Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Worst site you’ll ever use , £200 in and not a single bonus , terrible site never pays nothing even half decent

Valorada con 1 estrellas sobre 5

Been a member for about a year had no issues till the other day when I hit a scatter bonus round and game crashed. Tried again a few days later let me continue my bonus round but kept crashing. Conta... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

They sending you promotional emails offering X amount of spins for X amount of money and somehow it NEVER gets credited. Customer service!? Asked for a screenshot of the bonus knowing well that once y... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Reported fraudulent activity, asked for official proof which has been provided and now they have disabled any use of live chat and are ignoring any email or contact request from me. They have no car... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Casino o apuestas online

Escrito por la empresa

Red Casino is a premier destination for gambling enthusiasts, with an unrivalled casino experience available right at your fingertips. Our cutting-edge gambling platform offers a wide range of online casino games, including table classics like blackjack, poker, and roulette, as well as exciting online slots that are updated regularly. Plus, we offer engaging live dealer casino games that provide a real-time experience.


Información de contacto

2,0

Malo

TrustScore: 2 sobre 5

85 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 13% de las opiniones negativas

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Valorada con 1 estrellas sobre 5

I've won 124 and it's been over a month…

I've won 124 and it's been over a month since n still no withdrawal emails saying they looking in to it n that's it don't hear anything from them barring that this site is a con quite happy taking your money but don't want to pay winning even though they charge for depositing and for withdrawing but they don't pay the winning you win

25 de agosto de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

This company has me waiting still for…

This company has me waiting still for my last review of them taking my active bonus game with winnings and spins left that has disappeared then locked me out of live chat so I could only email we have live chat back now after my complaint with only being told it’s being looked into and I will be emailed I’m still waiting I do not understand how robbing a customer with winnings and spins left in a bonus game that it takes you so long to sort out your technical errors or why there is a technical error

6 de septiembre de 2024
Opinión espontánea
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Respuesta de Redcasino

Hi Craig

We thank you very much for reaching out to us and sharing your feedback.

Your feedback is extremely valuable for us to continue to improve the level of service we provide our customers. Please accept our deepest apologies for any inconvenience cause, we were waiting on a response from the Game Provider. I'm happy to say that the issue has now been resolved.

We hope to see you again at Red Casino

Valorada con 1 estrellas sobre 5

Shocking withdrawal time I've been…

Shocking withdrawal time I've been waiting alday for a withdrawal of only £70 i will update if i get it today to 5 star

5 de septiembre de 2024
Opinión espontánea
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Respuesta de Redcasino

Hi Tina

I can see that your withdrawal was processed same day. We hope you come back and play with us again. Thank you.

Valorada con 3 estrellas sobre 5

Spins not activated

I deposited £20 to receive 50 spins on big bass bonanza, the spins weren’t there, so I tried to contact chat line, well after 30mins I gave up. The time specified was no more that a 2 minute wait.
Not very good.

3 de septiembre de 2024
Opinión espontánea
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Respuesta de Redcasino

Hi Marjorie

We're sorry to hear you haven't had a positive experience with us. Please do reach out to us at support@redcasino.com we will do our best to resolve the issues as soon as possible.

Valorada con 2 estrellas sobre 5

Everything fine except

Everything fine except, they take forever to pay out winnings.. days and days and days, in fact it’s nearly been one week. Unacceptable really when most others pay out almost immediately

3 de septiembre de 2024
Opinión espontánea
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Respuesta de Redcasino

Hi Alastair

Sincere apologies for the time that it has taken to receive your winnings. I can see that your withdrawal was processed successfully. We have reported back your comments to the relevant team. We always look to process withdrawals the same day.

Valorada con 5 estrellas sobre 5

Couldn’t be happier!

I think there is always that worry in your mind when you sign up to a new company in the betting world but I cannot speak highly enough. It’s clear the way of the world with online betting now is the need for regular safer gambling checks if stakes are quite high and the need for documents. It’s frustrating compared to old times but I definitely understand the need for this. If you have the right documents, ie driving license, bank card you use, proof of address etc then you won’t have any problems. If you don’t have these my advice is not to sign up to any online betting company or you will fail checks and risk breaching terms and losing money.

Anyway in a nutshell, I opened an account yesterday (Sunday) I won a substantial amount, I supplied the documents straight away on the account section and this morning (Monday) I had an email to say my documents were accepted and my account was verified.

It’s now 6pm and the funds have already hit my account which I am obviously absolutely delighted with but mentally prepared myself for a couple of days as per withdrawal times notice.

Anyway I do no have a single bad word to say and the customer service was very good and less then 2 minute wait time.

Thank you so much for a smooth process!

28 de julio de 2024
Opinión espontánea
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Respuesta de Redcasino

Hi Alex

Thank you so much for the glowing review. Congratulations on your win, we're thrilled to hear you had a quick and easy withdrawal. We hope you come back and play with us again!

Valorada con 5 estrellas sobre 5

Very happy with this casino

Very happy with this casino! I read a few negative reviews online but did my research and decided to sign up knowing that they’re a fully UK regulated site, and I had my biggest ever win on an online casino! Just waiting for my docs to be verified as per the usual process and then will hopefully see it in my account! RedCasino is my new favourite site!

2 de julio de 2024
Opinión espontánea
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Respuesta de Redcasino

Hi Billy

Thank you so much for the positive review. We hope the fun continues.

Valorada con 4 estrellas sobre 5

R.R Red review

Zeer goede klantenservice
Met groot spelaanbod

17 de junio de 2024
Opinión espontánea
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Respuesta de Redcasino

Hi Rob

We're thrilled to hear you were happy with our customer service. We hope you come back and play with us again

Valorada con 1 estrellas sobre 5

I agree with the rest of the reviewers

I agree with the rest of the reviewers. Dead spin after dead spin. I am new to this casino. I had bonus come in twice on 2 different games on £40 playing 50p a spin. The wins on that was rubbish. Getting the bonus more than once in a game is non existent. Not sure I will play this casino again in the future.

4 de junio de 2024
Opinión espontánea
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Respuesta de Redcasino

Hi Natasha

We're sorry to hear you had a negative experience with us. I can assure you our game results are generated by Random Number Generator software, which is tested by third-party compliance regulator. All outcomes are randomly generated and wins are only ever based on luck.

If you have any further questions please contact us at support@redcasino.com

Valorada con 1 estrellas sobre 5

SCAM 100% scam £1600 deposit £1300 loss…

SCAM 100% scam £1600 deposit £1300 loss I get its gambling but that is outrageous on £1 spins £300 in spins on big bass splash without 1 single bonus took £250 on another to get a bonus of £12. Have screen recorded every session and will be posting on YouTube and sending to the gaming commission to have the site legally looked into for fixed gaming.

23 de mayo de 2024
Opinión espontánea
Logotipo de Redcasino

Respuesta de Redcasino

Hi Matty

We're sorry to hear you had a negative experience with us. I can assure you we are a fully licensed and regulated organisation, under the UK Gambling Commission.

Our game results are generated by Random Number Generator software, which is tested by third-party compliance regulator, iTech Labs and used by the most heavily regulated gambling platforms around the world. This means that game outcomes are generated randomly and only ever based on luck.

Valorada con 4 estrellas sobre 5

Wide selection of games and very good…

Wide selection of games and very good payouts. Certain games, especially those with jackpots etc will often not pay out very frequently as you are likely to win only if you trigger a feature. However, this can lead to very big payouts and it pays to be aware of this and not get annoyed if you have a losing steak. Ultimately you are likely to lose so enjoy the games ! Chris

17 de mayo de 2024
Opinión espontánea
Logotipo de Redcasino

Respuesta de Redcasino

Hi Chris

Thank you for the positive feedback. We are delighted to hear you've had an overall positive experience with us. We hope you come back and play with us again.

Valorada con 1 estrellas sobre 5

Omg an absolutely despicable disgrace…

Omg an absolutely despicable disgrace of a site... 38 pounds on fluffy favorites at 25p a spin and not 1 single free spin..Took every penny in 9 minutes... Why do the British government keep allowing these site to rob us blind??.
Government love us to lose every penny we earn .. No sane human being would allow such barbaric inhumane thieves like this to steal our money..Yet if you and me stole a loaf of bread we would be thrown in jail... Corrupt rich people killing the working man...Stear clear... Treasure your money...I don't hide...user name Simmo84

4 de abril de 2024
Opinión espontánea
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Respuesta de Redcasino

Hi Michelle

We're sorry to hear you had a negative experience with us. I can assure you we are a fully licensed and regulated organisation, under the UK Gambling Commission. Please keep in mind that gambling is a game of chance and positive outcomes are only ever based on luck.

If you have any further questions please contact us at support@redcasino.com

Valorada con 5 estrellas sobre 5

Ich kann nur gutes über diese Seite…

Ich kann nur gutes über diese Seite sagen Kunden Service auch Klasse schnelle Auskunft und detaillierte Beschreibung zu all euren Fragen!

26 de marzo de 2024
Opinión espontánea
Logotipo de Redcasino

Respuesta de Redcasino

Hi Jusuf

We're thrilled to hear you've enjoyed playing with us. We hope the fun continues!

Valorada con 1 estrellas sobre 5

Big Joke!! Stay well clear of this one !

Don't gamble on this site if you want to gamble, they block you because they believe you are gambling! Really ?? Didn't realise I was gambling...silly me ! Lol
Gone to a far better web site where you are treated as a responsible adult and not like a 5 year old.

10 de marzo de 2024
Opinión espontánea
Logotipo de Redcasino

Respuesta de Redcasino

Hi Mr Roy Cullum

Sorry to hear you haven't had a positive experience with us. We go to great lengths to ensure that playtime is fun and safe. With that in mind player safety is our top priority. If you have any further questions you can contact us at support@redcasino.com

Valorada con 1 estrellas sobre 5

This website is a scam

This website is a scam. The office address doesn't even exist. I spent £700 and won absolutely nothing at all. I've reported them to the gambling commission. Another thing aswell your office doesn't exist as it's up for rent. I paid a little visit there yesterday. Your email ends in Gmail.com that's another sign you's are dodgy. Your company less than 6 month old.

28 de febrero de 2024
Opinión espontánea
Logotipo de Redcasino

Respuesta de Redcasino

Hi Chris

Sorry to hear you've had a negative experience with us. I can assure you we are a fully licensed and regulated organisation, under the UK Gambling Commission.

We go to great lengths to ensure that playtime is always fun and fair. Our game results are generated by Random Number Generator software, which is tested by third-party compliance regulator, iTech Labs and used by the most heavily regulated gambling platforms around the world. This means that game outcomes are generated randomly and only ever based on luck.

Valorada con 1 estrellas sobre 5

Shocking

Joined this site. Worst move. Played online casinos for yrs and never had to write a review on here. Stay clear put a grand in maybe even more on fishing frenzy. Got the bonus twice first time won £10 second time won £73. And the odd £2 here and there. Actual disgrace. This is one game I play mostly when online casinos. You win some lose some but this is a disgrace. All that money and bonus twice. And hardly won a thing. Won't be back. Stay clear. Least dick Turpin wore a mask!!! Robbers

10 de febrero de 2024
Opinión espontánea
Logotipo de Redcasino

Respuesta de Redcasino

Hi Carlyn

We're sorry to hear you haven't had a positive experience with us. We go to great lengths to ensure that playtime is always fun and fair.

Our game results are generated by Random Number Generator software, which is tested by third-party compliance regulator, iTech Labs and used by the most heavily regulated gambling platforms around the world. This means that game outcomes are generated randomly and only ever based on luck.

We hope you have better luck in the future, should you choose to play with us again.

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