Overall, I’m not really a fan of debt collection groups (who is?), and I don’t particularly like how every call is from an automated machine, asking me to wait, and leaving me lots of voice messages... Ver más
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Consulta las opiniones de los clientes
Even though we pay this company every month we are hounded on a daily basis . Going to report company to financial ombudsman. What more do they want blood.
La empresa ha respondido
Couldn't be more helpful. Spoke to several representatives over the phone and have all been helpful but none more than Sue. Difficult time leading up to Xmas, van breakdowns, boiler packs up, Fath... Ver más
La empresa ha respondido
Absolutely amazing staff and company. I spoke with someone called Abbie today, she was non judgmental, professional, kind, informative and very personable! We need more Abbies in the world. Talking a... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Each year millions of people fall behind on their bills for many reasons - things don’t go as planned, and then debt happens. When a person is unable to pay back a loan, credit card or another account, their creditor may sell that debt to a company like ours. If your account was sold to us, we’re here to help make repayment easier. We’re changing the way debt repayment works by treating our customers with the fairness and respect they deserve. PRA Group in the UK has over 20 years of experience and has helped more than 1 million customers resolve their debts Debt happens. So can recovery.
Información de contacto
PRA Group (UK) Limited, Halo Enterprise & Innovation Centre, Hill Street, Kilmarnock. East Ayrshire, KA3 1HA, Kilmarnock, Reino Unido
- 0808 196 5550
- enquiries@pragroup.co.uk
- pragroup.co.uk
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These nasty little scammers have now…
These nasty little scammers have now written to me saying they will not be chasing this ‘debt’. Why not? Because it never existed and they have zero proof that it did.
Maybe they should have checked BEFORE sending threatening letters.
Never take a debt collector’s word that you owe them money. Always ask for the evidence.
10 de febrero de 2026
Opinión espontánea
Respuesta de PRA Group UK
Hi Jo Ball,
Oh no, it looks like you’ve had a poor experience with us. We’d really like the opportunity to look into this for you, so please drop us an email at: complaints@pragroup.co.uk and one of our team will be happy to help. Or, if you prefer, you can call our complaints team directly on 0808 196 5541 (8am-5pm Mon-Fri).
A little bit of kindness
Very helpful lady called Sue helped me tonight when i was feeling at my worst and doomed she gave me some very helpful advice and provided addresses and numbers for me that would help me at this time
Thankyou sue wish more people were like you.
9 de febrero de 2026
Opinión espontánea
Respuesta de PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
This company went far and beyond for me…
This company went far and beyond for me as I'm suffering with depression after the passing of my father. And the company I worked terminated my contract so I add no monies coming in. They have give 6 months rest bite. Till hopefully I can get myself sorted out. Exceptional cant fault them.
Thank you very much giving me peace of mind.
Shayne Burgess.
5 de febrero de 2026
Opinión espontánea
Respuesta de PRA Group UK
Hi Shayne
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Catherine
Absolutely fantastic
Absolutely fantastic, my call handler Jane was unreal!!! What a legend!!! Kind, courteous and funny!!! Thank you
9 de febrero de 2026
Opinión espontánea
Respuesta de PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
5⭐️ customer service
Pra group took over my credit card debit from tescos. I have anxiety so I was always worried when I had to talk to people. Especially after hearing so many bad things about debt collectors. But every time I spoke to someone from Pra group, they were amazing. They were so kind and just wanted to help. They made sure I had enough money to survive and enjoy life a little bit before they asked for payment amounts, making sure I didn't get into more debt. I never got anxious when I had to speak to them.
I have recently paid off my debt with Pra group. I was speaking to a lovely lady called Sue. She was so kinda and made me laugh. My favourite person of the day and out of all the people I have spoken too over the years.
In the nicest way possible though, I hope I don't have to speak to you again 🤣 But if I ever do, I know you will help. Thank you!!!
4 de febrero de 2026
Opinión espontánea
Respuesta de PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Very Positive Experience with PRA Group
I spoke to Laura this morning with regard to a review of my account. She was very pleasant and understanding throughout our conversation and I felt comfortable with all the details of my repayment plan. I was not pressured into agreeing to an increase in my monthly payment or to make any additional payments. My overall impression of dealing with PRA Group has been very positive.
31 de enero de 2026
Opinión espontánea
Respuesta de PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
A lady called Sarah handled an issue…
A lady called Sarah handled an issue that I had and I couldnt be more grateful to her. She went above and beyond to try and help me out. Thank you.
24 de enero de 2026
Opinión espontánea
Respuesta de PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Customer service, empathy & support is amazing
Made contact with RPA Group yesterday under difficult circumstances and I was amazed by the level of empathy and support to my situation. Both representatives I spoke to were so helpful and understanding of my situation and went out of their way to help resolve several situations I had found myself in. The level of customer care is unmatched and a real breath of fresh air, so thank you to both Emma and Robin who made my day that little easier to deal with.
26 de enero de 2026
Opinión espontánea
Respuesta de PRA Group UK
Hi Adam,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Catherine
Dishonourable Company
I completed a full private remedy process with this company and served a Notice of Dishonour & Perfected Claim.They did not provide any verified claim or lawful rebuttal.This message stands as public notice that the matter is recorded in dishonour and remains unrebutted. This company continues to ignore my request.
1 de noviembre de 2025
Opinión espontánea
Respuesta de PRA Group UK
Hi Hayley,
Oh no, it looks like you’ve had a poor experience with us. We’d really like the opportunity to look into this for you, so please drop us an email at: complaints@pragroup.co.uk and one of our team will be happy to help. Or, if you prefer, you can call our complaints team directly on 0808 196 5541 (8am-5pm Mon-Fri).
Having a text system available i found…
Having a text system available i found really good. Prompt replies and not having to speak to a robot was a massive plus.
Spoke to a girl called Abbie. She was lovely. No judgement and very helpful.
20 de enero de 2026
Opinión espontánea
Respuesta de PRA Group UK
Hi MRSSHARONINGLEBY,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Catherine
Amazing experience
I had almost £800 in debt with a credit card company. When it was passed to PRA Group I believe it was around 400. Since then, I’ve set up payment plans and sent individual payments to get it paid off. I had a brief period of time where I couldn’t make my payment, and the situation was handled delicately and perfectly. Today, I am debt free from this particular debt (and even accidentally made an overpayment). Thank you very much to Abbie who spoke to me over the phone to refund the extra amount.
21 de enero de 2026
Opinión espontánea
Respuesta de PRA Group UK
Hi Ben,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Catherine
Amazing service
Amazing service. I spoke with Sue who was more than helpful, answered my questions and queries about a satisfied default and even raised a complaint to the originator on my behalf. Amazing customer service and truly a pleasure to speak to. Thank you Sue, really appreciate it. Wes
20 de enero de 2026
Opinión espontánea
Respuesta de PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Wonderful man
I was dreading this call and thankfully spoke to a man called Kea who was absolutely wonderful really understanding and a pleasure to talk too thank you for being such a delight!
15 de enero de 2026
Opinión espontánea
Respuesta de PRA Group UK
Hi Peb,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Catherine
Absolutely amazing staff and company
Absolutely amazing staff and company. I spoke with someone called Abbie today, she was non judgmental, professional, kind, informative and very personable! We need more Abbies in the world. Talking about debt is not the easiest subject but Abbie made me feel comfortable and able to speak openly about my health and money situation. Thank you Abbie! If any managers or CEO"s of PRA Group see this feedback please give Abbie a payrise 😊 thanks Again Abbie.
12 de enero de 2026
Opinión espontánea
Respuesta de PRA Group UK
Hi Rickie - Lee
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Catherine
I had a very positive experience with…
I had a very positive experience with Henna. She was patient, professional, and took the time to listen to my situation. She helped me set up a payment plan that worked for me and made the whole process much easier. I really appreciate her help.!
31 de diciembre de 2025
Opinión espontánea
Respuesta de PRA Group UK
Hi Abira,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Catherine
The only debt collection agency I've…
The only debt collection agency I've ever known to call on Christmas Eve. I owe them a few hundred quid since around 2003. To be honest they're lucky to be getting anything after 20 years.
24 de diciembre de 2025
Opinión espontánea
Respuesta de PRA Group UK
Hi Paul,
Oh no, it looks like you’ve had a poor experience with us. We’d really like the opportunity to look into this for you, so please drop us an email at: complaints@pragroup.co.uk and one of our team will be happy to help. Or, if you prefer, you can call our complaints team directly on 0808 196 5541 (8am-5pm Mon-Fri).
Spoke to Lindsay Bennett about my…
Spoke to Lindsay Bennett about my account and she was very helpful and accommodating.
12 de diciembre de 2025
Opinión espontánea
Respuesta de PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Lyndsay Bennett from customer support…
Lyndsay Bennett from customer support team was absolutely amazing with helping me today with my query. Throughout our conversation made me feel at ease and made a stressful situation better for me with her kind words and careful assistance.
12 de diciembre de 2025
Opinión espontánea
Respuesta de PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
a very rare actually productive and pleasant interaction.
The absolute understanding and immediate action over the phone was extremely satisfying. Im hoping the entire company operates to the level of efficiency of SUE , our phone operative.
thank you Sue.
.
8 de diciembre de 2025
Opinión espontánea
Respuesta de PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
The staff were so lovely with me and…
The staff were so lovely with me and took the time to explain everything to me and were very empathetic, everything is now resolved and in place.
9 de diciembre de 2025
Opinión espontánea
Respuesta de PRA Group UK
Hi Mrs Gill
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Catherine
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