PrimeStay Opiniones 

Company are huge scammers. A police report has been made and will be sending them to small claims court. We spoke to a man called Syed who lacked a lot of empathy and thought it was funny during phone calls.

To start off, the Airbnb we booked had been booked with owner of the home in June 2026; and had completely no issue whatsoever.

We booked again in August 2026, we had informed him that we are doing a small get together and provided him with the number of people. To which he agreed, we are not 18 year olds, to trash someone’s home we are over 30. He had then said 8 people can sleep over, but additional 14 guests will £20 to which we agreed. The price of the house to stay in was £316.
After entering the home, he had said we will need to pay £200 a security deposit. After doing so, all guests within the house were sitting in the living room having an internists games night with drinks and food all seated. No music was played just talks and laughs. He had then said that there is a lot of noise and if does not reduce he will have to send security to check the property. There was absolutely no noise at all. Whilst the £200 was sent he had sent two warnings to which we were confused.
We told him to arrive at the property since he has so many concerns. He told us to reduce the numbers of people down to 10 but the 2 extra will be £20, however before he said each guests is £20 regardless of the quantity.

He had arrived at the property and saw that there were no noise. 5 minutes later proceeded to say he would have to tell everyone to leave the property.

This was a birthday get together which was completely ruined.

We had minimal time to pack our things, to which we had left some our things and birthday cake in the Airbnb.

As we left we realised we had left this behind, and contacted him 20 minutes after to which he did not respond to till the afternoon the next day. He told us to come back at 5:30 to collect our things. We informed we live far from the place so if he could tell us an appropriate time to come as it will take over an hour to come back to the airbnb. He told us to arrive for 6 which we arrived and later proceeded to tell us there is no one around to give us our belongings.He then proceeded to call us and ask for ID for secruity purposes. We did not feel comfortable with this and said what would he need our ID for. He changed the subject and could not provide a valid answer as to why he needed our ID. He then told us that we should come back for 10pm already this was distressing as we had come from far. He had also told us to pay for additional £50 to collect our belongings in the property.

We went to get food and waited and then proceeded to tell us to come for 11pm instead. Upon waiting hours and had our whole day wasted for just our belongings he then lied and said there are people staying in the property. There was no one in the property. He was waiting in his car at a front drive next door which I think he lives in, and handed our cake from his car. We believe he took the cake to his home.

Overall, this man thinks it’s ok to scam women and a police report has been made. Throughout the whole process he was patronising and laughed and thought it was quite funny to keep extorting us for money. Please do your research before booking an Airbnb using this company. This was definitely racially motivated.

I’m sure he won’t care that we will never book his services again. He did us no favours because we did not end up staying in the Airbnb. We lost £516 of our hard earned money and it’s not nice that you’ve treated people like this. Good luck with your business.

A police report has been as well as progression to small claims court.

I booked a room through this company. When we arrived at the room, it was nothing like the pictures. It was nasty. There were people hanging all outside the rooms. They sent my sister & I to a room that was down a long dark hallway where the rooms were inside. There was people hanging around. It looked like a drug motel. We never got out the car. When we asked for a refund, they put us off. Then would never refund our money. Never called back, never returned our calls. Do NOT USE THIS COMPANY!

I have spent the most miserable week of my life at a prime stay 802 Newport Rd. Cardiff. There are 6 of us vacationing here in what was advertised as a 4 bedroom, 2 1/2 bath apartment. Upon arrival, (12/10) we had difficulty getting in the front door due to a dumpster in front of the door and the broken glass on the stoop which is still there a week later. The apartment was only 3 bedrooms an 2 baths, not 4 bedroom with 2 1/2 baths. There is no hot water anywhere except in one of the showers. The second shower didn't work at all! We complained every day and had no results. There were not enough dishes or glasses for 6 people. We had to get warm water from the only working shower to wash dishes. Do not under any circumstance rent from these people!

I had booked hotel with primastay, which was advertised on google as one of the booking partners. However they were unable to fulfill the booking obligation, left me waiting at the front desk for 2 hours, and ended up requesting to cancel the booking with the hotel front desk

I recently used Primastay for a trip in Las Vegas. When I went on the website to book a hotel room their website did not confirm my hotel booking so I had to use another booking site to book my room for the night. 2 days later they charged my account for a hotel room I never knew I booked. I called and they said the confirmation email was sent and to check my emails. Well I never found it. I told my bank and they tried to dispute it. I lost because some how they sent a confirmation email I never got. DO NOT USE THIS COMPANY!

I am renting an apartment through Prime Stay. The communication is great and easy, they follow up your requests closely. It's always very clear and they make themselves available rapidly to allow you to visit several apartments. I recommend !!!!

I would not recommend staying there.
We booked one of their apartment at Downtown Dubai. Forte 1. Unfortunately my whole review wasn't posted in booking.com so to make sure no one else will go through the same experience I am posting it here.

After booking, they told us that on arrival, they needed a security deposit of 2000 AED on top of the accommodation fees. This is even though we already paid an extra £100 on booking.com for a professional cleaner to come after we left. They would only take the deposit in cash, and said it would be refunded when we leave. Alarm bells were already ringing. I should have cancelled as soon as I heard this, but we carried on.

They didn’t activate the key for the front entrance of the apartment block until day four, and this was only after having to contact several people during our holiday. Concierges had to let us in the building each time, and wouldn’t do so without seeing our passports. One half of the cooker wasn’t working and there were a few other electrical problems; it was a real hassle getting anyone to come and fix them. We had 4 or 5 different people come during our 8-day stay to fix various things, and we had to be in the apartment each time, which really took away a lot of our leisure time. The apartment block wasn't really ready for people to inhabit; despite being on the 7th floor, we were woken every day by building contractors working below us. One day, they shut off the water early in the morning without any notice; we had to leave for the day without having use of the shower or toilet at all.

They said the deposit would be returned to us by bank transfer (cash only works one way, apparently!) after 3-5 days. 10 days later, still waiting for the deposit, I contacted them, and was passed to yet another person. They sent photographs claiming that we had damaged the apartment - marks on walls, carpet stains, bedsheet etc. All of these problems existed before we arrived, I sent them some photographs and we had paid for a cleaner. They showed no intention to return the deposit because of these. We showed them evidence that many of these existed before, from videos we took of the apartment, but of course we didn’t take photographs/videos of every square inch of the place on arrival, so they just cherry-picked things we didn’t have firm evidence for.

It was only after we threatened to refer them to the police (there is a dedicated service in the Dubai Police force for dealing with tourism-related fraud), 16 days after we left Dubai, they agreed to refund the money. 2000 AED was around £500 when we paid them that cash. We only received back £381 - they claimed this was the best exchange they could get. I believe when they took that deposit, they had no intention of ever returning it. It was only with the threat of police action that we got any of it back.

This is a good location for the downtown area, and the initial price - without the deposit - was very reasonable. But these people are scammers, and I wish we had spent more money to stay with a more reputable host. It wasn’t worth the hassle, firstly missing out on holiday activities to get the problems in the apartment fixed then, upon return, having to chase the money they stole. This was the worst accommodation service experience I’ve ever had while travelling.

Dear potential tenants, please, be aware about my negative experience with Prime Stay company. Location: Dubai Media City, Concord Tower, Office # 1403/4, Dubai, UAE.
They have completely broken my vacations in Dubai. I have rented an apartment in Bluuewaters island. It was apartment 202, building 3. They haven`t provided necessary living conditions. A bathroom was fixing twice during my staying, and I haven’t had any possibility taking a shower. Some furniture was so bad quality that the top of a kitchen`s table was broken itself and fell right on my knees when I had a breakfast. I was getting an answer to my texts from a staff of Prime Stay company after 6, 8, 24 hours. Unfortunately, when I met Prime Stay company I got the most disappointing experience in my life. I am sure, that such company are broking an image of Dubai how tourist friendly place. I hope that sharing will help anybody to protect them against bad service on holiday. “Praemonitus, praemunitus” (lat.)

Excellent service and attention to detail. The property which I stayed in with my family was spotless and very comfortable. I would definitely stay again!

I stayed in Cosy home bolton by prime stay with family for 3 weeks. The house is very good and everything you need at home is available. We fell in love with the place.
I have experienced the best support services. The staff (Mr Tamas) is very friendly and helpful… Anytime I have submitted a request I have received a prompt response with quick solution.
It is highly recommended to stay at this property

I recently stayed in a property managed by Prime Stay. The service was first class and the attention to detail in the property was second to none. Would highly recommend.