Premium Sound (United Kingdom) Opiniones 

381
•
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

A FABULOUS experience buying from Premium Sound Hi-Fi dealership recently…..Great stuff …! Although unfortunately “DHL” went to deliver the Hi-Fi package to a totally wrong address and I missed o... Ver más

Valorada con 5 estrellas sobre 5

Wow! From start to finish, they have been absolutely amazing! I initially reached out for advice via their WhatsApp, and boy, did they deliver! From recommending the best products for my son,... Ver más

Valorada con 5 estrellas sobre 5

Purchased an item for my Hi-Fi which ended up being faulty. Manufacturer issue. After a phone call to Alex explaining the problem Alex arranged for my item to be collected. I then purchased a similar... Ver más

Valorada con 5 estrellas sobre 5

I had multiple questions on the Rega Planar 3 eco model which Fin and then Alex answered swiftly and with in-depth product knowledge. The turntable arrived quickly, safely and well packaged. Alex has... Ver más

Información sobre la empresa

  1. Tienda de audio para el hogar
  2. también en la categoría
  3. Asesor audiovisual
  4. Proveedor de equipos audiovisuales
  5. Tienda de electrónica
  6. Tienda de equipos de cine en casa
  7. Tienda Hi-Fi

Escrito por la empresa

Premium Sound – Hi-Fi & Home Cinema retail store based in London, United Kingdom. We stock the very best that the world of home audio has to offer.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

381 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(381)

83 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Amazing quality of sound from KEF as…

Amazing quality of sound from KEF as expected, the simplest speakers to set up and the the best looking bookshelfs in my opinion. Lots of bass for there smaller size, they project sound well into multiple rooms in my cottage, very impressed. Paint finish is a nice matt texture and the nickel grey which I purchased are light but not white which I appreciated. Plugged my technics 1210 record player straight in with no fuss, and the remote is a sleek finish too. Would 100% recommend the Coda W

Premium sound were great to buy from, emailed ahead to say they were running a few days late which I appreciated and a decent warranty included too.

4 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great people to deal with

Great people to deal with. The courier damaged the turntable. They replaced it rapidly - hand delivering the replacement. More than I expected and quicker than I expected.

4 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Above and beyond customer care!

After visiting their amazing London branch to try some high end headphones out for myself (which is fantastic to be able to do as obviously music and sound is such a subjective area, and reviews and opinions from others only gets you so far!) I placed my first online order. I did have some issues with the guaranteed delivery date being missed, and a frustrating swapping and changing of courier and info, but this was outside of Premium Sounds control to a large extent ,and with it being Black Friday weekend, couriers are under extra pressure. A legend called Alex from the support team called me back very quickly, after looking into my delivery issues, and was absolutely amazing, I have never known such great customer service! He was understanding, sympathetic and genuine, whilst also very clear and helpful to explain the issues. He tried everything he could to resolve my delivery issues, and I greatly appreciate his efforts, he is a superstar. I will definitely be ordering from Premium Sounds in future, they clearly go above and beyond to ensure a happy customer, highly rated! (Also, do book and visit their store and try some gear in their comfortable lounge, it is an amazing experience!)

29 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very fast delivery

I ordered 2 days ago a pair of Meze 105 Silva headphones from Premium Sound and I am impressed by how fast the delivery was.

I would have never thought I would already be able to enjoy my new headphones which they sound amazing.

15 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Exceptional Experience

Friendly professional advice from the extremely helpful staff, item was delivered rapidly ( cheaper and quicker than Richer Sounds) a definite 10 out of 10 😁

13 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Efficient organisation.

Very positive experience in dealing with 2 recent purchases. Elac speakers and bases. Both conducted separately on internet. Delivery unbelievably quick from London to North West (next day). Fin is the go to man.

10 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

A Great Service

I purchased a Stylus from Premium Sound and it developed a fault and they very resolved the issue with a brand new replacement and it was all done very quickly and they had it returned to them next day service and the same when the fault was replicated by them and the replacement Stylus was sent to me with a next day service so i am very happy with the service as items can get faulty after they are purchased and will purchase from them again when i need a replacement Stylus or other Audio equipment they sell.

10 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Went the extra (200) mile

I had to wait a while for my KEF LS60s to be manufactured. Premium Sound kept me up to date with progress. On the planned date of delivery the DPD driver was sick so Alex drove the 200 miles round trip to Norfolk to deliver them personally. This was exceptional service and I am very impressed with the company and their employees who went the extra miles to keep their promises.

5 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great shop and wonderful staff

I discovered Premium Sound a few years ago when updating my FiiO Hi Res player.
They were very helpful and answered all my questions, they even offered me a trade in.
I decided to purchase new headphones too upgrade my collection,I looked on their website to see what was available and after doing all my research I decided on the DanClark Noire X headphones, again the staff were very helpful and steered me in the right direction, I value their honesty and knowledge of the range of to end hifi brands that they offer for sale, best of all is that they never pressured you to make a purchase and they will do their best to provide you with their best deals.

30 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best store in London.

I bought an Audeze MM-100 Over-Ear Headphones, the staff are very friendly, and I will definitely be back more often, because The Premium Sound has become my favorite store in London. Thank you all!

20 de octubre de 2025
Opinión espontánea

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