radio-controlled.co.uk Opiniones 

227
TrustScore: 3.5 sobre 5

3,7

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Dodgy. Didn't ship within 24hrs like it said. Messaged their customer service, they then wanted me to pay twice, even though I had a PayPal pending transaction for them. They claimed issue with their... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Purchased a small trainer RC plane mid March which till only recently on finally assembling to fly I encountered an issue. Possible transmitter fault. Lovely plane but unable to fly. All said... Ver más

Valorada con 3 estrellas sobre 5

Have ordered before as great products and as described. Received car within a reasonable time frame esp given that it was over the Christmas/ new year period. Only current issue is that we didn’t rece... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I ordered a Omni Terminator carbon version and I'm very satisfied with the purchase. The car is brand new, exactly as described, and everything from the electronics to the extra parts was included i... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Fabricante de juegos y juguetes

Escrito por la empresa

www.radio-controlled.co.uk offers a wide range of radio controlled toys to customers in the UK. We pride ourselves on great customer service and rapid delivery. Avoid drop shippers that will deliver you the products but with a 10 week wait by ordering from us!


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

227 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,7

Todas las opiniones

(227)

27 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

I would rate zero stars but not an…

I would rate zero stars but not an option. The website is not clear when ordering. We placed an order and it would not go through and were advised to replace order which we did and despite emailing to confirm that we did not want two of the order. Two were sent. Emailed to advise return. Order returned and despite emailing twice for an update on re crediting my bank account no refund or response to emails have been received. So now £80+ plus out of pocket and will be contacting trading standards

1 de octubre de 2024
Logotipo de radio-controlled.co.uk

Respuesta de radio-controlled.co.uk

Hi Tina, according to the records I am looking at you ordered 2 things mistake and returned one. Both items arrived within 48 hours, and you have returned one of them and recieved a full refund.

I have just left you a voice mail message. Please do call me back to discuss. If there is more too it then I would like to understand, and we can make amends and refund the return postage.

Cheers
Olly

Valorada con 5 estrellas sobre 5

Good customer service

I had a good experience with Radio-Controlled.com. I was looking for a RC model appropriate for my 9 year old nephew and contacted customer support asking for advice. After a few emails back and forth over the course of a day and reviewing the suggested models, I made my purchase. The RC car arrived within 48hrs and I wrapped it ready for my nephews birthday.

23 de septiembre de 2024
Opinión espontánea
Logotipo de radio-controlled.co.uk

Respuesta de radio-controlled.co.uk

Thanks for sharing, please come again!

Valorada con 1 estrellas sobre 5

terrible company

Took a chance on this company.
First of all paid for 48hr service and took over a week.
Secondly items body was damaged.
Thirdly they sent wrong colour just to get it out the door.
Finally Also part broken on wheel.
I emailed pictures to Mike within 5 minutes of receiving and got no reply from him.
Then emailed customer services and got a reply stating items all used and tyres muddy so I have to buy a spare part THAT ARRIVED BROKEN.
I am starting a dispute now and can only recommend that you do NOT take the chance on this company as I feel you would be let down and left out of pocket.
If anything changes I will update but I’m not hopeful.

UPDATE:
I was offered the chance to return the purposely wrong coloured car they sent (which means they DONT actually check items before going out or they would have seen wrong colour, you’re caught out there).
Secondly the first pictures of Dante to body and paint INSIDE VEHICLE was sent within 5 minors of receiving it and opening it. I have proof of emails with times sent to Mike and had no reply.
The tyres were muddy as I put tyres on it from my Traxxas which is when I noticed it broken. I also proceeded to change tyres anyway as I thought company would send out the £6 part as they should have.
Do NOT be taken in by replies from this company, they are trying to be clever but they are not.
I have ALL emails sent and received along with dates and times which I can also relate to the delivery time by Dpd which I have proof of too.

1 de octubre de 2024
Opinión espontánea
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Respuesta de radio-controlled.co.uk

Scam customer. Currently stole the product from us and court proceedings are underway.

Valorada con 1 estrellas sobre 5

Lazy Customer Service AVOID!!!

Ordered a car with two extra batteries from them back in July received the car as expected and batteries.

Car worked flawlessly but the two batteries that arrived with the car were faulty and only 1200mAh the listing didn't mention what capacity they would be but i expected them to be equal to the 1500mAh one that came with the car originally!

Contacted the seller who advised me that their batteries although lower capacity are "Higher Quality" they asked me to send a video for proof of the issue (car would slow down after less than a minute of using their branded batteries).

Provided the video and was asked to return the batteries after august 12th as they were on holiday.

Returned the batteries as asked and then never heard from them again! emailed them multiple times asking for new batteries or a refund for the batteries and still no reply.

Ordered two new batteries from Bangood waited a few weeks for them to come from China and they worked flawlessly plus way higher capacity than the original (2200mAh).

Ended up doing a paypal claim and they still refused to even respond to paypal so ended up getting my refund that way!

Will never touch this company again absolutely appauling service

13 de agosto de 2024
Opinión espontánea
Logotipo de radio-controlled.co.uk

Respuesta de radio-controlled.co.uk

I believe this issue was resolved in the end! Apologies for the inconvienience!

Valorada con 5 estrellas sobre 5

Easy site to use

Easy site to use, quick delivery and they didn't use evri or hermes.

27 de agosto de 2024
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Respuesta de radio-controlled.co.uk

thanks. We stopped using Evri becuase everything was getting stolen. We only use Royal mail and DPD for the UK and UPS for Europe! hardly had anything go missing since the change!

Valorada con 1 estrellas sobre 5

Items missing, company won't respond to emails. Don't buy from this company!

We ordered a car with an additional battery. The additional battery wasn't delivered with the car. I've now emailed the company three times to report that the battery wasn't delivered, and ask for a new one to be dispatched - but have not recieved a reply. Terrible customer service - they take your money for a product, don't dispatch it, and then go silent. Please save yourself trouble and don't order from them!

27 de agosto de 2024
Logotipo de radio-controlled.co.uk

Respuesta de radio-controlled.co.uk

We replied to your last mail immediately and the replacement battery should be with you today. Please check your junk mail.

Edit:
Confirmed that the second battery was dispatched and recieved.

Valorada con 5 estrellas sobre 5

Great site

Fast delivery, good price.

1 de agosto de 2024
Logotipo de radio-controlled.co.uk

Respuesta de radio-controlled.co.uk

thanks.

Valorada con 5 estrellas sobre 5

Wanted to try a Rlaarlo Omni Terminator…

Wanted to try a Rlaarlo Omni Terminator and this was the only UK supplier.
I ordered late night and the next morning I was contacted to be informed that I would have to wait for a shipment from China.
Only waited 5 working days so it was very quick and easy to get something from China.
Customer service was top notch kept up to date with the delivery.
I would definitely use again.
The car is very impressive for the price. I got the Omni Terminator Carbon. It is very well specced for the price, handles well and is fast enough for me.
Great little car for carrying around and pulling out when needed!
Definitely worth the money!
Only issues were loose pinion and the front wheels were not straight, easy fixes.
The only negative was the fact that the Royal Mail kept it for 2 days before dispatching!
Otherwise it would have been with me even quicker!

2 de julio de 2024
Logotipo de radio-controlled.co.uk

Respuesta de radio-controlled.co.uk

Thanks for the review Daniel. We are the UK's only stockist of Rlaarlo, and they are our top seller. We now stock all the parts too! Hope you enjoy!

Valorada con 4 estrellas sobre 5

Handy with being in the uk.but a lot…

Handy with being in the uk.but a lot more expensive than the other online shops that sell rc cars.but i will be using them again for rc car parts.

2 de julio de 2024
Logotipo de radio-controlled.co.uk

Respuesta de radio-controlled.co.uk

We are actually the cheapest supplier (within the UK) for almost all the products we sell. You can of course get some of them cheaper on Chinese websites and wait 4-6 weeks to find out if you get a failed product.

Valorada con 3 estrellas sobre 5

Delivery problems to Ireland

My initial experience with delivery wasn’t great, seems this is down to some customs issue, package was returned from Irish customs with no reason given, delivery company was also unaware as to why

25 de junio de 2024
Logotipo de radio-controlled.co.uk

Respuesta de radio-controlled.co.uk

HI Andrew, I have personally emailed you several times and unfortunately your email is bouncing back / rejecting our emails. The number you left on the order is also not something we can dial or know how to dial number starting in "08" Please can I ask you to call the number on the website and we can talk through the status. Based on this, the 1 star review is not justified, although I understand you might feel ghosted, there has been no way to contact you.

Edit:
This was resolved in the end, and the customer got their product.

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