Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Look let's face it no-one wants to hear from debt collectors especially for something you'd forgotten about from years ago but big shout out to Allana who was very helpful, payments easy to make and w... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Spoke to Laura tonight to set up a payment plan and her manner completely put me at ease. She was professional yet friendly, explained everything clearly, answered my questions and set everything up q... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Overall, I’m not really a fan of debt collection groups (who is?), and I don’t particularly like how every call is from an automated machine, asking me to wait, and leaving me lots of voice messages... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

This company has been calling me since 2024!! They don't stop despite not being in debt to anyone!! It doesn't matter that I've blocked this number or how many times I report the number the calls keep... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agencia de cobro a morosos
  2. Cobro a morosos

Escrito por la empresa

Each year millions of people fall behind on their bills for many reasons - things don’t go as planned, and then debt happens. When a person is unable to pay back a loan, credit card or another account, their creditor may sell that debt to a company like ours. If your account was sold to us, we’re here to help make repayment easier. We’re changing the way debt repayment works by treating our customers with the fairness and respect they deserve. PRA Group in the UK has over 20 years of experience and has helped more than 1 million customers resolve their debts Debt happens. So can recovery.


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

210 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

a scummy organisation buying up…

a scummy organisation buying up supposed old debts and harrassing people with letters full of inaccurate and incomplete information. Companies like this should not be allowed to function, they are the worst of the worst.

28 de junio de 2024
Opinión espontánea
Logotipo de PRA Group UK

Respuesta de PRA Group UK

Hi Oliver,

I’m sorry to hear the experience you have had and would like to help you.

To allow us to do so, we have requested further information to help us identify your account.

We look forward to hearing from you soon

Valorada con 1 estrellas sobre 5

I have been receiving calls from this…

I have been receiving calls from this company for a few month now for no apparent reason. They asked me about some guy I don't even know.

13 de junio de 2024
Opinión espontánea
Logotipo de PRA Group UK

Respuesta de PRA Group UK

Hi Lin,

I’m sorry to hear the experience you have had and would like to help you.

To allow us to do so, we have requested further information to help us identify your account.

We look forward to hearing from you soon

Valorada con 1 estrellas sobre 5

Most unreasonable company i have ever delt with.

Was hoping to make a partial settlement offer today to clear my accounts but unlike my other creditors which are accepting 30% discount money grabbing PRA are offering a completely unreasonable less than 5% discount with no room to negotiate terrible company to deal with and poorly expereinced call centre staff.

account: 3391319

16 de mayo de 2024
Opinión espontánea
Logotipo de PRA Group UK

Respuesta de PRA Group UK

Hi,

I’m sorry to hear the experience you have had and would like to help you.
To allow us to do so, we have requested further information to help us identify your account.

We look forward to hearing from you soon.

Valorada con 1 estrellas sobre 5

Warning from FINANCIAL CONDUCT AUTHORITY

Even though I have been making payments each week. They often say they haven’t received my payments . They arrive each week as I have set up standing orders.
Because they arrive on Wednesday and not Monday they send letters saying I have missed a payment, which is simply not true.
Also why have they been removed from the FCA ? And the public have been warned about them. Time for Matt Allwright to expose them as rogue traders!

17 de abril de 2024
Opinión espontánea
Logotipo de PRA Group UK

Respuesta de PRA Group UK

Hi Dennis,

I’m sorry to hear the experience you have had and would like to help you.

To allow us to do so, we have requested further information to help us identify your account.

We look forward to hearing from you soon

Valorada con 1 estrellas sobre 5

Keep sending me emails for someone…

Keep sending me emails for someone elses debt - dont know how they have my email. Blatant disregard for data privacy and has to be a breach of license as I have the details of someone else who I am sure would not be pleased that their private info is being sent to randoms. Taking this higher and hope they lose their license to collect debts. Previous reviews tell you all you need to know.

7 de marzo de 2024
Opinión espontánea
Logotipo de PRA Group UK

Respuesta de PRA Group UK

Hi Pam,

I’m sorry to hear the experience you have had and would like to help you.

To allow us to do so, we have requested further information to help us identify your account.

We look forward to hearing from you soon

Valorada con 1 estrellas sobre 5

If I could rate 0 stars I would

If I could rate 0 stars I would! This company will constantly HARRAS you sending letters for debts which cannot be proved that you in fact owe despite asking for documentation to prove this more than once! Also tried to sell the “debt” onto another collection agency? I thought that is what you was PRA group?? It’s laughable. Complete cowboys any “positive reviews” on here are a load of rubbish, almost seems as though they write them themselves….

5 de marzo de 2024
Opinión espontánea
Logotipo de PRA Group UK

Respuesta de PRA Group UK

Hi Kirsty,

I’m sorry to hear the experience you have had and would like to help you.

To allow us to do so, we have requested further information to help us identify your account.

We look forward to hearing from you soon

Valorada con 1 estrellas sobre 5

Asked for a final reduced payment of a…

Asked for a final reduced payment of a debt and they offered to take £100 reduction so I've asked for a proof of CCA to which they replied they're getting in touch with rbs to get the original CCA, so they have no enforcement of debt. So people please ask them for proof of CCA, they have to by law provide you with it within 12 days or the debt is unenforceable

10 de febrero de 2024
Opinión espontánea
Logotipo de PRA Group UK

Respuesta de PRA Group UK

Hi Neil Dickinson,

I’m sorry to hear the experience you have had and would like to help you.
To allow us to do so, we have requested further information to help us identify your account.

We look forward to hearing from you soon.

Valorada con 1 estrellas sobre 5

Kept bombarding me with emails saying I…

Kept bombarding me with emails saying I owed them money. So I asked them to send me proof of liability as I don't owe them a penny. They haven't provided me with evidence and ignored all emails/letters sent to them. Service is terrible

7 de enero de 2024
Opinión espontánea
Logotipo de PRA Group UK

Respuesta de PRA Group UK

Hi Rebecca,

Thank you for providing the information to help us locate your account.

Valorada con 1 estrellas sobre 5

SCAMM!!!!!!

14 de diciembre de 2023
Opinión espontánea
Logotipo de PRA Group UK

Respuesta de PRA Group UK

Hi Matt,

I’m sorry to hear the experience you have had and would like to help you.
To allow us to do so, we have requested further information to help us identify your account.

We look forward to hearing from you soon

Valorada con 1 estrellas sobre 5

Shameful company

I asked them to provide proof of liability as they are not the original creditor but they haven't provided any instead they are treating with County Court Claim but let's see how far they willing to go because they are not going to get anything. I will also seek compensation if they make a Claim as this liability has nothing to do with them.

6 de diciembre de 2023
Opinión espontánea
Logotipo de PRA Group UK

Respuesta de PRA Group UK

Hi Rebecca,

I’m sorry to hear the experience you have had and would like to help you.
To allow us to do so, we have requested further information to help us identify your account.

We look forward to hearing from you soon 😊.

Valorada con 1 estrellas sobre 5

PRA Group

PRA Group: If you need any confirmation that satanic/demonic and really evil human beings exist in this world. Look no further.

2 de octubre de 2023
Opinión espontánea
Logotipo de PRA Group UK

Respuesta de PRA Group UK

Hi Red,

I’m sorry to hear the experience you have had and would like to help you.

To allow us to do so, we have requested further information to help us identify your account.

We look forward to hearing from you soon 😊

Valorada con 5 estrellas sobre 5

good service sorted out my problem ..ty

25 de septiembre de 2023
Opinión espontánea
Logotipo de PRA Group UK

Respuesta de PRA Group UK

Hi Simon,

It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊

Valorada con 1 estrellas sobre 5

Parasites

Parasites. My father died and I sent them death certificate on 1st Sept 2023.

No reply just a threatening email. Complaints link’s connection doesn’t work and says error submitting complaint.

11 de septiembre de 2023
Opinión espontánea
Logotipo de PRA Group UK

Respuesta de PRA Group UK

Hi,

I’m sorry to hear the experience you have had and would like to help you.
To allow us to do so, we have requested further information to help us identify your account.

We look forward to hearing from you soon 😊.

Valorada con 1 estrellas sobre 5

PRA who ???

Contacted these guys a few months ago following a letter received. I confirmed that the debt was statute barred. The guy on the phone said that’s fine I’ll get that sorted at our end . 3 months later I’m still getting the odd call and txt asking to contact them . Looking at all the negativity on these reviews, I think they need to give up or change their approach. There is no debt on my credit score and my score is near perfect so no ideal why they are hassling me . Should be laws against being hounded .

24 de agosto de 2023
Opinión espontánea
Logotipo de PRA Group UK

Respuesta de PRA Group UK

Hi Philip,

I’m sorry to hear the experience you have had and would like to help you.
To allow us to do so, we have requested further information to help us identify your account.

We look forward to hearing from you soon 😊.

Valorada con 1 estrellas sobre 5

Very poor experience and now received…

Very poor experience and now received letter saying they have leaked my data, no apology.

10 de agosto de 2023
Opinión espontánea
Logotipo de PRA Group UK

Respuesta de PRA Group UK

Hi,

I’m sorry to hear the experience you have had and would like to help you.
To allow us to do so, we have requested further information to help us identify your account.

We look forward to hearing from you soon😊.

Valorada con 5 estrellas sobre 5

Caring approach

I approached PRA group on behalf of a client. My complaint was dealt with much care. Craig Kirk, Complaint Manager, was expedient in his approach, of which we are extremely grateful for his professionalism and his understanding of the matter.

18 de julio de 2023
Opinión espontánea
Logotipo de PRA Group UK

Respuesta de PRA Group UK

Hi Lynda,

Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.

We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).

Thanks again and have a great day! 😊

Valorada con 1 estrellas sobre 5

I have blocked the number relating to…

I have blocked the number relating to this company, as I constantly get voicemail messages, saying that I need to call them. I DON'T OWE ANYTHING. Nothing but phishing calls, which I blocked them. I have also complained in the past, via letter and email when the calls were at least four times a week.

23 de junio de 2023
Opinión espontánea
Logotipo de PRA Group UK

Respuesta de PRA Group UK

Hi Steve,

I’m sorry to hear the experience you have had and would like to help you.

To allow us to do so, we have requested further information to help us identify your account.

We look forward to hearing from you soon😊.

Valorada con 5 estrellas sobre 5

PRA Group a great organisation!

PRA Group has been a great support in giving advice and being proactive in removing a default from my file. I would like to thank Keiran Murray who has been patient and understanding. Great company!

31 de mayo de 2023
Opinión espontánea
Logotipo de PRA Group UK

Respuesta de PRA Group UK

Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.

We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).

Thanks again and have a great day! 😊

Valorada con 1 estrellas sobre 5

Real answer?!

Is there anyone who actually got an honest answer from this company, PRA Group?
As they're posting the same "copy and paste answer" under every negative feedback 🤔🤔🤔
The number 08081965550 started to call me today and I've read the reviews 🤬🤬🤬

12 de mayo de 2023
Opinión espontánea
Logotipo de PRA Group UK

Respuesta de PRA Group UK

Hi Laura,

We are sorry to hear about your recent experience with PRA Group. We want to always provide fantastic service, and we are sorry that on this occasion we didn’t live up to your expectations.
We’d really like to know more about what went wrong so we can improve in future.

Please email us at: complaints@pragroup.co.uk or by calling us on 0808 196 5541 (8am-5pm, Mon-Fri).

Valorada con 2 estrellas sobre 5

Payment plan details

Set up a payment plan using my details, over a year ago, been trying to log in again to change my payment details,but was unable to get logged in, eventually loged in to find I'm called someone else and none of the last year's payments have not been taken off, totally useless.update 4-5-23,having spoke to the nice lady from pra, things should be sorted now .

2 de mayo de 2023
Opinión espontánea
Logotipo de PRA Group UK

Respuesta de PRA Group UK

Hi Brian,

Thank you for providing the information to help us locate your account and for taking the time to talk us.
I’m glad we have been able to resolve your issue.

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