The only thing I need is just to get right stuff what I paid for, but unfortunately was objected because I can't well keep the greasy pod due to it's sever oil leakage and failed to provide the pictu... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
These cigarettes are very different from the previous ones, they are sweet and the taste is not the same. Although the name is the same. This made me a little upset I would like to update my feedba... Ver más
La empresa ha respondido
Second time now that one or more vapes didn’t work. Have contacted the company a few times with one reply offering me a discount of 15 percent on my next order. Why would I continue to order when the... Ver más
La empresa ha respondido
Brilliant service. Speedy delivery and easy to order. Great variety and flavours available at a good price - much better value than buying locally. product arrived on time and in excellent conditio... Ver más
La empresa ha respondido
3,6
Medio
294 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
No ha contestado las opiniones negativas
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The support was not good?
It’s OK, but the international team doesn’t OK
Because I had problems before and they didn’t support me it was order from Pakistan and I contacted china team do nothing for me !!!!
Nobody reply for my email ?!!!
6 de octubre de 2023
Respuesta de Relxnow
Thank you for reaching out and we are sorry for the inconvenience caused.
We have sent a confirmation email to you on 10/22, please check it in your spam/junk folder in your email. Please do not hesitate to contact us via live chat, or email to support@relxintl.com for further inquiry.
Once again, we apologize for the inconvenience caused, please do not hesitate to contact us for further inquiry!
arrived late but pods are good
It arrived a day later than originally expected and was not delivered to my house, I needed to pick it up from the post office myself. But the product and packaging were great!
10 de octubre de 2023
Respuesta de Relxnow
Thank you for reaching out and we are sorry for the inconvenience caused.
Customer satisfaction is our top priority and your willingness to share your thoughts with us demonstrates your commitment to helping us grow, and we truly appreciate your contribution.
We appreciate the support you have shown us.
Respuesta de Relxnow
Thank you for reaching out and taking a time to share your experience with RELX!
Customer satisfaction is our top priority and we are delighted to hear that you had a great experience with RELX!
Thank you, and we appreciate the support you have shown us.
Respuesta de Relxnow
Thank you for sharing your experience with RELX!
We're delighted to hear that you're enjoying our products. Your appreciation means the world to us.
Warm regards from RELX team.
Fast Delivery
10 de octubre de 2023
Respuesta de Relxnow
Thank you for taking a time sharing your experience with RELX!
Customer satisfaction is our top priority and we are delighted to hear that you had a great experience with RELX!
Thank you, and we appreciate the support you have shown us.
Excellent deliveries and great…
Excellent deliveries and great products; too bad all the disposables have been sold out for so long. Maybe not making them anymore and that would be a shame.
25 de septiembre de 2023
Respuesta de Relxnow
Thank you for reaching out and taking a time to share your experience with RELX!
We apologize for the inconvenience caused by the out-of-stock items. We're working to restock them as quickly as possible. Thank you for your understanding.
Great product
Great product, quality of vape juice spot on.
Unfortunate that the price rose by 30%ish
9 de octubre de 2023
Respuesta de Relxnow
Thank you for your positive comments towards RELX!
We genuinely value your feedback, and we understand that the price increment may have come as an unwelcome surprise, and for that, we are truly sorry.
Our decision to adjust our pricing was not taken lightly, and we assure you it was made to maintain the high level of quality and service that you have come to expect from us.
Thank you, and we're here to provide the best value and service possible, and we're committed to continually earning your satisfaction.
Pod leakage
The only thing I need is just to get right stuff what I paid for, but unfortunately was objected because I can't well keep the greasy pod due to it's sever oil leakage and failed to provide the picture. Experience of after sale service is not impressed. This time got one pod leakage again so far and failed managing to take picture as it's just inconvenient when being out. No intention to waste time to bother the service team.
6 de octubre de 2023
Respuesta de Relxnow
Thank you for reaching out and we are sorry for the inconvenience caused.
We have sent a confirmation email regarding of the issue that you are experiencing, we truly understand how important it is for you to have a good RELX experience. Kindly check in your spam/junk folder in your email.
Once again, we apologize for the inconvenience caused, please do not hesitate to contact us for further inquiry!
my vape device is broken
6 de octubre de 2023
Respuesta de Relxnow
Thank you for reaching out and we are sorry for the inconvenience caused.
We have sent a follow up email asking if you could share more detail about the issue that you are facing, please check it in your spam/junk folder in your email. Please do not hesitate to contact us via live chat, or email to support@relxintl.com for further inquiry.
Once again, we apologize for the inconvenience caused, please do not hesitate to contact us for further inquiry!
The capsules were absolutely amazing!!
6 de octubre de 2023
Respuesta de Relxnow
Thank you for the fantastic feedback towards RELX!
We're thrilled to hear you're loving our product! Your thoughts and experiences are essential in helping us improve and serve you better.
Thanks for the positive review towards RELX!
Delivery was fast
5 de octubre de 2023
Respuesta de Relxnow
Thank you for the fantastic feedback towards RELX!
We want to extend our heartfelt gratitude for your feedback. It means the world to us. Your thoughts and experiences are essential in helping us improve and serve you better.
Thank you for being a part of our journey.
Defective products ! Second time now that one or more vapes…
Second time now that one or more vapes didn’t work. Have contacted the company a few times with one reply offering me a discount of 15 percent on my next order. Why would I continue to order when the product is defective? Have asked for another product to be resent or reimbursed and no reply for a week now. Very disappointed and will no longer be ordering from Relx
22 de septiembre de 2023
Respuesta de Relxnow
Thank you for taking the time to share your feedback, and I want to extend my sincere apologies for the issue you experienced with your recent purchase. We understand how frustrating this situation must have been for you, and we deeply regret any inconvenience caused.
I want to assure you that we take this matter seriously, and our customer service team has already sent you an email on 6th October 2023 to follow up on the issue Appreciate if you could check your deleted items or spam, in case the email goes to one of those folders. As a gesture of our commitment to making this right, we would like to offer you several options for compensation. Our team is more than willing to discuss these options with you to find a solution that works best for your needs.
We are committed to resolving this matter promptly and to your satisfaction. Your feedback is invaluable to us, and it helps us identify areas for improvement in our service.
Once again, we apologize for the inconvenience you've experienced, and I want to thank you for your patience and understanding as we work to resolve this matter. Please feel free to reply to our email at support@relxintl.com to discuss the compensation options or if you have any further concerns.
We greatly value your business and hope to have the opportunity to serve you better in the future. Thank you.
1st delivery
1st delivery, package was lost. But responded quickly and resent purchase. Very thankful for that
5 de octubre de 2023
Respuesta de Relxnow
Thank you for reaching out to RELX and we are sorry for the inconvenience caused.
We genuinely appreciate your perspective and the time you took to provide it. Your input helps us understand your needs better, and we're committed to continuously improving based on your experiences.
Once again thank you for choosing us and taking the time to share your thoughts with RELX.
Respuesta de Relxnow
Thank you for the fantastic feedback towards RELX!
We want to extend our heartfelt gratitude for your feedback. It means the world to us. Your thoughts and experiences are essential in helping us improve and serve you better.
Thank you for being a part of our journey.
I really appreciate cuz the delivery is…
I really appreciate cuz the delivery is always on times
3 de octubre de 2023
Respuesta de Relxnow
Thank you so much for taking the time to share your thoughts with RELX.
We greatly appreciate your feedback and your trust in RELX. We're committed to continually exceeding your expectations.
Thank you, and your review brightened our day!
Delivery was 1 day late,and I didn’t…
Delivery was 1 day late,and I didn’t get any free item last time I ordered,plus I orders more than usual last time.
25 de septiembre de 2023
Respuesta de Relxnow
Thank you for reaching out and we are sorry for the inconvenience caused.
We have sent a confirmation email regarding of the issue that you are experiencing. Please check in your spam/junk folder in your email. Please do not hesitate to contact support@relxintl.com or you may go to our live chat section in our website. Our team would be happy to assist you!
Once again, we apologize for the inconvenience caused, please do not hesitate to contact us for further inquiry!
Respuesta de Relxnow
Thank you for reaching to us, and we appreciate your review! Your feedback is invaluable to us, and it helps us strive for excellence in serving you and all our customers.
We're delighted to know you had a good RELX experience, and we look forward to continuing to meet and exceed your expectations in the future.
Thank you for choosing us and taking the time to share your thoughts with RELX.
Respuesta de Relxnow
Thank you for reaching out and taking a time to share your experience with RELX!
Customer satisfaction is our top priority and we are delighted to hear that you had a great experience with RELX!
Thank you, and we appreciate the support you have shown us.
Did not receive my order and the…
Did not receive my order and the support has not resolved my issues. Poor online portal and website.
29 de septiembre de 2023
Respuesta de Relxnow
Thank you for reaching out and we are sorry for the inconvenience caused.
Customer satisfaction is our top priority and we have sent a follow up email regarding of the issue that you are facing on 2023/10/08 at 7.18 hours. Please check on your spam/junk folder in your email, and kindly revert to support@relxintl.com for further assistance.
Once again, we deeply apologize on the inconveniences that you faced. We truly appreciate your support and your cooperation.
very good experience
it’s so easy to navigate the site and the delivery is okay.
29 de septiembre de 2023
Respuesta de Relxnow
Thank you for your positive comments towards RELX!
We’re thrilled to hear you had a great RELX experience! Your support means a lot to our team!
We appreciate the support you have shown us.
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