First time purchase. Very good experience. Shipped wheels from UK to Melbourne in given timeframe with Omni and made it … surprised me given X.Mas is so close. Contacted customer service once to check... Ver más
La empresa ha respondido
ProBikeKit (Australia)
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Consulta las opiniones de los clientes
Pedal weight was specified on website as 110g each. Actual weight is 117g each. The box states 120g. Either way, a high quality item that holds the shoe / cleat in place firmly, but still easy to unc... Ver más
La empresa ha respondido
What an extraordinarily difficult company to deal with! I ordered a disc brake wheelset, but received a rim brake set instead. I've spent the past few weeks going in circles - engaging with their... Ver más
La empresa ha respondido
Great product selection, descriptions, and images. To enhance the experience, please label each product image with its specific color name to eliminate guesswork when using the dropdown menu.
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
ProBikeKit - Official stockists of Shimano, Campagnolo, Fulcrum, Vittoria, and more, helping you perfect your ride for over 18 years
Información de contacto
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Northwich, Reino Unido
- +44 161 813 1710
- probikekit.com.au
Quick and easy
31 de enero de 2023
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Easy n simple
31 de enero de 2023
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Good range & prices.
As usual PBK have a good range and prices.
Purchasing & delivery is very easy.
29 de enero de 2023
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Cost of postage is expensive
Cost of postage is expensive, Must have an option to pickup the item to reduce cost of mail.
29 de enero de 2023
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sam
Need more pics of your product !
Need more pics of your product !! 1 pic from 1 angle. Just frustration. Shipping time is very long.
29 de enero de 2023
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sam
Ordered last week
Ordered last week, today notified that item has not been sent yet. Need it to take to the Australian MTB Champs next week. Doubt if I'll get it in time. Would have ordered elsewhere if I knew.
29 de enero de 2023
Respuesta de ProBikeKit (Australia)
Hello Bev,
Thank you for taking the time to leave your review.
I am so sorry to hear that you are unhappy with our delivery timescales. I have sent a message via your account, to assist you further with this matter.
Please see this message, at your convenience.
I look forward to resolving this for you.
Kind regards,
Liam
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Great options with super cheap price Easy to find items
Easy to find items, great options which were all cheap with a simple to select and pay process with no time out
25 de enero de 2023
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Unhappy customer
Unfortunately it may only be your courier, but I have Not received my purchase goods.
I have been asked to send details and proof of my purchase to DIA Post, this is not understood as Probikekit should have send all info required, it's been well over the time I should have receive the goods Probikekit indicate.
I have never before had any problem with the Co. which is desapointing for a long standing customer.
5 de enero de 2023
Respuesta de ProBikeKit (Australia)
Hello Alex,
Thank you for your review.
I am very sorry to hear of the issues encountered with your recent order and I do appreciate your frustrations.
Taking a look at your account, I can see that this matter is now being resolved by our investihations team.
Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist.
Kind regards,
Liam
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Easy ordering now to see if delivery and product as good
Easy ordering. Now to see if delivery and product is as good?
25 de enero de 2023
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
The delivery cost is ridiculous and very poor
The delivery cost is ridiculous.
Every other company does free delivery for over $100.
Plus I was going to order 4 tubes but the delivery cost went from $17.50 to $35.00. Ha no thanks. Will order from somewhere else next time.
So I got told I would receive a refund for the delivery cost. Well that never happened and its now 15/2 23. Also the delivery company you use (Delivere) left a calling card as no one was home! Fair enough however we both work fulltime and I emailed stating you will need to deliver on this day between this time and please call mobile first as we live in a secured gated apartment. However the email came back jsut stating we will re attempt to deliver ranging from 24-72hours. OMG well there will be no one here once again. Its ridiculous. What a horrible service delivery that has just reinforced we will not go through PROBIKEKIT again. Very sorry but poor service
25 de enero de 2023
Respuesta de ProBikeKit (Australia)
Hello Michelle,
Thank you for taking the time to leave your review. We value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Kind Regards,
Claire
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Always good to deal with ProBikeKit
Always good to deal with ProBikeKit.
Good and slightly different range of products to most online stores.
Would prefer if free freight was available over a set minimum sale limit; that would make it 5 Stars!
22 de enero de 2023
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Buy locally instead
Received notification that item had shipped despite the fact it hasn't. Fifteen days later I'm still waiting for the item to ship and won't have the item for an event this weekend that I'd ordered well in advance for
6 de enero de 2023
Respuesta de ProBikeKit (Australia)
Hello Adrian,
Thank you for taking the time to leave your review.
I am sorry that you have faced this issue with your order, I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
The delivery options commence with the…
The delivery options commence with the FREE option at the top but the default is set to Express. The Express delivery still took 5 days which I believe is not very expressive.
19 de enero de 2023
Respuesta de ProBikeKit (Australia)
Hello Craig,
Thank you for taking the time to leave your review.
I am sorry that you have faced this issue with your order, I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
PBK shipping crazy
I love PBK but when I want to ship 3 small items to Australia and it came up with $100 AUD that is a joke.
21 de enero de 2023
Respuesta de ProBikeKit (Australia)
Hello Ben,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Liam
Good range & product descriptions
Good range & product descriptions. Plenty of images.
Would be helpful if image told you the colour option name before trying to figure it out using the drop down.
20 de enero de 2023
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
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