Proactive Despatch Opiniones 

156
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Having used Proactive for several years during my time at a previous employer, it made total sense to call upon their services once again when we needed large, bulk pick ups from customers he... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I personally have been dealing with Proactive for the last 6 years, I can honestly say they are the very best, the people, level of service, they have never let us down on delivery, everybody is... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Thank you to driver, Tom and the very helpful lady (sorry I didn’t get your name) at Wilson Road Depot. You both went above and beyond to ensure some Solar Window film arrived at a high school on a ho... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We’ve used Proactive Despatch for a long time, and they never miss a beat. The staff are friendly, communication is spot on, and they handle urgent bookings with complete ease. Their reliability makes... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de mensajería

Escrito por la empresa

Proactive Despatch Champions of Customer Service At Proactive Despatch, we view ourselves as a customer service business first and courier company second. If we get the service right everything else falls into place. We want to challenge the image of the courier industry and have a positive effect on peoples experiences using same day courier services. At Proactive Despatch we provide; 1. Proactive Communication - Honest and accurate communication is at the heart of everything we do. We will keep you informed every step of the way so that you can keep your customer/engineers onwardly informed. We aim to provide you piece of mind that your deliveries are being looked after and if there is any issue we will let you know immediately. 2. Quick Response - We understand that your world moves at a fast pace. We work extremely hard to be able to offer collection within 60 mins. 3. Great Availability - We have access to a large fleet of Transits and Small vans spread across the North West and Midlands. 4. Professional Couriers - We go to great lengths to ensure we work with only the best, most professional couriers who will represent us and you in the absolute best light in front of your customer. 6. Delivery Notification - To give you piece of mind and free up your head space, we will email you a notification of the delivery time and recipient signature. Our courier will obtain signatures, times and description of goods at both collection and delivery on a POD note which is available to you on request for up to 2 years. 7. Competitive Rates - You will have the benefit of competitive rates without compromising our high standard of service.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

156 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(156)

21 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent, Friendly & Efficient Service!

Having used Proactive for several years during my time at a previous employer, it made total sense to call upon their services once again when we needed large, bulk pick ups from customers here at TMC The Model Centre.
After quickly and easily contacting them again to get things set up for us, Proactive have been there for every pick up we've required of them.
Communication is always fast and pleasant, with their team always happy to assist with quotes and guidance for bookings.
Their wide variety of vans with clearly laid out dimensions and weight lets you easily select the right van for the job and with quick turnarounds on bookings, it means customers are not waiting long at all before a pick up has occurred and the delivery is at your destination address.
We have used Proactive for jobs from the very bottom of the country to the top and not once have they let us down or have we encountered any issues. They're a great team and well worthy of your next job!

Highly recommended.

JC,
TMC Pre-Owned Team

27 de julio de 2026
Opinión espontánea
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Respuesta de Proactive Despatch

Thank you so much for your wonderful words! It was a pleasure assisting you with your previous company and we are delighted that you decided to continue using our services once you had moved. We pride ourselves on our customer service and we are glad you are happy with the service the team provides. We look forward to assisting you for many years to come!

Valorada con 5 estrellas sobre 5

The best in the Business.

I personally have been dealing with Proactive for the last 6 years, I can honestly say they are the very best, the people, level of service, they have never let us down on delivery, everybody is so friendly & professional, I love working with each & everyone of them.

Paul, I must say everyone is a credit to you & your business. I/we at DataLase look forward to a long standing relationship with Proactive, we wish you success as you all totally deserve the recognition.

Thank you for being who you are.
Kaz

16 de julio de 2026
Opinión espontánea
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Respuesta de Proactive Despatch

That you so much for taking the time to leave us a review Kaz. We take pride in our customer service and feel as though we are an extension of your team. Its been an absolute pleasure working with you for these many years and we look forward to continuing to assist for the many more to come!

Valorada con 5 estrellas sobre 5

You Went Above & Beyond

Thank you to driver, Tom and the very helpful lady (sorry I didn’t get your name) at Wilson Road Depot. You both went above and beyond to ensure some Solar Window film arrived at a high school on a hot Saturday afternoon 🙂

11 de julio de 2026
Opinión espontánea
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Respuesta de Proactive Despatch

Thank you so much for your kind words about our service! We are made up that you happy with the service, look forward to assisting you again

Valorada con 5 estrellas sobre 5

First Rate Service

Every time I contact the team at Proactive it is a pleasure to interact with them. All communication is rapid, clear & concise and no job is too much trouble. Would recommend thins company to anyone.

7 de julio de 2026
Opinión espontánea
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Respuesta de Proactive Despatch

Thank you so much for taking the time to leave us a review! We are made up that you are happy with our service and the teams communication. We look forward to continuing to assist you!

Valorada con 5 estrellas sobre 5

Proactive - go the extra mile

We've been working with this direct van courier service for over 10 years across multiple projects, and they've never let us down. They're consistently responsive, reliable, and professional, always going the extra mile to support our business. They genuinely feel like an extension of our team, giving us complete confidence that every delivery will be handled with care and on time. We wouldn't hesitate to recommend them.

6 de julio de 2026
Opinión espontánea
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Respuesta de Proactive Despatch

Thank you for your kind words Nick we really appreciate you taking the time to leave us a review. It has been a pleasure to assist you with your same day deliveries for all of these years and we look forward to continuing to assist you for the next 10 years!

Valorada con 5 estrellas sobre 5

Needed a pallet sending at ASAP

Needed a pallet sending at extremely short notice from Manchester to London and Proactive Dispatch arrived, loaded and were on their way 30 minutes after our first email to them. Delivered to site with no issues what so ever. Every step they were superb. This is about the 5th time I have used them and they have been nothing but amazing every time.

24 de junio de 2026
Opinión espontánea
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Respuesta de Proactive Despatch

Thank you so much for taking the time to leave us a review! We really appreciate it. One of our core values is to be "Proactive and consistent, not reactive and complacent". We take pride in our service and really appreciate your feedback.

Valorada con 5 estrellas sobre 5

Reliable ,affordable and friendly

We started using this service recently and I would highly recommend them already. Very friendly and helpful staff ,quick, reliable service.

1 de julio de 2026
Opinión espontánea
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Respuesta de Proactive Despatch

Thank you so much for your kind words Marta, we really appreciate you choosing us as your same day service provider. Look forward to continuing to assist you!

Valorada con 5 estrellas sobre 5

Excellent Service

We’ve used Proactive Despatch for a long time, and they never miss a beat. The staff are friendly, communication is spot on, and they handle urgent bookings with complete ease. Their reliability makes a huge difference to our day‑to‑day operations. Brilliant service all round.

7 de mayo de 2026
Opinión espontánea
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Respuesta de Proactive Despatch

Thank you very much for your kind words Kealie, It has been a pleasure to assist you all of these years and we look forward for the many more to come!

Valorada con 5 estrellas sobre 5

Trusted and reliable!

One of the most reliable, professional and responsive courier services around. These guys know what they're doing, if you are looking for fair prices, a service which is polite, on time and provides detailed Collection and POD feedback without you having to ask for it look no further!

18 de junio de 2026
Opinión espontánea
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Respuesta de Proactive Despatch

Thank you so much for your lovely words and taking the time to leave us a review! We are really proud of our team and their customer service and we appreciate you choosing us as your same day transport service!

Valorada con 5 estrellas sobre 5

Anyone you speak to at Proactive…

Anyone you speak to at Proactive Despatch is always incredibly friendly, professional, and helpful. The service is fast, reliable, and communication is excellent throughout, with clear and easy tracking provided. Nothing is ever too much trouble for the team. I would highly recommend them!

6 de mayo de 2026
Opinión espontánea
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Respuesta de Proactive Despatch

Thank you so much for taking to time to leave a review about our service Mel. We really appreciate the business you put our way and look forward to continuing to assist you!

Valorada con 5 estrellas sobre 5

Always polite, professional, and efficient.

Always polite, professional, and efficient. No matter who we deal with at Proactive it is always a pleasure. Trusted couriers, fast turnarounds and can always handle our last minute bookings. The whole service from initial phone call to request a price/booking to delivery completion is excellent. Thank you all!

5 de junio de 2026
Opinión espontánea
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Respuesta de Proactive Despatch

What lovely words! Thank you so much for taking the time to leave us a review Julie. It is always a pleasure assisting you with your deliveries. Look forward to continuing to assist!

Valorada con 5 estrellas sobre 5

Brilliant courier company

Brilliant courier company, always available when it matters and always happy to help with even last minute adjustments. Always been very happy with their service and a pleasure to work with!

2 de junio de 2026
Opinión espontánea
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Respuesta de Proactive Despatch

Thank you so much for your kind words Kaine! We really appreciate it and love working with you and the team

Valorada con 5 estrellas sobre 5

These guys are true "champions of…

These guys are true "champions of customer service".
Never let us down. Our first choice of the same day courier.

5 de marzo de 2026
Opinión espontánea
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Respuesta de Proactive Despatch

Thank you so much for your kind words! We really pride ourselves on our customer service. Look forward to continuing to assist you and the team!

Valorada con 5 estrellas sobre 5

Proactive Despatch a very reliable same day courier service.

Brabners solicitors have been a customer of Proactive Despatch since its inauguration 18 years ago we were one of the first customers to sign up and have been using PD since with no problems at all,always very helpful people be it online or by telephone a very reliable service,i think its truly testament to the quality of the service that we have stayed with PD for 18 years now with no need to look elsewhere for a same day courier, i would have no hesitation in recommending PD to anyone that needs a reliable same day courier.

23 de febrero de 2026
Opinión espontánea
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Respuesta de Proactive Despatch

Hi Paul, thank you so much for your lovely words. It is a pleasure to assist and support you and the team with your deliveries. We look forward to continuing to assist for another 18 years!

Valorada con 5 estrellas sobre 5

Proactive Despatch are a great company…

Proactive Despatch are a great company to work with, on the ball every time. Great service, great guys, always deliver on their promise.

3 de febrero de 2026
Opinión espontánea
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Respuesta de Proactive Despatch

Thank you so much for taking the time to leave us a review! We are glad you were happy with the service from the team. Look forward to assisting you again soon!

Valorada con 5 estrellas sobre 5

The best in the business

Unrivalled customer service from every member of the team. I wouldn't use anyone else.

OUTSTANDING!

27 de enero de 2026
Opinión espontánea
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Respuesta de Proactive Despatch

Thank you so much for your kind words Russell! We pride ourselves on our customer service and are glad the team gave you a good experience. Look forward to assisting you again!

Valorada con 5 estrellas sobre 5

Excellent courier service!

I required a courier service, last minute and nothing was too much trouble for this wonderful team. They were patient with me, communicated excellently and got the job done within the time frame I'd request. The courier was very polite, handled the package with care and explained all the information he needed from me and why. If I could recommend this team any more, I would!

22 de enero de 2026
Opinión espontánea
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Respuesta de Proactive Despatch

Thank you so much for your lovely works Julia, it really means a lot to us that you were happy with our service! We are here for you should you need us :)

Valorada con 5 estrellas sobre 5

Proactive Despatch - Great company all around!

Proactive Despatch is always a pleasure to work with. They make booking a courrier a really smooth and hassle free experience. Everyone I have ever dealt with has always demonstrated great customer experience skills. As a company they also give back to the community and support charities. I highly rate and recommend them.

11 de diciembre de 2025
Opinión espontánea
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Respuesta de Proactive Despatch

Thank you so much for your kind words Laura! We really appreciate your words over our service. We pride ourselves on our customer service and making out customers lives easier. Look forward to assisting you again soon!

Valorada con 5 estrellas sobre 5

One of the best courier services I have used

Pro-active despatch are one of the best courier services I have used. We use them for commercial purposes after using them in the past and myself +team have nothing but good feedback. Such a lovely team of staff with very fast response times and extremely accommodating to last minute requests. Couldn't recommend enough!

7 de noviembre de 2025
Opinión espontánea
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Respuesta de Proactive Despatch

Eliza, thank you so much for your kind comments about our service and the team. They really are a good bunch and they work really hard to serve. It means a great deal to know its is appreciated by our valued customers :)

Valorada con 5 estrellas sobre 5

First Time using Proactive Despatch

First time I have reached out to Proactive Despatch. Shannon was so helpful and provided outstanding service. This ensured a smooth and efficient collection and delivery. I would definitely use them again and would have no problem recommending them,

7 de octubre de 2025
Opinión espontánea
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Respuesta de Proactive Despatch

Thank you so much for your review Jan 😊

We really appreciate your lovely comments about our service! One of our core values is to "Make our customers lives easier" so we are really happy we seem to live up to that for you!

Look forward to assisting you again soon!

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