RCB Logic Opiniones 

1396
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

As always RCB Logic managed to save the day. Atem switcher ordered on the Friday, arrived in Cornwall early Saturday. Fantastic service. I can't recommend enough. Will be using again and again. Thanks... Ver más

Valorada con 5 estrellas sobre 5

Quick and speedy purchase with a great price for this sought-after product. After realizing the item did not include automatic dispensing of the virtual software key as a part of the site, I emailed t... Ver más

Valorada con 5 estrellas sobre 5

Nice easy to use website, great up to date communications and efficient service. I made an order at approx 1pm and had it in my hands 24 hours later. Who can grumble. And what I ordered was cheaper... Ver más

Valorada con 5 estrellas sobre 5

Product was on back order but arrived ahead of estimated time, and was preceded with a courtesy call to check no details had changed. Item was priced competitively, packaged well and tracking was spo... Ver más

Información sobre la empresa

  1. Proveedor de equipos audiovisuales
  2. Tienda de cámaras
  3. Tienda de fotografía
  4. Proveedor de equipos para videollamada

Escrito por la empresa

We are a Main Dealer for Blackmagic-Design, PTZ Optics, Kramer and Decimator-Design. We hold a large amount of stock in order to fulfil orders promptly and have a wealth of experience to help guide you to making the correct product purchase. We list a wide selection of video ‘glue’ products to solve video, audio, and general IT infrastructure requirements such as extending video and audio over long distances, video conversion, video routing and distribution.

rcblogic.co.uk Details

Escrito por la empresa

Same Day Dispatch
We strive to get every order placed before 4pm, sent out the same day.
Same Day Delivery By Courier Bike
If you need items straight-away, we can arrange a same-day courier delivery within the M25 and other South-East locations.
Expert Advice
We have a wealth of technical experience to help guide you to making the correct product purchase.

Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,9

Todas las opiniones

(1396)

69 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Appreciated the support responses (email)

I was pleased with the pre and post order experience. Furthermore the product I ordered did work better than originally expected, as I was assured that it would.

Couple of IT gripes: After ordering on-line, I never received any email acknowledgment of the order/reference number as promised at the end. Also when I used the on-line form to make an initial enquiry, I never received a response. Used email to make same query and support was good.

7 de febrero de 2025
Valorada con 5 estrellas sobre 5

Great company

Great company. Well packed, quick delivery. Highly recommend RCB Logic, and I'll be back! Many thanks.

12 de febrero de 2025
Valorada con 5 estrellas sobre 5

I got a great service from RGB logic

I got a great service from RGB logic. I telephoned them to ask a couple of questions about a product I was thinking of purchasing, and they were very helpful, friendly and clear about the product I was interested in. I bought the product a bit late in the day so I missed that day's pickup for next day delivery, and they even sent me an email to apologise. I got the product the day after. It was still a fast and solid service. All round I'm very happy and I'd definitely buy from them again.

27 de enero de 2025
Valorada con 5 estrellas sobre 5

AMAZING

Rene and the whole team have been amazing. They went above and beyond to help me and really saved the day for a show that we had a camera in. It's really rare nowadays to get good service and the team were outstanding, I can't thank them enough. Such a top company.

2 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Impressed by speed of response

My first purchase from RCB and I was impressed by the rapid delivery and the way they sent my Resolve serial numbers by email so it could be installed before the package arrived by post. Very good service.

16 de diciembre de 2024
Valorada con 5 estrellas sobre 5

Great service

I purchased DaVinci resolve studio. Received the physical license in 2 days and they sent a photo of the license on the same day of purchase by email so that I could use the license straight away.

10 de diciembre de 2024
Valorada con 1 estrellas sobre 5

Product took ages to arrive

Product took ages to arrive. I chased them up and they informed me that their had been a problem, they didn't think to inform me their customer. They said that they sent an email with a serial code on which I never received. I then asked for a download link and they never responded.
First and last time I shall use RCB.
They also refuse to accept my feedback, with no apology, which is fair enough, but they will never improve their customer service if they don't take on board the customers experience.

30 de noviembre de 2024
Logotipo de RCB Logic

Respuesta de RCB Logic

Hi Tony, Thank you for your feedback. We don't agree with your opinion that we didn’t keep you informed. We delivered the software activation code you purchased by email, on the Monday morning after your Saturday purchase, as per the advisory note on our product page. We have logs of the following communications we sent to you and received from you. Some of our emails you replied to – so we know for sure at least some of our emails reached you.

30/11/24 Order placed (Saturday)

RCB Logic 2/12/24 09:45am - Advisory Email stating we were waiting on stock

RCB Logic 2/12/24 10:11am - Advisory Email stating we had now received stock and within this email we sent you your software activation code.

Customer 07/12/24 12:16am - Your enquiry to us about order not delivered and tracking number request

RCB Logic 09/12/24 09:45am - Response to your enquiry providing shipping information and we also attached our original email containing your software activation code (again).

Customer 09/12/24 10:21am – your reply thanking us and noting you had not received any correspondence from us. You asked for the software licence details (which we had emailed you in the email you were replying to!)

RCB Logic 09/12/24 10:39am – For the third time, we emailed you your software activation code.

Customer 09/12/24 12:39am – You stated you had not received our earlier emails but thanked us for resending it. You then asked for help with the download.

RCB Logic 09/12/24 12:39am – We sent you detailed download instructions.

We note we tried to call you on a number of occasions but you were not available. We did not receive any calls from you.


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