relay.delivery Opiniones 706

Twice in a row, I have received someone else’s parcel while my own purchase has gone missing. This appears to be the result of parcels being incorrectly labelled or mishandled when collected from the lockers.

I could overlook a one-off mistake as human error, but having the exact same issue happen twice consecutively—with different lockers and different sellers—suggests a much deeper problem in the processes. The fact that this has happened repeatedly shows a concerning lack of care and quality control.

I have very little confidence in this company’s ability to handle deliveries reliably.

I ordered a parcel on vinted via relay really exited to receive it as I was desperate to receive the contents of it. The parcel was lost. It was lost pretty much immediately into the delivery process and despite my countless contact with relay they could not find the parcel and now claim I can only deal with this issue through vinted. I had to claim a refund, I didn’t want to as I wanted the parcel I actually ordered. Don’t buy vinted parcels through relay is you can avoid it!

I ordered a parcel from vinted and received the wrong item, submitted a support ticket 3 times and still have no reply

Parcels never arrive and they do not even attempt delivery

I wish I could give no stars

Don't bother sending a request on "contact us" because they don't even bother replying even though your tracking is not updating and your parcel could be anywhere.

I sell on vinted and never had a problem until this so called courier service entered the game.

Swerve them at all costs. They're cheap for a reason.

Been waiting for my delivery for over a week. The tracking system still says it will be delivered today.
Customer service is bad as no one reply to the emails you send.
Dont ever use!

First time using this courier when item sold on Vinted. Message on Vinted App saying delivery is delayed. That was 3 weeks ago and nothing further since. So where is the parcel?? Appalling service. Will never use again

I didn't think a courier could be worse than Evri/Hermes. But hey here we are!! The delivery is AWFUL, what did you attempt to deliver? In your dreams or? I don't understand why is the re delivery in 2 days???? We didn't need another crap delivery company. Inpost/ Evri and Royal Mail are enough. Thank you will never ever be purchasing from you again

Why is it so hard to deliver to the address on the package ?

Constantly deliver elsewhere so much so I am closing my account with the retailer and won’t buy from anyone using them .

Letting everyone know relay is very poor with a fast delivery.When you send a parcel off with with relay or through a second hand app like Vinted it says parcels are delivered 3to 5 working days I waited 2 weeks and my delivery has been lost . So be careful which delivery company you choose to send your parcel to.

100% this company steals parcels. I’ve used them twice before on vinted and had no issues but when I purchased some chanel shoes the parcel is ‘lost in transit’. After speaking to another seller on vinted she reported the same problem and from reading the views on here we are not alone! Disgusting.

They love delaying and losing items. My parcel was out for delivery for 2 days now they don’t even know where it is? Contacted their support team and they couldn’t event reply. STOP and DON’T use relay

Relay held onto my parcel for over a week, and then attempted to deliver this once, failed, and then sent me a notification that they were "Returning to sender".

I have reached out to them to re-attempt delivery as the first attempt was non-existent, so they need to deliver the parcel, but no response at all from Relay.

I feel like they should retrain all of their delivery staff/start again completely. I would never use Relay again.

Worst delivery company ever!!!
Not usually one for a review but I'm sharing my experience so others can hopefully avoid using Relay.
5 days ago I had a parcel delivered I left instructions for it to be left in a safe place as I wasn't going to be home I even attached photos to make sure it was left in the correct place. Was told they'd passed the information on to the driver but he didn't follow instructions and left it on my door step so when I arrived home 6 hours after delivery obviously it wasn't there as it was left in plain site. I've emailed relay twice as it states up to 72 hours for a reply still nothing. I've tried to go through the customer services where I ordered from and they wont give me a refund unless Relay admit liability. So not only do I not have my parcel i cant even get a refund until relay reply I think it's absolutely disgusting

They've Mixed up two of my parcels twice in a single week, one of them containing valuable designer earrings. Extremely unreliable and just consistently loses me money on vinted

Please add 0 to your score matrix. This is without doubt the worst delivery service on the planet. Zero accountability, zero customer service and unfortunately zero parcel…

Terrible. The driver didn't even show up or ring the intercom and I received an email said "failed delivery attempted ". They didn't even bother to come. My friend also had a bad experience with this company

I dont know why vinted are partnered with this company

1. They try to deliver to a commercial premises on a Sunday

2. They re delivery window can be up to 8pm at night

Then they just send the parcel back to sender.

They should still to monday-friday 8am to 5pm delivery slots!

Worst service I've ever seen.customer service don't acknowledge you.been waiting for 11 days for a parcel and still waiting.

Awful, couriers are shocking, don’t attempt to knock the door and deliver to the wrong house constantly, worst courier service i have ever seen, obviously cheap for a reason, awful.