Overall, I'm happy with the console covers. It's definitely an improvement from the original (not sure what Tesla were thinking of when they came up with that). One of my pieces arrived defect... Ver más
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Consulta las opiniones de los clientes
After 10 Months the product was getting worse. First Contact with AI Customer Support was ok. My case was Handed over to the warranty Team 4 weeks ago. No response .. no nothing
Centre console Matt black cover Tesla model 3 Gen 1, although could have been a nicer fit if made a millimetre wider but a what a well made product; looks fantastic. Great customer service.
The most important thing is that every once in a while, an awesome product might have a random defect. As soon as I let them know, the Proleep team jumped at the chance to help me out and sent out a n... Ver más
Información sobre la empresa
Escrito por la empresa
Proleep is a European brand that creates thoughtfully designed accessories that seamlessly fit into the Tesla experience. Our products are made to be simple to install, practical in use, and aligned with Tesla’s minimalist aesthetic.
Información de contacto
Rua da Bela Vista 110 3A, 2825-007, Caparica, Portugal
- support@proleep.com
- proleep.com
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
No ha contestado las opiniones negativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Positive Experience
Cessa and Maurine were both very respectful, communicative and helpful in my dashboard panel replacement process. I appreciate their assistance!
Very responsive to my concerns and…
Very responsive to my concerns and worked on a solution to my issue. Thank you.
Leider kam bei und das Produkt…
Leider kam bei und das Produkt beschädigt an. Das lag allerdings an dem Lieferanten, das paket war beschädigt.
Der Service ist Top, mir wurde sehr schnell geantwortet und mein Fall wurde gelöst.
Sehr zu empfehlen
Danke
Allerbeste Grüße
The door Panel Covers and Dashboard…
The door Panel Covers and Dashboard Covers for 2024 Telsa Y do not fit as described on the website, pictures, and videos. After waiting over a month, the vendor sent a replacement set, and the same thing happened; it did not fit, and I tried to return it, but it was impossible. I would not recommend it.
Quality product and shipping
Quality product and shipping, while slow, was fine. Product was packed well and arrived on time.
Had an issue with the dash cover…
Had an issue with the dash cover popping off and after I contacted Proleep their team sent me a replacement out. They were definitely good to deal with and they make a great product.
Damaged item sent. Partial refund given.
Damaged item sent. I wanted to return for full refund. They only gave me partial refund. Support next to nonexistent.
I sent a email regarding a product I…
I sent a email regarding a product I purchased and didn't get a response. The fitment isn't good and I would like a refund.

Respuesta de Proleep
Blackout Kit for 3 & Y
The order process is great. the quality of the ordered product is high and this affects the final effect, which is very OK. a small delay in delivery and monitoring, but the order finally arrived, very well secured.
Excellent communication and customer…
Excellent communication and customer service from Maurine. Great quality products aswell.
I had an issue with their Dashboard…
I had an issue with their Dashboard Cover and they were great at helping me, even sending me a new one. Maurine at Proleep was very professional and a pleasure to deal with, one of the best customer support experiences I've ever had
I got what I thought I was gonna get!
Pleased Customer
Maurine and Proleep have been great to deal with. Shipping, communication, and customer service was top notch. I'm very pleased with quality of product as well.
Ordered on a bit of a limb
Ordered on a bit of a limb, as I don’t trust abroad shipping, but after some delays mostly due to Royal Mail, the product arrived as expected. The quality is there so happy with it!
Due to delays, I’ve reached to customer support and they were very prompt and helpful with information so a plus for that too!
I will use again for sure!
It simply doesn't fit
It simply doesn't fit, there is a gap of 2mm on the door-pieces, it is badly visible. And 1mm on the dashboard front seat passenger side, also visible

Respuesta de Proleep
Good service , good aftersales aswell
Verry Good comunication in aftersales , I had a product issue and was able to get the part returned and received my puchase vallue back
thanks to the good follow up and communication with the vender
Helpful customer service
Helpful customer service. They stand behind their products as well.
Placed an order on 26 June
Placed an order on 26 June - money was withdrawn on 28 June - and the order hasn't even been shipped - very frivolous...
Order 24302

Respuesta de Proleep
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