Overall, I’m not really a fan of debt collection groups (who is?), and I don’t particularly like how every call is from an automated machine, asking me to wait, and leaving me lots of voice messages... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Even though we pay this company every month we are hounded on a daily basis . Going to report company to financial ombudsman. What more do they want blood.
La empresa ha respondido
Couldn't be more helpful. Spoke to several representatives over the phone and have all been helpful but none more than Sue. Difficult time leading up to Xmas, van breakdowns, boiler packs up, Fath... Ver más
La empresa ha respondido
Absolutely amazing staff and company. I spoke with someone called Abbie today, she was non judgmental, professional, kind, informative and very personable! We need more Abbies in the world. Talking a... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Each year millions of people fall behind on their bills for many reasons - things don’t go as planned, and then debt happens. When a person is unable to pay back a loan, credit card or another account, their creditor may sell that debt to a company like ours. If your account was sold to us, we’re here to help make repayment easier. We’re changing the way debt repayment works by treating our customers with the fairness and respect they deserve. PRA Group in the UK has over 20 years of experience and has helped more than 1 million customers resolve their debts Debt happens. So can recovery.
Información de contacto
PRA Group (UK) Limited, Halo Enterprise & Innovation Centre, Hill Street, Kilmarnock. East Ayrshire, KA3 1HA, Kilmarnock, Reino Unido
- 0808 196 5550
- enquiries@pragroup.co.uk
- pragroup.co.uk
3,9
Muy bueno
208 opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
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Couldn't be more helpful
Couldn't be more helpful. Spoke to several representatives over the phone and have all been helpful but none more than Sue.
Difficult time leading up to Xmas, van breakdowns, boiler packs up, Father passes away. It's really helps to speak to understanding people like Sue and the guys at PRA.
Always come off the phone feeling like at least someone's one my side.
10/10
2 de diciembre de 2025
Opinión espontánea
Respuesta de PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Not a good company
The constant means testing of an OAPs pension
which is only a state pension and they carry on with this even at the end of life (less than 6 Months left)
They bought my Debt for penny's in the pound
from Barclay card very predatory
21 de noviembre de 2025
Opinión espontánea
Respuesta de PRA Group UK
Hi Anthony
Thank you for providing the information to help us locate your account. We will be in touch in due course to discuss the matter further.
Catherine
PRA Group have been very helpful.
PRA Group have been very helpful.
I recently spoke with PRA Group about the account i have with them, i found them to be very helpful, understanding and they showed compassion which was a relief because it can be worrying when speaking with company's such as PRA Group but i found this company helpful and understanding.
The person i spoke with only a few days ago was very helpful (I can't remember her name sorry), polite and understanding. The person i spoke with prior to that a few months ago was also very helpful.(Can't remember her name either.)
Unfortunately, i have a few accounts with similar company's to PRA Group , some of those others were not as helpful or understanding as PRA Group.
From my experience, if you have an account with PRA Group - don't worry as they are there to help which I'm sure that's what they will do. Whatever your situation, explain this politely and calmly and I'm sure they will help.
21 de noviembre de 2025
Opinión espontánea
Respuesta de PRA Group UK
Hi Alberto,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Catherine
Wow sue customer service champion!
Wow! Very refreshing to speak to sue today!
She was polite, friendly and understanding.
Most importantly she took her time to understand my situation.
18 de noviembre de 2025
Opinión espontánea
Respuesta de PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
I screwed up. They are fixing it.
I made a mistake on my account for my first payment. I had madea payment on a different card but it cancelled my contract. The lady I spoke to Sarah was really helpful and upon learning my situation And circumstances, gave me a few better options than the one I had chosen. It gave me a bit of peace that I may get through the holidays with the heat on.
14 de noviembre de 2025
Opinión espontánea
Respuesta de PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Spoke to advisor Trisha whom was…
Spoke to advisor Trisha whom was extremely helpfull, mad me feel
At ease. With an achievable resolution.
I feel confident and clear to clear my debt.
13 de noviembre de 2025
Opinión espontánea
Respuesta de PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Excellent and Friendly Customer Service
Today I received a call from PRA Group for my six monthly review and dealt with a lovely team member - Laura K.
Laura was very professional, empathetic and understanding of my situation. She was also very patient and put me at ease as we went through my changes in employment and health conditions.
We discussed payment options. I have been paying an amount different to the agreement, which wasn’t a problem but we updated the agreement to reflect this.
It was a pleasure to deal with Laura.
12 de noviembre de 2025
Opinión espontánea
Respuesta de PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Being able to talk to a real person and…
Being able to talk to a real person and not having to struggle with on-line help was a real bonus. I spoke with Sue, who was kind, caring and helpful. A great ambassador for the company. The duty of care given to clients by PRA Group is refreshing.
8 de noviembre de 2025
Opinión espontánea
Respuesta de PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Made things easier
Abbie made everything so simple and clear, was very helpful and kind! Every company should have an Abbie! Thanks again!
5 de noviembre de 2025
Opinión espontánea
Respuesta de PRA Group UK
Hi Grace F
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Catherine
Laura showed empathy listening to my…
Laura showed empathy listening to my situation and provided guidance to my options and any support available, thereby giving a personal touch that I find lacking in many areas of society
28 de octubre de 2025
Opinión espontánea
Respuesta de PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Very Helpful
Very Helpful, understanding and didn’t pressure me. Made me feel comfortable and the customer service Rep “ Kyle “ was understanding, compassionate and gave great assistance.
27 de octubre de 2025
Opinión espontánea
Respuesta de PRA Group UK
Hi L Penman,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Catherine
I spoke to Sue- Outstanding customer service!
I spoke to Sue- she was extremely kind, courteous and knowledgeable and could not have been more helpfull. This type of customer service is an outstanding asset to PRA Group UK. I can recommend with the highest recommendation.
24 de octubre de 2025
Opinión espontánea
Respuesta de PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Polite and straight to the point
Had a phone call with sue this morning..she was very helpful ..and gave me a clear answer to my query.
And was super polite ...thank you Sue
24 de octubre de 2025
Opinión espontánea
Respuesta de PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Sue the consultant was caring
Sue the consultant was caring, a fantastic listener and out standing level of customer care, Sue was compassionate in her approach and showed a high level of empathy...thank you Sue for your support.
22 de octubre de 2025
Opinión espontánea
Respuesta de PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
I would like thank Lorra for helping me…
I would like thank Lorra for helping me out with plan review today she has very well pleasant and and very professional and also concerned for my well-being and she is a credit to the company
18 de octubre de 2025
Opinión espontánea
Respuesta de PRA Group UK
Hi Colin,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Catherine
Always so reassuring and calm
I have just finished talking to Sarah who lad a lovely and calm Scottish accent; it was for one of my 6 month reviews and I have to say that each time I have these review calls, this company are alway so understanding and it’s impressive how they put mine and my families well being first in assessing my financial situation. I’m a believer in paying my dues but have never been pressured to do anything that would put my family in a critical position. They seem to genuinely care and are polite and understand that things go wrong in life and that they are there to help get things back on track. Thank you Sarah for the call and for leaving me at ease.
16 de octubre de 2025
Opinión espontánea
Respuesta de PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Great
Spoke with Danny today, he explained everything to me in easy and very friendly way, was really helpful during the call, great customer service
16 de octubre de 2025
Opinión espontánea
Respuesta de PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Wants to say a massive thank you to…
Wants to say a massive thank you to karlye especially for going out of his way and to Jane and all colleagues at pra group
Very professional and reassuring service
PRA Group were very professional and went out of their way to get my matter resolved quickly. They really put my mind at ease throughout the process and kept everything clear and respectful. I appreciate their help and understanding — excellent service from start to finish.
16 de octubre de 2025
Opinión espontánea
Respuesta de PRA Group UK
Hi Melanie,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Catherine
Laura was exceptional really friendly…
Laura was exceptional really friendly and professional. They’ve always been really understanding normally dread these kind of phone calls but they’re always so lovely and make it really easy and not intimidating at all. Laura is really amazing at what she does.
16 de octubre de 2025
Opinión espontánea
Respuesta de PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
I have spoken to Sue today
I have spoken to Sue today, so far she has provided me the best customer service. Sue was very friendly, helpful, and patient. She was so understanding and went the extra mile to help me solve my issue by making everything suitable to my needs.❤️❤️❤️❤️
15 de octubre de 2025
Opinión espontánea
Respuesta de PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
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