SERIOUS-RC Opiniones 

503
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Brilliant customer service. It's refreshing to see a shop with an actual phone number as so many have gone email only. They went above and beyond to help get my boys nitro car setup correctly. I would... Ver más

Valorada con 5 estrellas sobre 5

Excellent service, products and help even when there has been an item with a slight defect (nothing horrendous!, more me being fussy 😂). The team are very helpful and swift to sort any concerns... Ver más

Valorada con 5 estrellas sobre 5

I purchased my first real RC car from these guys. They were super helpful, kind, friendly and the delivery was insanely quick. They've since helped me with a couple of questions and support, t... Ver más

Valorada con 5 estrellas sobre 5

Loved this 1/10 crawler from Serious RC. Arrived later than stated date but this was NOT down to Serious RC but customs in Belfast, so be aware that your item may be delayed in Northern Ireland. Fan... Ver más

Información sobre la empresa

  1. Tienda de hobbies

Escrito por la empresa

We supply high performance nitro & electric touring cars, trucks & buggys. We are also the UK distributor for the Rlaarlo brand and the MJX Hyper-Go Series. www.seriousrc.co.uk


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

503 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(503)

170 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Brilliant customer service

Brilliant customer service. It's refreshing to see a shop with an actual phone number as so many have gone email only. They went above and beyond to help get my boys nitro car setup correctly. I would recommend to anyone.

11 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Had a slight issue with my sons…

Had a slight issue with my sons birthday present, left them a message on live chat and gentleman called me on a Sunday even when they were closed.issue resolved and happy birthday boy
Well done

5 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Very poor customer service.

Very poor customer service.
Ordered a few parts and a pinion listed as an "upgrade" that simply doesn't fit. This company then turned around and blamed it on my despite them being the ones who advertised the product wrong.

As a result of the cheek, I left a bad review and got a snippy response so I fired back. They blocked me from Facebook due to leaving a bad review and claim they can no longer take orders from me.

Poor customer service, never see the likes.

Will happily provide proof if anyone wants.

12 de junio de 2026
Opinión espontánea
Logotipo de SERIOUS-RC

Respuesta de SERIOUS-RC

Hello Sam,

Firstly, we are sorry to hear that you felt our service did not meet your expectations. However, we believe your review does not fully reflect what occurred.

At no point did we intentionally place blame on you. You contacted us by email to advise that the part ordered did not fit your model. We explained that the part was not designed for your specific model and is only compatible with the models clearly listed in the product description.

We appreciate things can be taken wrongly over email so we're sorry if you felt blamed but we were just pointing out that the wrong part had been ordered - if you had called in advance of your order we could have advised the correct part for your model. We did recommend you return the part for a refund which you declined.

Regarding Facebook, you were blocked from our page following disrespectful comments directed at a member of our team. In response to one of those comments, you were also informed that we would no longer be able to accept future orders from you.

We do not tolerate abusive or disrespectful behaviour towards our staff, who are there to provide assistance and support. In several years of trading you are the only customer we have had to actually report, block and stop taking orders from.

We wish you well with your hobby but we are unable to accept orders from you for the foreseeable future. We believe this is in the best interests of both parties following the issues we experienced.

Thanks, Mike

Valorada con 5 estrellas sobre 5

Proper Service, Cracking Product

Excellent service, products and help even when there has been an item with a slight defect (nothing horrendous!, more me being fussy 😂).

The team are very helpful and swift to sort any concerns, questions or support queries.

I’ll certainly be adding to my collection from these guys again!

1 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Serious rc are leaps ahead of the rest

Was my first foray into rc cars as I watched dozens of videos tempting me to chase 100mph plus cars without putting my driving license at risk. I came across serious rc and from beginning to end they have been amazing to deal with, every chat is responded upon almost immediately and I had an issue with a product which was due to a manufacturing defect and serious rc have been nothing but reassuring to deal with and have not once left me stranded alone and have always worked up a satisfying resolution with me. They have a huge inventory of parts aswell therefore I will continue using them for my current vehicle and will also purchase any new vehicles from them as they are a delight to work with and have the best prices I have seen for what’s offered not to mention rapid next day delivery. Keep it up guys you’re doing great 👍

14 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic for all your rc needs and…

Fantastic for all your rc needs and always helpful when you have questions. Super fast service and items are always well packaged. I will be returning for more products when i need them.

1 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely amazing. 100% recommended.

The guys at SeriousRC are ALWAYS helpful, going above and beyond to make sure you get the right parts every time.

Amazing customer service in a time when most companies have forgotten what service means.

100% recommended.

28 de abril de 2026
Valorada con 5 estrellas sobre 5

Had an issue with my RC car breaking…

Had an issue with my RC car breaking down recently, and I couldn’t figure out what was going wrong. Reached out for help and the support I received was spot on — they guided me through everything step by step until the problem was sorted.

Big thanks to Mike for the help and patience, really appreciate it. Great service and support all around!

20 de abril de 2026
Opinión espontánea

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