Overall, I'm happy with the console covers. It's definitely an improvement from the original (not sure what Tesla were thinking of when they came up with that). One of my pieces arrived defect... Ver más
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Consulta las opiniones de los clientes
After 10 Months the product was getting worse. First Contact with AI Customer Support was ok. My case was Handed over to the warranty Team 4 weeks ago. No response .. no nothing
Centre console Matt black cover Tesla model 3 Gen 1, although could have been a nicer fit if made a millimetre wider but a what a well made product; looks fantastic. Great customer service.
The most important thing is that every once in a while, an awesome product might have a random defect. As soon as I let them know, the Proleep team jumped at the chance to help me out and sent out a n... Ver más
Información sobre la empresa
Escrito por la empresa
Proleep is a European brand that creates thoughtfully designed accessories that seamlessly fit into the Tesla experience. Our products are made to be simple to install, practical in use, and aligned with Tesla’s minimalist aesthetic.
Información de contacto
Rua da Bela Vista 110 3A, 2825-007, Caparica, Portugal
- support@proleep.com
- proleep.com
3,7
Medio
128 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
No ha contestado las opiniones negativas
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BAD Customer Service
After 10 Months the product was getting worse. First Contact with AI Customer Support was ok. My case was Handed over to the warranty Team 4 weeks ago. No response .. no nothing
3 de diciembre de 2025
Opinión espontánea
Quick delivery and the it’s fits and…
Quick delivery and the it’s fits and looks amazing
6 de septiembre de 2025
No reply from company after 2 orders arrived damaged
Ordered the blackout dash kit for 2021 Tesla Model 3. First one arrived damaged, replacement order also arrived damaged. Was advised another replacement was going to be sent out but no order created.
Now 4 months since original order and only have 2 damaged pieces to show for it.
Proleep support email is only sending an AI autoresponse to request for an update or refund.
No response if I use the report an issue options on the order and they don't accept messages on Instagram from everyone so cant contact them on that.
23 de octubre de 2025
Opinión espontánea
Blackout Kit Gen 3 for Tesla Model 3…
Blackout Kit Gen 3 for Tesla Model 3 looks and feels amazing! Everything was packaged up very nicely and safely. Installation was very easy too! Well worth the price if you want a classy and seamless look, brings the interior together as there's no more wood. Highly recommed to anyone.
1 de agosto de 2025
Great service
9 de julio de 2025
Qualoty product
Parts arrived in a timely manner. Well packaged, everything arrived in good condition. Easy to install and fit really well. My wife is happy with the change to her vehicle.
24 de mayo de 2025
Wooden Dashboard irreparably damaged
The dashboard was defective. They sent me a new one, but removing the old one damaged the wood beyond repair. I tried to ship it to Portugal for a refund, but shipping was 60% of the product price. I wrote to them, but they disappeared. I hope removing the pieces from the doors doesn't damage the wood. Never again.
2 de julio de 2025
Opinión espontánea
Respuesta de Proleep
Thank you for sharing your feedback.
Our Dashboard Cover is designed specifically for your vehicle model and should not cause any damage if installed and removed following our provided instructions. We’ve served thousands of customers with this product without reports of damage when the correct procedures are followed.
As for the return process, our policy is publicly available on our website and clearly states:
“Please keep in mind, that we don’t cover the return shipping costs. (…) Customers are responsible for shipping the item back to us. A full refund will be issued upon inspection of the returned item.”
We understand international shipping can be costly, which is why we always encourage customers to review the policy before initiating a return.
If you need help with anything else, please don’t hesitate to reach out to us via our Help Center.
Best regards,
The Proleep Team
Great product quality and matte color…
Great product quality and matte color looks great in my Model Y. Shipping was a bit slow, but it was free.
23 de mayo de 2025
Exchange
Prompt response and seamless exchange process for a defective product.
14 de junio de 2025
Opinión espontánea
The dash and door covers don’t match in…
The dash and door covers don’t match in color. Customer support just ignores you. First and last time buyer. NEVER AGAIN.
15 de mayo de 2025
Opinión espontánea
Great company to work with and amazing…
Great company to work with and amazing projects
8 de junio de 2025
Opinión espontánea
Beware this company
Beware this company. Tried to return product and they told me to mail back from united states to Portugal giving no help with international shipping procedures. I just kept the unused unopened product. Horrible experience
13 de abril de 2025
Respuesta de Proleep
We’re really sorry to hear about your experience. I’m not sure if you saw our email, but we now have a new returns facility in Los Angeles to make the return process much easier for our US customers.
Please reach out to us at support@proleep.com and we’ll be happy to assist you with your return. We appreciate your feedback and are constantly working to improve the experience for all our customers.
— The Proleep Team
Model Y dash blackout
I was a bit sceptical on the quality and fit, but I have to say the quality is truly excellent and the fitting is easy and absolutely perfect alignment, it really compliments the rest of the dash.
Delivery was approx 5 working days, I’m very pleased
13 de marzo de 2025
I have yet to receive my purchase
I have yet to receive my purchase. It’s taken extremely long. There is no tracking # and no clear view on why this is taken so long.
15 de marzo de 2025
Respuesta de Proleep
Hi Michael,
Thanks for your feedback.
After reviewing your order, we can confirm it was placed 25 calendar days ago, which equals 18 business days as of today (April 7). The shipping method you selected at checkout clearly states an estimated delivery window of 12–24 business days after processing, which means your order is still well within the promised timeframe.
We also sent you a tracking link, which shows an estimated delivery date of tomorrow, April 8th. If faster shipping was desired, an express option was available at checkout for only $3.99, with delivery within 10 days.
Please note that nothing has gone wrong with your order — it’s progressing exactly as expected based on the shipping method you chose.
We’d appreciate your help in keeping information accurate, as misleading claims can cause confusion for others.
We hope your order arrives soon and meets your expectations.
- Proleep Support Team
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