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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Worst site you’ll ever use , £200 in and not a single bonus , terrible site never pays nothing even half decent

Valorada con 1 estrellas sobre 5

Been a member for about a year had no issues till the other day when I hit a scatter bonus round and game crashed. Tried again a few days later let me continue my bonus round but kept crashing. Conta... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

They sending you promotional emails offering X amount of spins for X amount of money and somehow it NEVER gets credited. Customer service!? Asked for a screenshot of the bonus knowing well that once y... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Reported fraudulent activity, asked for official proof which has been provided and now they have disabled any use of live chat and are ignoring any email or contact request from me. They have no car... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Casino o apuestas online

Escrito por la empresa

Red Casino is a premier destination for gambling enthusiasts, with an unrivalled casino experience available right at your fingertips. Our cutting-edge gambling platform offers a wide range of online casino games, including table classics like blackjack, poker, and roulette, as well as exciting online slots that are updated regularly. Plus, we offer engaging live dealer casino games that provide a real-time experience.


Información de contacto

2,0

Malo

TrustScore: 2 sobre 5

85 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 13% de las opiniones negativas

Suele tardar más de 1 mes en responder

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Iv never experienced anything like it…

Iv never experienced anything like it ,I can't get nothing every game nothing no wins and if u manage to eventually get a scatter it's the lowest amount ever ,yes it gambling but come on not 1 game to even get a win something not right .I play other sites and it's never this bad im avoiding at all costs complete and utter con

16 de julio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Scam

They will happily pay out a small amount, but suddenly have issues with verification for larger amounts. They will gaslight you, while you're literally holding your ID next to your face in perfect lighting with nothing covered. KEEP IN MIND: Gambling Commision rules state all casinos must verify ID BEFORE any gambling takes place. Asking for ID only when requesting a withdrawal is against the rules and they may be in breach of Licence Condition 17 – Customer identity verification and may be subject to regulatory action. They need to be reported by every user that has this experience.

If you can't get them to help, and try casino forums for advice, RED STAG will remind you that you agreed to stay silent about issues you're having. They try to upset you so you'll complain or reach out publicly because you're getting nowhere trying to resolve things privately. Then they throw out the card of comments like "You agreed in our policy not to say anything about problems you face". Good companies welcome public reviews and transparency. Shady companies will silence and try to conceal how terribly they operate. This company, in my overall opinion based on a plethora of customers having the same experience, is a scam site. Protect your wallet and steer clear.
Notice that the positive reviews are not verified users

12 de julio de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

Signed up Deposited 50 and won 400

Signed up Deposited 50 and won 400, I requested a withdrawal and then all a sudden they want every form of identification under the sun , I’ve sent everything I could possibly send and still haven’t received my money I’ll update to 5 star once I receive my winnings !

27 de junio de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Like many here, I had a deposit bonus which I couldn't find, support was not helpful. However it turned out that it was credited but you have to go to specific menu from the top left "My Bonuses".

The bonuses from deposit go to a specific "My Bonuses" menu or something like that, after you have deposited and will not show up in offers. But they do credit them, they are just hard to find with their UI. With how common of an issue it is, support was useless and did not explain where exactly to claim them. I found it by accident.... Otherwise not a bad casino

20 de junio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Hi anybody playing in red casino stop…

Hi anybody playing in red casino stop now the don’t pay out I’m still waiting from January and no payment for 1400 pounds is like 6month now all they keep saying is to wait for investigation but is like 6 months my name is nikolas dzurko if there is any one can share this information with other people and let them know all so if any can help me so I can contact someone that will help me

15 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thabk you red casino my second the…

Thabk you red casino my second the biggest win I got here. Really dont understand bad reviews, never had problems with your site. Stake 2 pound and won 1000 f , investing 300 f thanks

6 de junio de 2025
Opinión espontánea
Logotipo de Redcasino

Respuesta de Redcasino

Hi Gruzem po Polsce

Thanks for taking the time to leave us a positive review. Congratulations on your win! We hope its the first of many.

Valorada con 1 estrellas sobre 5

Use various sites online and by no…

Use various sites online and by no measure this is by far the worst online Casio I’ve been on, playing at stakes of £50 to over £100 on blackjack and roulette no issues whatsoever I was down quiet a bit and had £140 left on my account which I placed on roulette for them to then refuse the bet as my number had landed with £18 (coincidentally) and on live chat where I raised the issue the response was lower your stake there’s nothing o can do for you, losing is all part of gambling which I understand by no issues arose when I was losing no glitches no nothing but as soon as I land one it’s just naw sorry, disgrace of a site.

8 de junio de 2025
Opinión espontánea
Logotipo de Redcasino

Respuesta de Redcasino

Hi Gavin Villa

Sorry to hear you had a negative experience with us.

Your feedback is extremely valuable for us to continue to improve the level of service we provide our customers.

Please accept our deepest apologies for any inconvenience caused & thank you once more for reaching out to us.

Valorada con 1 estrellas sobre 5

Partners Game crashed during scatter…

Partners Game crashed during scatter round reported over a week ago and still not rectified can’t resume game and keep being told I will receive an email once it’s been fixed going by other reviews seems to be regular thing with this site

4 de mayo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

They sending you promotional emails…

They sending you promotional emails offering X amount of spins for X amount of money and somehow it NEVER gets credited. Customer service!? Asked for a screenshot of the bonus knowing well that once you’ve opened the link doesn’t show again! Although, last time I even took a screenshot and wasn’t enough! Awful site, awful experience

16 de abril de 2025
Opinión espontánea
Logotipo de Redcasino

Respuesta de Redcasino

Hi Vivian H

Sorry to hear you had a negative experience with us.

Your feedback is extremely valuable for us to continue to improve the level of service we provide our customers.

Please accept our deepest apologies for any inconvenience caused & thank you once more for reaching out to us.

Valorada con 1 estrellas sobre 5

Pending withdrawal problems

Pending withdrawal is taking ages. They tried to pay on a bank card which has been lost. I sent all relevant information 5 days ago but still no progress or reply
If and when this is sorted I will think twice about using this site again!

25 de abril de 2025
Opinión espontánea
Logotipo de Redcasino

Respuesta de Redcasino

Hi Robert Dixon

We're sorry to hear you're experiencing delays in receiving you're withdrawal. Please respond to our request for more information and we will look to rectify the issue.

Valorada con 1 estrellas sobre 5

Horrendous

Horrendous - have lower RTPs that most other websites, with most well known games sitting around the 90% mark - this should be advertised better.

23 de abril de 2025
Opinión espontánea
Logotipo de Redcasino

Respuesta de Redcasino

Hi HMVY

Sorry to hear you had a negative experience with us.

Your feedback is extremely valuable for us to continue to improve the level of service we provide our customers.

Please accept our deepest apologies for any inconvenience caused & thank you once more for reaching out to us.

Valorada con 1 estrellas sobre 5

Not really good for people like myself…

Not really good for people like myself who play regularly. Pending withdrawal for ages and there is problem with them issuing payments for pending payments, keep getting told it will be fixed but it’s been a few days and still hasn’t been fixed. Not happy

16 de abril de 2025
Opinión espontánea
Logotipo de Redcasino

Respuesta de Redcasino

Hi Customer

We're sorry to hear there have been delays in receiving your winnings. Please respond to our request for more information and we will look to rectify the issue

Valorada con 1 estrellas sobre 5

So bad

So bad. Think is fixed

3 de abril de 2025
Opinión espontánea
Logotipo de Redcasino

Respuesta de Redcasino

Hi Kane Jennings

We're sorry to heart you aren't having fun on our site. I can assure you our game results are generated by Random Number Generator software, which is tested by third-party compliance regulator. All outcomes are randomly generated and wins are only ever based on luck.

Valorada con 1 estrellas sobre 5

Worst casino worst casino worst…

Worst casino worst casino worst casino!!!! All month every day deposit and play... Small stakes and large stakes. None of them gave anything back, nothing can even be played.

26 de marzo de 2025
Opinión espontánea
Logotipo de Redcasino

Respuesta de Redcasino

Hi W W

We're sorry to hear you aren't having fun on our site. We appreciate all feedback received, including constructive negative opinions, as they help us improve.

As a team, we are committed to providing the best possible customer experience to all of our players, and this is why we are very sorry to read that we have not been able to meet your expectations. If you have any remaining questions or concerns, please reach out to us and we will be glad to assist you further support@redcasino.com

Valorada con 5 estrellas sobre 5

Was really on edge about this site…

Was really on edge about this site after seeing the bad reviews but
I don’t know why people are complaining. Had a great win from £90 to 1.4k on gold cash. Withdrawal was the same day. Customer service was excellent.
Great site !!!!

7 de marzo de 2025
Opinión espontánea
Logotipo de Redcasino

Respuesta de Redcasino

Hi Derek

Thank you so much for leaving us a positive review. We're happy to hear you had a hassle free withdrawal, we hope its the first of many.

Valorada con 1 estrellas sobre 5

Total scam of a site

Total scam of a site , took my money then glitched out , took some more money from me then wasn’t able to log in .

4 de septiembre de 2024
Opinión espontánea
Logotipo de Redcasino

Respuesta de Redcasino

Hi Millil

We're sorry to hear you've had a negative experience with us. Please respond to our request for more information and we will try to resolve your issue.

Valorada con 1 estrellas sobre 5

One of the worse casinos I’ve ever…

One of the worse casinos I’ve ever known I’ve never had a decent win on it every game I play it take my money then pays me back to what I put in it’s a complete scam and a joke of a site you can’t even see what game your free spins are for avoid at all cost

28 de febrero de 2025
Opinión espontánea
Logotipo de Redcasino

Respuesta de Redcasino

Hi Consumer

We're sorry to hear you aren't having fun with us. We thank you very much for reaching out and sharing your feedback as it helps us to improve as a site. We hope you come back and play with us again one day.

Valorada con 1 estrellas sobre 5

Don't play this site !!you will lose

Don't play this site !!you will lose all your money and won't win a thing,your ment to win a cent percentage but it doesn't,iam not a sour loser,and not angry I didnt win ,just confused,as by law you have to win a percentage, my bank are looking into it and I will b going to trading standards with this as I think its a faults casino site

27 de febrero de 2025
Opinión espontánea
Logotipo de Redcasino

Respuesta de Redcasino

Hi MRS ANDREA GRIFFITHS

We know a poor session is frustrating - but gambling is a game of chance and positive results can never be guaranteed.

As a licensed UKGC operator, our games are tested rigorously for randomness - and we always aim to launch games with the highest RTP possible.

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