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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Overall, I'm happy with the console covers. It's definitely an improvement from the original (not sure what Tesla were thinking of when they came up with that). One of my pieces arrived defect... Ver más

Valorada con 1 estrellas sobre 5

After 10 Months the product was getting worse. First Contact with AI Customer Support was ok. My case was Handed over to the warranty Team 4 weeks ago. No response .. no nothing

Valorada con 5 estrellas sobre 5

Centre console Matt black cover Tesla model 3 Gen 1, although could have been a nicer fit if made a millimetre wider but a what a well made product; looks fantastic. Great customer service.

Valorada con 5 estrellas sobre 5

The most important thing is that every once in a while, an awesome product might have a random defect. As soon as I let them know, the Proleep team jumped at the chance to help me out and sent out a n... Ver más

Información sobre la empresa

  1. Tienda de accesorios para automóviles

Escrito por la empresa

Proleep is a European brand that creates thoughtfully designed accessories that seamlessly fit into the Tesla experience. Our products are made to be simple to install, practical in use, and aligned with Tesla’s minimalist aesthetic.


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

128 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

No ha contestado las opiniones negativas

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3,7

Todas las opiniones

(128)

7 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 3 estrellas sobre 5

Parcel arrived timely but tape was not…

Parcel arrived timely but tape was not sufficient to glue. After sending some pictures I received stronger tape which worked.
Unfortunately the parts doesn’t fit very well so if you want a perfect replacement I will not recommend it. I can live with it though..

14 de diciembre de 2024
Valorada con 5 estrellas sobre 5

Great products…

Centre console Matt black cover Tesla model 3 Gen 1, although could have been a nicer fit if made a millimetre wider but a what a well made product; looks fantastic.

Great customer service.

20 de noviembre de 2024
Valorada con 5 estrellas sobre 5

Great customer service

Great customer service. A product arrived with some damage (presumably from shipping) and the issue was resolved very quickly with good communication from Proleep.

20 de noviembre de 2024
Valorada con 5 estrellas sobre 5

Problem fixed!

I had a problem with my product and send photos and information about the problem. The customer service was super fast to reply and wanted to help me with my problem.
They even responded to me on a weekend! I didn't expect it. Now the problem is fixed and there wasn't any extra payments for me!

8 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Super responsive!

Often experienced same day or next day at the latest responses and felt an eagerness to help.

30 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service and product

The product was exactly like advertised and much higher quality than I expected from the price.

I even had a tiny problem of what looked like a production problem in regards to the tape on my product, after contacting support they immediately solved it for me by sending replacement tape.

28 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Teuer und nicht besser als bei Alibaba

Teuer und nicht besser als bei Alibaba. Wollte nach wiederholter Reklamation mein Geld zurück. Taten erst so als ob es kein Problem wäre, am Schluss bekam ich nur einen Gutschein für ihren Shop. Das grenzt an Betrug.

17 de octubre de 2024
Opinión espontánea
Logotipo de Proleep

Respuesta de Proleep

Dear Baptist Grill,

Thank you for sharing your feedback. We sincerely apologize for the inconvenience you’ve experienced regarding your order.

PayPal’s policies restrict sellers from issuing refunds through their platform for transactions older than 180 days. Since your order was placed on January 15th, 2024, this limitation prevents us from processing a refund via PayPal.

Other payment providers, such as Visa, Mastercard, or American Express, do not impose such restrictions, allowing for refunds beyond this timeframe. Unfortunately, PayPal’s policy leaves us with limited options. To address this, we offered a store gift card of equivalent value to ensure you receive compensation for your purchase.

If there’s anything more we can do to assist you or if you have further concerns, please contact us directly at support@proleep.com.

Thank you for your understanding.

Warm regards,
Proleep Team

Valorada con 1 estrellas sobre 5

Customer service provides no resolution

Raised concerns about product and attempted to contact customer service. When I ask for a refund, I keep getting passed on to the next associate that begins the process all over again. As of now, there has been no resolution. Frustrating.

23 de octubre de 2024
Valorada con 1 estrellas sobre 5

Stickers come loose

The stickers are not strong, after two days they came loose and I had to remove the panel moldings, I wasted my money

24 de octubre de 2024
Logotipo de Proleep

Respuesta de Proleep

Hi Diego,

We’ve already reached out to you by email to resolve this issue. Please check your inbox at your earliest convenience so we can assist you further.

Best regards,
Proleep Support Team

Valorada con 2 estrellas sobre 5

Producted was damaged

Producted was damaged. Desappointed.

20 de octubre de 2024
Logotipo de Proleep

Respuesta de Proleep

Hi Jonathan,

We’re truly sorry to hear that your product arrived damaged.

Please reach out to our support team directly through this link, where we can assist you further and arrange a solution ASAP:

https://proleep-2kqdgrt5gdx.gorgias.help/en-US/flows/01HYZ2J1MQ3845XRQ5NEWR47XN

Thank you for bringing this to our attention, and we look forward to resolving it to your satisfaction.

Best regards,
The Proleep Team

Valorada con 5 estrellas sobre 5

Excellent Customer Service

Received the blackout kit but the door panel pieces would not stay on. I sent in a support request and quickly received a response verifying my address and replacement tape is on the way. Excellent customer service.
Thank you.

4 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great experience

Cessa was great in helping me get my issue resolved. She had a replacement sent out to me within 24 hours. Couldn't be happier with the service I received, and it's great to see the company stand behind their product!

14 de octubre de 2024
Opinión espontánea

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