Reactive Parts Opiniones 959

Ordered parts to upgrade my bike towards the end of last year. Understandable it's near festive period so not to expect it beforehand. After the initial period ends I emailed for an update. Get told 3rd week of Jan. I then I had to email again myself in January for another update to be told it wasn't sent in. I had to keep chasing via phone and email in order for something to get done. Finally got the parts at the end of Feb after constant chasing and complaining.
You get no update from the team unless you pester them, really poor customer service in that regards.
No apologies at the end or even any offer of good will for the stress it caused when spending over £500 on a order I had to wait months for.
Never had an issue before when I ordered from them but this was a huge let down.

0 stars if I could emails get ignored still waiting on a refund told 5 to 7 working days been now 14 days still no refund absolutely appalling customer service.

I reached out to the company after not receiving a part for months after placing my order, they communicated promptly back with me. Apologized, told me the situation and had it resolved INTERNATIONALLY within 2weeks. The part on back order was sent from Italy, to the UK, and straight to me in the US. They moved mountains for literally a nut I can't find anywhere in stock in the United States. I'd buy more from them if they were closer but they had for sale exactly what I needed, and for that i am forever grateful. Thank you so much everyone.

Has to be the worst company I have ever dealt with. I have been waiting for a dust cover for six weeks now and they keep telling me lies every time I ring them so I ring back in a couple of days and it’s like they’ve completely forgot about me not only that I’ve purchased nearly £1700 of Brembo brakes 4 weeks on and still nothing, AVOID

Great price and super speedy dispatch

Order the item in October took 3 months to arrive I did call in November regarding stock was told it would arrive that week .
Communication can improve this the second time upon to me dealing with Reactive Parts .
New to think 🤔 twice to use it again and recommend to some one .

Great products at a great price with excellent service and delivery, highly recommended.

They got messed around by the supplier and rather then mess me around, they upgraded my order at no extra cost.
5* service

Fast delivery and quality products every time.

Great service. Ordered one delivered next day.

Prompt delivery, next day after ordering. Many thanks 👍🏼

Great communication via the phonelines... to be honest the email response was a bit delayed as I needed some information prior to makimg my purchase, but I followed up with a phonecall a day later and the customer service was excellent and the products are perfect. Delivery was much faster than expected as well...I will definitely be a returning customer.

Absolutely terrible

Fast shipping. Product works well as described.

From purchase to unpacking was simple and delivery was really quick.
Thank you.

Quick dispatch and delivery and keep updated all the time

Fantastic service from reactive parts. Ordered and delivered within 24 hours. Have used them before and will definitely use again. Definitely recommend