Ralphlauren Opiniones 

Worst costumer care in the world selling big price but when the product needs to be replaced or sent back or refound is becomeing a fraud, i am waiting for a 20£ voucher to use and fix for more than 9 months. worst costumer care!!!!! just scam

Bought the RRL Indigo Striped Jacquard T-Shirt (style 3616850863511, €145) in the Black Multi colorway. The website description says "Jacquard-knit with indigo-dyed yarn" — this is false advertising. There is no jacquard knitting in this dark version at all; the stripe pattern is a cheap rubbery screen print applied on top of flat fabric. The blue colorway of the same shirt is genuine jacquard — so this isn't a design choice, it's a straight-up misrepresentation of the exact same product line. Paying €145 for a heritage brand and getting a basic printed tee is unacceptable. If you're considering this item, check the colorway carefully before you buy — don't trust the product description.

DO NOT BUY! Illegal practices—refusing a refund for a stolen parcel!Avoid Ralph Lauren at all costs. I placed an order, and the courier simply dumped the package outside the property and left it. Unsurprisingly, the parcel was stolen and I never received it. The tracking information explicitly proves that it was left outside in an insecure location, yet Ralph Lauren is flat-out refusing to issue a refund.This is a direct breach of the UK Consumer Rights Act 2015. Legally, the retailer is responsible for the goods until they are in the physical possession of the customer. Leaving a high-value parcel outside on the street is not a legal delivery.Their customer service team completely lacks integrity, hiding behind generic policies instead of adhering to UK consumer law. I am now forced to claw my money back through a bank chargeback and have reported them to Trading Standards. A luxury brand charging premium prices should not be engaging in illegal trading practices and treating paying customers like this. Absolute disgrace.

The website is truly abysmal. It feels like navigating a 2000’s website, on dial up internet. Really does need a revamp, for such an incredible brand the online presence is shocking.

I have been wearing Ralph Lauren for 40 years, and have bought literally dozens and dozens of articles of men’s clothing , in New York, California, and in the last twenty years online in the Uk. I have also bought many gifts for relatives and friends. Their online offering has deteriorated so badly that I have just wasted an hour of my life trying to buy a gift for my grand-nephew. It took me to their German website, in German, for some unknown reason, at which point I gave up. What a tragedy that a once stylish brand has become a dreadfully poor online sales disaster.

I would just echo previous reviews. Staff are polite but do no actually answer anything or broke about resolution.

Called customer service on a few occasion regarding a couple of issues with my online purchases and returns. The assistants were polite and professional but I got no follow up response or resolution from them. Therefore i will not shop RL products online in the future.

17 days later and still no refund. Delivery was speedy, but the item was not as described. It said white but it was ivory. The sizing was off, even though I checked the size guide carefully. Now I’m £236 out of pocket and still no refund. I guess that’s how they make money. Ps just got a notification saying they gave processed my refund and ‘please allow one full billing cycle for the balance to appear’ Absolutely disgusting

They advertise a price adjustment in the scenario that an item is reduced within ten days of purchase. I contacted them via WhatsApp to request the price adjustment, as a dress I had just bought was reduced by 20% within days of my purchasing it. A customer service agent named Mustafa was entirely unhelpful and insisted that he couldn’t see the 20% discount and therefore couldn’t honour the price adjustment promise. I sent him screenshots of the Ralph Lauren website showing the discount, but he seemed to ignore these and just kept repeating that he couldn’t see the discount at their end. This seemed like an obvious attempt to wiggle out of honouring the price adjustment promise. Very frustrating and not what I expected from Ralph Lauren. I asked several times to speak to a customer service manager and this never happened. Terrible customer service.

Ordered some gifts for my Fiance for his birthday and was happy with the items received, hopefully he will just as happy when he gets his pressies on Friday!.
I ordered 3 items and they came in 2 separate deliveries, the 1st went smoothly and came exactly on the day it said it would. The 2nd one got delayed in Germany over the weekend but despite this still reached me only a day later than stated! I'm very happy with the service and satisfied with the delivery. UPS kept me updated promptly throughout.
Thank you! 😄

Customer service is non-existent. The telephone number only sends an automated message with a link to talk to a bot. I returned an order, was not reimbursed and e-mailing is a nightmare. Do not buy online.

UK consumer issue with Ralph Lauren.

Order marked “delivered” but courier photo shows the parcel left at a different address. I provided proof of my front door.

Ralph Lauren accepts an investigation is ongoing but refuses a refund unless I wait, despite delivery to the wrong address being non-delivery under UK consumer law.

Please resolve.
Photos of wrong delivery address pictures already been submitted via RL whatsapp customer service
Dreadful service Condescending attitude from every member involved in group chst

My order was shipped without complete shipping information leading to UPS being unable to deliver the package. I contacted RL customer service twice to have my information updated and they assured me it had been done and confirmed with UPS. Nearly two weeks after placing the order I get a notification that the package was returned to RL because the shipping information was not provided. Now I will have to wait up to 10 days for a refund and have to place the order again. Avoid and buy from another retailer!

Ordered a coat on 4th January, as of 12th January still no delivery to parcel shop. Should have been delivered last week, then delayed due to bad weather! Tracking said out for delivery today then when I checked around 4pm it said return to sender requested! Very strange. I called Ralph Lauren and they weren’t helpful, she told me it had been delivered to the shop and gave me a pick up code but couldn’t explain why someone had requested ‘ return to sender’. So along to the pick up shop I went only to find it hadn’t been delivered and I fact they’d had no parcels today from UPS. Call UPS get staff with poor English who seem to dance round the question of Where’s my parcel? Even the manager was useless. Tracking update now says delivery by end of play tomorrow. If it doesn’t arrive I will raise a dispute with my credit card provider. Really expected better from a well known brand. Wish I had seen the reviews prior to ordering as I wouldn’t have bothered. I will never order from them again. AVOID AT ALL COSTS..

Ralph Lauren online = speedy delivery! Sure UPS has its weird moments but still Great Experience at R.L Online. Also EXCELLENT shopping at Ralph Lauren Brompton Cross store. Thank you Maurizio for being wonderful and making us feel so welcome. I really liked his approach - comparing to other stores he was not pushy and allowed me to lead hence I also purchased items. Coming back to Brompton Cross store real soon. Inga & Louie

I ordered a coat online which was supposedly delivered by UPS on 31/12/2025 (there have been several amendments made to their tracking since they ‘delivered’ with the last update that it was signed for by ‘Mo’ who does not exist, at least not at the delivery address). I raised the matter on the day as I did not want to delay raising this issue. I have now contacted RL’s customer service on 3 occasions to chase getting a refund. On each occasion I get told that they need to investigate with UPS and that I will hear back later the same day with an update. They never phone back or contact me. After speaking to them today, I have asked for my query to be raised as a complaint. I have been advised the turn around time is 24-48hours. When I do not hear from them in 48 hours, I will be raising a credit card dispute. I wish I had read these reviews before ordering as I would agree with the comments about unreliable couriers and poor customer service.

I ordered some very expensive boots for christmas for my daughter the boots arrived, but the left boot was a size 6 and the right one was a 3.5 how can a reputable company get this wrong .
I'm very unhappy about this as I have no christmas present for her now.

Horrendous! The most expensive company but has the WORST customer service. Their call centre is in South Africa and they know NOTHING. I have been constantly emailing them and ringing them for months fighting to try and get my orders and refunds. They have the wrong UK size on their website for ALL of their shoes so they are all too big. You need to order a size smaller than you usually wear. They have a US size 8 listed as UK size 5 but US size 8 is UK size 4. I told them about this but they haven't corrected their website. Their complaints dept is incompetent just like the whole company. I would never order from them ever again. I have wasted so much time with them. Only managed to get a refund by doing a paypal claim

Terrible customer service. Parcel got lost and they won't issue a refund or replacement.

If I could give no stars I would. Simply the worst online experience to date. Sent out all wrong order then asked to pick up the expenses to return, if I don't they would not return my money. No customer service just robots with a script. Do yourself a favor don't buy online.