relay.delivery Opiniones 166

It had to be said… shocking is not the word i can described how bad this service is!
This was my first time using them through vinted, never heard of Relay and was worried could this be a scam!
A lady order a pair of shoes bare in mind they were £45.00 no some
cheap shoes.
And some how Relay delivered her a cheap horrible tiny pink shiny bag! She accused me of robbing her off!
I showed her photographs prove of the journey of the shoes going in the bag, with my postal address on back! All way to post office!
She showed me her package and that was completely difference to one
i sent to her. Was no the same
postal package.
I just can’t see how Relay can mix or send a different postal bag to the seller with the right postage sticker on!!
There seems to be some scam going off with those delivery drivers? Perhaps!
I no longer be using this service and seems am
it the only one that had this issue someone else down below had the same problem too.

REF. RELR48921329- SATURDAY APRIL 04TH VIDEO NO COURIER TODAY N7 8LH LIES OF COURIER I WAS HOME 12NOON WAITED NO COURIER

I would award zero stars if I could. Suddenly told they were delivering something at short notice this evening, and the delivery estimate kept getting later and later, literally up until 11pm, then a delay of 48hrs is announced. They want you to pick parcels up, but I am housebound. Terrible

Very good updates. Courier was at property at time stated as also on previous orders. Cannot fault them, a head above other companies.

If I could give 0.3 stars...I would. Worst delivery service ever! I had a package, they tried to deliver on Sunday without any notice- of course there was no one home. Then 2 days later again no notice - failed delivery. I don't thing they even tried to deliver, because there was someone home. Don't recomend to anyone!

I have used Relay twice for Vinted sales and they have failed miserably on both occasions. First time I sent a Patagonia Jacket and the buyer received a red dress. The second time I sent a pair of Armani Jeans and the buyer received a Gold coloured hand bag. They are mixing up the details somewhere along the line.
Really rubbish service.

Would give zero if I could.
They somehow managed to splice my address with someone else correct name and 1st line wrong area and postcode, I know they were given the correct one as tracking search using my actual postcode worked but address came up wrong?7. Driver called me annoyed because I dont live in Surrey?. Customer service will not take responsibility or correct mistake simply said they will return to sender.
Awful company

Honiture sub-contracted delivery of a part to Relay.

Relay gave a strong nudge on their website to collect the parcel at a shop a mile away. I ignored the prompt for several days. Relay showed no inclination to deliver to my home. So, I picked up the parcel from the shop.

There are delivery vans going up and down my road all day every day. There are lots of collection points nearby.

I feel extremely disgruntled that I had to pick up the parcel, and have never experienced such poor service

Stopped updating progress of delivery a few days ago. It was meant to be delivered yesterday. Looked again today and still no update. I went on 'contact us' and went on 'live' chat. Is not an agent but a bot. It said will be with you within 24 hours, then had a timer counting down from 24 hours. I then went onto send customer service a message. Clicked on it, said we will get back to you within 48hrs to 72hrs. Too late by then!. Shein use Relay so never ordering from Shein again. Reading through the shocking reviews (all one star so far and most people including myself didnt want to even give that) so I have no confidence in getting my delivery,
EDIT: Shein text me to say they are issuing me a refund as my parcel has been lost by the courier.

I am extremely disappointed. Today, my son's birthday present and decorations were left on top of the mailboxes in the middle of the street, and of course, they were stolen. I don’t have enough time to purchase replacements before his birthday. I can’t express how let down I feel about this situation.

Delivery was delayed by few days because of one of the carer came for sale and didn’t even call me as soon as I saved that the order will be delivered within couple hours. He will stay in the same minutes so I thought they will come later on, but he came press us 102 time and there was not enough time for me to get out and he’s already went so I saw him asking him to deliver the package but he said he can’t he already cancelled it. He will deliver it tomorrow and never came, someone else came after a few days then the guy first time he were not professional at all.

WHAT HAPPENED!?!
You FAILED to deliver to my address and you put: Delivery 'Failed Attempt' twice with second on the 16th March. I sent you an email via your contact tracking on Temu and sent multiple instructions, directions and screenshot photos and with all that you still didn't deliver. You did send me an email and that is what I replied to with all the information plus two phone numbers to contact me if needed and you still put FAILED ATTEMPT. WHAT A FAIL, SO DISSAPOINTED as some items in there was for Mothers Day. Disgusted with the decline of the service compared to January 2026.

The worst or the worst delivery delivered no where near my home. Zero customer service please do not use stay as far away from as possible. Not to be trusted

Terrible company had my preferences down as to deliver to my door they couldn’t even manage that left down in lobby not happy hope to never use theses again

Dreadful company. Parcel delivered to the wrong address with a photo sent to me clearly showing it had been left outside a house with a different number to mine. I had also left instructions that it should be left in our enclosed porch but where they left it had no such porch and so it was left outside on a rainy day
When approached with a request that they rectified their error they said "our system and processes do not permit it".
They told me to approach the seller and ask for a refund.
I only gave this one star as no stars didn't seem to be an option. I suggest no business should trust this outfit as their delivery partner as your reputation will tank if you are associated with them.

Contacted Relay over 1 week ago about my package being left on my doorstep on a busy road, the driver didn't use my ring doorbell which would have instructed him it takes me a minute to get to the door, when I did eventually make it the package was gone.

No reply or refund from Relay, must be on a par with Evri

I want my package or a refund

Horrific delivery company
Delivered my package 4 miles away at some random house !

Would not give one star
Socking service. Says tried to deliver, absolutely rubbish not been near X3 times now sending bk the parcel to depot due to failed attempts 🤣

This company is the worst delivery company I have ever came across across, DPD local and Evri are bad but relay are something else, every time they a the delivery company I know there is going to be a problem! No updates no response from emails, they are the worst delivery company out there!! So here we go again, no update since the 28th of feb, no response and sight that my Temu parcel will turn up, unfortunately tic tock us the same company, why are sellers using this unreliable company????

I ordered a parcel from temu and Relay were the delivery company I received updates my parcel was on its way and that it had been delivered along with pictures of delivery..parcel was not there..lucky the delivery was at my works and we checked the cctv. The driver opened his car door put the parcel on the floor took the picture picked the parcel back up put it back in his car and drove off..disgusting thief and no doubt this is happening a lot I emailed them with a copy of the cctv and not had a reply this was a week ago..I have emailed 3 times..disgusting thought evri were bad but this is disgraceful