First time purchase. Very good experience. Shipped wheels from UK to Melbourne in given timeframe with Omni and made it … surprised me given X.Mas is so close. Contacted customer service once to check... Ver más
La empresa ha respondido
ProBikeKit (Australia)
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Consulta las opiniones de los clientes
Pedal weight was specified on website as 110g each. Actual weight is 117g each. The box states 120g. Either way, a high quality item that holds the shoe / cleat in place firmly, but still easy to unc... Ver más
La empresa ha respondido
What an extraordinarily difficult company to deal with! I ordered a disc brake wheelset, but received a rim brake set instead. I've spent the past few weeks going in circles - engaging with their... Ver más
La empresa ha respondido
Great product selection, descriptions, and images. To enhance the experience, please label each product image with its specific color name to eliminate guesswork when using the dropdown menu.
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
ProBikeKit - Official stockists of Shimano, Campagnolo, Fulcrum, Vittoria, and more, helping you perfect your ride for over 18 years
Información de contacto
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Northwich, Reino Unido
- +44 161 813 1710
- probikekit.com.au
Excellent price
21 de enero de 2023
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Great product
Delivery prompt and on time. Good price for my favourite Michelin tyres
19 de enero de 2023
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Tried to get help with correct sizing…
Tried to get help with correct sizing in bibshorts your own brand. Got three email responses with no answer re waist sizing. Check my email trail from your staff. Simply not acceptable responses. Took a punt on size being right but if wrong will not send back nor order again from pbk
18 de enero de 2023
Respuesta de ProBikeKit (Australia)
Hello Kevin,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Liam
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Really good experience..easy to…
Really good experience..easy to navigate site and quite reasonable prices!! The quality of the products available is right up there!!
15 de enero de 2023
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Good products at great special prices
14 de enero de 2023
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Poor follow-up and response for a…
Poor follow-up and response for a refund for a set of Cateye Rear lights which I was told by ProBikeKit are no longer available and three months after the September 2022 purchase in January 2023, there is still no sign of a refund.
28 de septiembre de 2022
Opinión espontánea
Respuesta de ProBikeKit (Australia)
Hello Dale,
Thank you for taking the time to leave your review.
I am so sorry to hear that your item has been cancelled. I have sent a message via your account, to assist you further with this matter.
Please see this message, at your convenience.
I look forward to resolving this for you.
Kind regards,
Liam
Most of my orders were in good quality
Most of my orders were in good quality, no factory defects.
Postage not that quick but received them complete and no issues.
14 de enero de 2023
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I prefer the red tyres but they aren't…
I prefer the red tyres but they aren't offered.
I have been using Michelin yellow tyres for last 18 years. But I can't get them now.
13 de enero de 2023
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Easy &simple order
13 de enero de 2023
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Easy to use web site
12 de enero de 2023
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Good selection & good prices
Easy to navigate site and good products with good prices
11 de enero de 2023
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
3rd attempt to purchase from this…
3rd attempt to purchase from this company.
Choosing product and placing order ok, like any other website, but stock availability, shipping, tracking, updates seems to be way behind their competition.
Ordered heaps of products from all over the world and all supplied in a timely manner, with tracking and clear communication. Rapha, Wild Earth, Pushys online, Snowy's.... All great and promptly delivered, ordered same day.
Still awaiting stock, or even communication as to whether any will be sent from ProBikeKit.
Update a few weeks later... Still sign of any products, advised one item no longer available and refunded..... Then an email from some uncontactable courier company apologising for further delays and to probably expect delivery end of January.
It would be laughable if I was not so angry at the fiasco that trying to simply buy a product from this company has become.
12 de enero de 2023
Respuesta de ProBikeKit (Australia)
Hello,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Sam
Great products and price again!
10 de enero de 2023
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Items listed not in stock.
The last two items I have ordered from Probikekit have had problems. Both time the items I have ordered have been listed as “in stock” only to be told later that at least one unit of the item is now not being sent because of stock delays or shortage.
There is no point sending me one tyre and telling me my order has been shipped to then send me an email several days later that the other tyre is not available and will be shipped when available. One tyre on a two wheeled bike is not a great use to me in the immediate future.
Obviously closer stock management or better automated stock update is needed.
9 de enero de 2023
Respuesta de ProBikeKit (Australia)
Hello Cheff,
Thank you for taking the time to leave your review.
I am so sorry to hear that you have been facing this stock issue. I have sent a message via your account, to assist you further with this matter.
Please see this message, at your convenience.
I look forward to resolving this for you.
Kind regards,
Liam
Super summer gloves
Did have to search to find my size but did find good set of summer gloves
9 de enero de 2023
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Can't recommend
Can't recommend. Order from September still processing with no explanation, despite numerous messages. Only generic replies
7 de septiembre de 2022
Opinión espontánea
Respuesta de ProBikeKit (Australia)
Hi Adrian,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the request sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Stephen
You gave the best price around,
7 de enero de 2023
Respuesta de ProBikeKit (Australia)
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
It's been 8 weeks and still no sign of…
It's been 8 weeks and still no sign of my item. After about 10 emails to admin just seems to be getting generic responses in return. I'm supposed to sit tight until freight forwarder emails me. Not getting any help here.
13 de noviembre de 2022
Opinión espontánea
Respuesta de ProBikeKit (Australia)
Hello Simon,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order. I can confirm I am currently investigating this for you and I will be in contact via your online account shortly to provide you with an update.
Regards,
Leah
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