Prepared Hero Opiniones 

2666
•
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

These are quality products. I buy in bulk something different every year and give to family for Christmas. It gives me peace of mind to know they have things around to keep them safe. Orders are eas... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I purchased four fire blankets for family Christmas presents… to my dismay I failed to notice they decided to bill me monthly for a VIP service… never realized that the $31.79 charge was on going till... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I already had the blankets for the kitchen fire then i saw that they also had Water Protection sensor. I bought them to replace my old sensor which where discontinued by the other company. I like thi... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I was very pleased with the ease of ordering on the website. I ordered the set of five: 1 for our home, 1 for our shop, and the others are going to our 3 kids as Christmas gifts. I feel much safer kn... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de artículos para el hogar

Escrito por la empresa

Bringing peace of mind to our Hero's and their families by helping them Prepare with solutions for when accidents and emergencies happen.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,3

Todas las opiniones

(2666)

273 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent service & product gives peace of mind

Ordered four fire blankets & received them within TWO days! Unbelievable customer service! One is for my household & the remainder for my adult children. I hope we never have to use, but it gives peace of mind just in case. Thank you Prepared Hero for your service to our communities as Firefighters & for your products!

6 de febrero de 2026
Opinión espontánea
Logotipo de Prepared Hero

Respuesta de Prepared Hero

Hello! Thank you so much for your kind words and support! We’re thrilled to hear your order arrived so quickly. Providing peace of mind for you and your family is exactly why we do what we do. Stay safe, and thank you for trusting Prepared Hero!

Valorada con 5 estrellas sobre 5

Fire Blanket Great product

Great product, fast and easy ordering and service.

26 de febrero de 2026
Opinión espontánea
Logotipo de Prepared Hero

Respuesta de Prepared Hero

Hello! Thank you so much for your kind words! We’re thrilled to hear you had a great experience with both the product and our ordering process. We truly appreciate your support!

Valorada con 1 estrellas sobre 5

Absolute scam

Absolute scam. Ordered some blankets and then got scammed into some sort of recurring charge that I did not sign up for and was definitely not aware of. Also, when I log into the website, it says, no subscriptions and no saved card. That is 100% fraud.

24 de febrero de 2026
Opinión espontánea
Logotipo de Prepared Hero

Respuesta de Prepared Hero

Hi!

We’re truly sorry to hear about your experience.

Our VIP Membership is completely optional and can only be selected during checkout — it is not automatically added without customer consent. It is also not required to complete a purchase. Members can opt out at any time by contacting our support team, and we’re always happy to assist quickly with that.

Please reach out to our support team directly with your order details so we can review your account and resolve this as soon as possible.

We appreciate the opportunity to look into this and make things right.

Valorada con 5 estrellas sobre 5

The Gift I Hope I Never Need

I bought two, one is hanging by the fridge and the second one is our deck. I hope that I never use them but it’s worth the security of knowing that they’re available if needed.

24 de febrero de 2026
Opinión espontánea
Logotipo de Prepared Hero

Respuesta de Prepared Hero

Thank you so much for your thoughtful review.

We love hearing that you have one by the fridge and one out on the deck — that’s exactly the kind of smart placement that helps ensure they’re accessible if ever needed.

We’re glad they give you that extra peace of mind and security. That’s exactly why we created them.

Thank you again for your support — it really means a lot to us.

Valorada con 5 estrellas sobre 5

Easy to order

Easy to order. Quick delivery.

1 de febrero de 2026
Opinión espontánea
Logotipo de Prepared Hero

Respuesta de Prepared Hero

Thank you so much for your review.

We’re glad to hear ordering was easy and that your delivery arrived quickly — that’s exactly the experience we aim to provide.

We truly appreciate your support and hope you enjoy your purchase.

Valorada con 3 estrellas sobre 5

I ordered 4 blankets based on online & got scammed into a paid VIP family membership

I ordered 4 blankets based on online reviews. What I did not realize was the recurring monthly charge for a paid VIP family membership that was tacked on to my order. The website is deceptive and preys upon its consumers. When I called customer service to dispute these charges, they relented and refunded my money. I'm so disappointed in this organization, as I thought they were trustworthy.

23 de enero de 2026
Opinión espontánea
Logotipo de Prepared Hero

Respuesta de Prepared Hero

Hello! Thanks for your comment. The VIP membership is optional and is presented during checkout, with a 30-day free trial before any renewal. It can be canceled at any time, and we’re glad our team was able to assist with the refund when you contacted us. If you need anything further, please reach out—we’re here to help.

Valorada con 5 estrellas sobre 5

The best *potential* waste of money

I woke up late one morning and decided that I wanted to make macaroni and cheese for breakfast (because I’m an adult and have free will and can do that if I want to). So while running around trying to get ready for work, I turned the stove top on. It smelled funky so I figured there was something on the drip pan from a previous meal, but I didn’t think anything of it. So as I’m packing my lunch across the kitchen, my stove caught fire. I removed the pot from the burner, turned off the stove, and then grabbed the fire blanket because the flame wasn’t dying out on its own. I placed it over the burner and just as quickly as it started, it was over. Now can I say for a FACT that the fire blanket prevented my building from burning down? No. But I can say for a fact that I didn’t have to keep waiting to see if the flame would go out on its own, I didn’t have to wait and see if it would melt the back of my stove, and/or potentially catch my cabinets on fire. As I was already frazzled and running behind that morning, the fire blanket was easy enough to use and so effective that I was able to use it within 10 minutes of rolling out of bed, still half asleep. What could have been an incredibly dangerous situation turned into a joke I was making with my boss half an hour later at work (so easy to use I didn’t even bother using the fire as an excuse to call out of work. And trust me, I was looking for a reason).

I had received this fire blanket as a gift from my parents and I can only imagine the relief they experienced as they opened their texts at 7AM to find a text joking about my morning with a picture of the blanket over the stove attached. That could have very well been a very different text I sent that morning.

Maybe you buy this blanket for yourself or a loved one and it never gets used (just like an outfit or a kitchen gadget we swore we would get so much use out of and now sits in the back of a closet or cabinet somewhere, never actually being used). But MAYBE you buy it and it saves a life, a home, a pet, etc. Maybe you never need it and you get to call it a waste of money. Maybe you use it and it becomes one of the best purchases you’ve ever made. It’s better to have and not need than need and not have, right? I received this as a gift and felt so strongly about it that I actually reached out to customer support to see how I could leave a review for it. I highly recommend this item to anybody considering it (and even anybody not considering it, honestly).

28 de noviembre de 2025
Opinión espontánea
Logotipo de Prepared Hero

Respuesta de Prepared Hero

Hello! Thank you for sharing this experience — we’re really glad to hear everything turned out safely. Situations like that can escalate quickly, and having something simple within reach can make a big difference. We appreciate you taking the time to write such a thoughtful review, and we hope it continues to be something you never have to use again. Stay safe!

Valorada con 5 estrellas sobre 5

This appears to be a well made product

This appears to be a well made product, everthing looks quite sturdy. I hope that I never have to need it to find out whether the product works as promised.

23 de febrero de 2026
Opinión espontánea
Logotipo de Prepared Hero

Respuesta de Prepared Hero

Hello! Thank you for your feedback! We’re glad to hear the product looks sturdy and well made. Hopefully you’ll never need to use it, but it’s always good to be prepared.

Valorada con 3 estrellas sobre 5

Blanket works, Fiberglass woes...

I really like the idea of having a fire blanket ready for the worst. We recently had a fire and needed to use our blanket. Unfortunately, we found out that the blanket had short fiberglass resulting in it getting our clothes, hands, and other exposed skin. Expectation was long fiberglass to prevent this. Blanket works, but be prepared to throw your clothes away and need to extract the fiberglass from exposed skin.

17 de febrero de 2026
Opinión espontánea
Logotipo de Prepared Hero

Respuesta de Prepared Hero

Hello, We’re glad to hear the blanket helped during a difficult situation. If you have any concerns about your specific item, please reach out to us directly so we can assist further.

Valorada con 5 estrellas sobre 5

Great product

Great product, sturdy & reliable.

16 de febrero de 2026
Opinión espontánea
Logotipo de Prepared Hero

Respuesta de Prepared Hero

Hello! Thank you for your feedback! We’re glad to hear you found the product sturdy and reliable — that’s exactly what we aim for. If you ever need anything, we’re here to help!

Valorada con 1 estrellas sobre 5

Absolutely 💯 a scam

Absolutely 💯 a scam. I have a reoccurring $32.00 charge monthly that was never in my order. I tried calling and sat on the phone for 10 minutes and then it hung up on me. I'm now going to dispute my charges with my credit card and Highly recommend everyone do the same.

19 de febrero de 2026
Opinión espontánea
Logotipo de Prepared Hero

Respuesta de Prepared Hero

Hello Ryan! Please contact our support team by email or phone so we can review your account and clarify the charges. Our team will be happy to assist you directly.

Valorada con 1 estrellas sobre 5

Recurring monthly charges on…

Recurring monthly charges of $32 on credit card, continuing to try to opt out of subscription VIP charges whatever that is for, and communication difficult. Tricky checkout messages when ordering as well, small print to decline adding extra blankets to order and large continue button automatically added them so charged more. Now recurring charges as well. Very sketchy and not worth trusting them with my business.

1 de diciembre de 2025
Opinión espontánea
Logotipo de Prepared Hero

Respuesta de Prepared Hero

Hello! We were able to resolve the issue when you contacted us by email. If you need anything further, please reply to our message and our team at Prepared Hero will be happy to assist.

Valorada con 5 estrellas sobre 5

B Murray

Comprehensive approach, good advertising and follow through. Appears very trustworthy with use of Firefighting professionals!

9 de febrero de 2026
Opinión espontánea
Logotipo de Prepared Hero

Respuesta de Prepared Hero

Hello! Thank you so much for your kind words! We’re glad to hear that our comprehensive approach, communication, and follow-through met your expectations. Your support truly means a lot to us!

Valorada con 5 estrellas sobre 5

Totally pleased 👍🏻

Dealing with this company has been 100% positive. Clearly arranged order page, discounts for purchasing multiples, quick turnaround. Hope none of my family has to use one, ever. But it’s good knowing we all have them

15 de febrero de 2026
Opinión espontánea
Logotipo de Prepared Hero

Respuesta de Prepared Hero

Thank you for the 5-star review! We’re thrilled to hear you had such a smooth experience from start to finish. It’s a great feeling knowing your family is protected just in case.

Stay safe out there!

Valorada con 1 estrellas sobre 5

Unauthorized charges after initial purchase…

I ordered a one time order in December for gifts and now On Feb 8, they have tried to bill my Visa for $32.36. They do not have any authorization to bill my Visa.

8 de febrero de 2026
Opinión espontánea
Logotipo de Prepared Hero

Respuesta de Prepared Hero

Thank you for bringing this to our attention, and we’re truly sorry for the frustration this situation has caused.

Our support team will be reaching out to you directly to review your account in detail and clarify what occurred.

We sincerely apologize for the inconvenience and appreciate you giving us the opportunity to resolve this for you.

Valorada con 4 estrellas sobre 5

I wanted to get these blankets to give to family.

I wanted to get these blankets to give to our married kids and for us in case we have a fire. Praying we never have to use them though. The kids were happy to get them. They are in a nice bag and nice hole to hook up on door or I put on our fridge with hook.
The hooks are expensive to buy from them. I just used a command hook. Which works great.

11 de febrero de 2026
Opinión espontánea
Logotipo de Prepared Hero

Respuesta de Prepared Hero

Thank you so much for your thoughtful review.

We truly appreciate you choosing our blankets for your family — that means a great deal to us.

We’re also glad you like the storage bag and mounting options. And that’s a great tip about using a Command hook — simple, effective, and convenient. Thank you for sharing that with others.

We’re grateful for your support and for taking the time to share your experience. Stay safe.

Valorada con 1 estrellas sobre 5

This company is a fraud

This company is a fraud. They charge you a monthly fee that you do not sign up for because on the order form it automatically says the VIP membership is free. Then tell you that you inadvertently signed up for it. The only way to get the money back is to call the customer service and complain. What a scam. They should make money on their products not the fake membership. Very unprofessional.

11 de enero de 2026
Opinión espontánea
Logotipo de Prepared Hero

Respuesta de Prepared Hero

Hi Ronald,

We’re very sorry to hear about your experience and understand how frustrating unexpected charges can feel.

Our VIP Membership is optional and includes added benefits, but it is never our intention for anyone to feel misled. When a customer reaches out with concerns, our support team is always happy to review the account, clarify how the membership was activated, and process cancellations and eligible refunds promptly.

We truly value transparency and customer trust. If you haven’t already, we kindly invite you to contact our support team directly so we can personally review your account and make this right.

We appreciate the opportunity to resolve this for you.

Valorada con 1 estrellas sobre 5

Avoid at all cost

Horrible product. Purchased Hero Privacy pens as gifts. Pieces of junk. Don’t work. Then I started getting charged $32.76 on my credit card every
Month. No idea why. Called customer service and when I had placed my order for the pens they said I checked the box for their VIP membership as well. I don’t remember doing this at all. Was told charges are non refundable. I will give them credit that they reversed the charge that was in process - but I was still out $32.76 for nothing! What a racket!

9 de febrero de 2026
Opinión espontánea
Logotipo de Prepared Hero

Respuesta de Prepared Hero

Hi Nancy,

Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the frustration this caused, both with the product and the unexpected membership charges. That’s certainly not the experience we want for anyone.

The VIP Membership is optional at checkout and includes a free trial, with full details shown before purchase. That said, we never want a customer to feel caught off guard. While some charges may fall outside the refundable window, we’re glad our team was able to stop the pending charge for you.

We’d really like the opportunity to review this more closely and help however we can. Our support team will be reaching out to you directly to offer further assistance and see what options may still be available.

We appreciate your feedback—it helps us improve—and we hope to have the chance to make this right.

Valorada con 5 estrellas sobre 5

Prepared Hero fire blanket

have not had to use it yet so I cant say anything other than I hope it works as is advertised

7 de febrero de 2026
Opinión espontánea
Logotipo de Prepared Hero

Respuesta de Prepared Hero

Thank you for sharing your thoughts with us.

We stand behind our products and their quality, and each one is designed to work as advertised when it matters most. If you ever have questions or need assistance, please don’t hesitate to reach out. We’re always here to help.

Thank you for choosing Prepared Hero.

Valorada con 1 estrellas sobre 5

When you buy their product

When you buy their product, they will automatically begin charging a monthly fee for some type of fire training, without your authorization. You will need to call them to cancel the monthly charge and get a refund.
IT'S A SCAM!

6 de febrero de 2026
Opinión espontánea
Logotipo de Prepared Hero

Respuesta de Prepared Hero

Hi Phil,

Thank you for sharing your feedback. We’re truly sorry to hear about your experience, and we understand how frustrating unexpected charges can feel.

We want to clarify that the Prepared Hero VIP Membership is completely optional and is presented during checkout. Customers must actively select it, and full details—including pricing, the free trial period, and how to cancel—are provided before purchase. The membership can be cancelled at any time, and there is no obligation to remain enrolled.

That said, we never want anyone to feel confused or upset. We encourage you to reach out directly to our support team so we can review your account, address your concerns, and help with any cancellation or refund questions promptly.

We appreciate you taking the time to leave feedback, and we’re always here to help make things right.

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