Radius CONNECT24 Opiniones 

724
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The mobile watch has given our family great peace of mind as we can track exactly where mum is on the mobile app and can also see how active she has been with the step counter. Highly recommend. Servi... Ver más

Valorada con 5 estrellas sobre 5

At our initial enquiry the member of staff was very clear and very helpful. The user's experience has being very good - following a fall at home there was an immediate response. I would recommend R... Ver más

Valorada con 3 estrellas sobre 5

8My mother is 90 years of age and is reliant on this service. Alarm went of to say it was a test and when she push button as requested was unable to get through just message to say call would be an... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I found the order process straightforward. Delivery of the alarm watch was prompt. It came with easy to understand instructions. My father was able to carry out the test call without difficulty. I ha... Ver más

Información sobre la empresa

  1. Proveedor de equipos de seguridad
  2. Cabina para llamadas de emergencia
  3. Servicios de asistencia médica a domicilio
  4. Ayuda a domicilio
  5. Cuidado de personas mayores
  6. Proveedor de equipos de telecomunicaciones

Escrito por la empresa

Peace of mind is knowing that someone is always there to help you or a loved one. Radius Connect 24 provides a personal alarm service to anyone who is concerned about personal well-being or home safety, or who may feel anxious about managing on their own.

Your call for help, always answered

Escrito por la empresa

Your call for help, always answered
Our personal alarms are a discreet, quick and reliable way of getting 24/7 help at the touch of a button if you have an accident or emergency in your home. Our service gives users the freedom to live independently in their own home but with the knowledge that they have instant help if needed.

Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

724 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(724)

146 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Good News

Delivery was prompt & set up was simple. It has taken some time to recognise the beep that tells me it needs to be plugged in for power.

21 de abril de 2026
Valorada con 5 estrellas sobre 5

Superb system

It gives my elderly father and myself peace if mind that if something happens to him that i can be contacted.

18 de abril de 2026
Valorada con 5 estrellas sobre 5

Application process

It was easy to start the application online and this was quickly followed up by a sales representative who talked me through the process. The call button arrived within 3 days and the setting up was straight forward.

29 de marzo de 2026
Valorada con 3 estrellas sobre 5

My mother is 90 years of age and is…

8My mother is 90 years of age and is reliant on this service. Alarm went of to say it was a test and when she push button as requested was unable to get through just message to say call would be answered as soon as possible.
When she finally got through was to they were short staffed and only 2 staff on duty until 8am next morning.
I wonder what would have happened had she fallen etc and needed help
So she has now chosen to terminate her contract as they also Increased price from £9 to £15 per month and she is fearful if she needed help immediately it would not be available

16 de abril de 2026
Opinión espontánea
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Respuesta de Radius CONNECT24

Hi Christine,

Thank you for your review.

I’m very sorry to hear about your mother’s experience – I completely understand how worrying this must have been, especially given how important it is to feel confident that help is there when needed.

We have looked into the call you mentioned, and it was answered within 127 seconds. While this is longer than our usual response time, it is still within our operational capacity. As a TSA-accredited service, we answer approximately 98.5% of our calls within 30 seconds, so this was not the level of service we aim to provide, and I sincerely apologise that we did not meet our usual standard on this occasion.

Please be assured that this was an isolated incident, and we continuously monitor staffing levels to ensure our customers receive a prompt and reliable response at all times. The safety and reassurance of our customers is our top priority.

With regard to the price increase, this is due to the national upgrade from analogue to digital telephone networks, which requires us to provide updated, digital-compatible equipment to ensure the service continues to operate safely and reliably in the future.

I’m also sorry to hear that your mother has decided to cancel her service. We will give your mum a call to offer our apologies and address any concerns directly.

Thank you again for bringing this to our attention.

Kind Regards,
Roma @ Radius Connect 24

Valorada con 5 estrellas sobre 5

Perfect

Quick, easy and efficient service and delivery. Product easy to install and for service user to operate. Test calls were gentle and welcoming.

4 de abril de 2026
Valorada con 5 estrellas sobre 5

Great company

Good advice from the start about which item was best. It was available for pick up from Hollywood the same day and was easy to set up and test. Interactions with sales staff and call centre have been great so far. Very reasonable monthly cost with no set up fees.

15 de marzo de 2026
Valorada con 5 estrellas sobre 5

So far so good

So far so good. Very easy process to purchase and set up. Watch is discreet and has great range. Great customer service, it feels like they guenuinely care. And great price!

10 de marzo de 2026

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