Premierdeliveries Opiniones 

5131
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I contacted them and asked if they could arrange for the mattress to be delivered on 4th August, as it is my daughter’s birthday and I wanted it to arrive in time for her special day. Laiba was very p... Ver más

Valorada con 5 estrellas sobre 5

Rehman Khan called to arrange the delivery and was super helpful. I added the option to have purchase taken upstairs and he told the drivers to let me know when they were 15 mins away. All went very s... Ver más

Valorada con 5 estrellas sobre 5

Within four hours of my purchase this company called to arrange a delivery date. Delivery dates go by postcode. I spoke with Iqra in customer service. I will update this review after the delivery. F... Ver más

Valorada con 2 estrellas sobre 5

Had high hopes for the service as appreciated updates the day before and a text to say next drop etc, but I Paid the extra £20 for double bed and mattress to be brought into my flat. Driver buzzed an... Ver más

Información sobre la empresa

  1. Servicio de logística

Escrito por la empresa

Expert 2 Man Logistics Delivering throughout the UK


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

5 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 54% de las opiniones negativas

Suele responder en menos de 1 semana

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4,6

Todas las opiniones

(5131)

669 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

Lazy delivery company

I do not expect to have a shakedown on my doorstep for more money just because you cannot deliver to a door, I paid the company for delivery and expect delivery to be TO MY DOOR. Avoid using this company as they are lazy.

15 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

0 stars

If I could give 0 stars I would. Ordered two beds and mattresses to be delivered. Paid extra for it to be delivered to room of choice. One man came told me my stuff shouldn't have been on his van and that someone else would be coming to take up to my flat. He dumped the stuff in the bottom of my tenement at 8am. Had to get family members to come help take upstairs as surprise no one from this company came back. Been in contact with them to be told it was delivered to room of choice which is LIES

9 de abril de 2026
Opinión espontánea
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Respuesta de Premierdeliveries

We sincerely apologise for the inconvenience caused and for the lack of service you received on the day of delivery. We appreciate how difficult and stressful this situation must have been, particularly after being advised that someone would return to assist and this did not happen.

We also understand your concerns regarding the information provided afterwards, and we’re sorry for any confusion or upset this has caused.

Your feedback has been taken seriously, and we would appreciate the opportunity to investigate this matter further with the relevant team. Please send us your order details at support@premierdeliveries.co.uk so we can review what happened and provide you with an update.

Sarah K,
Customer Satisfaction Team.

Valorada con 5 estrellas sobre 5

Great delivery company

Excellent delivery company. Communication was prompt and concise, the tracking information very useful and the young men who brought everything in and built the furniture were extremely polite and helpful. 10/10

9 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Delivery experience

I recently received my bed (consignment number PFJg7H14bp) and had a great experience.
The delivery and assembly team were punctual, polite, and very professional. They worked efficiently, handled everything with care, and left the space clean and tidy.
Really appreciate their excellent service, thank you!

8 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

ZERO STARS - SCAMMERS!!

If I could give zero stars i would.
This company is a joke and they scam customers.
I ordered a mattress from beds.co.uk and paid in full.
Premier Deliveries then emailed me demanding £39 for delivery even though delivery was stated as free on the website. I refused and they sent more emails and then phoned me.
The customer service representative was horrible and the call ended with me shouting at her to stop talking over me when im explaining why I wont be paying. This entire interaction with beds.co.uk and premier deliveries has been a disgrace. We are now 4 days in, ive no refund and no mattress

8 de abril de 2026
Opinión espontánea
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Respuesta de Premierdeliveries

Hi Hannah Moore,

We’re sorry to read about your experience and understand why you’re upset.

We appreciate your concerns regarding the delivery charge and the communication you received. This is clearly not the experience you expected when placing your order, and we regret the frustration caused by the situation and the interaction with customer service.

We would like the opportunity to review this matter properly, including the delivery charge query and the status of your refund/order. Please send us your order details to support@premierdeliveries.co.uk so we can investigate further with the relevant teams.

Sarah K,
Customer Satisfaction Team.

Thank you for bringing this to our attention.

Valorada con 5 estrellas sobre 5

I have just had a king size bed…

I have just had a king size bed delivered. The gentleman who delivered, Khushpreet Singh was very helpful, polite and friendly. A credit to Premier Deliveries. I was given his details, to thank him by the customer care team, Laiba, who answered my email enquiry promptly. Thank you both.

7 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

One of the most pathetic delivery…

One of the most pathetic delivery services in the UK.

The so-called “Premier delivery” is extremely misleading. Deliveries are restricted and inconvenient, and items are only left at ground floor even for flats — which is completely impractical.
What is most unacceptable is that they demand extra charges for so called express delievery . If you refuse, they simply say they cannot deliver to your area and delay it for weeks (over 2 weeks in my case).
None of these terms were clearly disclosed before payment, which makes this highly non-transparent and unfair.
Very poor service, lack of professionalism, and no respect for customers. I would strongly advise others to avoid.

4 de abril de 2026
Opinión espontánea
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Respuesta de Premierdeliveries

Hi Sadaf Khalid,

We’re sorry to hear that your experience did not meet your expectations.

We understand your frustration regarding the delivery arrangements, additional charges, and the delays you experienced. We appreciate that this would have been particularly disappointing if the delivery terms and restrictions were not clear to you at the time of placing your order.

We also regret that the service left you feeling unsupported and inconvenienced. Customer experience is extremely important to us, and feedback such as yours helps highlight areas where improvements may be needed.

We would welcome the opportunity to review your case further. Please send us your order details to support@premierdeliveries.co.uk so we can investigate the matter with the relevant department.

Sarah K,
Customer Satisfaction Team.

Valorada con 4 estrellas sobre 5

Customer service

After ordering my product I was re located to premiertracking. Delivery has has now been booked for next week.
Yasmir was my point of contact via the chat bot on the site. My delivery query was dealt with quickly and efficiently, absolutely amazing customer service. Thank you yasmir

1 de abril de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

Tracking my order.

I was concerned about my order as I wasn't getting any updates.I had a live chat with Yasir and my concerns were addressed quickly and professionally.

1 de abril de 2026
Opinión espontánea
Valorada con 3 estrellas sobre 5

Bed-lam!

Delivery of a bed was cancelled due to there being no mobile number. A landline and email were both supplied but not used. We were not informed and waited in all day then had to chase this up. Yazir closed the chat regarding this without providing an explanation. On telephoning a very helpful lady, name beginning with A (so sorry can’t remember her name, 4 letters!) sorted out this mess for me.

31 de marzo de 2026
Opinión espontánea

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