Proactive Despatch Opiniones 

156
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Having used Proactive for several years during my time at a previous employer, it made total sense to call upon their services once again when we needed large, bulk pick ups from customers he... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I personally have been dealing with Proactive for the last 6 years, I can honestly say they are the very best, the people, level of service, they have never let us down on delivery, everybody is... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Thank you to driver, Tom and the very helpful lady (sorry I didn’t get your name) at Wilson Road Depot. You both went above and beyond to ensure some Solar Window film arrived at a high school on a ho... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We’ve used Proactive Despatch for a long time, and they never miss a beat. The staff are friendly, communication is spot on, and they handle urgent bookings with complete ease. Their reliability makes... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de mensajería

Escrito por la empresa

Proactive Despatch Champions of Customer Service At Proactive Despatch, we view ourselves as a customer service business first and courier company second. If we get the service right everything else falls into place. We want to challenge the image of the courier industry and have a positive effect on peoples experiences using same day courier services. At Proactive Despatch we provide; 1. Proactive Communication - Honest and accurate communication is at the heart of everything we do. We will keep you informed every step of the way so that you can keep your customer/engineers onwardly informed. We aim to provide you piece of mind that your deliveries are being looked after and if there is any issue we will let you know immediately. 2. Quick Response - We understand that your world moves at a fast pace. We work extremely hard to be able to offer collection within 60 mins. 3. Great Availability - We have access to a large fleet of Transits and Small vans spread across the North West and Midlands. 4. Professional Couriers - We go to great lengths to ensure we work with only the best, most professional couriers who will represent us and you in the absolute best light in front of your customer. 6. Delivery Notification - To give you piece of mind and free up your head space, we will email you a notification of the delivery time and recipient signature. Our courier will obtain signatures, times and description of goods at both collection and delivery on a POD note which is available to you on request for up to 2 years. 7. Competitive Rates - You will have the benefit of competitive rates without compromising our high standard of service.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

156 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(156)

21 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

The best bar none

We have worked very closely with pro-active over the past 18 months and have built a solid working relationship. I cannot emphasise just how good these guys are with their same day service, a few words that spring to mind are professional, precise, customer focused, price competitive, friendly, helpful, knowledgeable, competent and most importantly - reliable.

The customer service team are friendly and helpful and our account manager Roy is absolutely fantastic. Keeping in contact on a regular basis to ensure we are happy with their service and if there is anything they can improve on further. Roy is always looking forward at how to ensure customer receive 100% satisfaction from the services they provide, he has become and extension of our own business and the guy is an absolute legend in the field of same day couriers.

We would recommend these guys to everyone looking for a same day service.

24 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely fantastic service

Absolutely fantastic service, I use them regular always collect and deliver on time. I would also like to mention Ross customer service manager is fantastic and his communication is fast and reliable.

24 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service, dedicated and trustworthy.

For their help with delivering a parcel to London. I am so impressed with how Proactive Despatch just took the problem and it’s urgency out of my hands and made it happen. That level of trust was just what I needed to be able to get on with other priorities and I appreciated the progress updates and immediate proof of delivery. Everyone I encountered at Proactive Despatch was extremely pleasant, helpful and dedicated to simply getting the job done. Excellent service and perfectly executed. Will definitely be using again!

21 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant Staff

The staff at Proactive are brilliant, always polite, helpful and very fast at responding to any queries. The service they give I would highly recommend. Drivers are always pleasant and deliver on time. All round excellent service.

26 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Extremely courteous and very quick in…

Extremely courteous and very quick in responding to my original enquiry. The price was very competitive.
Very reliable and the driver was very polite, turned up to collect when promised. No issues at all. Would highly recommend.

13 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service as always

Excellent service as always! Francesca was lightning quick and the price was better than sending our own staff member, which also kept him productive doing what he does best.

6 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Customer Service

We have only recently started using Proactive Despatch but have found the service to be excellent. Everyone we have dealt with has been really helpful and there is nothing that is too much trouble. Well Done to Paul and the whole team.

31 de marzo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

First-Rate

Proactive Despatch are quick to respond and have competitive prices. They are also very good at providing real time updates for freight in transit, I wouldn't hesitate to recommend them.

23 de marzo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

100% recommend

Same day courier isn't a service I need on a regular basis, but when I do, I only ever use Proactive Despatch. The service and price is excellent as is the customer service. The drivers are pleasant and polite and I have never been let down.

20 de marzo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

PROACTIVE

Quick, reliable..deliverys to customer needs
Freindly customer service

10 de marzo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service and competitive prices

Great service and competitive prices. A very friendly and extremely reliable source for same day or next day service. We find that being able to keep up to date with live tracking of deliveries rather than contacting couriers to find out ETA's is an excellent feature, as it reduces delays to keep our customer up to date
Thank you for the service.

6 de marzo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service and price for same day…

Great service and price for same day delivery. Never been let down on deliveries always let you know if there are any problems. We have used Proactive for a number of years and we still receive the same excellent service. Always friendly and extremely reliable.
Thank you all!

6 de marzo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

5* friendly and reliable service

We booked Proactive Despatch to deliver to central London. Arranging the service was easy and seamless. The driver was prompt at collection and delivery, very friendly and extremely helpful. They would definitely be my go to courier company for any delivery's in the future.

27 de febrero de 2023
Opinión espontánea

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