Quatarairways Opiniones 

Avevo uno scalo già lungo a Doha, hanno spostato il volo di 1 ora, quindi da 4 sono divente 5 ore. In più come se non bastasse è decollato 20 minuti in ritardo. E mi hanno già spostato di un'ora il volo di ritorno.
In più, sulla prima tratta, volo alle 2.30 sel mattino su Airbus A380, nessuno snack di benvenuto, un pranzo servito tutto sommato accettabile, poi più il nulla, nemmeno un fallo di caffè prima di atterrare e sparami 5 ore di scalo. Sono diventati così tirchi? Prossimo volo Quatar solo se a prezzo eccezionale, altrimenti ci sono molte alternative valide

Jeg havde i januar 2026 bestilt ekstra benplads på en flyvning fra Phuket til Hamborg og betalt for det. Da jeg satte mig i sædet var det som et almindelig sæde med normal benplads. Klagede over det og efter et halvt år fik jeg en lang forklaring om at jeg havde fået som betalt. Hvorfor skulle jeg betale for ekstra benplads når jeg ikke fik det.
Forvente seriøst lidt kompensation men nej! Ingen ting.
Så dårlig flyvetur.

To whom it may concern,

I am writing to express my deep disappointment and sadness regarding my experience with Qatar Airways. For the past two years, I have been strictly saving money, working incredibly hard, and making sacrifices to fulfill a lifelong dream: visiting Doha and Cairo.

Qatar Airways has always been a benchmark of quality to me. Because of this, I planned to use your famous Stopover program, which is widely advertised on your website, promising hotel stays in Doha at highly affordable rates. However, the process is a joke. We book the flight, go all the way to the Stopover section, and at that exact moment, there are absolutely no hotels available lol. So why do you even offer it? Why mislead people and feed their dreams, when the only thing you say afterwards is "no vacancy"? Why deceive customers like this?

To make matters worse, when we try to solve this and contact discoverqatar / holidays@qatar, they tell us to contact another department, which then forwards us to yet another department... It is an absurdly confusing runaround, clearly designed to make customers give up out of sheer exhaustion. Wouldn't it be more honest to tell customers to "fly straight to Cairo" instead of passing us around like a hot potato?

I am fully aware that I do not fit the "millionaire" profile of passengers who usually fly First Class with Qatar, but I am a hard-working person who saves every single penny and deserves respect. I demand a fair solution so I can complete my stopover in Doha without destroying the savings it took me two years to build. taty +55 12983151515

Meine Erfahrung war einwandfrei in allen Bereichen. Schlichtweg nichts auszusetzen. Besser geht reisen nicht.

Fik i dag en utrolig flot service i københavns lufthavn af Kirsten. Hun havde egentlig fri, men brugte mere end en time på at hjælpe med en ombooking! Kæmpe tak!

Je suis en Thaïlande et suite a la guerre entre l'Iran et les USA mon vol a été annulé.
(Bkk - Doha - GVA)

Jusque la ça va, j'avais reçu un email d'information.

Cependant, le site et l'application ne me laisse pas être remboursé alors que l'email dit clairement que c'est possible....

Je vais donc a l'aeroport pour voir avec eux, et la je constate que personne n'est présent, juste un mots avec deux numéros.

J'appelle donc le numéros pour l'anglais car je ne parle pas thailandais mais même en essayant 20 fois de suite impossible d'avoir quelqu'un.

Le site me dit de venir ou voir avec eux mais je n'ai aucun moyen de faire.

Je suis pas Cresus, je ne peux pas acheter des vol comme je veux quand je veux sans être remboursé surtout a ce prix la.

Sachant que la deuxième compagnie Indigo m'a fait le même coût mais en me laissant payer et en m'envoyant dans les 3h un email d'annulation.

Je me retrouve donc bloqué ici, sans argent et sans moyen de rentré chez moi.

Je remercie mes proches de m'avoir sauver même si a ce jours je suis toujours bloqué à bangkok.

Die Organisation rund um die Flüge war sehr gut. Das Personal war freundlich und hilfsbereit. Aber man sitzt im Flieger wie eine Sardine. Die Bestuhlung in der Economy ist eine Frechheit. Da kann man Platzangst kriegen. Die Verpflegung ist ungenießbar. Habe über 200 Euro bezahlt, nur um vorab Plätze zu reservieren. Keine Plätze mit mehr Beinfreiheit, sondern Standardsitze! Abflug war um 02:40 Uhr in der Nacht, das heißt man schlägt sich die ganze Nacht um die Ohren mit Warten auf einem ungemütlichen Airport.

I am still waiting for a refund from Qatar Airways for a seat I paid for but never received.

The airline stated that the amount was refunded. To this day, no funds have arrived. There is no payment confirmation, no transaction reference, and no clear answer despite several follow-ups.

This process has been frustrating and unnecessarily time-consuming. A straightforward refund should not turn into a months-long issue.

Until this is resolved properly, I cannot rate this airline positively. CAS-179393-Y5B8T9 CRM:0312000002950

An und für sich alles okay aber ich werde nicht mehr QA fliegen. Ich mag generell keine Boeing aber mit Dreamlinern gar nicht

Just a smooth travel with lovely air staf

We had a frustrating experience with Quatar. After a delayed flight that wasn't even communicated via email or text,we had to find out by coincidence when my sister just decided to go on google to check on flights updates.We were disappointed again when we were called at 5 minutes to 3pm by someone saying if we don't reach there by 3 to check in baggage they will be closing. We told them we were walking from the car park coming. We got in exactly 3pm only to find that we had missed the baggage check-in. While I understand that airlines must adhere to strict schedules, we were disappointed by the lack of communication and flexibility from the airline staff. They were unable to offer any assistance or alternative options after making several calls.We were left feeling frustrated and helpless,We asked if we could go on to board the plane which was departing at 16:30 and then see how the baggage will follow, no one helped. We had to buy another one way ticket from another airline all because of Quatar's unprofessionalism and bad response. In the future, I hope that Quatar will prioritize clear communication with their customers and be more understanding of unforeseen circumstances."Won't recommend anyone to use it at all.

cheaters... after applying the 10% birthday code I received the price is higher than booking regular - SHAME ON YOU!!

HANNO CANCELLATO SOLO IL MIO VOLO DA QATAR PER OVER BOOKING, SENZA PREAVVISO,
MI SONO PRESENTATO AL GATE CON LA CARTA D'IMBARCO DOPO 4,5 ORE DI SCALO, E MI DICONO CHE NON C'E' PIU POSTO E MI FACEVANO PRENDERE IL VOLO DEL GIORNO DOPO.
CON TUTTO QUELLO CHE MI E' COSTATO IL VOLO ALMENO AVVISARE APPENA SONO ATTERRATO A QATAR NON DOPO 4 ORE E MEZZA DI SCALO.

Die Website ist eine einzige Katastrophe! Als Mitglied des Privilege Club kann ich mich oft nicht einloggen und bekomme oft nicht einmal eine Fehlermeldung. Wenn ich es dann doch mal schaffe, sind viele "Reiter" inaktiv, ich komme nicht an mein Meilenkonto usw.
Mein Online-Check-In erfahre ich immer wieder, es gebe Probleme mit meiner Identität, was plötzlich beim händischen Einchecken nicht mehr der Fall ist.
Ca 20 Mails und sogar Briefe (!) in den letzten Jahren werden grundsätzlich niemals beantwortet.
Eine Website zum Fürchten!

Terrible customer service, avoid !!! Qatar airways are the worst airline to be with if there is a delay or cancellation!!!

Mistreatment of Our Charity and Passenger by Qatar Airways

Dear Qatar Airways Customer Service,

I am writing on behalf of our charity, which works to support Palestinians through education and healthcare. We recently booked a flight for a scholar offered a last-minute opportunity to attend a medical training course in Qatar, organized by Geneva University. Her flight is scheduled for tomorrow.

This morning, we received an unexpected request to provide a credit card statement to verify the transaction. Unfortunately, we do not have online access to the card, and our bank informed us they cannot provide a statement for at least three days due to processing times.

I called your help centre four times and eventually spoke to a supervisor named Mohammad around 7:00 AM. Despite explaining the urgency and offering extensive documentation—including years of bank statements, IRS filings, Swiss tax returns, and proof of charity status—he refused to help or escalate the matter. He declined to call your finance team, saying he would only email them and respond if they replied.

We are now urgently trying to gather cash for the passenger, uncertain if her ticket will be cancelled. This lack of flexibility and empathy—especially toward a humanitarian organization and a scholar from a conflict zone—is deeply disappointing.

We fully understand the need for security protocols, but our offer of extensive official documentation was more than reasonable. The rigid and unhelpful response we received reflects poorly on Qatar Airways and contradicts the values of global service and compassion.

We ask that you urgently review this case and intervene to prevent this scholar from missing a life-changing opportunity. We also request a formal response regarding the handling of this situation.

Quatar Air ist in der Economy absolut nicht empfehlenswert!
Kein Check In 24 Stunden vorher.
Die Sitzplätze werden ohne Rücksicht auf Zusammengehörigkeit der Personen (gleicher Nachname) wild verteilt.
Flüge über Doha nach Australien und zurück. Wenn man zusammensitzen möchte soll man 80 € dafür bezahlen.
UNMÖGLICH!!
Selbst im A380 sehr eng bestuhlt.
Alles wirkte abgenutzt!
Freiwillig nie wieder mit Quatar Air

Unacceptable Negligence

I am absolutely disgusted with Qatar Airways’ lack of professionalism and accountability. During my recent booking, I was not informed about the visa requirements for a long layover in Qatar, despite this being a critical piece of information under the Montreal Convention Article 17.

Due to their negligence, I was forced to purchase a new ticket at a significantly higher price, causing unnecessary financial strain and emotional distress. Qatar Airways’ failure to communicate this crucial detail is unacceptable and has left me deeply dissatisfied.

To make matters worse, their customer service has been unresponsive and dismissive. I demand full compensation for the additional costs incurred and immediate improvements to their communication practices to prevent this from happening to others.

If this issue is not resolved promptly, I will escalate it to regulatory authorities and share my experience widely to warn other passengers. Qatar Airways must take responsibility for their actions.

Avoid this airline if you value transparency and customer care.

Case Reference: CAS-2928024-X7Z6H8 CRM:0467000013806

I mistakenly booked a flight for March 12, costing $800. A few days later, I realized the error and contacted the airline to see if I could change the date or transfer the ticket to another person. Unfortunately, I was told that neither option was possible. Instead, the airline offered me the option to change the flight date for an additional $1,200—making it more affordable to simply book a new ticket. I am truly surprised that the airline provided no alternative to recover any portion of the original fare.