Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Overall, I'm happy with the console covers. It's definitely an improvement from the original (not sure what Tesla were thinking of when they came up with that). One of my pieces arrived defect... Ver más

Valorada con 1 estrellas sobre 5

After 10 Months the product was getting worse. First Contact with AI Customer Support was ok. My case was Handed over to the warranty Team 4 weeks ago. No response .. no nothing

Valorada con 5 estrellas sobre 5

Centre console Matt black cover Tesla model 3 Gen 1, although could have been a nicer fit if made a millimetre wider but a what a well made product; looks fantastic. Great customer service.

Valorada con 5 estrellas sobre 5

The most important thing is that every once in a while, an awesome product might have a random defect. As soon as I let them know, the Proleep team jumped at the chance to help me out and sent out a n... Ver más

Información sobre la empresa

  1. Tienda de accesorios para automóviles

Escrito por la empresa

Proleep is a European brand that creates thoughtfully designed accessories that seamlessly fit into the Tesla experience. Our products are made to be simple to install, practical in use, and aligned with Tesla’s minimalist aesthetic.


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

128 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

No ha contestado las opiniones negativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

3,7

Todas las opiniones

(128)

7 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Leider kam bei und das Produkt…

Leider kam bei und das Produkt beschädigt an. Das lag allerdings an dem Lieferanten, das paket war beschädigt.

Der Service ist Top, mir wurde sehr schnell geantwortet und mein Fall wurde gelöst.

Sehr zu empfehlen

Danke
Allerbeste Grüße

13 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

The door Panel Covers and Dashboard…

The door Panel Covers and Dashboard Covers for 2024 Telsa Y do not fit as described on the website, pictures, and videos. After waiting over a month, the vendor sent a replacement set, and the same thing happened; it did not fit, and I tried to return it, but it was impossible. I would not recommend it.

8 de agosto de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I sent a email regarding a product I…

I sent a email regarding a product I purchased and didn't get a response. The fitment isn't good and I would like a refund.

24 de julio de 2024
Logotipo de Proleep

Respuesta de Proleep

Hi Steven, we sincerely apologize for the inconvenience.

We have checked our email records but did not receive any emails from your email address. Could you please reach out to us at support@proleep.com and mention your order number? It would be helpful if you could contact us from the email address you used to place the order so we can assist you immediately.

Thank you for your understanding, and we look forward to resolving this for you promptly.

Valorada con 4 estrellas sobre 5

Blackout Kit for 3 & Y

The order process is great. the quality of the ordered product is high and this affects the final effect, which is very OK. a small delay in delivery and monitoring, but the order finally arrived, very well secured.

26 de junio de 2024
Valorada con 1 estrellas sobre 5

Didn't fit

Didn't fit, don't recommend

9 de mayo de 2024
Opinión espontánea
Logotipo de Proleep

Respuesta de Proleep

Hi Rayes, we’re sorry to hear that the item didn’t fit as expected.

Could you please fill out this form: https://proleep-2kqdgrt5gdx.gorgias.help/en-US/flows/01HYZ2J1MQ3845XRQ5NEWR47XN?

Our team will review the details and solve this issue for you promptly.

Thank you!

Valorada con 5 estrellas sobre 5

Pleased Customer

Maurine and Proleep have been great to deal with. Shipping, communication, and customer service was top notch. I'm very pleased with quality of product as well.

15 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ordered on a bit of a limb

Ordered on a bit of a limb, as I don’t trust abroad shipping, but after some delays mostly due to Royal Mail, the product arrived as expected. The quality is there so happy with it!
Due to delays, I’ve reached to customer support and they were very prompt and helpful with information so a plus for that too!
I will use again for sure!

22 de junio de 2024
Valorada con 1 estrellas sobre 5

It simply doesn't fit

It simply doesn't fit, there is a gap of 2mm on the door-pieces, it is badly visible. And 1mm on the dashboard front seat passenger side, also visible

13 de junio de 2024
Logotipo de Proleep

Respuesta de Proleep

We apologize for the inconvenience caused by the fitting issues. To resolve this as quickly as possible, please visit proleep.com/report and follow the simple steps provided. Our team will get back to you promptly to assist you further.

Valorada con 2 estrellas sobre 5

Placed an order on 26 June

Placed an order on 26 June - money was withdrawn on 28 June - and the order hasn't even been shipped - very frivolous...

Order 24302

26 de junio de 2024
Opinión espontánea
Logotipo de Proleep

Respuesta de Proleep

Hello Ole,

I’m truly sorry to hear about the frustration you’re experiencing with your recent order.

I wanted to assure you that your order (24302) was shipped on June 28, just two days after it was placed. This falls within our typical processing time of 1-4 business days. The package is currently with your local carrier.

To get the most accurate update on the location and expected delivery time of your package, we recommend contacting DHL directly. However, if there’s anything more we can do to assist you, please don’t hesitate to reach out to our customer support team.

Thank you for your patience and understanding.

La experiencia Trustpilot

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