Laura Canada Opiniones 

I am a long time customer with Laura both in store and on line
I have always been impressed with their line of clothing, sizing, friendly helpful staff and good return policies
Now I often order on line. I find the photos and descriptions very dependable and the sizing charts
Also they provide lovely women’s wear at reasonable prices
Thank you Laura

Extremely disappointed with the customer service! After being a loyal customer for over 10 years, I called the head office and spoke with Cony, who didn’t even take the time to listen to my concerns. She just kept repeating the same answers without offering any real help or solution. Very unprofessional and frustrating. Clearly, customer loyalty means nothing to this company!

I wish I could give them a zero for a review. Absolutely the worst customer service and I will never shop there again! Bought a dress and a clutch there on September 8, 2026 at closing time and asked at the till what the return policy was and was told that the dress would be refundable on a gift card and the clutch would be fully refundable, with no mention of a time frame. I always ask about return policies because I do not live near a city and it is a 3 hour drive to the nearest store. After trying the dress on at home, decided that it was not a good fit, and brought it back to the store on October 28, 2026 which was the next time I was in the city. The clerk denied the return because it was past 21 days and there was nothing she would do to override it. She gave me a customer service number to call (she would not do it for me) but because they are down east their office was already closed, so I had no choice but to return back home with the items. I called the Customer Service number during a break from my work day only to be told that they have a strict 21 day policy and there is nothing anyone will do. No gift card. No exchange. No "I am sorry this happened to you" Nothing. I told them they lost a customer and I will never shop there again. They did not seem to care one bit. So, instead of retail therapy, Laura gave me retail stress. Terrible, terrible, terrible!

The most horrible retail store I've ever dealt with the agents in Quebec are the rudest unhelpful people you will ever encounter. I was part of a birthday club for 20% off every birthday I've never ever received one coupon they told me to create another account I created a few still nothing then they go and basically tell me I'm cheating the system because I have too many accounts why don't they fix their stupid system it's horrifying I contacted the head office and they told me that so many Canadians have never received the 20% off they've got such a problem with their system their clothes are way too expensive for a fraction of the cost you can get better clothes Amazon..shein and temu I have called Laura several times to complain about my issue and they won't even give me a courtesy 20% to use they owe me about 15 coupons just a horrible horrible company I will never ever deal with them again stay away there's a lot of places to shop at

On Sep 28/26 I ordered a Regular size coat listed on laura.ca. What I received was a Petite size coat which did not fit me. Their store near me told me they will give me store credit if I return the coat to the store. For a full credit I would have to return it by mail or courier. Their web order customer service agent's explanation for sending the Petite coat was that they did not have it in Regular size. The coat listing did not and still does not have a Petite size option, only Regular which is deceptive when it's not available in Regular size. The coat was received and signed for by them on Oct 9/26. Today is Oct 19/26 and they still have not issued the refund. I had to file a dispute with my credit card company for a chargeback.

If I could give Laura a 0 stars, I would. I’m not one to write a review, but I think one is deserved here so no one else goes through the same experience. As someone who worked in retail for years, I totally understand store policy. One thing I don’t agree with? Having written policies on the counter that are not accessible to all, without verbal reminders prior to purchase. I bought a dress for $139 YESTERDAY NIGHT and today? $112. Price adjustment? Absolutely not! Policy! Oh and to make matters better, the manager of the Guelph store? Totally unprofessional. Was I upset with their policy? Definitely. But not rude. When asked for the higher ups contact information so we could follow up they would not provide it. I let her know we were extremely disappointed and would not be shopping here again, and she hung up. Guess from the reviews and the lack of people in the store, they’re rather hold rigid on their ridiculous return policies and potentially go out of business then to honour a price adjustment for a price change that isn’t even 12 hours later.

We are at the Cross Iron location and the manager is arguing with us and tellings us off and saying she will not help us FYI....my 76 yr. Old mother and u were dress shopping and asked her to call a different Laura store. When we asked for the phone number, she told us to google it! She also couldn't navigate the Laura website....and when she pulled up a dress for me to look at and i told her it wasn't that one, she argued with me and said it was. Then she pulled up a "different " dress (it was the same one) and tried to convince me it was a different one. Finally, after we held our ground she stalked off and left us to deal with the Laura store on the phone ourselves. Not to mention that from the moment we stepped in the store we were hounded by 'nice sales people' asking (8 times) if we needed help.....

I purchased a pair of pants from Laura for about $101. Because my size wasn't available in-store, they were ordered online and shipped to my home. When I finally wore them on vacation, I discovered the zipper would not stay up after only a few hours of wear. While I understand the return policy, this was clearly a product defect. What disappointed me most was customer service's unwillingness to take responsibility or stand behind the quality of the product. Based on this experience, I won't be shopping at Laura again.

My sister and I always have gone into Laura plus in the Hamilton, Limeridge Mall. Almost every time this older European sales person follows us around, and looks us up and down! She seems to have the same snooty attitude with others. We both have spent hundreds on coats, jackets, wedding attire and we feel we should be greeted and assisted when we shop there.

I went to the Laura store at the Prairie Mall in Grande Prairie, Alberta, and I had little time due to having to catch a community bus which leaves at one scheduled time. I knew what I was looking for, and a lovely representative came up to help me. She grabbed what I needed, the right size and style, got me into a fitting room asap, I tried them on and they fit and looked great. I love the pants! I asked Olga her name, because she was outstanding. I will certainly be going back when I get another chance. Also, I know from experience years ago, that the clothing in any Laura store is of extremely good quality, and suits any age.

PLEASE DO NOT PURCHASE FROM LAURA OR MELANIE LYNE -- They have changed their return policy and clearly don't believe in their own items. The policy is absurd. I waiting to hear when the company goes belly up!

Purchased a pair of jeans that are made 2 sizes bigger and requested an exchange for a smaller size and they refused and said FINAL SALE when they don’t mention that the sizing is made Large!

30 years of purchasing from Laura and Melanie Lyn and this will be my LAST PURCHASE because of refusing to exchange to a small size for an item that cost $28.99

I have been a Laura/Melanie Lynn customer for many years and have considered them a midrange ladies wear store with good selection where I have found nice pieces.

I learned today of a change in the return policy - unless you pay full (overinflated) price for an item, only store credit applies and only if returned within 14 days.

I presume with this kind of customer return policy the intent is to bring down their reputation to discount store.

If I could rate them a zero I would. Terrible experience with their “final sale” policy. I purchased online and it was too small. I have been able to return before and have it returned to gift card. This time it was strictly enforced and I was reprimanded by head office after voicing my opinion on their “final sale” policy. No customer service and no loyalty. Shame on Laura Canada, won’t be shopping there again. Way to build loyalty.

I ordered a dress in two sizes as they said I would need a 14 but thought that crazy so I ordered a 12 which was still too big. Quality of material poor. I went to return at store they said it was past return date of 10 days which my email receipt said 14. And it was within the 14 days. The ladies at Sherwood park are definitely not helpful and I will never shop there again. I guess our goodwill store will get 2 dresses. So disappointed in the store Laura as a whole I definitely will never shop at Laura again.

If I could give this company a zero I would, I bought a dress from them that was damage, by the way most of their dresses are cheap quality, please for person looking to buy graduation or prom dresses, look elsewhere, do not buy their dresses. They only gave me a gift card while the dresses are sitting in the store with rip. I even showed one of the worker the rip in a few of the dresses. They have no empathy for no one. My daughter was so sad, as it was the Monday and I did not have a backup dress for her graduation on the Wednesday.

I was shopping at the Laura store at Bayshore in Ottawa when, much to my surprise, a man walked into the women’s change room and sat down. He stayed outside the cubicle his partner was in but within the hallway of the small dressing room in front of the cubicles, while I and others were trying on dresses and coming out of the cubicles to use the three-way mirrors, adjust fit, do up zippers, etc. He had full view of every woman coming out of a cubicle in clothing that they may or may not have felt comfortable in. So awkward, I left. Since when were men allowed inside the change rooms in women’s clothing stores? I would have thought a women’s clothing store would want to ensure their change rooms were safe spaces for women, both physically and mentally. (Please note I am completely comfortable with anyone who identifies as a woman using such change rooms.)

Incredibly cheap material. Ridiculously small. Every item arrived wrinkled beyond repair. Item was soaking wet as they wrapped it in tissue paper and tossed in a single ship bag.
You have to pay 10$ to return each item.

I was shopping at Laura in Cross Iron Mills Mall Calgary, and found a pair of pants marked with a red tag for $69.99, regular $99.99. I went to pay for them but the manager would not honour the ticketed price and was quite rude about it. Very poor customer service.

I’d like to complain about how badly and unethically I was treated by customer service. I bought two dresses online and I was unable to get them back to a store within the 21 day return period. I was three days over, and they refused to give me a refund. I am a senior on disability and not able to get around with a car to get out to Laura‘s, which is a long way from where we live in Calgary and I explained all this to a few staff and nobody was willing to work with me. Everyone was very rude and just said no, this was their policy and there’s no exceptions. I think it is very terrible the way that seniors get treated these days.