Pure Luxuries London Opiniones 

284
•
TrustScore: 4 sobre 5

4,1

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Ordered Leather Bag yesterday and together with two free items they were delivered within 24 hours. A remarkable service and beautiful handbag and free cross body leather clutch Bag and free bag stra... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Washbag ordered on afternoon of 23 January, delivered on morning of 25 January, FOC. Product quality is superb, beautiful soft brown leather. Design has been well thought out & is both practic... Ver más

Valorada con 5 estrellas sobre 5

All the bags i am currently using are from Pure Luxuries London . They are fabulous quality leather. I had a small issue with my latest purchase, a backpack, but customer service was second to none a... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I HAVE NEVER EXPERIENCED SUCH APPAULING TREATMENT FROM ONLINE ORDERING BEFORE!! FULL OF PROMISES OF NEXT DAY DELIVERY. I MADE ORDER FOR 2 BAGS ON FRIDAY THE 4TH....TODAY MONDAY THE 7TH STILL NO DELIV... Ver más

Información sobre la empresa

  1. Tienda de productos de cuero
  2. también en la categoría
  3. Tienda de accesorios de moda
  4. Tienda de bolsos y equipaje
  5. Tienda de regalos

Escrito por la empresa

Established in 2011, Pure Luxuries has bloomed into a leading online retailer of luxury leather goods and fine jewellery. With a host of fabulous brands, our in-house designers create original ranges of high quality, stylish products at affordable prices.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

284 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,1

Todas las opiniones

(284)

14 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Gorgeous leather bag.

The bag I bought is exactly as shown on the web page. The quality and general look of the bag is even better than I’d hoped. Love it and would recommend with no hesitation.

29 de abril de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

A big Thank You

My order was delivered about 10 minutes ago.

I am amazed and delighted with the swift delivery. I am also very impressed by the quality of the bag.

I was recently conned by an internet ad, I ordered a bag on 14 March, I was charged £99.95, an excess charge of £85, for a bag advertised at £14.95, which has yet to arrive, land no sign of the refund either.So I was a little wary of internet shopping again, but purchasing from you was backed by PayPal, so I knew pricing wouldn't be an issue.

I am so delightfully surprised by the quality and service, you have restored my faith in humankind.

Kind regards,
Catherine Maguire.

17 de abril de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quick delivery & returns process

Quick delivery, and quick a returns process. Unfortunately the item I ordered was smaller than I had wanted, and within a few days of returning I had my refund. Throughout order and returns process I was kept up to date with the status of my order. I would order from pure luxuries again.

9 de abril de 2019
Opinión espontánea
Valorada con 4 estrellas sobre 5

Super fast delivery and excellent…

Super fast delivery and excellent quality of bag. I might return it back because it's not the right colour for me, but definitely no problem with the bag or company. Only slight dirt on the bag but wipes easily. Experience of purchase is very smooth.

9 de abril de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

'Mere' Dark Brown Handcrafted Hanging…

Washbag ordered on afternoon of 23 January, delivered on morning of 25 January, FOC.

Product quality is superb, beautiful soft brown leather. Design has been well thought out & is both practical & attractive; item was well packaged

Five Star Service from Pure Luxuries. Cannot recommend highly enough & will certainly be purchasing again from them. Thanks all round for an excellent service.

24 de enero de 2019
Opinión espontánea
Valorada con 1 estrellas sobre 5

Very disappointed in the quality of the…

Very disappointed in the quality of the handbag. My husband bought it for me as a Christmas present exactly a year ago, and the material has ripped on the inside of the bag. Definitely not a product I would recommend.

9 de enero de 2019
Opinión espontánea
Logotipo de Pure Luxuries London

Respuesta de Pure Luxuries London

Hello, Thank you for your review. We are very sorry to hear that your product has ripped. All of our products come with a 6 month warranty, however we will always investigate any issues which arise. If you could kindly contact us at info@pureluxuries.com with details of your order, we can look into this for you :)
Warm regards, Pure Luxuries Customer Care

Valorada con 5 estrellas sobre 5

Don’t hesitant to buy from this site

Excellent service from start to finish.
Quality of items are top notch. I was sceptical at first but now I’d recommend this site to anyone who wants good quality items at very reasonable prices.

9 de noviembre de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent

I have placed 3 orders with Pure Luxuries, and have never been disappointed with either the quality or price of the items. The speed of their deliveries is one of the best. If I'm looking for a particular item in their range will always look at their site first.
May all of the above continue!

Thanks guys.... JO

3 de septiembre de 2018
Opinión espontánea
Valorada con 4 estrellas sobre 5

I have bought a lot of items from pure…

I have bought a lot of items from pure luxuries and have always found the quality of the items to be excellent . They often have brilliant discount codes and lots of sale items so you can get beautiful items at really good prices. I have never been unhappy with any bag, purse or wallet that I have purchased!!!
Customer service is also very good , very helpful and quick to respond.
I would have given 5 stars only that my last order was cancelled due to a stock error....but when I went back onto the site, the item had been re-branded,( from a designer original to a pure luxuries item) given a little pure luxuries charm and increased in price by £90 !!!! I am disappointed with this as I was purchasing as a gift and now have no gift!! Never mind you can't win them all !!!
I would still recommend pure luxuries , this is my first negative experience out of about a dozen orders.

31 de agosto de 2018
Opinión espontánea
Logotipo de Pure Luxuries London

Respuesta de Pure Luxuries London

Hello Sarah - thank you for your review and comments. Unfortunately stock errors do sometimes occur - we are working hard to prevent this from happening in the future. Please accept our sincere apologies for the disappointment caused. Regarding the item itself - we would not rebrand or reprice a product as described - it is likely that the Designer Original item (a one off product) was based on the same design of one of our product lines, hence the similar appearance and difference in price :)

Kind regards

Pure Luxuries Team

Valorada con 5 estrellas sobre 5

I would rate this company a lot higher…

I would rate this company a lot higher than 5 stars the quality is fantastic they have been made with a lot of love and attention I have never seen so many lovely colours I have bought 2 purses and 2 handbags and they have all matched the very high quality from this company I would like to say thankyou very much I am one happy shopper

24 de agosto de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent value for money

Have purchased a handbag, purse and wallet from this excellent company. They are all of fantastic quality and would recommend them to anyone.

Which other online company offers free delivery and returns

6 de agosto de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant online shop

I struggled to buy this bag on the high street (availability) I bought the very same bag cheaper and delivered 1st class within 24hrs!! Brilliant online shop that I will definitely use again to buy gifts buy with confidence. Thanks again
Regards Jeff in Warrington

11 de mayo de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent vendor

Charles from pureluxuries responded to all my emails within minutes, he allayed all my concerns with rapidity. It's really hard to find this impeccable level of attention to detail these days.

Thank you Charles

8 de febrero de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service and products

Excellent service, received bag less than 24 hrs after ordering! It arrived well packaged and I am delighted with it ( tan portobello W11 cross body handbag). Thank you very much indeed.

12 de enero de 2018
Opinión espontánea
Valorada con 1 estrellas sobre 5

Used to be better. USED to be

I've purchased a few things from here and the quality used to be excellent. my last purchase was terrible; it felt tacky and smelled ( yes smelled) aweful. I wil not be coming back.

12 de enero de 2018
Opinión espontánea
Logotipo de Pure Luxuries London

Respuesta de Pure Luxuries London

Hello SD, Thank you for leaving a review with us. I am very sorry that you were not satisfied with your purchase. Our products are designed for their quality - in rare circumstances products may be faulty or require replacing due to manufacturing faults. All of our products come with a 6 month warranty to cover such issues - and we would like to replace your purchase if there is a problem. Could I kindly ask you to email our Customer Service Team at info@pureluxuries.com so that we can resolve the problem as swiftly as possible?

Warm regards
Pure Luxuries Customer Care

Valorada con 5 estrellas sobre 5

superb

I now have a purse and bag from here perfect. I spent a long time searching for zip around purse with the right inside for me, the Hanson is perfect. Both are excellent quality,true to website, great price and service. Just helped a friend make a purchase too. I am a leather person not man made, well worth the purcase

19 de noviembre de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

The best customer service

The best customer service. I received help and support returning the purse I didn't like. Excellent communication & products quality! I definitely reccommend using Pure Luxuries!:) Sarune

18 de noviembre de 2017
Opinión espontánea

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