Tried to cash out. They put me through a frustrating list of documents to upload. Including selfies which I thought was unnecessary. I never did get my cash out and walked away down over $2000 bef... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Tried to cash out. They put me through a frustrating list of documents to upload. Including selfies which I thought was unnecessary. I never did get my cash out and walked away down over $2000 bef... Ver más
La empresa ha respondido
Powerplay is one of the better gaming sites out there. Fast deposit and fast withdrawals, lots of games in the casino and lots of options in the sports book. I would recommend to anyone. Thanks... Ver más
La empresa ha respondido
Dear Readers 👋, Dear PowerPlay’s Management 👋, Overall, this is a nice platform. -Thousand of slots and sports markets available -Nice website design and easy to navigate -Fast... Ver más
La empresa ha respondido
Everything has been great as far as deposits and withdrawals. As well as there has not been any glitches while Im playing games. My only complaint is that I can't see all the games when I go to the ho... Ver más
La empresa ha respondido
Escrito por la empresa

En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
PowerPlay Casino offers a diverse selection of online casino games, including numerous slot titles and live dealer options. While the platform is generally praised for its user-friendly interface and efficient customer support, it is important to note that slot volatility can lead to extended losing streaks. In my personal experience, I found it baffling that I could spin 50 times on a slot machine without winning a single penny, which highlights the unpredictable nature of these games. This experience has significantly influenced my perception of the site, and I have decided not to allocate any further funds to this casino. Players should exercise caution and be aware that while the potential for winning exists, the RNG (Random Number Generator) mechanism can result in long periods without payouts. Given these considerations, I cannot recommend PowerPlay Casino for consistent and rewarding slot gameplay.
I love power play I normally get withdrawed within an hour or less never had any problems except does anyone know by the website is down right now thank you
PowerPlay casino has always been a trustworthy casino that I’ve used their support is really quick and very helpful 24 hours a day. I just wish they had a bigger selection of games, but other than that the payouts are really fast and I’ve never had a problem receiving a withdrawal or
Excellent Job, if they were chat bots they sure fooled me. Great personal human touch.
Excellent bonuses. Excellent game selection. Excellent customer care. Excellent and easy withdrawal times. Excellent site all around.
The customer service has been exceptional. Any situation I have had has been resolved promptly and politely. They go above and beyond any of the other online casinos customer service!!
void my moneyline bet on tennis because the other player retired during the second set . avoid this book

Respuesta de PowerPlay
Amazing staff who see things from our point
I deposited over $1,500 into my account without any issue—the amount was immediately withdrawn from my bank account, and no verification was requested prior to the deposit. If verification were genuinely required to prevent money laundering or fraud, it should have been prompted before accepting funds. Despite this, I was able to play freely without restriction until I won $3,000 from my initial deposit and attempted to withdraw my balance of $4,500.
At that point, I was subjected to unnecessary delays and confusing instructions. The verification process has been inconsistent and poorly communicated. I was initially told to refer to the verification page, which only listed “source of funds” as the required document type and specified that uploads must be image files (JPEG, PNG, etc.). However, customer support then informed me that the documents must be in PDF format. After contacting multiple support agents, I finally received a separate email with an entirely different list of required documents—which I promptly submitted. It has now been over a week, and I have yet to receive any update from the designated department or have my withdrawal processed.
This experience has been highly disappointing and unprofessional. Withdrawing customer funds should not involve such unnecessary complications and delays. I strongly urge immediate review and action on my case, and I believe the AGCO should be notified of these unreasonable practices and the delay in releasing customer funds.

Respuesta de PowerPlay
They banned me from promotions and bonuses and won't tell me why. Customer support does not help

Respuesta de PowerPlay
Do Not Play Here!
This SITE is a MONEY PIT.
Their promotions of 1st 2nd 3rd 4th means:
1st deposit : LOSS
2nd deposit : LOSS HUNDREDS
3rd deposit : LOSS THOUSANDS
4th deposit : BROKE
5th deposit : HOMELESS
So if you want to be Homeless in a week or maybe even shorter, then go ahead and Play here!
Update : So where is your email after posting this review? You said you’ve asked for my email and reach me out? Lol. If you lie on your reply at players reviews, It only means one thing. You do not care about any of your players concern and you only want their MONEY! Nothing else!

Respuesta de PowerPlay
I was sent an email by Power Play to write a review. It's a nice site, but I was factored pretty quickly and they keep sending me promos that I'm not available to get. I would say stay away from this site, but being factored, Power Play will make you stay away all by themselves.
I also find the site slow to maneuver. It's kind of annoying.

Respuesta de PowerPlay
Avoid this Casino at all costs. Terrible experience trying to get my winnings withdrawn. 10 rejections before they paid out. Support team has no idea what to do.
I do not want to provide my email address to you. I have already closed my account. There is nothing I need further assistance with.
I will be avoiding any further communication with your company.
Good Luck.

Respuesta de PowerPlay
While playing a live casino game, the game broke during a double bonus. No one reached out to me. I had to chase down customer support to ask for my winnings. I’m got small winnings. Didint get to see my wining s. And compensation was poor. I did not see my bonus take place, I’m just suppose to trust their word on the bonus.

Respuesta de PowerPlay
J'adore ce casino par son design et par son choix vaste de jeux de casino et pour les paris sportifs c'est très facile de comprendre car certains casinos qui sont très difficile à parier et les retraits d'argent est très rapide je conseille ce casino
winning, and how fast the withdraw is and the customer servise was outstanding you guys are looking out for my best intrestand even tho im not a VIP you guys always make me feel like i am so thankyou
Absolutely love how fast the withdrawals are now. I get my money within seconds and there is majority of games to choose from , top it off they give out holiday bonuses and birthday bonuses!!!!
Informations for live betting in inaccurate fooling players AVOID

Respuesta de PowerPlay
J'ai joué dans plus de 100 site de paris et casino mais ce site m'a vraiment surpris .
Service client exceptionnel
Retrait turbo extra rapide s'a pris 15mn pour un retrait.
Je vous courage et continuez votre beau travaille
how it makes you want to keep on going sometime you get down to a low balance and out of no where you hit one spin and win
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.