Prime Medic Opiniones 

433
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Wow! First time using telehealth, so I called Prime Medic, who said a doctor would call within 20 minutes. They weren't wrong! To say the service was exceptional would be an understatement. Highl... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have been using this virtual health service for the past 6 months and have been extremely impressed with the professionalism and level of care provided. The service is always friendly, compassionat... Ver más

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Valorada con 1 estrellas sobre 5

I posted a review about a week ago and 2 days ago I received an email stating that they were sorry and so on so forth but the email ended in what it felt like a passive aggressive threat whe... Ver más

Valorada con 5 estrellas sobre 5

The staff was so helpful and extremely prompt with all responses and listening. They actually were thoughtful and helpful. Thanks heaps and I will definitely be using this site again.

La empresa ha respondido

Información sobre la empresa

  1. Servicios médicos locales

Escrito por la empresa

Prime Medic provides expert medical advice and assistance for patients across Australia. We provide online Video Consultations,Prescriptions,Referrals and Medical Certificates.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

433 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

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Ha contestado el 79% de las opiniones negativas

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4,5

Todas las opiniones

(433)

267 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

My kids

Always call on time

18 de febrero de 2026
Opinión espontánea
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Respuesta de Prime Medic

Thank you for your kind review!

Valorada con 5 estrellas sobre 5

Great

At first, I wasn’t completely sure about using this website. I found myself in an emergency situation on a Sunday when everything was closed, and the quickest and easiest option was to arrange a phone call with a doctor.

Honestly, the whole process was much smoother than I expected. They send you SMS messages with all the details, and every step is explained very clearly. Within a couple of hours, the doctor called me, provided the prescription, and they even contacted the nearest pharmacy to me.

I’m genuinely very happy with the service and how efficiently everything was handled. It was a huge relief in a stressful situation.

15 de febrero de 2026
Opinión espontánea
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Valorada con 5 estrellas sobre 5

Very good doctor and support staff

Very good doctor and support staff. Took the time to listen and investigate and provided exactly the medical attention I needed. Would recommend

15 de febrero de 2026
Opinión espontánea
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Respuesta de Prime Medic

Thank you for your kind review!

Valorada con 3 estrellas sobre 5

I guess I’m the odd one out here

I guess I’m the odd one out here. I arranged to book a Locum as I had some pain and wasn’t sure if it’s due to a new medication I’m starting.. when I spoke with the doctor she basically ruled it out straight away said it was muscular skeleton and go to my GP. Didn’t really help me work out how to manage the pain or assist in any stretches or anything. Ended up having to Google some ways to relieve it. But the whole thing was over in two minutes the guy on the phone at the start as well read out the script so fast it was like he just wanted to get out out of there. It was the end of his shift. Overall what I use them again, probably if other places are not available and it was my only option.

14 de febrero de 2026
Opinión espontánea
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Respuesta de Prime Medic

Thank you for your feedback. I’m sorry to hear that your experience felt rushed and that your concerns weren’t fully addressed.

Please email us at admin@primemedic.com.au
with your consultation reference number so we can investigate this further. We appreciate you bringing this to our attention.

Valorada con 5 estrellas sobre 5

Was great

Was great, got what i needed

12 de febrero de 2026
Opinión espontánea
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Thank you for your kind review!

Valorada con 5 estrellas sobre 5

It was really fast and easy

It was really fast and easy. The doctor was very knowledgeable and helpful and send my scripts via sms. The whole thing took less than 10 minutes

11 de febrero de 2026
Opinión espontánea
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Thank you for your kind review!

Valorada con 4 estrellas sobre 5

Fast response easy to book

Great to have this option available as I was unable to get an appointment with my regular doctor. Very easy to book online and prompt in dealing with my issue. Will definitely use these services in the future.

9 de febrero de 2026
Opinión espontánea
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Thank you for your kind review!

Valorada con 5 estrellas sobre 5

Very understanding

Well, based on how my experience went with primemedic I have to give it a five star, first of all as soon as I signed into this company not even a minute had passed and I got a called and had a conversation with one of their members on how they could help me. They were able to understand my need and immediately offered me ways they could help. The doctor whom I had was very supportive and understanding despite having the conversation over the phone I could feel his passion and he was able to help me after listening to my need.

6 de febrero de 2026
Opinión espontánea
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Valorada con 1 estrellas sobre 5

Took double payment no call in scheduled time

Had money in my wallet in the app, the consult fee was charged with that, and additional same amount to my card.
Doctor didn’t call in scheduled time - called after hours missed calls

2 de febrero de 2026
Opinión espontánea
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Respuesta de Prime Medic

Thank you for bringing this to our attention. We’re sorry for the inconvenience caused. Please email your concern with the relevant details to admin@primemedic.com.au
, and our admin team will review this and assist you right away.

Valorada con 3 estrellas sobre 5

Got my referral, very basic!

Got my referral (as can’t get into regular GP for 2weeks) it’s a very basic referral. No reason, no history, no medications.
If you just need a referral do it

2 de febrero de 2026
Opinión espontánea
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Respuesta de Prime Medic

Please let us know your specific requirement, and we can provide a referral accordingly. Our standard referrals are generally accepted, and we have not encountered any issues with them.

Valorada con 5 estrellas sobre 5

Very satisfying experience

Didn’t have to wait too long and as soon as I received the the call from the dr, he helped with what I needed right away to feel better, also very nice staff.

2 de febrero de 2026
Opinión espontánea
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Respuesta de Prime Medic

Thank you for your kind review!

Valorada con 5 estrellas sobre 5

I rang PrimeMedic yesterday

I rang PrimeMedic yesterday. They called me and gave me a script that I needed. It’s good they bulkbilled. Very happy with PrimeMedic service.

2 de febrero de 2026
Opinión espontánea
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Thank you for your kind review!

Valorada con 5 estrellas sobre 5

Really great service with a lot of care and kindness.

The whole booking process was so easy and the service was 10/10.
I made this booking for my 72yr old mother who lives alone out of state. She was so grateful that the GP she spoke to was so helpful and caring. We will continue to book GP Telehealth appointments with Prime Medic in future.

23 de enero de 2026
Opinión espontánea
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Thank you for your kind review!

Valorada con 5 estrellas sobre 5

Very easy to use

Very easy to use, quick turnaround for a referral.

28 de enero de 2026
Opinión espontánea
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Respuesta de Prime Medic

Thank you for your kind review!

Valorada con 5 estrellas sobre 5

Great, easy service

I booked for a home service and got offered a phone call, which was alot more convenient for me anyway. They texted and emailed asking questions and to send pictures, no worries...super easy. 30mins later a doctor called suggested quick relief and warned me what to keep and eye on and go to emergency if these symptoms happen. Perfect. I took the antihistamine, helped.
Later that night I received a script which ive been on today and it has 100% helped. Makes me think the doctor actually took in my email and found something that will help now and in the future for me.
Thankyou, so much. All from my bed 👌👌

29 de enero de 2026
Opinión espontánea
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Respuesta de Prime Medic

Thank you for your kind review!

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