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Prime Sheds provides practical and reliable outdoor garden storage solutions, helping customers keep tools, equipment, and outdoor essentials organised and protected.
Unit 2.01, Hollinwood Business Centre, Albert Street, Hollinwodd, OL8 3QL, Failsworth, Reino Unido
3,6
9 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 75% de las opiniones negativas
Suele responder en menos de 24 horas
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I received my Prime Sheds order today and everything arrived safely and as described. I initially had some concerns, but the support team responded to my emails and kept me updated. I’m pleased with the product and the overall service.
This company apparently is fake read reviews please refund my payment ref 13841 been in contact with my bank to make them aware.
Respuesta de Prime Sheds
Thank you for your feedback. We understand that the information you found online caused concern; however, we respectfully disagree with the description of our business as “fake.”
Order #13841 was received on 4 August, and our support team responded to the questions raised regarding the order. We also acknowledged the cancellation and refund request and provided the relevant confirmation directly by email.
We aim to respond promptly to customer concerns and process cancellations and refunds in accordance with our stated procedures. For privacy reasons, we cannot publish full order or payment details publicly, but we remain available to address any outstanding concerns directly.
Kind regards,
Prime Sheds Support Team
Good experience with Prime Sheds from start to finish. Customer support responded promptly to my questions and kept me updated about delivery.The product arrived well packaged, and I’m happy with the quality and value for money.
Very pleased with my purchase from Prime Sheds. The ordering process was straightforward, communication was clear, and I received tracking information once my order was dispatched. The shed arrived in good condition and matched the description on the website.
Placed an order, no confirmation email, payment came out under Variety Vans Van Hire which immediately raised concerns. Checked reviews & one very recently added again raised concerns that this is a scam. Checked companies house, company went into liquidation in 2025 & according to my knowledge you cannot continue to trade in liquidation. Emailed - no response, I've also contacted my bank in anticipation.
Respuesta de Prime Sheds
Dear Customer,
Thank you for bringing your concerns to our attention.
We can confirm that Order #13912 has been received successfully and is recorded in our system.
We respond to all customer emails as quickly as possible and aim to reply within a maximum of approximately six hours during our support hours. Your emails were answered approximately four hours after they were received. We apologise if the waiting time caused any additional concern.
Regarding the payment reference showing “Variety Vans – Van Hire,” we understand why this appeared concerning. This is the billing reference associated with the payment account used for the transaction. Your payment has been successfully matched to Prime Sheds Order #13912.
We also understand your concerns regarding the company information you found online. Prime Sheds continues to process customer orders and provide customer support. We are reviewing the legal entity information displayed on our website to ensure that it is clear, accurate and up to date.
Your order is currently active, and tracking information will be sent to you by email once it has been dispatched and collected by the carrier.
Should you no longer feel comfortable proceeding, please reply to this email and we will arrange the cancellation of Order #13912 and issue a full refund to your original payment method.
Kind regards,
Prime Sheds Support Team
support@primesheds.co.uk
Total scam. Not even a legitimate business, liquidated in 2025.
Don’t reply to emails & no goods delivered.
Do not use, you have been warned.
Respuesta de Prime Sheds
Dear Customer,
We are sorry that you felt concerned, but we would like to clarify the facts surrounding your order.
Your order was placed on 4 August 2026, and approximately two hours later you contacted us requesting cancellation. As the order was cancelled before dispatch, no goods were due to be delivered.
Your order has now been cancelled as requested, and a full refund has been processed to the original payment method. Depending on your bank or payment provider, the refund may take approximately 5–10 business days to appear in your account.
Prime Sheds is still operating and trading legally. The current business and legal information displayed on our website is accurate. The Companies House information referenced in your review does not mean that Prime Sheds is an illegitimate business.
We respond to customer enquiries by email and aim to answer every message as quickly as possible. During periods of high demand, responses may take slightly longer, but your cancellation request has been handled promptly.
Kind regards,
Prime Sheds Support Team
I needed extra storage space, and this shed was exactly what I was looking for. Strong materials, clean finish, and excellent customer service throughout the process.
I ordered a custom shed for my backyard, and the entire process was smooth. The quality is excellent, and it was delivered exactly as promised. Very happy with my purchase.
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