Qatarairways Opiniones 

No business class boarding - so had to wait in a long line with everyone else despite paint £5000 for tickets to avoid this. Called to gate to board only to be held for 45 mins in a queue. No business class lounge at Heathrow. I accidentally left my medicine pouch on the aircraft - although they retrieved my property they couldn’t get it to me before my connecting flight took off. Reassuring told by Qatar hostesses that I can very simply fill in an online form at retrieve my medicine. Not the case. Website makes Ryan Air refunds look straightforward. This medication was amongst others for Asthma and steroids for asthma attacks. Since landing Qatar airlines could not have less helpful - it appears that they just don’t really care. Such a shame as their aircraft staff were fantastic. Six days without medication I’m having to send money on a Australian Doctor to try and get a new inhaler. I don’t understand - they told me they found the pouch that I reported lost do why is it taking so long to return it to me?

27 Feb 2022 ref L95RDH Ali
I will not fly with this airline anymore and certainly not recommend this airline, because they are not honest with their customers when I booked my ticket by phone I was told if you have to cancel your ticket you will receive full refund.
Due to increase in covid numbers in my destination I was told not to travel so I phoned the airline and canceled my ticket (I spoke to Belal). I was told refund within 28 days, after a while I chased the refund and I was told I been refunded less £27.90 admin charges (this amount was not mentioned) I phoned again on 20 Feb 2022 and spoke to customer services ( I think same person again same voice) he said he will request refund and it could take up to 7 days I said ok. I chased Qatar air again and same person answered ( I think same person again same voice) I was told the admin charge is applicable.
What a dis organised airline, unexperience staff, no clear information for customers, very disappointed.
Be careful flying with this airline there will be some trouble on the way.

I will NOT fly my donkey with this airline.
Flew from Heathrow but got disturbed by check in who are rude and all refused to speak English even telling me this is an indian Airlines.
Worst part they called the police on me when they mistakenly didn't check the system for extra luggage (32) for £150 after telling them i bought extra luggage they didn't believe me and after a long argument they called the police on me then realising they are wrong.
The supervisor and manager are all incompetent.

Avoid. Refused my GF boarding because I had paid for the lateral flow test in the UK; duh! Of course I paid for it! It had to come to my address and be paid for on my card or PayPal account. The UK Government PLF is in her name. Their staff just nasty and jealous; avoid. Booking ref: JQOTNT. Now booked with a real airline (Singapore Airlines). Qatar Airways; never, ever again.

Traveling with Qatar flight got cancelled twice. Now staying at a Qatar approved hotel being told to share a room with a stranger during the pandemic. Also a security concern. I refused the room now waiting in the lobby with no room and no help. When you ring Qatar no managers only sales people. Qatar are a joke of an Airline. Not recommended at all. Absolute clown service.

I was let down on 3 of the 4 flights from Manchester to Incheon Seoul via Doha and back. 3 hours delay on one from Doha to Incheon and missed the Covid test on first day which resulted in us having a test on the second day and
missed the important wedding that we went for. Cold dinners on one flight coming back from Incheon Seoul to Doha. They booked a seat in between of us where there supposed to be a covid gap. Also coming back flight from Doha to Manchester half of the passengers weren't wearing the face masks after complaining to staff, they promised me that they will tell the passengers
to wear the masks but they never did.
Will never use Qatar Airways ever again.

Disgusting staff at Manchester Airport, without any regard for a traveller's problems. Cancelled my original flight, got booked for next paying £300 fine, also computed my allowance according to the new flight which robbed me a further £110 as excess weight!!!
So paid price of two flights for one, all because they didn't accept my Covid test while legally I wouldn't have had any problems with it in my destination and had taken the same trip 9 months earlier without any test.
Next flight with them will be my last which is unfortunately pre-booked.

WE PURCHASED OUR HOLIDAY FLIGHT TICKETS FROM UK COMPANY SCYSCANNER AND GOTOGATE AND THE BOOKING REFERENCE GIVEN WAS NUMLHY WITH AIRLINE QATAR AIRWAYS, ON CHECK IN AT AIRPORT SOME 3 HOURS BEFORE FLIGHT TIME WE WAS TOLD TO WAIT AS OUR JOIRNEY HAD A TRANSIT STOP IN MADRID WITH A LATE NIGHT LANDING AND MADRID WAS A NIGHT TIME CLOSED AIRPORT. I EXPLAINED WE HAD PREE ISSUED BOARDING PASSES AND A BOOKED REST STOP AT AIRSIDE ROOMS INSIDE THE LANDING TERMINAL.
AFTER ANOTHER WAIT AND TOLD TO LATE TO BOARD WE MUST TRAVEL ON NEXT FLIGHT A FEW HOURS LATTER BUT WE NEEDED A BRAND NEW BOOKING AS A CHANGE OF FLIGHT TIME AND THE GOTOGATE BOOKING WAS DECLARED VOID AND NO REFUND VALUE, A NEW BOOKING WAS ISSUED THE SAME REFERENCE NUMLHY AND FLIGHTS BUT I MUST PAY THE AIRPORT MANAGERS OFFICE A CHARGE $1250, THE REASON GIVEN WAS CHANGE OF FLIGHT AND BOOKING VIA TRAVEL AGENT WAS NOT PERMITTED ONLY BOOKINGS DIRECT WITH QATAR AIRWAYS, THIS I BELIEVED A QATAR AIRWAYS STAFF MANAGER SCAM AND I EXPLAINED THIS NOT LEGAL MANAGERS RESPONCE WAS=YOU ARE JUST A PASSENGER AND I AM THE AIRPORT MANAGER I CAN DO WHAT I LIKE AND NOTHING YOU CAN DO ABOUT IT, WE LEFT AIRPORT EMEDIATLY THE RESULT WAS A LOSS OF FLIGHTS HOLIDAY AND THE COST OF $4,000.
MY COMPLAINT IN WRITTING TO QATAR AIRWAYS WAS ANSWERED BY LISETTE SMITH BUT WITH NOTHING BUT LIES AND ATTEMPTS OF A COVER UP FOR THE AIRPORT MANAGER THE REQUESTED EVIDENCE WAS NOT GIVEN RESULTING IN THE BELIEF THIS WAS A GENUINE ATTEMPTED SCAM SO I SENT LETTERS BY RECORDED POST TO C/O MR AKBAR AL BAKER BUT WITH NO RESPONCE OTHER THAN A MESSAGE FROM CUSTOMER SEVICE WITH OTHERS OF A FULL UNCONDITIONAL REFUND OF AL MONEYS PAID TO GOTOGATE FOR THE BOOKING OF NUMLHY, GOTOGATE RESPONDED THAT THIS WAS JUST A TRAP TO GET THIS REFUND I MUST SIGN A DISCLAIMER THAT GOTOGATE,SCYSCANNER, AND QATAR AIRWAYS STAFF NEVER WAS RESPONSABLE FOR THE LOSS OF FLIGHTS OR HOLIDAYS OR THE BELIEVED SCAM EXECUTED IN AIRPORT.
I HAVE NEVER RECEIVED THE FULL REFUND AND IN MONTHS NO RESPONCE FROM QATAR AIRWAYS DIRECTORS STAFF OR CUSTOMER SERVICE AN ACTIVE CLAIM ON RESOLVER UK HAS DRAWN A BLANK FROM THEM, I HAVE DEMANDED EVIDENCE OF THE REASON THAT WE DID NOT BOARD OUR FLIGHTS THAT LOST OUR HOLIDAY BUT QATAR AIRWAYS AND GOTOGATE NEVER HAS RESPONDED TO THE REQUEST THIS CONFERMS TO ME IT WAS A SCAM BY THE AIRPORT MANAGER AND STAFF AND THE PRIORITY IS FROM QATAR AIRWAYS TO IGNORE THIS AND COVER UP THE NAME AND STAFF.
EVIDENCE IS AVAILABLE FOR PASSENGERS TO LOOK ON DISQUS UK COMPLAINTS THAT THE EXACT SAME COMPLAINT WAS RECORDED TO QATAR AIRWAYS AND BY THE SAME AIRPORT AND SAME AIRPORT MANAGER, I WILL NOW SEND A COPY OF THIS AND A PROMISE TO BACK UP THE COMPLAINT WITH EVIDENCE TO THE {READERS. CHAMPION THE SUN NEWS AND AGAIN PLEDGE TO QATAR AIRWAYS THEY CAN IGNORE THIS AS LONG AS THEY WANT BUT I HAVE THE EVIDENCE AND WILL USE IT AS LONG AS I AM ABLE.

I NOW REPEAT WHAT I HAVE BEEN TELLING BOTH GOTOGATE AND QATAR AIRWAYS THAT THEY WILL NOT RESPONDE TO IF THEY CAN GIVE JUST 1 PIECE OF EVIDENCE THAT ME OR TRAVELING PARTNER CAUSED THE FAULT ON THIS COMPLAINT I WILL SEND MY APOLOGIES TO BOTH QATAR AIRWAYS AND GOTOGATE BUT IT IS EVIDENCE I NEED NOT Lies
I am now sending this to the BBC television PROGRAM RIP-OFF BRITAIN

I had a flight with Qatar Airways and when I went to the airport the Qatar airways manager said you can not fly even if you have fit to fly certificate. because Pakistan not accepting any flights from the UK and you will get your full refund after but I didn't get a full refund more then 60% you guys charged me on refund very sad and very disappointing and this is a very tough time for everyone very bad customer service. they are also helpless

I have been following Qatar Airways' commendable non-stop endeavours during lockdown and now when things are opening up. This has been our family's recent experience.

July 20th 2020 :

Islamabad-London Heathrow Terminal 2
Flight on time. (Infact Three minutes early). Plane was pretty full. Good service. However, our QR007 Doha-London Heathrow was practically empty hence each got a window seat! Plus all our luggage came together straight away. Not to mention extremely polite and helpful crew.

Overall from start to finish a memorable flight with Qatar Airways. 9.5/10.
Well done Qatar Airways. You are our family's new 'go to airline'. inshaAllah will use as default carrier from now on.

Bonne compagnie aérienne,mais ne répond pas au téléphone et aux courriels .Très gênant quand on a besoin d'un renseignement particulier