Primstay are amazing. They’ve managed my holiday let for years. Always efficient and responsive. Cindy & Abbie & Graham are awesome. And the whole team look after the guests and myself when any issues... Ver más
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The place is maintained well, clean and looked after. The staff have been helpful dealing with any issues. Carla was very helpful in the booking process.
21 Vantage House was perfectly located for exploring Norwich city . the apartment was clean but not comfortable Mattresses soft and very lumpy, settees like padded park benches. Not enough equipment f... Ver más
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Booked 3 nights in Lincoln,first night noise from ventilation system kept us awake.Relayed this the next morning but nothing done.Decided to sort out on the last evening after 2 out of 3 nights with n... Ver más
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Información sobre la empresa
Escrito por la empresa
Prim Short Stays is a boutique hospitality company providing short-term accommodation solutions for families, couples and business professionals. Our fully furnished properties are carefully curated to suit various guests, located in prime locations with easy access to popular attractions. We pride ourselves on excellent customer service, from booking to the end of your stay, with our team on hand to answer any questions. We offer high-quality and affordable accommodation, making us a leading short-stay provider in the UK. Experience the comfort and convenience of Prim Short Stays - book with us today.
Información de contacto
149 - 155 Canal Street, NG1 7HR, Nottingham, Reino Unido
- +44115 857 1771
- team@primshortstays.com
- primshortstays.com
3,9
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84 opiniones
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We had a great stay at the Blencathra…
We had a great stay at the Blencathra Room 2 (BLEN2)Whitby The property was really clean and in an ideal location 5 minutes from the harbour quiet and perfect for a weekend getaway. The instructions for accessing the property were clear and easy to follow. It was excellent value for money considering the quality of the accommodation. After our stay, a lovely lady named Carla even called to check in and offered us a discount on our next visit, which was a really nice touch. We’d definitely recommend Prim Short Stays and would be happy to stay again!
17 de octubre de 2025
Opinión espontánea
Respuesta de primshortstays.com
Dear John, Thank you for your wonderful feedback. We’re delighted to hear that you had a great stay at Blencathra Room 2 (BLEN2) in Whitby and that you found the property clean, comfortable, and perfectly located for a relaxing weekend getaway. It’s great to know the check-in instructions were clear and that you felt your stay offered excellent value for money. We’ll be sure to pass on your kind words to Carla, who will be thrilled to know that her follow-up call and thoughtful gesture added an extra special touch to your experience. We truly appreciate your recommendation and are delighted to know you’d choose to stay with us again. It was a pleasure hosting you at Prim Short Stays, and we hope to welcome you back for another relaxing stay soon.
Awful awful awful company.
Awful awful awful company.
We are still on our stay and would be going home if we didn’t have a wedding.
After a long drive I rang to ask where the permits were for parking and she said there wasn’t any. I said I wouldn’t have booked it if there wasn’t parking available it’s the one thing I looked for. She told us we had to park at the marina that has cost us£12. We then had to walk back with all our bags and a sprained ankle up hill for 15minutes. Only for another person to message and say “ sorry about that”.
The rooms look nothing like the pictures they’ve been edited to the max it’s actually very poor quality. Old carpets, cheap bed, cheap poor bathroom.
It says it has views of the abbey from the room I booked. It doesn’t. It has views of housing estate. Everything so far has been a lie and frankly I don’t even want to continue my weekend.
20 de septiembre de 2025
Opinión espontánea
Respuesta de primshortstays.com
Dear Jodie, Thank you for your feedback. We understand your disappointment, and we apologise for any confusion, particularly regarding parking. As stated clearly on our listings, no parking is available at the property, and we recognise this may not have been ideal for your circumstances. With regard to your comments about the property, the photos used are taken at the accommodation and are intended to give a fair representation. We will, however, review them to ensure they remain accurate. Your observations about the furnishings and facilities have been noted and will be shared with our team for review. While we regret that your stay did not meet your expectations, we hope to welcome you back under better circumstances in the future with Prim Short Stays.
Avoid this company
Avoid this company – unprofessional and unfair.
I was never given an outside front door key, the apartment was dirty on arrival, and after checkout they unfairly withheld part of my deposit even though I caused no damage. They admitted they didn’t even have a key to their own mailbox, then broke it open themselves and tried to charge me for it. Completely unacceptable. Book elsewhere – there are far more reliable and honest providers.
12 de septiembre de 2025
Opinión espontánea
Respuesta de primshortstays.com
Dear Kryztel, Thank you for your feedback. We regret to hear that your experience did not meet expectations. We apologise for the concerns you raised regarding cleanliness and the key arrangement. Had we been made aware during your stay, we would have taken immediate steps to resolve these matters. We wish to clarify that the charge applied was in line with our House Rules, which outline that the security deposit covers any damage or replacements needed during a stay. We understand your frustration and regret that this situation has left you feeling disappointed. Your feedback has been shared with our team for review. We hope you might consider staying with Prim Short Stays again in the future for a smoother experience.
Outstanding Short Stay Service
Outstanding Short Stay Service – A Team You Can Truly Trust
I’ve been working with Prim Short Stays for a while now, and honestly, they’ve taken all the stress out of managing short-stay properties. From the very beginning, they’ve been professional, reliable, and genuinely supportive.
They handle everything – guest messages, cleaning, maintenance, even pricing – and they do it all so smoothly that I never have to worry. The team is easy to reach, always helpful, and you can tell they really care about doing things properly.
A big thank you to Abbie, Kerri, Cindy, Emily, Dan, Ethan, and everyone else behind the scenes. You’ve all made such a difference and I really appreciate the effort you put in every day.
What makes Prim special is the trust they build. You just know your property is in safe hands. Whether you’re new to hosting or have been doing it for years, they treat your place as if it were their own.
I can’t recommend them enough
6 de septiembre de 2025
Opinión espontánea
Respuesta de primshortstays.com
Dear Hisham, Thank you for your outstanding feedback. We’re truly delighted to hear how much you value the support and service provided by our team at Prim Short Stays. It means a great deal to know that our efforts in managing every detail – from guest communication to cleaning and maintenance – have helped take the stress out of hosting for you. Your kind words about Abbie, Kerri, Cindy, Emily, Dan, Ethan, and the wider team will be shared with them, and we know they’ll be thrilled to hear how much their work has been appreciated. Trust and care are at the heart of what we do, and we’re pleased this has made a positive difference for you. Thank you again for your recommendation. We truly value our partnership with you.
"Perfect place to explore all that…
"Perfect place to explore all that Chester has to offer
Luxury. Lovely decor. Perfect location. Especially if, like us, we arrived while a race event was on."
14 de junio de 2025
Opinión espontánea
Respuesta de primshortstays.com
Dear Jacqui, Thank you for your kind feedback. We’re pleased you found the property to be the perfect base for exploring Chester, and that you enjoyed the luxury touches, décor, and location. It’s wonderful to hear the property suited you so well, especially during the excitement of a race event. We’d be delighted to welcome you back to Prim Short Stays on your next visit.
The perfect apartment for a stay in Chester
The location is excellent, parking secure and apartment is very comfortable. It was ideal for 2 couples - a nice lounge to meet in and yet separate bedrooms and bathrooms. Good view over the racecourse - so nice to find a bottle of prosecco and chocolates waiting for us. Very clean and tidy when we arrived - good quality toiletries. Check in was easy with clear instructions. Easy to walk into all the sites and restaurants. Several little cafes 5/10 mins away if you want to eat out for breakfast. All handled very profesionally."
15 de julio de 2025
Opinión espontánea
Respuesta de primshortstays.com
Dear Heather, Thank you for your wonderful feedback. We are delighted to hear that you found the property comfortable and well-suited for your stay, and that the location and facilities met your needs. It’s great to know the property was very clean and tidy on your arrival and that you appreciated the secure parking, toiletries, and smooth check-in process. We’re also pleased that you enjoyed the little touches, such as the prosecco and chocolates, and that the property offered a perfect base for exploring Chester. We would be very happy to welcome you back again in the future with Prim Short Stays.
Läget var bra
Läget var bra, incheckningen gick okej efter många samtal
ingen hiss, varmt utan AC, duschen komplicerad, saknade något sort sittplats på gården, tv felplacerad (i köket, inte i sovrummen) inga garderober, dåligt med handdukar väljer nog något annat nästa besök
7 de agosto de 2025
Opinión espontánea
Respuesta de primshortstays.com
Dear Kitten, Thank you for taking the time to share your feedback. We’re pleased you found the location convenient and that your check-in was completed, though we’re sorry it took several calls to get everything sorted. We’ll take a look at how we can make this process smoother in the future. While air conditioning is not part of the amenities we provide, we appreciate you sharing your thoughts on other aspects of your stay. We value your feedback as it helps us better understand our guests’ needs and preferences, and we hope we can welcome you back to Prim Short Stays for a more seamless experience.
Recently met my sister and niece at…
Recently met my sister and niece at Blackfriars apartment in Chester. Just wonderful!
Location only a 10 min walk into Chester.
Beautiful view of racecourse and even had a sunset to enjoy from the lounge on our first night.
Accommodation itself was of an extremely high standard. 1 carparking spot. I found a cheap carpark 5 min walk Watergate for our second car.
We will definitely be returning asap.
5 de agosto de 2025
Opinión espontánea
Respuesta de primshortstays.com
Dear Mrs Tranter, Thank you for your wonderful feedback! We're delighted to hear that you, your sister, and your niece had such a wonderful time at our Blackfriars property in Chester. It’s great to know you enjoyed the peaceful location, beautiful views of the racecourse and even a sunset on your first night! We’re also pleased the property met your expectations in terms of quality and comfort. Thank you for sharing your parking tip, too. We’re sure that will be helpful to future guests. We’re already looking forward to welcoming you back again soon with Prim Short Stays!
Filthy Unhygenic Room - Zero Customer Service
I stayed at the Linden Leaf Hotel in Nottingham - my worst experience in a hotel ever.
In summary - the property was filthy and the Prim staff unwilling or unable to help.
- the bed was covered in animal hair and human pubic hair.
- it took 5 hours to get a response from the Prim team.
- I was not offered either a cleaner or a clean room.
- I was told that I should sleep in the bed until the following day when cleaning could be arranged.
- it took 8 further calls to get a response the following day.
- I was only then offered a different room.
- after further chasing I was offered a derisory 75%.
I am still chasing for a full refund. Avoid any property managed by this terrible company.
29 de julio de 2025
Opinión espontánea
Respuesta de primshortstays.com
Dear Jeremy, Thank you for your feedback. We’re sorry to hear about your experience at the Linden Leaf property and the distress this caused. We understand how important cleanliness and responsiveness are to a comfortable stay. While we regret that your expectations weren’t met, we want to reassure you that our team did respond to your concerns, offered an alternative room, and issued a 75% refund as a gesture of goodwill. Our goal at Prim Short Stays is always to provide clean, welcoming, and comfortable accommodations, and we regret that we fell short in this instance. We look forward to the opportunity to exceed your expectations in the future.
Beautiful flat
Really beautiful flat. Gorgeous. Parking not too bad as multistorey nearby. Only problem was no option for a late checkout. It was sad to leave at 10am.
However it was central, beautiful plush carpets, very comfy bedding... I was looking forward to getting into bed! The team were supportive. Recommended highly. One star off for no movement despite asking re late checkout. But that's not the end of the world. Flats need to have cleaners that can turn things round quickly. The flat was gorgeous though.
17 de julio de 2025
Opinión espontánea
Respuesta de primshortstays.com
Dear Michele, Thank you for your lovely feedback. We're pleased to hear that you found the property beautiful, comfortable, and well-located and that you felt supported by our team throughout your stay. We're sorry we weren't able to accommodate a late checkout on this occasion. While we always strive to be flexible, this depends on scheduling and housekeeping availability. We appreciate your understanding, and we're glad it didn’t take away from your overall enjoyment. We hope to welcome you back again soon for another enjoyable stay with Prim Short Stays.
Lake District - UK
Our family stayed at the Ironworks property for 4 nights. The apartment was modern, beautiful and exactly as described. The location was private and very convenient for various excursions around the Lake District. We already miss our time in the area and at the apartment and look forward to returning again soon!
29 de junio de 2025
Respuesta de primshortstays.com
Dear Naveed, Thank you for your thoughtful feedback. We’re pleased to hear that you and your family enjoyed your stay at the Ironworks property and found the apartment to be modern, beautiful, and true to its description and that the location suited your plans around the Lake District. At Prim Short Stays, we work hard to ensure all our properties are maintained to a high standard, and we’re glad that attention to detail helped make your stay so memorable. We look forward to welcoming you and your family back in the near future.
Awful Apartment don't stay here
My wife and I stayed at apartment 2 ,Linden Grove Apartments Nottingham on Tuesday 17th June 2025. We had booked 2 nights but the apartment was so bad we left the next day.
We have stayed in accommodation in the UK and abroad on many occasions and this apartment was by a big margin the worst place we have ever stayed.
Calling it an apartment is misleading ,as the front door fully glazed with clear glass allowed people walking past on the pavement to see in, and there is no seating area/sitting room
On entering the apartment we were overwhelmed by a disgusting smell similar to cat's urine, and noticed a saucepan under the radiator in the front bedroom that was full to overflowing from a leak.
The bathroom was appalling: there was a bloodstain on the wall. The toilet seat was flimsy and loose and the basin unit was broken. The shower screen was broken and dirty. There were cobwebs in the complementary toiletries.
In the bedroom, the bedlinen was old and yellowed, the curtains didn't fit, there was no bedside table for the lamp. The bed in the back bedroom cannot be described as "double" it was so small
The opaque film on the kitchen window was peeling away and had been repaired with masking tape. The cutlery was not clean and we had to wash it before we could use it
Prim Short Stays check in process was tedious and unnecessary with so many requirements that seemed to assume we were dishonest or not trustworthy and asking for a refundable deposit of £250 to cover possible damage to the apartment was laughable as anyone reasonable would be hard pressed to list things in the apartment worth that.
I complained and sent photographs on the 19th of June , three weeks later I have heard nothing back from the management of this com
17 de junio de 2025
Opinión espontánea
Respuesta de primshortstays.com
Dear Rob, Thank you for sharing this detailed feedback, and we’re truly sorry to hear about the experience you and your wife had at Linden Grove Apartments. At Prim Short Stays, we take guest concerns seriously and regret that your stay fell far short of expectations. We are deeply concerned by the issues raised, particularly those relating to cleanliness, maintenance, and overall presentation of the property. This is not reflective of the standards we aim to uphold. We understand how distressing this must have been, and we apologise for any discomfort or inconvenience caused. We also regret the lack of response to your follow-up communication. This is not the level of service we strive to deliver. Our arrival process requires all pre-check-in requirements to be completed before access can be sent to you via email on the day of your arrival. For guest security, data protection, and fraud prevention, an in-date, valid form of ID of only the person whose name is on the reservation can be provided. We regret that this process provided you with some difficulty, but the safety and security of our guests are paramount. We must adhere to this requirement because we do not have a check-in desk/reception. Your insights are important as they guide us in maintaining transparency and enhancing guest experiences. We appreciate you bringing these matters to our attention. We will ensure the property is thoroughly inspected and any necessary actions are taken. We hope to have another opportunity to provide you with an improved experience.
"Clean place
"Clean place, spacious, and surprisingly quiet despite the busy location. Graham was easy to get in touch with and responds quickly. Highly recommended to anyone staying in Newark for vacation or work."
22 de junio de 2025
Opinión espontánea
Respuesta de primshortstays.com
Dear Cristina, Thank you for your thoughtful feedback. We’re pleased to hear that you found the property clean, spacious, and peaceful despite the central location. It’s also wonderful to know that our team was easy to reach and quick to respond. At Prim Short Stays, we pride ourselves on providing prompt and reliable support throughout your stay. We truly appreciate your recommendation and would be delighted to welcome you back should your travels bring you to Newark again.
Horrible unprofessional organisation…
Horrible unprofessional organisation who priortise money over anything else. Handed over my beautiful house to Prim who were happy to let it out to be used for what presented as illegal purposes; followed by a previous visitor to the property miraculously gaining access and deliberately starting a fire which caused considerable damage and has caused significant financial losses. Prior to the fire they refuted damage caused by guests and the cleanining service provided was far below PAR in between guests with them insisting that as the cleaners had not reported the damage it was refuted despite date stamped pictures clearing evidencing damage and inclusive of electrician confirming guests had tampered with electrical wiring to disable Ring camera in the back garden.
To add insult to injury we were double charged for cleaning with them deducting additional cleaning costs from income despite clearly confirming guests are charged for cleaning on Airbnb.
If you value your property steer clear of this money grabbing company who are happy for your house to be trashed and accept dubious guests to line their pockets. Disgraceful and unethical organisation who quite frankly do not care as long as their cashing in at the expense of your property. Would NOT recommend to any landlord.
1 de abril de 2025
Opinión espontánea
Respuesta de primshortstays.com
Dear Angie, We’re very sorry to read your review and truly regret that your experience has been such a distressing one.
We completely understand how upsetting the situation was, particularly following the serious incident at your property. Please rest assured that we took the matter extremely seriously. We cooperated fully with the police investigation and the relevant platforms, and we supported you wherever possible throughout the investigation. Unfortunately, despite our full cooperation and support throughout, the investigation did not lead to any clear findings, and no direct link could be established between previous guests and the incident. As both the authorities and the platform were unable to take further action without concrete evidence, this greatly limited what we could do as just the management company. We completely understand how upsetting and frustrating this must have been for you, and we’re truly sorry we couldn’t achieve the resolution we were all hoping for. With regards to earlier concerns around guest damage and cleaning standards, we always aim to resolve issues fairly and transparently. We ask for supporting evidence in such cases and review this carefully. We’re sorry if you felt this was not handled to your satisfaction. While the cleaning fee charged to guests covers standard turnovers, any additional cleaning costs would only ever be applied where necessary and in line with our standard processes. At Prim, we take our responsibility to both property owners and guests seriously. We're deeply sorry that your experience did not reflect our usual standards or intentions. We remain committed to learning from all feedback and to improving wherever possible.
Prim Short Stays does not value guest safety!
Buyer Beware! Prim Shirt Stays is not safe!
1) Our original booking was cancelled by the company. The replacement was unsatisfactory.
2) The unit was in a state of neglect: broken kitchen table, drying rack and pans (which did not even function with the induction hob). Missing knives, hairdryer and light bulbs. I was told I’d be reimbursed for buying knives but have not seen that yet.
3) Inadequate WiFi which was intermittent and weak. After multiple emails and attempts to rectify, the WiFi issue remained unresolved.
4) Lack of security. I was accosted by a former guest trying to enter the unit. I reported this and found out door locks had not been updated. After several requests locks were updated, but the main building door remained opened and not lockable. Then I found someone had attempted to enter again, breaking the chain lock. I reported this but no immediate solution was provided leaving me and my daughter in an unsafe situation. We were forced to end our stay early and the company is refusing any type of compensation stating that they have a 14 day cancellation policy.
Do not risk your safety! Stay somewhere else.
6 de junio de 2025
Opinión espontánea
Respuesta de primshortstays.com
Dear Carla, Thank you for your feedback. We would like to clarify that a reimbursement for the kitchen items has been processed as agreed. We regret that the property did not meet your expectations and acknowledge the initial issues you experienced with missing and damaged items. These were raised during your stay and addressed promptly by our team. Regarding the WiFi, we understand how important reliable connectivity is and apologise that the service remained inconsistent despite multiple troubleshooting attempts. We will continue working with our providers to improve this for future guests. About your safety concerns, we take such matters extremely seriously. The lock code for your unit was changed during your stay for security reasons, and we acted promptly upon being made aware of any issues. While we are unable to control the behaviour of individuals outside the property or in shared building areas, we always do our utmost to support our guests and respond quickly to any reports. We’re sorry to hear that you chose to end your stay early. Our cancellation and refund terms are clearly outlined at the time of booking. However, we understand the situation was distressing and have escalated your feedback to management for review. Thank you again for choosing Prim Short Stays. We appreciate your feedback as it helps us continue to improve the service we provide.
Stayed 2 nights at Blackfriars
Stayed 2 nights at Blackfriars, Chester and it was wonderful.
Very clean and comfortable and perfect location for the races and town centre.
The townhouse was even better than the photos and added bonus with secure parking.
Looking forward to going back again it was that good.
Carla called this morning to see if our stay was enjoyable and I explained it certainly exceeded our expectations
30 de mayo de 2025
Opinión espontánea
Respuesta de primshortstays.com
Dear Emma, Thank you for your wonderful feedback! We’re thrilled your stay at Blackfriars, Chester, exceeded your expectations. It’s great to know you found the property even better than the photos and enjoyed the clean, comfortable space and secure parking. At Prim Short Stays, we always strive to provide a seamless and memorable experience, and we’re glad to hear the location suited your plans for the races and the town centre. Carla will be pleased to know her call was well received. We look forward to welcoming you back for another fantastic stay!
Worst experience I ever had!
The experience was truly frustrating. I booked via Booking.com, but was then sent a link to an external app for check-in, where I was surprised to find unexpected charges — a £30 non-refundable deposit or a refundable £203 (minus a £3 admin fee) for possible damage. The verification process relied on photos taken by cleaners.
Despite sending several messages and an email, I never received the link with the access codes. Later, they informed me of a £30 charge to add the name of a guest, though this wasn't clear in the app. When I asked about it, they referred me to Booking.com, But they said it wasn't Booking.com charging. They also told me that the company shouldn’t add charges outside the platform.
Eventually, I was told they could no longer provide the service — without a clear reason. Booking.com issued a full refund (despite it being non-refundable), as the service was not delivered.
However, the £203 deposit was still taken, even though I never used the accommodation. The situation caused significant stress and disruption. The phone numbers used to contact me and listed in emails were not recognised when I tried to call back. Booking.com tried to contact them too, but they did not reply.
23 de mayo de 2025
Opinión espontánea
Respuesta de primshortstays.com
Dear Marco, Thank you for sharing your feedback. We’re genuinely sorry to hear about your experience and regret that your stay did not proceed as expected. At Prim Short Stays, we aim to ensure a secure and streamlined check-in process for all guests. As part of our standard procedure, all guests are required to complete a pre-check-in, which includes ID verification and a security deposit, as clearly stated on our listing and communicated throughout the booking process. These steps are in place to protect both our guests and the property. We understand there was confusion surrounding the guest registration process. Our team does not charge to amend guest names, but to uphold booking security, the ID must match the reservation. Regarding communication, we apologise for any delay or inconvenience caused. We take all feedback seriously. We’re happy to confirm that, since the stay did not proceed, the full deposit has been released. We regret the distress this has caused and appreciate your feedback, as it helps us to improve our processes. We do hope for the opportunity to provide a better experience in the future and restore your confidence.
Outstanding Short Stay Service – Truly a Partner You Can Rely OnOutstanding Short Stay Service
Outstanding Short Stay Service – Truly a Partner You Can Rely On
I’ve worked with Prim Short Stays for some time now, and I can confidently say they offer one of the best short-stay management services available. From the very beginning, their professionalism, attention to detail, and consistent communication have set them apart.
They handle everything from guest communication to cleaning, maintenance, and pricing strategy with remarkable efficiency. Their system runs smoothly, their team is always approachable, and they take real pride in the quality of their service.
A heartfelt thank you to Abbie, Kerri, Cindy, Emily, Dan, and Ethan – and everyone else behind the scenes. Your dedication and hard work are deeply appreciated. You've made the experience of running short-stay properties stress-free and even enjoyable.
What makes Prim exceptional is not just the service itself, but the trust and confidence they inspire. Whether you're a first-time host or a seasoned property owner, you can count on Prim to manage your property as if it were their own.
Highly recommended. Keep up the brilliant work!
22 de mayo de 2025
Opinión espontánea
Respuesta de primshortstays.com
Dear Hisham, Thank you so much for your kind words! We’re so happy to hear that you’re delighted with our service. It means a lot to the whole team to know our efforts are making a difference. A big thank you from Abbie, Kerri, Cindy, Emily, Dan, Ethan, and everyone working behind the scenes - we all really appreciate your support. It’s a real pleasure working with you, and we’re looking forward to continuing the journey and helping your property go from strength to strength. Thank you again for the recommendation and encouragement!
PRIM STAYS super management company
Emily, Abbie, the whole team, from the bottom of my heart thank you all so much for turning my nightmare SA unit into a profitable and lucrative business!
I cannot put into words how much support and professionalism comes with the Prim stays stronghold team.
I will say this, you now have a life long loyal customer, I will be bringing in the Freinds and family along the journey too now!
15 de mayo de 2025
Opinión espontánea
Respuesta de primshortstays.com
Dear Alan, Thank you for your kind words and heartfelt feedback. We're absolutely delighted to hear that you've had such a positive experience with Prim Short Stays. It has been a genuine pleasure working with you and supporting the transformation of your property into a successful and thriving serviced accommodation. Your trust and loyalty mean a great deal to us, and we're thrilled to have you as part of the Prim Short Stays family. We look forward to continuing this journey together and warmly welcome your friends and family to join us too. Thank you once again for your continued support.
Disappointing
We stayed at Ironworks 6, Backbarrow, Lake district, UK, over Easter, booking through Prim Short Stays via Homes & Villas by Marriott Bonvoy. Unfortunately, our experience fell below the high standards we expected from a Marriott-endorsed property.
The check-in process was poor – we spent an hour in the rain trying to obtain the key code, despite completing all pre-check-in requirements and calling ahead. The promised follow-up from the property management never happened, although the Prim Short Stays helpline was responsive for general housekeeping questions.
Another major disappointment was the lack of Wi-Fi. Despite Marriott's guarantee of "high-speed Wi-Fi" at recommended properties, Ironworks 6 offered none. With no mobile coverage indoors either, this left us feeling isolated, particularly concerning in case of emergencies.
The apartment itself is spacious, sleeps six comfortably, and has basic furnishings and kitchen utensils. However, it lacks air conditioning and felt more basic than what we expected under the Marriott Bonvoy brand.
Additionally, the security deposit process was somewhat confusing, with a small unexplained deduction.
Overall, while the property had potential, the poor communication, missing amenities, and unmet expectations made the stay disappointing.
18 de abril de 2025
Opinión espontánea
Respuesta de primshortstays.com
Dear Theo, We value your feedback. We're sorry to hear that your experience did not meet your expectations, particularly given your trust in the Marriott Bonvoy platform. We sincerely apologise for the inconvenience you faced during check-in, especially given the weather conditions. We understand how frustrating it must have been, and we regret that you were left waiting despite having completed all pre-check-in requirements. While our team strives to provide timely support, we acknowledge that this aspect of your arrival fell short. We're also sorry for the lack of Wi-Fi during your stay. We understand how essential connectivity is, especially in areas with limited mobile coverage. The property did previously offer Wi-Fi, but this has since been removed. We will ensure this change is clearly reflected across all listings to avoid any future confusion. While we’re pleased to hear the property’s size met your group’s needs, we also take on board your comments regarding the furnishings, the absence of air conditioning, and the overall expectations associated with a Marriott-endorsed property. It is worth noting that air conditioning is not a common feature in UK properties, particularly in residential accommodations. Regarding the security deposit, we wish to clarify that our process is fully transparent. Any deductions are made only after careful assessment and are always communicated clearly. At Prim Short Stays, we’re committed to continuous improvement. We regret that your stay did not reflect the high standards we aim to deliver and hope we’ll have the opportunity to welcome you again for a more seamless experience.
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Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
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Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.