom and pooling on the surface below it. I contacted Pott to ask for a solution, upon sending them photos they decided no issue with my pot, I’m left with an expensive useless item and two candles I need to find containers for. After this I’ve canceled my candle subscription with them because what’s the point of having their candles now.
Divine new scents this season
Oh my gosh - the most recent selection of scents are divine!!!! The best yet - Love!
No problems with them
Didn’t have any problems with ordering my candles, it was nice that mystery products are around to mix things up.
Stunning quality
Stunning quality, smells devine and delivered promptly. Purchased as a gift for a friend who LOVED it.
Delighted!
Received the seasonal box; the candles are stunning and the rose candle just takes me back to when I was younger and we had a rose bush in our garden! 🌹
Gorgeous
Gorgeous! I got the standard pott, plus matches pott in speckle with orangery candle scent. Love the scent. I understand when people say they are expensive, but the pott's all individually thrown and candle actually burns down, i cant say how many times ive thought i got a bargain for me to be left with a lot of candle wax.
Hard to leave a review
Hard to leave a review - still waiting for the delivery. Was too late with my change of address so it was sent to my previous address - but only despatched AFTER I had given my change if address. Hopefully, it will eventually turn up at my previous address and I can drive the 45
minutes to retrieve it from there.
Lovely selection of products and great…
Lovely selection of products and great to have refillable pots. Quick delivery in fully recyclable packaging.
Not only did the candle smell nice
Not only did the candle smell nice, the aesthetics are nice too! Definitely recommend! Thank you!
Peter Andreas
Beautiful scent and great service
Loving the scent of this candle and always a bonus to have quick delivery with careful packaging.
Lack of communication
Lack of communication. I only got an acknowledgement of the order today (26) and placed the order on 22nd. That was because i put a complaint in.
I also ordered matchsticks and match pads on the same day and received them on the 25th??? Not impressed.
Not happy with this Company.
I set up a subscription with Pott Candles but was disappointed with the candle burn so cancelled my subscription and asked for confirmation, several times. I have not had said confirmation and have since been sent and charged for another candle. So, no, I would not recommend Pott Candles.
I love everything about Pott…
I love everything about Pott Candles...they smell divine, burn beautifully and the service when purchasing is incredible.
I'll never buy candles from anywhere else 🌟🌟🌟🌟🌟
Fabulous products and exemplary…Blissful Products!
Fabulous products and exemplary customer service!
Love my pott candles have grande and…
Love my pott candles have grande and large. Gorgeous smelling and beautiful pottery pots.
Love the Eden scent and that the pot…
Love the Eden scent and that the pot can be refilled
Looked at these candles for ages and…
Looked at these candles for ages and finally took the plunge ! No regrets they are just fabulous , I now have a subscription:)
Great service as always
Great service as always. Plenty of information regarding order and time to change my subscription should I wish to. Items come very well packaged.
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