radio-controlled.co.uk Opiniones 

227
TrustScore: 3.5 sobre 5

3,7

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Dodgy. Didn't ship within 24hrs like it said. Messaged their customer service, they then wanted me to pay twice, even though I had a PayPal pending transaction for them. They claimed issue with their... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Purchased a small trainer RC plane mid March which till only recently on finally assembling to fly I encountered an issue. Possible transmitter fault. Lovely plane but unable to fly. All said... Ver más

Valorada con 3 estrellas sobre 5

Have ordered before as great products and as described. Received car within a reasonable time frame esp given that it was over the Christmas/ new year period. Only current issue is that we didn’t rece... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I ordered a Omni Terminator carbon version and I'm very satisfied with the purchase. The car is brand new, exactly as described, and everything from the electronics to the extra parts was included i... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Fabricante de juegos y juguetes

Escrito por la empresa

www.radio-controlled.co.uk offers a wide range of radio controlled toys to customers in the UK. We pride ourselves on great customer service and rapid delivery. Avoid drop shippers that will deliver you the products but with a 10 week wait by ordering from us!


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

227 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 71% de las opiniones negativas

Suele responder en menos de 24 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

3,7

Todas las opiniones

(227)

27 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Dodgy - avoid

Dodgy. Didn't ship within 24hrs like it said. Messaged their customer service, they then wanted me to pay twice, even though I had a PayPal pending transaction for them. They claimed issue with their suppliers, which makes zero sense. Alarm bells. I asked them to cancel the transaction their end but Ollie just said payments not taken. He didn't understand that PayPal was holding my funds unless he cancelled his end. They are not a real company! I suspect they are trying to get you to pay double before ordering from the supplier. They clearly don't have stock in UK. Avoid avoid avoid

13 de julio de 2026
Opinión espontánea
Logotipo de radio-controlled.co.uk

Respuesta de radio-controlled.co.uk

Hi Rowan.

We are sorry that we could not fulfil this order and that the pending PayPal authorisation was not released as quickly as you requested. No payment was collected by us, and you were never asked to pay twice. The automated checkout email was triggered because the order had not registered as a completed payment.

We also need to correct the suggestion that we falsely claim to hold UK stock. We operate from commercial premises in Hertfordshire and hold substantial stock in the UK, although some products are backordered or specially ordered.

We fully accept that the cancellation and delay releasing the authorisation were frustrating. However, describing the business as a scam and claiming that we attempted to charge twice is not an accurate account of what occurred. We have contacted you directly and asked that those statements be corrected.

Valorada con 1 estrellas sobre 5

Do not order from this company. Exremely poor service.

Placed an order for an RC tank on a Saturday close to 5PM. The money was taken and the order confirmed.

I waited until the following Tuesday for an order update as I paid for 24hr dispatch (well aware that I probably wouldn't get any information until the next working day as I ordered over the weekend), but received no email about it being prepared for dispatch or any further comms.

I decided to email their customer service for some answers and requested a refund for the P&P. This email was sent close to 1PM. I didn't get a response until 22:20 (10:20PM) that night.

Was told by Olly: "Order was cancelled. No payment has been taken."

Not only was no actual reason given for the order being cancelled, but payment was definitely taken from my bank at the time I ordered.

I told him that the payment was actually debited from my bank and asked if I can get confirmation that I would receive a refund, and his response to this was:

"Payments are approved not confirmed."

This rings immediate alarm bells.

Payment providers do allow sellers to "authorise and capture" where an order can be placed and a payment taken later, but this did not occur in this scenario. Poor customer service to not even provide reassurance that I would be getting my money back.

I ended up requesting a charge-back from my bank and within a couple of days I finally received the cancellation email from Radio-Controlled and my bank notified me that the case was closed.

Would not recommend ordering from this place.

27 de junio de 2026
Opinión espontánea
Logotipo de radio-controlled.co.uk

Respuesta de radio-controlled.co.uk

Hi Brandon,

We do not take payment from customers until orders are dispatched. If you contact your bank and ask them about the transaction they will explain that the payment is approved but not collected. This means we only ever charge you just before you are about to recieve the item. Hence why we mentioned that you have not been charged.... becuase... you have not been charged. The approval may appear on your bank statement, but will be voided after a period of time. If you contact the bank, they can also confirm this and you can void the approval yourself on the phone. (There is no NEED to do this, but you can if you want for your own piece of mind.)

In this case your order was cancelled because they item is currently not available.

Valorada con 5 estrellas sobre 5

Great car and reliable service

I ordered a Omni Terminator carbon version and I'm very satisfied with the purchase. The car is brand new, exactly as described, and everything from the electronics to the extra parts was included in the box.
​Regarding the shipping, just a heads-up for international buyers: in my case, it took more than just a few days for the order to be dispatched. It wasn't 'next-day' shipping, but once it was sent, the tracking was clear and the delivery to Croatia went smoothly.
​Overall, a great shop for RC enthusiasts and gadgets. Everything arrived in perfect condition!

27 de febrero de 2026
Opinión espontánea
Logotipo de radio-controlled.co.uk

Respuesta de radio-controlled.co.uk

thanks for the review!

Valorada con 1 estrellas sobre 5

Do not use this person to buy

Same as other reviewers say. my father bought a model that showed in stock for a Christmas present. Turns out it was actually out of stock and olly wanted him to wait until 15 days for it to come off a boat from china. Here is the really bad part - my dad tried to cancel the order since it was out of stock and olly charged a ADMIN FEE to cancel the order. How on earth can you charge an admin fee for an order that you falsely advertised as in stock. I have raised with trading standards on behalf of my dad. Read the reviews and do not waste your money or time here

10 de diciembre de 2025
Opinión espontánea
Logotipo de radio-controlled.co.uk

Respuesta de radio-controlled.co.uk

Made up story! We do not charge any admin fees unless a customer cancels the transaction for no reason. This is the paypal and stripe fee... nothing for us.

Valorada con 3 estrellas sobre 5

Ordered kbt sp kit

Ordered kbt sp kit, delivery was fine! the kit doesn't come with a manual and trying to download it has been impossible! Asked olly if he could send me a copy with the car, he agreed, car turned up (no manual) emailed about it said he would get it in the post! That was 6/7 days ago and still no manual! So in short terms ive a kit that I can't build! UPDATE So after finally getting hold of a manual that would upload and print i was finally able to build! Once built it's definitely not a 1/8 scale car, yes length wise and tires are but all the internal stuff is of 1/10 scale and not greatest of quality tbh dont think it will hold up to 1/8 electrics, it's false advertising! Wouldn't buy again

15 de diciembre de 2025
Opinión espontánea
Logotipo de radio-controlled.co.uk

Respuesta de radio-controlled.co.uk

I shared a link to the manual that can be downloaded. Unfortunately I have not been able to print it myself and I have asked the manufacturer to send them in future.

Valorada con 3 estrellas sobre 5

Got there in the end

Unable to supply the rc car I bought (still for sale on website). Supplied an alternative, which I’m delighted with but I still have the invoice for the car originally purchased. Just hope I never need to make a warranty claim

24 de noviembre de 2025
Valorada con 5 estrellas sobre 5

Fantastic service

Wanted an xmas present for my son unfortunately at the time the model I wanted was out of stock pretty much everywhere olly sourced an alternative and even sourced a replacement body I originally wanted.excellennt communication Fantastic service will definitely be using again. There will be 1 happy lad this Christmas. Thanks again guys

29 de noviembre de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

Not a great experience so far sadly

Not a great experience so far sadly. Placed an order for a MJX 10208 a couple days ago (described as Black Friday sale, a few left) to be told this morning that it's not actually in stock.
I have only been offered one alternative (an Omni Terminator alloy) and whilst a good truck, isn't quite the same VFM and is much smaller and with inferior spec electronics as a "free upgrade", tbh it's the same price more or less, or what I am assuming was an offer of a refund. Sadly I have felt compelled to accept the offer due to (in my personal experience) long paypal refund times and have no interest in waiting up to 3 weeks, and I need to get this sorted now and not await a refund at the vendors and Paypals leisure. So i'm stuck with an RC I don't really want.
I also bought some batteries elsewhere to use with the 10208 and luckily, at the last minute thankfully decided to buy 3s instead of the 4s Lipos that I was going to do. I would have been even more cross if I had purchased some 4s' to now find I can't use them and then have the hassle of sending them back. So I'm hoping what I got fit the Omni.
To be fair, Olly has kindly informed me of the mistake this morning, was apologetic and offered an alternative (even if it was only one for the same sort of price). I emailed him back this afternoon when I saw his email, but have had no reply yet. I do understand this happens, but seems to happen a LOT online to me. Accurate stock shouldn't be hard to keep on top of.
But ultimately, if I wanted a Terminator Alloy I would have ordered one. I just hope when it comes it has no problems, and also meets the needs of where I am going to run it which is why I originally ordered something larger than a mini 1:10. There's quite a bit of difference in the size between the 2 models.
There's a lot of happy customers on here so hopefully this is not representative of general service, so 3 stars so far for keeping me in the loop, but for me it's been a bit of a disappointing purchase experience so far, and I haven't even received anything yet. Sorry.

24 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excelente

Entrega em perfeitas condiçõe. Corresponde ao esperado. Responde às questões imediatamente.

5 de noviembre de 2025
Valorada con 1 estrellas sobre 5

Unhappy

Parts not instock, bad customer service too

3 de noviembre de 2025
Opinión espontánea
Logotipo de radio-controlled.co.uk

Respuesta de radio-controlled.co.uk

Hi Sally,

I’m really sorry we didn’t have your item in stock — I completely understand how frustrating that can be. We refunded you straight away as soon as we realised the issue, but I appreciate that it still caused disappointment.

We normally hold over £100,000 of RC stock here in our UK warehouse, so it’s very rare that something goes out of stock unexpectedly. In this case, it looks like timing just caught us out.

Note I also generated you a discount code for use in the future.

I’d genuinely love the chance to make it up to you — if you ever order again, please feel free to email me directly at olly@radio-controlled.co.uk
and I’ll personally make sure everything runs smoothly.

Best regards,
Olly
Founder, Radio-Controlled.co.uk

Valorada con 5 estrellas sobre 5

Controller turned up broken

Controller turned up broken, spare was meant to be sent out but nothing turned up yet.

8 de octubre de 2025
Logotipo de radio-controlled.co.uk

Respuesta de radio-controlled.co.uk

HI Maxwell, AS I mentioned on email we were waiting for another return so we can send the spare controller part from that. Its here now and will be on the way and with you shortly.

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más