Ralphlauren Opiniones 

I wish I had read the reviews before purchasing online.
The refund process is awful..
Major and smaller stores refund back within 7 days but RL really do take the snails pace of refunding back the money .
Surely if an order is shipped within 7 days why can't returns be completed at the same timescale.

Cannot believe how appalling their customer service experience is. Sent the wrong item and now expect me to wait 5+ weeks for a refund?

First it’s sent to Feltham in the UK and then they don’t start the refund process until it’s been received in Italy???

THEN once that process has been started it takes another 14 working days to sort the refund.

Never in my life have I experienced such useless customer service representatives and never again will I order directly from Ralph Lauren.

PATHETIC. AVOID AT ALL COSTS.

Genuinely awful. For a decent brand you would expect they put some of the money into their operation. Bought some shoes tried to use the refund portal didn’t work, emailed them to come back with a link. I posted them back 15 days ago but they’ve advised my refund will be in my account by the 16th June which is another 20 days away…

Service is actually really poor and I wouldn’t shop again based on it.

Wish I'd read these reviews as well - awful at sending back refunds for returned items. Their website says allow up to 2 weeks, but I'm well past 2 weeks in waiting now!

Literally other clothes manufacturers send refunds back within a week, why does Ralph Lauren take 3+ weeks?

I contacted their customer services, to which they replied with a lot of generic information on their returns process, but no actual information on where my refund was in the process.

This is relevant to RL UK. Well, after over 30 years of buying RL it has come to a spectacular crashing end with an absolute loss of customer service and trust from the apparent demise in their logisitcs, communication and actually caring about the customer. A long story...
We ordered a lot of RL stuff for xmas and one item came with the electronic tag still attached. We rang and was advised to take it to a store to get removed. As we live 1.5 hour from nearest store we wanted to return the item. The first hurdle was no returns label. We dont have a printer and despite RL's claim it's to save paper they still include a full A4 sheet receipt in the delivery that was half empty space. Half empty space that could've contained a returns label perhaps? We rang to seek advice and was told to go to an internet cafe! Again we live 10 minutes away from the nearest town and also internet cafes disappeared in about 2005 as far as I remember. The next instruction from a CS employee was to drive to my UPS drop off as they'd print a label for me. So off I went, on a 30 minute round trip, wasting my fuel and time, to be told that they never have printed off UPS labels! So back home again and on the phone to a different CS who told us that was wrong and they dont know why we were told that! At this point as im starting to lose time and money on wild goose chases so I demanded they sort this issue which is fair as I had been given wrong information. After lots of to and fro they admitted it was unfair to of made me waste my time so they arranged, at RL's end, for a pick up at my address with UPS. This was all documneted in an email chain too. The following day a van turned up and took the parcel. Cut to two months later and still no refund. And back on the phone again to RL and email. We were then told to provide proof we'd sent the item which of course we dont have as we didnt book it!! Despite the email trail to prove it was RL's side that booked the courier, we were being accused effectively of lying as RL refused to believe any package had been collected. As we didnt book it we had no access to any of the proof and that lays with RL who booked it! Again we had to explain this and referred them to the email exchange that clearly shows RL booking the courier. We were told by a person that we still have the package despite telling them a van arrived and took it from me. Are they suggesting we imagined it and we would suddenly walk into a room and the package was magically still there?? We then wait, wait, wait and make more calls for a different person in RL to actually ring the courier company with a tracking number, of which we wouldnt know as we didnt book it, to say "Oh yes it was collected and we did receive it back weeks ago". So then a refund was initiated.
Can someone at RL please explain why I, as the customer, has had to all the basic leg work, chasing, complaining, accused of lying, time on the phone when you have so-called "staff" being paid to basically make the customer run around in circles making phone calls and phone calls and driving about?
The result is we have absolutely no faith whatsover to ever buy another RL product online as we do not believe for one second that we WONT have an issue should we need to instigate a return. An absolute shambles and months of messing about for a simple return.

Shocking customer service one. I have been over 2 months trying to sort a refund for a returned item. Even the return was impossible to organise.

Superb Cs from Liverpool One store. Having been bought a black leather duffle bag for my 50th bday a year n half ago one of the studs from the bottom of it had fallen off. I went to the the store and upon being seen by Sophie who took the bag and said if I can give a couple of days to try and sort it out. We'll after a week I received a call to be told that she had found a new bag ( having been discontinued?) in the London store and was ready for collection. It seemed nothing was a problem from the store to help. It's a shame other Companies can't be as helpful.

very bad experience I hope I never meet you and none of my friends,I bought a product and wanted to return it to my surprise, it turned out that there is no return label inside and you have to print it out we live in times when printers have gone into oblivion,their website works pathetically very slow it stutters i have tried to open it on pc as well as on android phone,it is specially built in such a way that it is difficult to find a return form to print, shame on you, I hope customers will sort you out

Wow do I wish I’d read these reviews before I ordered £600 worth of clothing. Ive had nothing but issues trying to get a refund. I’ve sent countless emails and spoken to a number of useless people in their ‘customer services’ All have reassured me that the refund has been processed. It hasn’t and I’m still £609 down. Luckily I paid through PayPal so disputed the payments and have retrieved £300 back.
Do NOT order from RL!!

It appears Ralph Lauren are not interested in your experience at all. I sent them an email stating the reviews on Trustpilot were appalling and as I was interested in buying a few items from them, could they put my mind at rest in assuring me I would have a positive experience in doing so...... their silence is deafening!
I will not be buying again from Ralph Lauren and there are a lot more companies out there who do care where you can spend your hard earned cash.

Hideous. Bought a coat which by the way was tiny and was not the measurements expected. Returned parcel through UPS which is a nightmare to find a drop off point. Two weeks later no contact no refund can’t get hold of them. £270 and nothing. Avoid at all costs I am now going to the ombudsman

terrible online service my order havent even shipped yet 2 weeks now..... very disappointed for this brand . i have order previously and fine as website says shipped within 3 days but now?? not even responding on live chat phones or even email.

From the look of the customer service reviews on here I’m not surprised at the lack of customer service.
Contacted them because of an issue with delivery and ups and got told exactly what I’d told them in my email..can’t even read an email correctly… can safely say I’ll never order from them again especially with the high postage costs.

Hurrendous customer service, bout a child’s jumper, first of all I can’t send it back as my customer number isn’t registering with there system..rang customer service , had a really bad line actually thought I had been scammed, lady unhelpful, couldn’t find invoice , finally she found it and said oh it was in sale and none left.. even though I paid full price, she said that is why it won’t give me a return option! Asked to speak to a manager and she informed me no! And to email, wrote an email which now keeps being bounced back and won’t send!!!
Worst customer service experience not what you expect from a reputable company.. will NEVER buy of them online EVER again!

Poor website with numerous problems checking out where it wouldn’t take payment, kept looping me round entering address and re-entering payment details.

Eventually ordered and paid for an item but with all the problems realised that the order I did place (about my tenth attempt) I’d ordered the wrong colour. This couldn’t be change apparently so had to cancel the order before it was shipped, which I asked to do then go be told it can’t be done as it is “ready to be shipped”!!

Meanwhile I’ve ordered the correct colour (only three attempts this time) but so far they’ve refused to cancel the original even though it hasn’t left their warehouse.

Very very poor service from a brand where you’d expect better.

Dreadful service from their woeful Scottish customer service centre. Was served by a rude lady called Karen - zero tact, zero training and a classic case of wrong job for a person who should work in a non-customer facing role. They lost my order for the second time, response promised but never came, how does a luxury brand treat customers with such contempt. Their score on here says it all really. Appalling.

Just awful! I bought a coat which was faulty. It took several approaches by email and by phone to get a response eventually. Then there was an endless back an fourth. Eventually they say they will refund me. It’s been a week or two of stress. I will never buy from them again. I will never buy Ralph Lauren again. What scumbags!

As per usual horrendous service

Ordered a £400 jacket and simply asked for them to confirm my details as it didn’t display properly on their payment summary screen when checking out. Worried I will get my garment in the wrong size.

I emailed customer service with a simple request and in return have been given 4 automated messages in return asking for security questions to be answered, having supplied the details 3 times to receive yet another request for details it beggars belief. So much effort for such a simple request.

A company so reputable with so many poor complaints is baffling to say the least. Should have simply spent my money elsewhere.

I have no doubt I’ll get my garment in the wrong size and won’t be able to return it due to it being a personalised item. I’ll look forward to the small claims process 🙄

Good. Reasonable price and good shoes. They last me well.

I will never again buy online from Ralph Lauren. The returns have to go to Italy and refund can take up to 30 days. Not great when you just spent £1000. This practice is not acceptable. Avoid, Avoid, Avoid.