Wow! First time using telehealth, so I called Prime Medic, who said a doctor would call within 20 minutes. They weren't wrong! To say the service was exceptional would be an understatement. Highl... Ver más
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Wow! First time using telehealth, so I called Prime Medic, who said a doctor would call within 20 minutes. They weren't wrong! To say the service was exceptional would be an understatement. Highl... Ver más
La empresa ha respondido
I have been using this virtual health service for the past 6 months and have been extremely impressed with the professionalism and level of care provided. The service is always friendly, compassionat... Ver más
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I posted a review about a week ago and 2 days ago I received an email stating that they were sorry and so on so forth but the email ended in what it felt like a passive aggressive threat whe... Ver más
The staff was so helpful and extremely prompt with all responses and listening. They actually were thoughtful and helpful. Thanks heaps and I will definitely be using this site again.
La empresa ha respondido
Prime Medic provides expert medical advice and assistance for patients across Australia. We provide online Video Consultations,Prescriptions,Referrals and Medical Certificates.
28/11-13 Brookhollow Ave, 2153, Baulkham Hills, Australia
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Ha contestado el 79% de las opiniones negativas
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At first, I wasn’t completely sure about using this website. I found myself in an emergency situation on a Sunday when everything was closed, and the quickest and easiest option was to arrange a phone call with a doctor.
Honestly, the whole process was much smoother than I expected. They send you SMS messages with all the details, and every step is explained very clearly. Within a couple of hours, the doctor called me, provided the prescription, and they even contacted the nearest pharmacy to me.
I’m genuinely very happy with the service and how efficiently everything was handled. It was a huge relief in a stressful situation.

Respuesta de Prime Medic
Very good doctor and support staff. Took the time to listen and investigate and provided exactly the medical attention I needed. Would recommend

Respuesta de Prime Medic
I guess I’m the odd one out here. I arranged to book a Locum as I had some pain and wasn’t sure if it’s due to a new medication I’m starting.. when I spoke with the doctor she basically ruled it out straight away said it was muscular skeleton and go to my GP. Didn’t really help me work out how to manage the pain or assist in any stretches or anything. Ended up having to Google some ways to relieve it. But the whole thing was over in two minutes the guy on the phone at the start as well read out the script so fast it was like he just wanted to get out out of there. It was the end of his shift. Overall what I use them again, probably if other places are not available and it was my only option.

Respuesta de Prime Medic

Respuesta de Prime Medic
It was really fast and easy. The doctor was very knowledgeable and helpful and send my scripts via sms. The whole thing took less than 10 minutes

Respuesta de Prime Medic
Have only used prime medic a couple of times and both times have been very good, will be using prime medic again and would recommend them.

Respuesta de Prime Medic
Great to have this option available as I was unable to get an appointment with my regular doctor. Very easy to book online and prompt in dealing with my issue. Will definitely use these services in the future.

Respuesta de Prime Medic
Well, based on how my experience went with primemedic I have to give it a five star, first of all as soon as I signed into this company not even a minute had passed and I got a called and had a conversation with one of their members on how they could help me. They were able to understand my need and immediately offered me ways they could help. The doctor whom I had was very supportive and understanding despite having the conversation over the phone I could feel his passion and he was able to help me after listening to my need.

Respuesta de Prime Medic
Had money in my wallet in the app, the consult fee was charged with that, and additional same amount to my card.
Doctor didn’t call in scheduled time - called after hours missed calls

Respuesta de Prime Medic
Fabulous service constant updates of timing for my appointment and amazingly bulk billed I will refer friends and family for sure

Respuesta de Prime Medic
Got my referral (as can’t get into regular GP for 2weeks) it’s a very basic referral. No reason, no history, no medications.
If you just need a referral do it

Respuesta de Prime Medic
Didn’t have to wait too long and as soon as I received the the call from the dr, he helped with what I needed right away to feel better, also very nice staff.

Respuesta de Prime Medic
I rang PrimeMedic yesterday. They called me and gave me a script that I needed. It’s good they bulkbilled. Very happy with PrimeMedic service.

Respuesta de Prime Medic
The whole booking process was so easy and the service was 10/10.
I made this booking for my 72yr old mother who lives alone out of state. She was so grateful that the GP she spoke to was so helpful and caring. We will continue to book GP Telehealth appointments with Prime Medic in future.

Respuesta de Prime Medic
Very easy to use, quick turnaround for a referral.

Respuesta de Prime Medic
I booked for a home service and got offered a phone call, which was alot more convenient for me anyway. They texted and emailed asking questions and to send pictures, no worries...super easy. 30mins later a doctor called suggested quick relief and warned me what to keep and eye on and go to emergency if these symptoms happen. Perfect. I took the antihistamine, helped.
Later that night I received a script which ive been on today and it has 100% helped. Makes me think the doctor actually took in my email and found something that will help now and in the future for me.
Thankyou, so much. All from my bed 👌👌

Respuesta de Prime Medic
Quick and easy phone call appointment, though my telehealth call was late, after 11pm.

Respuesta de Prime Medic
It’s a trusted service that makes obtaining a certificate quick and hassle-free.

Respuesta de Prime Medic
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