ptsb.ie Opiniones 54

Worst bank in ireland.. SIMPLE

Firstly, credit to Callie in the Helpdesk team, and Eimear in the Naas branch. Indeed, all the members of the Naas branch that I encountered in my recent visit. They were all cheerful, professional and welcoming. Without these great employees this would be a one star review at best. Firstly, like all Irish banks, PTSB pay rubbish savings rates. Like the electricity providers it is my opinion that they hide behind weak excuses to do this, purely to maximise profits. I had two accounts that I was trying to transfer the balances from to my BOI current account. Tried to do it myself online. Computer said no. It said to call support desk. I did. Callie eventually told me I would need to “write a letter” to get access the funds in my “Demand Online Account”! DEMAND ONLINE = “Write a letter”. No, not even an email, but a real letter, envelope, stamp etc. I agree it was a legacy account, but if they allowed me to set it up online, then surely, I should be able to manage it online. I argued and persisted and eventually some manager called Josh (who did not even speak to me) told Callie that I should be able to do it in branch. I left work early drove to PTSB, Naas. There Eimear listened. It was not easy. It took nearly one hour of form filling, downloading apps, recreating account profiles, signing, initialising, more signing, more initialising but EVENTUALLY, after almost one hour and after 5pm closing time Eimear and her team delivered! My genuine appreciation to Callie and especially Eimear, but the overall experience was not great. The reason I could not transfer between my accounts was not clear. The website and app gave a very generic IT error. At one point it seemed, from some error Eimear saw, it was in part because I did not have Photo ID uploaded. If the website, or app, had clearly pointed that out to me, that would have been good. I realise app development is not easy or straightforward. Maybe my situation was an outlier, I do not know. I hope PTSB are strengthening their digital platform. However my need was sorted, and I did not have to “write a letter”, so it does pay to persist and be that little bit awkward.

THINK TWICE! Tried to set-up an account. App kicked me out, called the helpline, referred to branch, booked appointment. Took time off work, went to the branch, they had no record. So I was treated like a senior citizen who can't use their phone. Beyond that the staff were not empowered to do anything, so I was asked to make another appointment. Several calls later, I had an appointment, which they then got wrong, so several calls later again, I had another appointment, which I cancelled today, asking myself why go through the bother..... I have decided PTSB can do banking without me, not that they'll care. In fairness their contact center tried hard, but the Grafton branch staff were unhelpful and badly trained, and the contact center can't book appointments without ringing the Branch????? The joining-up part of the app is pants, and they make constant excuses for being so busy. Good for you PTSB that business is brisk, but if you work it like this, you'll see people leave just as fast. What a dreadful experience!!!

Open 24 isn't open 24.
If you ever get a new phone or get locked out of your account for any reason whatsoever, none of the contact numbers listed on their website which claim to be "automated" and "available 24/7" work outside business hours. It's incredibly frustrating, and I would not recommend PTSB for this.
Also, if you take out a mortgage with PTSB and open up an explorer account. You will have two accounts on your app, an "explorer" and a "mortgage" account, can you guess which account money will be taken from for the mortgage? That's right, the "explorer" account and not the one that says "mortgage".

Have an account with the bank for several years and cannot fault my experience using online banking.
Recently I required a bank draft and in spite of having 5 branches, all within commuting distance, I was required to go to City Centre ten days before Christmas.The queue was "out the door" and there are two cash points. I left as I was not prepared to join such a long queue. I am 75 and will have to seriously consider switching to a bank in my commuter towns where I can access counter services.
From a customers perspective PTSB should commence meditation or yoga in these "inactive branches" The ambience is conducive to it.

Gorey Branch. Ignorant staff. I dropped in there to lodge money for a friend only to be told that unless I had their ATM card I would have to travel to Bray or Enniscorthy!! The main reason for my review is about the female staff member. Her attitude was one of someone that couldn't care to be there and ignorantly when I turned my face to see was there a Cash counter, she rudly says 'Hello? Hello? implying that she didn't have my full attention. Thank god I am not a customer myself as I will never have to darken the doorway again..

What has happened the Directors of Ptsb.ie should all be sacked. I joined Permanent tsb nearly 40 years ago and had the most exceptional service up until the past two years. In 2010 my I took my mother into the Swords Branch as she was a Customer of Ulster Bank; due to the changes she needed to open a new account, She was quite ill at the time but I cannot speak highly enough of the Manager and his Team, they made every effort to look after her. Thankfully, that was then and not now. I have never in my career; seen a business that is now intent on destroying a successful Bank that was built on its Customer service and excellent products.
I agree with ALL the adverse reviews I have read this evening. Mr Crowley and the Board of Directors should admit they are responsible for this decline of one of the most professional organisations. I am about to close my account, I spend far too much time in my busy life, trying to look after my finances. Start listening to the Customers that you have left or ptsb will not exist in the near future. I must point out I spoke to Mary Ann (in HQ) yesterday, voiced my dissatisfaction and asked her to make sure that it was passed to the Directors.

Really awful App, constantly down- "technical problems". Big problem if trying to buy something or transferring money to another account. They "encourage" two part authentication, most likely to protect their interests, however with the App regularly down this is not possible. Useless.

I have debited my PTSB Visa account earlier today from an existing PTSB account, but the fund transfere has taken an inordinately ridiculous time to transfer, as ever. Is it just me?

Horrendous bank for business banking. Extremely unprofessional and incapable of updating records. Shocking service if that's what you would call it.

Having sufficient funds in my PTSB account, I attempted to tax my car online on six different occasions in the past ten days. Failed on "PTSB authentication" each time. Spoke with PTSB helpline on three occasions to no avail. Tonight, I tried to transfer funds to a more reliable service and again, failed on authentication. Those responsible
for providing such a pathetic service were they to be operating in the real world would be sacked having presided over a decade of such abysmal failures.

Ptsb, O'Connell Street, Limerick is extremely fortunate to enjoy the employ of two wonderful ladies. Caoilainn helped me greatly on Monday of this week, followed by Claire today. Clear, concise information delivered in a pleasant manner showing patience and kindness which is greatly appreciated by this long time customer.

The trouble I had setting up an account with this bank. Customer service is non existent because they do not help whatsoever.