Q Park Opiniones 

They got a 1 because 0 isn’t an option.

If you drive into a car park and realise it’s Q Park, turn around and drive out. Yet another predatory organisation set up to mislead people into parking fines.

Terrible experience in Colchester, as you drive into the machine says “free passage” and the barriers are up. When you return to your car the old machines where you used to pay on returning to your car now have signs on them saying you have to download an app in order to pay and you have to do it at the time of parking.

The entrance was full of people who came back to their cars assuming they would have to put their reg in to then pay based on the ANPR camera, however, IF you can get the awful app to work through its various crashes and freezes, you find that you can’t back date the time, so it’s now impossible to pay for the parking you have already had. Numerous older people in the lobby struggling to get the app downloaded, including some without smart phones.

This company know EXACTLY what they are doing, which is aiming to give people tickets. They aren’t interested in taking the already high amounts of cash for parking, they have set it up to increase the amount of PCN’s they can give. You follow the old system and their app won’t help you.

Of course, you can’t ring or contact them as there are no humans to talk to as they’re all at home counting the cash they’ve scammed out of elderly Parkers. The sort of scam business that should be illegal, avoid these frauds at all costs costs.

Værste brugerservice jeg nogensinde har været udsat for.

If i could give my experience with Q-Park a zero I would. Arrived in Colchester to be met with an open barrier and a message on the screen saying Free Passage and a winky face. They have recently taken over from NCP. I wasnt convinced by this and spotted a sign which wasnt obvious when we pulled in. There were a few people struggling to dosnload this app myself included. The app kept dropping put and ny bank would not authorise a £0.00 payment for Q-Parks to hold. We spent 45 minutes and still cpuld not resolve the issues we were having and it ruined the day. I could not sort out the issues until i got hone. Their customer service is non existant and you talk to chat bots. In the end i was told to pay for the parking we had used 2 hours after we left the car park which i did. Lets hope I dobt gst a PCN because i will fight that especially as all over their website they know thetes issues and they tell you to do this. I will not be parking in this car park again. If there are issies with the app they need to have humans at the end pf the phone who can take payments. This to me seems like they are trying to catch peopleout and its unethical they have made it difficult to pay for parking and people wont do it and businesses will suffer!!

One star is the minimum you can select - I'd give them zero if I could.

After parking in Cardiff Westgate St I saw the signs to say that Q Park had taken it over.

I downloaded the app but obviously hadn't been able to pre-book and the car park didn't appear as a selectable option on the map.

Only when I got home and restarted the app did it appear, so now (after speaking with Customer service) I have to bodge an hour long stay so I can pay for the time I was there earlier and hope to avoid a £100 fine.

Not only that, but this car park also includes an unexplained, additional, 40p surcharge. I'm not sure what that's for - it's clearly not for cleaning up all the urine.

One positive, I suppose, is that from now on I'll find an NCP car park that's a bit further from my office, so I'll get my steps in.

Hvorfor i alverden tillader vi disse korrupte virksomheder i Danmark!

Min mor havde sat P-skiven modsat, da det er spejlvendt og det vidste hun ikke, så fik vi en bøde.

Jeg har sendt beviser for at vi har været et andet sted i det tidsrum, og p-skiven åbentlyst er sat modsat, altså kl 9 istedetfor 3...

Men nej, Qpark VIL bare have alle penge! P-skiven er sat forkert og det skal jeg i den grad bøde for. 940kr! De er ligeglade med alt anden end PENGE!!!! PENGE! PENGE!!! Og de må tilsyneladende alt så længe det er skiltet.

Havde det været en anden virksomhed, som fx DSB, og jeg havde mistet min billet, så kan jeg komme hjem og sende kvitteringen af billetten og få bøden anulleret. Men Q-park..... ak.. Giver mig dårlig smag i munden...

Q Park - Her er det IKKE menneskeligt at fejle!
eller
Q Park - Dine fejl er vores levebrød

JEG HAR HOLDT PÅ JERES PLADSER ALT FOR MANGE GANGE!!! HVER GANG FINDER I ET ELLER ANDET!!! SOM AT BUMMEN IKKE REGISTREREDE MIN NUMMERPLADE OG SKULLE BETALE FOR FLERE DAGE!!!

Når man parkere i Odenses store parkeringskælderen er der ikke traditionelle afgrænsede båse, men en firkant som man har svært ved at se hvor man helt præcis må holde. Så selv om man betaler for at holde i kælderen får man en bøde fordi der angiveligt er en lille del af ens bil det stikker ud over en udefinerbar grænse. Helt forkasteligt. Vil derfor anbefale alle Ikke at parkere i Odense kælderen - kommer aldrig til dette igen. Tager fra nu af ikke i bil til Odense men vælger andre steder - så må Odense byråd gøre noget mod disse tåbelige parkeringsbøder for ellers kommer der da ikke nogen og handler i Odense. Nettet og andre byer hvor parkeringen er mere sikkert og billige - når det koster 1000 kr. at parkere selv om man har betalt og på ingen måde er til gene for nogen.
SÅ BOYKOT ODENSE KÆLDEREN UNDER BL.A ODEON M.V.

Absolutely ridiculous how many steps you have to take to just park a car

Very disappointing experience with Q-Park and absolutely unacceptable customer service.

I use a Q-Park top-up card with a daily rate and there was sufficient money on the card. I scanned it when entering the car park. When leaving, there was an issue with the barrier and it lifted, allowing us to exit, but my card was not scanned to register that I had left.

I actually went back specifically to customer service because I was worried the system would continue showing my car as still inside and I would be charged incorrectly. I provided my top-up card number and explained exactly what had happened.

Unfortunately, the staff member was unable to resolve the issue and instead instructed me to make a payment at the machine. I paid €16, believing at the time that this was part of correcting or topping up my card. Instead of paying my normal daily rate of approximately €8–€9, I ended up paying €16, while the original issue with my top-up card may not even have been corrected.

The most frustrating part is what happened afterwards.

I have repeatedly tried to contact Q-Park to get this resolved. There has been no reply to my email and no response through Messenger. I have also tried to submit an official complaint through their complaint system, but it continually gives an error and will not allow the complaint to be submitted.

So how exactly is a customer supposed to resolve a problem when Q-Park doesn’t respond to messages or emails and its own complaint system doesn’t even allow you to submit a complaint?

At this point, it feels like the only option left is to pursue the matter formally, including through the Small Claims procedure if necessary. It is ridiculous that a relatively simple parking charge dispute should have to reach that stage simply because there appears to be no effective way of getting a response.

Mistakes and barrier problems can happen. What is unacceptable is taking a customer’s money, failing to resolve the problem when they ask for help, and then making it practically impossible for them to get a response afterwards.

I am still waiting for Q-Park to correct this and refund the incorrect charge.

Jammer uitgeperst door boete van qpark Copenhagen...door niet binnen de lijntjes te parkeren ...hev een grote bestelwagen. En 2 kinderen die aandacht aan het vragen waren voor

Horrendous, once your in and parked your committed to downloading the app and trying to set it up while conscious you’re probably going to get a fine just trying to log in. There was lots of people trying to get logged on all trying to help each other knowing they might miss the theatre show. You have to guess how much time you need so you’re going to over pay time. Why not just have plate recognition on entry and pay by card on exit. Never again we was so stressed by the time we got to the show.

Vergognoso!! Organizzazione pessima se riservate il posto con QR Code perché non funziona e non si alza la sbarra!

Absolutely predatory scummy "business", clearly ripping people off.
They put my 63 year old mother into tears by forcing a confusing app on her that she couldn't use or download, and you can't just sort it out easily when you get home because by then all they have is an AI replacement for customer service. Have followed it's AI's advice to pay as if she is there now, and it doesn't even say that'll prevent a penalty charge even though signs in the car park said she had 48 hours to pay after leaving.

This is a sickening business that will be getting a formal complaint and I advise any and all of you to avoid these car parks. There is a reason their Trustpilot score is so low.

940 kr. for en bagatel – selvom parkeringen var betalt

Jeg havde betalt korrekt for at parkere i Magasin P-hus i Lyngby, men modtog alligevel en kontrolafgift på 940 kr., fordi en ganske lille del af bilen efter Q-Parks vurdering overskred båsens markering.

Bilen optog ikke nabopladsen, blokerede ikke trafikken og var ikke til gene for andre. Der var altså ingen praktisk konsekvens af den minimale overskridelse.

Q-Park har valgt at fastholde afgiften med henvisning til generelle tidligere afgørelser, uden efter min opfattelse at forholde sig rimeligt til den konkrete situation. Det opleves som en meget rigid og uproportional håndhævelse, når en betalende kunde pålægges 940 kr. for en bagatel uden betydning for andre.

Sagen er nu indbragt for Parkeringsklagenævnet. Uanset udfaldet efterlader Q-Parks håndtering mig med et meget dårligt indtryk af en virksomhed, der tilsyneladende prioriterer den strengest mulige fortolkning frem for almindelig rimelighed og god kundebehandling.

Kommer in på en Cirkel K tank i køge, er i forretningen for at købe en sodavand, ser godt der er en P-Vagt da jeg går ind i forretningen, hilser enda på ham. Kommer ud efter 5 minutter, og bang der en P-Bøde på 940 kr i forruden. Holder åbenbart på en streg. Rent tyveri, hvorfor skal der være Q-Park på en tank, kan kun tænke mig at de prøver at stjæle folks penge alle steder nu. Jeg er glad for at have skrevet under på det borgerforslag omkring en statslig kontrol af parkerings selskaber. Da jeg kender en som har været P-Vagt i netop Q-Park ved jeg også at vagten skal lave 8-10 bøder pr. dag så kan han sådan set godt gå hjem, der er da accord løn der vil noget. Nok et incitament til at vagten hurtig kan få blokken op. FØJ for en firma politik. I skulle skamme jer

Jeg har ingen problemer med at følge regler eller betale, når jeg har lavet en fejl. Men den måde, Q Park behandler deres kunder på, er ærligt talt under al kritik....virkelig dårlig.
Jeg forventer ikke særbehandling, men jeg forventer at blive mødt med lidt respekt. Svaret jeg fik, virkede koldt og meget firkantet, som om de bare går ud fra, at man prøver at snyde.
Man kan godt håndhæve reglerne uden at få kunder til at føle sig behandlet som en svindler. Det burde Q Park lære.
Jeg håber, de begynder at tage deres kundeservice lige så seriøst, som de tager deres parkeringskontrol.

Ich bin wirklich enttäuscht vom Service bei Q-Park. Ich zahle 108 € im Monat für ein Dauerticket und erwarte dafür zumindest einen vernünftigen Kundenservice.

Telefonisch ist praktisch nie jemand erreichbar und auf E-Mails bekommt man entweder gar keine oder erst sehr spät eine Antwort. Wenn man sich dann vor Ort an die Mitarbeiter wendet, wird man häufig unfreundlich behandelt. Mehrfach wurde ich am Schalter in einem unangemessenen Ton angesprochen. So sollte man zahlende Kunden definitiv nicht behandeln.

Für mich ist dieses Verhalten absolut inakzeptabel. Da sich an der Situation offenbar nichts ändert, werde ich den Vorgang nun rechtlich prüfen lassen. Ehrlich gesagt hätte ich mein Auto lieber draußen stehen lassen und das Risiko eines Kratzers in Kauf genommen, als noch einmal bei Q-Park zu parken.

Diesen Service kann ich leider nicht empfehlen.

Je reste particulièrement déçu par la gestion de certains parkings. Au-delà du simple aspect pratique, certains sites donnent parfois l’impression d’être insuffisamment surveillés ou entretenus, ce qui peut nuire fortement au sentiment de sécurité et à l’expérience globale des usagers.
Cette perception est d’autant plus frustrante que les tarifs pratiqués sont élevés. À mes yeux, le niveau de service et l’environnement proposés ne justifient pas toujours les prix demandés.
C’est regrettable, car un parking ne se résume pas à une place de stationnement : la propreté, la sécurité, l’entretien et la gestion des accès font partie intégrante du service attendu. Sur ces aspects, il existe selon moi une marge d’amélioration importante.
Au final, mon ressenti est négatif. Les tarifs donnent l’impression de payer pour une prestation de qualité supérieure, mais l’expérience sur le terrain ne suit pas toujours cette promesse.

Ingen hjælp

Scamming and dishonest business practices

Literally a scam company - the info on their webpage is ontentionally limited, and the info on the parking lots in intentionally obscured and fines are extremely high - sounds very much illegal practice. I cannot fathom how municipalities allow this company to even exist. Extremely incompetent and rude operators. This company literally does not benefit anybody in society; all employees of the company should be in jail for scaing citizens.