PromptTech Opiniones 

1.I am writing to express my concerns regarding the ongoing performance issues we are experiencing with the software. Unfortunately, we have encountered numerous errors that are significantly impacting our operations. Despite our repeated complaints, it seems that these issues are not being adequately addressed.

2.One of the main frustrations is that every time we reach out for support, we are contacted by different representatives. This results in us having to explain the same problems repeatedly, which is not only inefficient but also adds to our frustration.

3.Additionally, I have noticed that when we submit complaints through the application, they are often closed without any resolution or follow-up. This lack of accountability and communication is unacceptable and needs immediate attention.

I am reaching out to express my frustration regarding the ongoing issues with your software. Despite my repeated complaints about the software being stuck, there has been no initiative taken to resolve these problems. I have been successfully running eight branches with your software, but recently, I have encountered significant issues that are impacting our operations.

I have also been in contact with customer service, but the level of support I am receiving is not comparable to what I experienced previously. It feels as though the current team is not as responsive or proactive in addressing these concerns.

I urge you to take immediate action to rectify these issues and restore the level of service we once had. Your prompt attention to this matter would be greatly appreciated.

BIG NO for this company. They are extremely unprofessional. After receiving full payment, they delay responding to any of communications. The delays in their work were unacceptable—far beyond what was initially promised. I experienced a 200% delay in the completion of the project. I would not recommend their services to anyone.

We requested hardware and software from PromptTech for our new retail store in Sharjah. We paid a 50% deposit in advance, and the hardware and software were delivered. However, when the delivery arrived, the brand-new receipt printer was not working and did not function when it was installed.
Since we are relatively new to using this system, the service person's brief tour of the dashboard and other options on the day of installation only constituted an installation session.
Additionally, when we requested onsite training, we were told we needed to finish the Excel format for the opening (existing) stock. Robin from the service team mobile number +97154 996 8995 showed up for onsite training to upload the opening stock, but the purchase bills and other necessary training regarding the use of the software are still pending.
We also requested another training session for June 07, 2024, at 3 p.m. at our location. Still, the support team +9714 295 1668 and +91 7736211195 advised us to get in touch with Felix the salesperson, who suggested that we attend an online training instead.
Felix, the sales representative mobile number +97156 999 6470 who initially assured us that PromptTech would provide complete assistance, always refers us to the service team. The service staff tells us that we need to get in touch with Felix to schedule an onsite training session, which is absurd and unacceptable.

The team promptly collected the advance money, however, now that we have paid the advance they are not cooperating to deliver the onsite training session. This is absurd, and we had a bad experience with the prompt tech team. The person by the name of Athira cellphone +971 56 534 4660 is extremely swift in collecting the advance payment.
Athira, mobile number +971 56 534 4660, promptly collected advance payments but there is NIL support from her side. We asked Felix, our salesperson, to arrange onsite training, but he directed us to the service team. Unfortunately, the service team insists on online training, which doesn’t suit our needs for this relatively new system. The lack of cooperation between sales and service is a frustrating experience, and the service quality is disappointing.

Regards,
Angels Toys Trading, Sharjah

I have been using laundry POS for the past few months and extremely happy with the ease of use and the customer service is always quick and reliable.

I have been using Promptech Laundry application for last one year. It is very user friendly and support from their team is very impressive

Very good experience with the Vansales app. Really easy to use, and it makes faster route sales.

I have been using PromptTech's Restaurant POS for some years now. The software has really made my life easy. The customer service team has been very supportive throughout these years. They are always ready to help and are available whenever I have required assistance. Thank you, customer support team!

Extremely happy and proud to be a part of this proactive organization.

I am doing Digital marketing with PromptTech, good & professional service

Great & Quality POS System for Restaurant. I am using it for my Restaurant chain in Dubai & Abu Dhabi. I a getting good support from PromPttech Team