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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Followed prompts for an immediate refund to bank. Return/refund page loaded and was shown to be successful, but I never received my immediate refund as promised. I even waited 8 hours, yet it never ar... Ver más

Valorada con 4 estrellas sobre 5

Hi Seafolly Team, Thank you for the quick and smooth refund process. Just brief feedback on the product: the underwire is not a full cup shape and only sits underneath the bust, so it doesn’t provi... Ver más

Valorada con 1 estrellas sobre 5

Realised that refundid were withdrawing $3.99 from my account each month for a subscription that I don’t recall even signing up to?! I used refundid once as the shop I purchased from (Witchery) isn’t... Ver más

Valorada con 5 estrellas sobre 5

Refundid is genius. Makes a big difference getting an instant refund (which I did for shopping at Dissh) versus having to wait two weeks or more for other brands. Also makes the returns process so sim... Ver más

Información sobre la empresa

  1. Servicios financieros alternativos

Escrito por la empresa

Receive your refund in real-time as you decide to make a return. Refundid lets you shop online with confidence, guaranteeing an instant and effortless returns process. With Refundid, your refund is in your pocket before you've even sent back your order! Never worry about your refund again when Refundid is an option.


Información de contacto

2,8

Medio

TrustScore: 3 sobre 5

442 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

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Valorada con 4 estrellas sobre 5

Hesitant giving my ID details

As a first time user of Refundid I was nervous and somewhat daunted when I reached the ID section. However I read more about Refundid and am pleased to read that my personal details can be erased after due process.
As a 74 year old the experience has given me confidence to use this again - if needed!

27 de julio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Never received 2 refunds

Never received 2 refunds

7 de junio de 2024
Opinión espontánea
Logotipo de refundid.com

Respuesta de refundid.com

Hi Tamara,

Thank you for raising this with us. In this instance, either the refund process was not fully completed, or there is some difficulty locating the right account where the funds have been deposited. In either scenario, we would be happy to help you resolve the issue and locate the refunds.

Please reach out to our customer service channel [info@refundid.com] and our agents will be able to assist you with this directly. Looking forward to hearing from you.

Kindest,
The Refundid Team

Valorada con 1 estrellas sobre 5

Very disappointed- Refundid has added a…

Very disappointed- Refundid has added a carbon offset fee, but have changed the process so you get no warning .Where before you just hit a submit button, now it has small writing about a carbon offset charge. This is dishonest behaviour

23 de junio de 2024
Opinión espontánea
Logotipo de refundid.com

Respuesta de refundid.com

Hi Simone, thank you for sharing your experience with us, we value your feedback.

Our carbon offset and shipping insurance is an opt-in service that we recently introduced to:

a) Provide assurance that our customers will not be out of pocket in the instance their parcel is lost in transit

b) Minimise the carbon footprint of their return

I would like to sincerely apologise for any miscommunication if the selection process for this add-on was not clear enough. We would like to offer you a full refund for this fee. We will action this for you right away. If you have any further questions, please feel free to reach out to us at info@refundid.com.

Kind regards,
The Refundid Team

Valorada con 2 estrellas sobre 5

7 days not enough

I am unsure if this is a refundid rule, but 7 days isn't enough time to get to the post office if you're working full.time. Almost impossible for me as a solo household to be able to do this. I need 2 to 3 weeks to be sure to get there. Consequently, I missed the one week deadline. And now, my refund needs to be paid back and I have to contact Adorne to sort it out. Not convenient at all.

26 de abril de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

medical history to return a shirt?

1. Why in God's name do you need this much information for a shipping label? (You don't it's just data collection for marketing)
2. You confirm the exact amount I will be getting returned to me and the knock a few dollars off the amount outside of shipping with 0 explanation.

8 de marzo de 2024
Opinión espontánea
Logotipo de refundid.com

Respuesta de refundid.com

Hi there, we're really sorry to learn about your less than satisfactory experience with Refundid.

For us to pay out your instant refund, we do require a Refundid account to be set up. Throughout our sign-up process, we collect certain pieces of information to ensure that the funds are being paid out to the correct account.

Regarding the discrepancy in the refunded amount, we're eager to investigate this matter further for you. Kindly reach out to us through our website or by emailing info@refundid.com, and we'll prioritise resolving this issue promptly. We look forward to assisting you further.

Valorada con 1 estrellas sobre 5

Long, complicated and impossible return system

The return system is complicated and the customer experience becomes hard and uncomfortable.
I don’t think I’ll shop online again with the company linked to this return system.
The web page providing the tracking number and label for the return is not loading and gives “error-page not found”.
Will I get a fine now because the system is not working?
Also I don’t see why I need to purchase a return label when I already have an Express Post bag that can deliver the item within a business day to the company I’m shopping with.

14 de febrero de 2024
Opinión espontánea
Logotipo de refundid.com

Respuesta de refundid.com

Hi there, we're sorry to hear that you had a negative experience with Refundid and that you were unable to access the tracking number page. Please reach out to us via our website or send an email to info@refundid.com and we would be happy to assist you further.

Valorada con 5 estrellas sobre 5

Best Refund Process Ever !!

Had to return an item to seller and get a refund..
Their site offers refundid.com as an instant refund option....so I thought I'd give a try.
Worked flawlessly and instantly. Simple, very easy to navigate and data input required was minimal.
Can highly recommend this platform for getting a refund...

9 de febrero de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

Immediately had fraud on my card after…

Immediately had fraud on my card after using this service. I used this service for the first time and almost instantly had a suspicious charge on my debit card. I never use my debit card except for cash withdrawals from the atm. This was the first time I've entered my debit card number in years so can't be a coincidence.

Giving two stars because the instant cash back in my account was great in theory, but concerns over security with this service is the reason for the bad review.

16 de enero de 2024
Opinión espontánea

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