Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Look let's face it no-one wants to hear from debt collectors especially for something you'd forgotten about from years ago but big shout out to Allana who was very helpful, payments easy to make and w... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Spoke to Laura tonight to set up a payment plan and her manner completely put me at ease. She was professional yet friendly, explained everything clearly, answered my questions and set everything up q... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Overall, I’m not really a fan of debt collection groups (who is?), and I don’t particularly like how every call is from an automated machine, asking me to wait, and leaving me lots of voice messages... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

This company has been calling me since 2024!! They don't stop despite not being in debt to anyone!! It doesn't matter that I've blocked this number or how many times I report the number the calls keep... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agencia de cobro a morosos
  2. Cobro a morosos

Escrito por la empresa

Each year millions of people fall behind on their bills for many reasons - things don’t go as planned, and then debt happens. When a person is unable to pay back a loan, credit card or another account, their creditor may sell that debt to a company like ours. If your account was sold to us, we’re here to help make repayment easier. We’re changing the way debt repayment works by treating our customers with the fairness and respect they deserve. PRA Group in the UK has over 20 years of experience and has helped more than 1 million customers resolve their debts Debt happens. So can recovery.


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

210 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 1 estrellas sobre 5

These absolute clowns are still sending…

These absolute clowns are still sending letters about a debt that was proven to not be genuine 12 years ago, well beyond the legal limit to even collect debt, hell will freeze before I give you a penny, keep wasting money on letters if you want. LEARN THE LAW AND STOP HARASSING PEOPLE.

22 de mayo de 2025
Opinión espontánea
Logotipo de PRA Group UK

Respuesta de PRA Group UK

Hey David Casal,
Thanks for letting us know about your recent experience with PRA Group. We want to provide fantastic service. We’re really sorry that we didn’t live up to your expectations.
We’d really like to know more about what went wrong so we can improve in future.
Please email us at: complaints@pragroup.co.uk or call us on 0808 196 5541 (8am-5pm, Mon-Fri).

Valorada con 1 estrellas sobre 5

Absolutely horrendous company

Edit.. emailed them requesting them to remove all information and defaults my reply was no as my account is still open no proof it was unenforceable and was closed when i have all the proof in emails.no communication between departments
Absolutely horrendous company,was fighting these for 3 years. I suffer with extreme mental health issues sent proof of this and income to show I was financially struggling. The debt was unenforceable but yet left a negative default every month without fail on a debt they couldn't even prove I owed. I have requested these been removed as they done the right thing and closed my account.defaults for missed payments I never agreed to pay and nothing was ever set up

9 de abril de 2025
Opinión espontánea
Logotipo de PRA Group UK

Respuesta de PRA Group UK

Hi, Customer,
I’m sorry to hear the experience you have had and would like to help you.
To allow us to do so, we have requested further information to help us identify your account.
We look forward to hearing from you soon 😊.

Valorada con 1 estrellas sobre 5

Online Payment System

Online Payment System
When trying to make a payment online, it does an affordability check and if you do not reply yes and meet their criteria to all answers it will not let you make a payment. You cannot make a payment if your main bills are not up to date, rent, mortgage, council tax arrears, gas electric water, child maintenance.. and likelihood is, if you are in debt, your main bills will also be behind! Completely pointless. Agreed to a payment plan from me 14th feb 25, but pursued to take me to court, with an extra £585 in fees on 11th March! So happy to put me in more debt by adding court fees and a CCJ but wont take my money when I could pay something off if I am paying with universal credits money.

11 de marzo de 2025
Opinión espontánea
Logotipo de PRA Group UK

Respuesta de PRA Group UK

Hi Kelly Lynch,
We are sorry to hear about your recent experience with PRA Group. We want to always provide fantastic service, and we are sorry that on this occasion we didn’t live up to your expectations.
We’d really like to know more about what went wrong so we can improve in future.
Please email us at: complaints@pragroup.co.uk or by calling us on 0808 196 5541 (8am-5pm, Mon-Fri)

Valorada con 1 estrellas sobre 5

No End In Sight With This Company.

I have been paying this company with a DMP over the last 7 years. I have paid off a massive portion of this debt and called today to see if we could in the interest of fairness come to an arrangement to write off the remainder. The woman I spoke to was like speaking to a robot. No sign of empathy or willingness to listen or help in any way. I just wonder what is considered fair with this company and if they want to continue to bleed people dry of every penny they have for years and years.

17 de marzo de 2025
Opinión espontánea
Logotipo de PRA Group UK

Respuesta de PRA Group UK

Hi Denise,
We are sorry to hear about your recent experience with PRA Group. We want to always provide fantastic service, and we are sorry that on this occasion we didn’t live up to your expectations.
We’d really like to know more about what went wrong so we can improve in future.
Please email us at: complaints@pragroup.co.uk or by calling us on 0808 196 5541 (8am-5pm, Mon-Fri)

Valorada con 1 estrellas sobre 5

Scam

I got a letter saying that I have an account with them for just over a year ago and I have paid them £188 and I failed to pay outstanding amount of £1100 😂🤦‍♂️
I have never paid a penny for them and never will! SCAM, please block them!!!!!!

25 de febrero de 2025
Opinión espontánea
Logotipo de PRA Group UK

Respuesta de PRA Group UK

Hi Zoltan,

I’m sorry to hear the experience you have had and would like to help you.

To allow us to do so, we have requested further information to help us identify your account.

We look forward to hearing from you soon.

Valorada con 1 estrellas sobre 5

Rude

I have been told i have a debt with these people I am registered desabled with physical health problems im also autistic and suffer from anxiety. I set up a payment plan with them and have been paying it. Last night I forgot to transfer the money to the account so it could be taken today. The payment was due today they tried to take the payment in the early hours of this morning, I realised it hadn't gone out at 7:30 this morning so made a payment straight away so that I didn't miss the payment. Then I got a text message from said company who said I missed a payment at 9:51 this morning so I rang and spoke to somebody to which I was told you missed a payment therefore your payment plan has been cancelled and you will have to set up another one. My issue is how can I have missed a payment if the payment was due today and was paid today how can I have missed a payment? If didn't pay until tomorrow then I can understand them saying you have a late payment. I have 4 debts that I'm paying off at the moment which i got due to my health failing not because I just didn't want to pay my bills. The person I spoke to on the phone I found abrupt and off hand when I was trying to ask questions her attitude was like she was better than me these people need to realise that there health could break at any time and they could then be in debt and they could then be treated the same way. Just because we are not working due to becoming poorly dose not mean we should be treated like we are rubbish which is how I felt after the phone call with them. I haven't even had the debt validated to me in writing and they say I should of had court papers for the ccj which I haven't. Yes I buried my head in the sand over the debts but that doesn't make me a bad person. The fact I didn't receive court papers must mean the ccj is not legal? I am not sure if that is the case but I have been told that I can not get it set aside because I knew about the debt. My contract for the debt was not with these people it was with another company I only started paying this company money because I didn't bailiffs coming to myhouse.

17 de febrero de 2025
Opinión espontánea
Logotipo de PRA Group UK

Respuesta de PRA Group UK

Hi Ruth,

We requested further information to help us identify your account.
We haven’t received this yet. We really are keen to help you.
We look forward to hearing from you soon.

Valorada con 1 estrellas sobre 5

Lucky to get 1 star!!

Lucky to get 1 star!!! A bully, harassing company that obviously do not understand the law of this country!!!

Just for your info PRA Group:

"The limitation period for collection of debts is 6 years from the date the debt became payable and after that time they may become statute barred. This means that the debt is no longer recoverable, including by legal action in the courts."

AND don't send some message saying "sorry to hear...blah blah blah"

Stop wasting your time & other people for a debt you probably purchased for £5 and now want £5K!!!

10 de febrero de 2025
Opinión espontánea
Logotipo de PRA Group UK

Respuesta de PRA Group UK

Dear G Gill,

Thank you for taking the time to share your feedback.

We would like to better understand your experience and work toward a resolution; however, we have been unable to reach you with the contact information provided.

Please reach out to our team at complaints@pragroup.co.uk or 0808 1965 541. Your satisfaction is important to us, and we look forward to hearing from you!

Valorada con 1 estrellas sobre 5

Complete scam

I have never had any debt and yet I am being called daily by this 'company' regarding debts I apparently had when I was 13 and didn't even live in this country.

2 de enero de 2025
Opinión espontánea
Logotipo de PRA Group UK

Respuesta de PRA Group UK

Hi Elyse,

I’m sorry to hear the experience you have had and would like to help you.

To allow us to do so, we have requested further information to help us identify your account.

We look forward to hearing from you soon.

Valorada con 1 estrellas sobre 5

Quite disgraceful behaviour

Quite disgraceful behaviour: callous, oppressive and bullying.

8 de agosto de 2024
Opinión espontánea
Logotipo de PRA Group UK

Respuesta de PRA Group UK

Hi Paul,

I’m sorry to hear the experience you have had and would like to help you.

To allow us to do so, we have requested further information to help us identify your account.

We look forward to hearing from you soon.

Valorada con 1 estrellas sobre 5

Absolute horrors proof of debt emailed…

Absolute horrors proof of debt emailed twice chasing again. I’m at my wits end I have 2 chronic health conditions and having an op on my ileostomy to be reversed in New Year. I can’t sleep my anxiety is unbearable and I cannot stop crying. I set them proof last year and now they want me to prove it again. They are spiteful and certainly know how to ruin Christmas. They now want to help. They have been sent proof of payment twice. I am not sending anymore proofs.

19 de diciembre de 2024
Opinión espontánea
Logotipo de PRA Group UK

Respuesta de PRA Group UK

Hi Catherine,

I’m sorry to hear the experience you have had and would like to help you.

To allow us to do so, we have requested further information to help us identify your account.

Thank you for sharing information about your current health and please be assured that we have a dedicated Customer Support team who are experienced in assisting our customers when they need additional support.

We look forward to hearing from you soon.

Valorada con 1 estrellas sobre 5

Got a County Court order from PRA even…

Got a County Court order from PRA even though I offered to pay monthly. Now they have issued me a CCJ and refuse to take it off. Absolutely the most unhelpful and aggressive company I have ever dealt with.

12 de diciembre de 2024
Opinión espontánea
Logotipo de PRA Group UK

Respuesta de PRA Group UK

Hi Debbie,

I’m sorry to hear the experience you have had and would like to help you.

To allow us to do so, we have requested further information to help us identify your account.

We look forward to hearing from you soon.

Valorada con 1 estrellas sobre 5

A 5 year old claim for £349

A 5 year old claim for £349, which I disputed. Its now £2330 and the threats are coming thick and fast. This shouldnt be legal

4 de octubre de 2024
Opinión espontánea
Logotipo de PRA Group UK

Respuesta de PRA Group UK

Hi Michael,

I’m sorry to hear the experience you have had and would like to help you.

To allow us to do so, we have requested further information to help us identify your account.

We look forward to hearing from you soon.

Valorada con 1 estrellas sobre 5

pra look for old closed accounts …

had a letter fron this pra group claiming they bought an account from lloyds on 30/12/2023 thats a year nearly and i closed my accoiunt with lloyds 8year ago not sure how they got that i owe as nothing on my credit report and i have lived at 2 addresses since so lloyds not even know ive moved so how can they send a closed account looks like pra going back in time looking for closed accounts and then trying to get money been reported to fca authority and rip off britain who are very interested in talking to pra on national tv

29 de noviembre de 2024
Opinión espontánea
Logotipo de PRA Group UK

Respuesta de PRA Group UK

Hi John,

I’m sorry to hear the experience you have had and would like to help you.

To allow us to do so, we have requested further information to help us identify your account.

We look forward to hearing from you soon.

Valorada con 1 estrellas sobre 5

Awful company

Sent a warrant of control due to a debt thats not been paid despite a standing order that had until july came out every month. Suddenly your bank refused payment 3/4 days later for no reason and now your doing this!! Its not my fault your account refused my payment and explain to me why it shows I was paying 30th every month when my standing order was the 1st!!

Your team dont care and not interested by looks of things you have done this on purpose so you can chase me for more

18 de noviembre de 2024
Opinión espontánea
Logotipo de PRA Group UK

Respuesta de PRA Group UK

Hi Andrea,

I’m sorry to hear the experience you have had and would like to help you.

To allow us to do so, we have requested further information to help us identify your account.

We look forward to hearing from you soon

Valorada con 1 estrellas sobre 5

The Deceptive Approach by PRA.

The deceptive tactics employed by PRA to divert attention from the real reasons for our hesitance to settle outstanding credit card debts amount to nothing less than thuggery. This is characterized by daily harassment, malicious intent, and willful misconduct. The claimants have resorted to acts of intimidation, violence, and deceit, inflicting considerable harm and distress upon families. These actions include, but are not limited to, a) three or four phone calls daily, b) fraudulent claims, and c) various forms of criminal misconduct, all severely affecting the defendants' well-being and financial stability.

10 de octubre de 2024
Opinión espontánea
Logotipo de PRA Group UK

Respuesta de PRA Group UK

Hi Carlisle,

I’m sorry to hear the experience you have had and would like to help you.

To allow us to do so, we have requested further information to help us identify your account.

We look forward to hearing from you soon

Valorada con 1 estrellas sobre 5

If just they will mind their business…

If just they will mind their business and stop harassment

21 de agosto de 2024
Opinión espontánea
Logotipo de PRA Group UK

Respuesta de PRA Group UK

Hi Rosemary,

I’m sorry to hear the experience you have had and would like to help you.

To allow us to do so, we have requested further information to help us identify your account.

We look forward to hearing from you soon.

Valorada con 1 estrellas sobre 5

Debt collecting scammers??

Who are you? Why have you sent me a text saying I owe money? I have no paperwork or detail about what I am supposed to owe. Scammers with a good looking website!!

31 de julio de 2024
Opinión espontánea
Logotipo de PRA Group UK

Respuesta de PRA Group UK

Hi JB,

I’m sorry to hear the experience you have had and would like to help you.
To allow us to do so, we have requested further information to help us identify your account.
We look forward to hearing from you soon

Valorada con 1 estrellas sobre 5

Disgrace

This company are harrassing me for a debt for a completly different company and despite providing the evidence countless times they continue to send emails and letters. This should be illegal.

31 de julio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Thia is company afferists

Thia is company afferists! They take money without namsfogden and now not giving back! Be carefful guys! Our loyer made case of them!

17 de julio de 2024
Opinión espontánea
Logotipo de PRA Group UK

Respuesta de PRA Group UK

Hi Ernestas,

I’m sorry to hear the experience you have had and would like to help you.
To allow us to do so, we have requested further information to help us identify your account.
We look forward to hearing from you soon

Valorada con 1 estrellas sobre 5

Relentless repetitiveness harassers!

Relentless repetitiveness harassers!
I feel like a parrot, if I didn't have two children to go on for I'd call it a day. This company are barbaric! They make you repeat your hopeless situation over and over and over and over! You can't protect yourself from them it's like they wont stop bullying you until they are sent a death certificate. I hope one day companies like this are shut down once and for all, they pray on absolute desperate and suicidal people it is nothing short of a Hitler regime

8 de julio de 2024
Opinión espontánea
Logotipo de PRA Group UK

Respuesta de PRA Group UK

Hi Sam,

I’m sorry to hear the experience you have had and would like to help you.

To allow us to do so, we have requested further information to help us identify your account.

We look forward to hearing from you soon

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