Dodgy. Didn't ship within 24hrs like it said. Messaged their customer service, they then wanted me to pay twice, even though I had a PayPal pending transaction for them. They claimed issue with their... Ver más
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Dodgy. Didn't ship within 24hrs like it said. Messaged their customer service, they then wanted me to pay twice, even though I had a PayPal pending transaction for them. They claimed issue with their... Ver más
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Purchased a small trainer RC plane mid March which till only recently on finally assembling to fly I encountered an issue. Possible transmitter fault. Lovely plane but unable to fly. All said... Ver más
Have ordered before as great products and as described. Received car within a reasonable time frame esp given that it was over the Christmas/ new year period. Only current issue is that we didn’t rece... Ver más
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I ordered a Omni Terminator carbon version and I'm very satisfied with the purchase. The car is brand new, exactly as described, and everything from the electronics to the extra parts was included i... Ver más
La empresa ha respondido
www.radio-controlled.co.uk offers a wide range of radio controlled toys to customers in the UK. We pride ourselves on great customer service and rapid delivery. Avoid drop shippers that will deliver you the products but with a 10 week wait by ordering from us!
6 Cresbrook Avenue, N13 5RR, London, Reino Unido
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Great product. Also received answers to my questions via email promptly. Very impressed)
Really good online rc store with some great products and sales on. The owner is very knowledgeable as well.
Dodgy. Didn't ship within 24hrs like it said. Messaged their customer service, they then wanted me to pay twice, even though I had a PayPal pending transaction for them. They claimed issue with their suppliers, which makes zero sense. Alarm bells. I asked them to cancel the transaction their end but Ollie just said payments not taken. He didn't understand that PayPal was holding my funds unless he cancelled his end. They are not a real company! I suspect they are trying to get you to pay double before ordering from the supplier. They clearly don't have stock in UK. Avoid avoid avoid

Respuesta de radio-controlled.co.uk
Placed an order for an RC tank on a Saturday close to 5PM. The money was taken and the order confirmed.
I waited until the following Tuesday for an order update as I paid for 24hr dispatch (well aware that I probably wouldn't get any information until the next working day as I ordered over the weekend), but received no email about it being prepared for dispatch or any further comms.
I decided to email their customer service for some answers and requested a refund for the P&P. This email was sent close to 1PM. I didn't get a response until 22:20 (10:20PM) that night.
Was told by Olly: "Order was cancelled. No payment has been taken."
Not only was no actual reason given for the order being cancelled, but payment was definitely taken from my bank at the time I ordered.
I told him that the payment was actually debited from my bank and asked if I can get confirmation that I would receive a refund, and his response to this was:
"Payments are approved not confirmed."
This rings immediate alarm bells.
Payment providers do allow sellers to "authorise and capture" where an order can be placed and a payment taken later, but this did not occur in this scenario. Poor customer service to not even provide reassurance that I would be getting my money back.
I ended up requesting a charge-back from my bank and within a couple of days I finally received the cancellation email from Radio-Controlled and my bank notified me that the case was closed.
Would not recommend ordering from this place.

Respuesta de radio-controlled.co.uk
Ordered got no updates despite the promise of same day dispatch on site .I look back now the website doesnt work
Cancelled my order no explanation given. Numerous emails no answer.very disappointing
I ordered a Omni Terminator carbon version and I'm very satisfied with the purchase. The car is brand new, exactly as described, and everything from the electronics to the extra parts was included in the box.
Regarding the shipping, just a heads-up for international buyers: in my case, it took more than just a few days for the order to be dispatched. It wasn't 'next-day' shipping, but once it was sent, the tracking was clear and the delivery to Croatia went smoothly.
Overall, a great shop for RC enthusiasts and gadgets. Everything arrived in perfect condition!

Respuesta de radio-controlled.co.uk
Product delivered promptly and in excellent condition 👍had very helpful and prompt responses from Olly to all my questions, I will definitely be using them again 👍
Same as other reviewers say. my father bought a model that showed in stock for a Christmas present. Turns out it was actually out of stock and olly wanted him to wait until 15 days for it to come off a boat from china. Here is the really bad part - my dad tried to cancel the order since it was out of stock and olly charged a ADMIN FEE to cancel the order. How on earth can you charge an admin fee for an order that you falsely advertised as in stock. I have raised with trading standards on behalf of my dad. Read the reviews and do not waste your money or time here

Respuesta de radio-controlled.co.uk
Ordered kbt sp kit, delivery was fine! the kit doesn't come with a manual and trying to download it has been impossible! Asked olly if he could send me a copy with the car, he agreed, car turned up (no manual) emailed about it said he would get it in the post! That was 6/7 days ago and still no manual! So in short terms ive a kit that I can't build! UPDATE So after finally getting hold of a manual that would upload and print i was finally able to build! Once built it's definitely not a 1/8 scale car, yes length wise and tires are but all the internal stuff is of 1/10 scale and not greatest of quality tbh dont think it will hold up to 1/8 electrics, it's false advertising! Wouldn't buy again

Respuesta de radio-controlled.co.uk
Excellent fast delivery my son it going to love it thank you very much and merry Christmas
Unable to supply the rc car I bought (still for sale on website). Supplied an alternative, which I’m delighted with but I still have the invoice for the car originally purchased. Just hope I never need to make a warranty claim
Wanted an xmas present for my son unfortunately at the time the model I wanted was out of stock pretty much everywhere olly sourced an alternative and even sourced a replacement body I originally wanted.excellennt communication Fantastic service will definitely be using again. There will be 1 happy lad this Christmas. Thanks again guys
Not a great experience so far sadly. Placed an order for a MJX 10208 a couple days ago (described as Black Friday sale, a few left) to be told this morning that it's not actually in stock.
I have only been offered one alternative (an Omni Terminator alloy) and whilst a good truck, isn't quite the same VFM and is much smaller and with inferior spec electronics as a "free upgrade", tbh it's the same price more or less, or what I am assuming was an offer of a refund. Sadly I have felt compelled to accept the offer due to (in my personal experience) long paypal refund times and have no interest in waiting up to 3 weeks, and I need to get this sorted now and not await a refund at the vendors and Paypals leisure. So i'm stuck with an RC I don't really want.
I also bought some batteries elsewhere to use with the 10208 and luckily, at the last minute thankfully decided to buy 3s instead of the 4s Lipos that I was going to do. I would have been even more cross if I had purchased some 4s' to now find I can't use them and then have the hassle of sending them back. So I'm hoping what I got fit the Omni.
To be fair, Olly has kindly informed me of the mistake this morning, was apologetic and offered an alternative (even if it was only one for the same sort of price). I emailed him back this afternoon when I saw his email, but have had no reply yet. I do understand this happens, but seems to happen a LOT online to me. Accurate stock shouldn't be hard to keep on top of.
But ultimately, if I wanted a Terminator Alloy I would have ordered one. I just hope when it comes it has no problems, and also meets the needs of where I am going to run it which is why I originally ordered something larger than a mini 1:10. There's quite a bit of difference in the size between the 2 models.
There's a lot of happy customers on here so hopefully this is not representative of general service, so 3 stars so far for keeping me in the loop, but for me it's been a bit of a disappointing purchase experience so far, and I haven't even received anything yet. Sorry.
Entrega em perfeitas condiçõe. Corresponde ao esperado. Responde às questões imediatamente.

Respuesta de radio-controlled.co.uk
Great RC car at a reasonable price good all round service we would be buying more RC here for sure.

Respuesta de radio-controlled.co.uk
Controller turned up broken, spare was meant to be sent out but nothing turned up yet.

Respuesta de radio-controlled.co.uk
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