Reitmans Opiniones 

I recently visited Reitmans at The Boardwalk in Waterloo, Ontario, to return a few items from an online order. I also wanted to exchange two items for different sizes. Unfortunately, what should have been a simple and straightforward transaction turned into a very frustrating experience.

I was told that the two items I wanted to exchange would have to be returned and repurchased at their current prices, meaning Reitmans would not honour the original prices I had paid. To make matters worse, the representative mistakenly processed a return for an item from the same order that I had not even brought to the store because I intended to keep it. The item was also of lower value than the one I had returned. When I brought this to her attention, she told me that I would need to purchase the returned item again so she could process the return for the correct item. This made absolutely no sense to me.

I have exchanged items in the past and was given a gift card to use toward an in-store purchase, so I know there are ways to handle these situations without penalizing the customer. Unfortunately, the representative passed me on to a coworker, who was equally unhelpful, showed little understanding of the situation, and made no effort to find a reasonable solution.

In the end, I decided to let the matter go rather than continue arguing. As a result, I never received the refund I was entitled to. Although the amount wasn't significant, it's still disappointing and unacceptable to lose money because of how the transaction was handled

I am extremely disappointed. I have always loved Reitmans' clothing and have shopped there for years without any issues. However, this experience has left a very bad impression. Good customer service is just as important as the products a store sells, and unfortunately, this location fell very short.

I am no longer a happy customer, and I genuinely question whether I will shop at Reitmans again. It's disappointing to potentially lose a loyal customer over an experience that could have been handled so much better.

I only gave it 1 star because I cant give it 0. The customer service is horrible and offers no help whatsoever! Originally when we placed the order it automatically chose an old address we had lived in previously but by the time we noticed the order was placed. We then proceeded to call Reitman's to see if they can change the address or at least make a note to Canada post (or anything in general) so that it wouldn't be shipped there because we dont LIVE there anymore. They proceeded to tell us there is nothing they can do (mind you, this was a couple of minutes after the order was placed). We were advised that due to their policy they cannot change the address after the order was placed (which is fine what can we do) but we were also told that Canada post would be able to change the address WHICH THEY CANNOT.

When we spoke to Canada post they advised that they legally had to make the delivery to the address but we can set up a preference in case they are unable to make the delivery, they will deliver it there, which we did.

Mind you, we have also tried to go to the house and get the package but we were ignored and there was also no response even though there were people inside. Which obviously indicates to me that we will not be getting the package.

I called back Canada post because I am getting no help from Reitmans and I dont have a refund back either!!!! Canada post proceeded to tell me that its Reitmans that has to make the necessary changes on their end and/or file some sort of lost package or something like that so we can at least get some sort of refund FOR AN ORDER WE DO NOT HAVE. We have been calling Reitmans non stop trying to get a solution and we were told theres nothing they can do! While I understand this was our mistake, I am appalled at how inflexible Reitmans is and how they easily provide the wrong information to the customer and think they can wash their hands from the issue! This is no different than if the delivery was made to my address but someone stole it- I DO NOT HAVE THE ITEMS

I also called Reitmans recently and we were told that they did not advise us that Canada post can change the address which is a lie because they did and later clarified that we can update the preference- well thats not what we were told from the beginning and I think it would do them good to familiarize themselves with proper procedures so that customers are not being told the wrong information! I kept going back and forth between canada post and Reitmans and both were just bouncing back the responsibility to the other which as a consumer is disgusting to see. This is my money and I made the necessary actions to correct a simple mistake. I even send them an email asking this to be escalated to a manager or supervisor and have received no response back.

I would also like to add that before the packages were even shipped I had asked if there was any possibility to cancel the work order to which they responded no. Mind you, the order was not shipped out yet- so basically they are there for nothing as they cannot provide any type of help. Please DONT order from here online as they cannot provide even an inch of support for a simple error that I am sure happens to many people.

Likewise, it’s the lack of wanting to help or even sympathy or any sort of human reaction from Reitmans that can make the consumer feel like at least they’re trying because at the end of the day this is my hard earned money that is now seemingly going to waste because I cannot get a refund back for a package that I do not have.

Reitmans has the worst online customer service I have experienced from any online retailer.

Buyers should be very careful when ordering from their website. Items can disappear from your shopping cart, and if that happens, you may still be charged a shipping fee—even when the error appears to be on their end.

After waiting on the phone for over an hour trying to resolve the issue, nothing was fixed. I then received an email with what they called an explanation and an apology. An apology is meaningless if the company refuses to refund the shipping fee that resulted from its own website error.

This experience was frustrating, disappointing, and completely avoidable. Based on my experience, I would think twice before ordering from this website.

Lots of options, & I so wanted the terry cloth shirt & shirts set, but they are making these shirts just far too short!? Some of us have larger stomachs & torsos as well - what is with the cropped, weird style??? Does anyone think that maybe, for one minute, a woman might need to bed over as well and doesn't want the world to see her back?

Service a la clientèle vraiment mauvais, aucune assistance. Le site est très mal fait ne permet pas de vérifier le panier avant achat de déclenche la commande...a se poser la question sur les pratiques commerciales. Ne permet pas d'annuler une commande passée par erreur 5min après la validation soit disant pour des raisons de logistique mais attente pour la livraison = 1 semaine!!!!

Attention, Reitmans utilisent tous les moyens pour contourner leur garantie de remboursement lors de perte de colis… ils usent de fourberie pour décourager le client en redemandant toujours les memes informations et les memes preuves … leur but: que le client laisse tomber … Ils ont l’obligation de négocier eux meme avec l’expéditeur qu’ils ont sous contrat… mais exigent que nous fassions ces démarches inutiles car l’expéditeur n’est lié qu’avec l’entreprise…
Suite a certains moyens de pression légaux pour obtenir mon du, on me donne la bonne nouvelle qu’on me rembourse mais surprise, le montant n’était que la moitié du montant de ma commande !!! Ils essaient toujours d’arnaquer le client avec tout les genres de moyens illégaux.. aberrant !!!

I have always loved Reitmans. The Kamloops location is a beautiful store but I feel very pressured by staff and management when I shop there. I prefer to go to the Market Mall when I come to Calgary. Karen and the girls are extremely helpful and personable!

Customer Service is useless returned two items by mail with Canada Post it was signed for by them as having been received on Monday. Got an email saying they received both items. Got an email TODAY saying refund for one of two items. Both were in the same parcel customer service said sometimes they process things five days apart. This makes ZERO sense! Give me my god damn money back you scammers! A ticket also was opened the sheer incompetence of customer service is astounding.

Worst customer service experience i have ever had with a company. Will not shop with them again. They do not offer hassle free returns so shop with caution.

I shopped at Reitmans at CF Toronto Eaton Centre in Toronto. The store manager, Chloe, was extremely kind and supportive with my shopping needs.

However, I didn’t give 5 stars because one of the staff members was rude and cold when I asked some questions about discounts that the company was promoting. Chloe later found out about the situation and apologized on behalf of her staff.

Overall, I still had a great shopping experience thanks to Chloe, the store manager.

lots of great cothes

I bought two sweater dresses from Reitmans, well styled,not too cheap, not too expensive. Exactly what I wanted. Unfortunately they started pealing DURING the first wear.

Just logged in to my account and found that there is no previous information. Everything has been deleted. All previous orders as well as everything in the wishlist. When I called to find out if it was just a glitch he told me no, everything on everyone's account has been deleted. Wow. After shopping at Reitmans for many many years I will start shopping at Simons if this is how Reitmans treats their customers.

I was in Reitmans at Southgate Centre in Edmonton yesterday and met the most exceptional sales clerk named Lupita.
I have never met anyone as friendly, personable and helpful in any ladies wear store I have shopped at in the past. She has the most exuberant personality and is definitely in the right job. She should be promoted to manager at this location. Thank you Lupita for being a wonderful sales clerk!

Je l’avoue: j’ai toujours eu des préjugés à l’égard de Reitmans, que je trouvais dépassé. Or, désespérée de ne pas trouver un jean (Aritzia, Zara, Banana Republic, etc.), j’ai tenté ma chance. À ma grande surprise: vêtements actuels, grande sélection de jeans et de vêtements sport et yoga. Aussi, un service attentionné, des cabines d’essayage spacieuses et impeccables. Et surtout, la trouvaille du jean parfait, à prix très doux! Reitman est devenu incontournable.

PS: J’attribue 5 étoiles à Fatima, une
conseillère exemplaire, au Montréal Trust, pour son service personnalisé.

On December 5th I ordered a gift card from Reitmans, believing it would arrive by Christmas. The website said the gift card would arrive in 4 to 9 business days. On December 19th I called customer service and I was told the gift card had not even been mailed yet. Now at the last minute I have to make an additional trip to find an alternative gift.

Why was the website saying 4 to 9 days? Why was I not informed either when ordering or later by email the 4 to 9 day delivery was not going to happen.

Reitmans is showing a total lack of respect for customers.

I ordered gift cards.
2 weeks later, no gift cards yet.
I called and the guy I was being deliberately vague. I finally got it out of him that they hadn't even shipped yet.
I asked for a refund because the gift cards wouldn't arrive in time for xmas. They told me gift cards are final sale.

Thanks for nothing

Je n’avais pas beaucoup de temps et j’avais besoin de nouveaux morceaux pour ma garde-robe.

J’ai trouvé ce dont j’avais de besoin et j’ai eu de l’aide d’Emma qui a pris le soin de faire le tour du magasin avec moi pour me trouver des pantalons. Elle a été très à l’écoute.
Reitmans Mont-Royal, super service!

Excellent service à Reitmans laurier par Nathalie!
Elle a été vraiment patiente et agréable, m'a proposé toute une gamme de vêtements et de styles conformes à ce que je recherchais. Vraiment professionnelle et pleine de bienveillance!
Merci Nathalie pour votre disponibilité et vos conseils précieux!
Excellent service également d'Océane à la caisse!

At Kingsway location, not a greeting, or any help offered. Nice selection of clothing though