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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

When I took delivery of the dishwasher, the guys beckoned me into the back of the van, saying, "We'll take it back". Understandable, since it was unboxed, crudely covered in bubblewrap and with the b... Ver más

Valorada con 2 estrellas sobre 5

Ordered my washer dryer and it came fast. More damage than describe but it worked so I was pleased. However it developed a fault in the warranty period. I have tried contacting them on multiple... Ver más

Valorada con 5 estrellas sobre 5

Ordered 3 items Smooth transaction Delivered at the time and date agreed Good communication from crew and very helpful on arrival Good quality exactly as advertised Thanks again happy son in... Ver más

Valorada con 3 estrellas sobre 5

Cost me money to end up staying at home waiting for a package for over two days and when I arrive the courier was very rude on customer friendly. I asked for letting me just use a story to push it fre... Ver más

Información sobre la empresa

  1. Tienda de electrodomésticos

Escrito por la empresa

Renew2U are the premium appliance refurbishment specialists. We work with a number of leading brands in the UK. Primarily looking after returns flows for these top brands our product is tested, cleaned and photographed to the highest standard giving you the customer the knowledge that you will get a quality product like if you bought it new!


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

137 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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Ha contestado el 82% de las opiniones negativas

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3,9

Todas las opiniones

(137)

90 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

First class service

My first appliance was faulty and Renew2U immediately upgraded it and in less that a week I was in receipt of a brand new appliance. All communication has been helpful, positive, and prompt.

30 de junio de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Warrenty service is terrible

Ordered my washer dryer and it came fast. More damage than describe but it worked so I was pleased. However it developed a fault in the warranty period.

I have tried contacting them on multiple platforms and using their warranty service, they have not been in contact. I ended up having to get it fixed privately.

The years warrenty is pointless so you are taking a risk.

30 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Looks can be deceptive.

When I took delivery of the dishwasher, the guys beckoned me into the back of the van, saying, "We'll take it back". Understandable, since it was unboxed, crudely covered in bubblewrap and with the bottom of the door hanging off!
One quick repair later (which didn't need to be beautiful, since it's a built-in model), successfully installed and working perfectly. A fantastic bargain. Thank you, Renew2u!

3 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

1stnOrder

Ordered 3 items
Smooth transaction
Delivered at the time and date agreed
Good communication from crew and very helpful on arrival
Good quality exactly as advertised
Thanks again happy son in new flat
Wouldn't hesitate in ordering again

22 de junio de 2026
Opinión espontánea
Valorada con 3 estrellas sobre 5

Cost me money to end up staying at home…

Cost me money to end up staying at home waiting for a package for over two days and when I arrive the courier was very rude on customer friendly. I asked for letting me just use a story to push it free Jane he was just dragged and left and said he’s not doing it.

26 de mayo de 2026
Valorada con 5 estrellas sobre 5

Great customer service

I ordered a fridge freezer which was damaged in transit, u contacted customer services they were quick to reply and gave me options I asked for a refund which was put back in my account,a great service I would recommend this company

29 de mayo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

False advertising

This company sells by false advertising. You click on product price showing £198 when you go to next page price changes to £350.

31 de mayo de 2026
Opinión espontánea
Logotipo de Renew2u

Respuesta de Renew2u

Thank you for your review.

We are sorry to hear about your experience. We take pricing transparency very seriously and have not identified any issues where prices change between pages in the way described.

It is possible that you may have been viewing different grades or conditions of the same appliance, as we often stock multiple versions of a product with varying cosmetic grades, specifications or levels of damage, which can result in different prices being displayed.

We have not received similar reports from other customers, however we would be happy to investigate further. If you could contact us with details of the appliance you were viewing, we can review this and provide clarification.

Thank you for bringing this to our attention.

Valorada con 5 estrellas sobre 5

Great products excellent prices.

I've bought four items from renew2u and everyone of them works perfectly. Highly recommended the prices are excellent and everything has a 12 months guarantee.
I have collected items and had items delivered within a couple of days customer service is great and when I bought my fridge freezer they changed the doors round before delivery.

20 de noviembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

No refund issued after returning Product

I purchased a B rate dishwasher. Wasnt bothered about the visible appearance. Because my house was under construction, I wasn't able to use the machine for a month. When I connected it to finally use it. It wouldn't flush the water out of it. I called for an exchange and there was nothing in the colour I purchased in stock. I was told when Renew2u will receive the dishwasher, I will receive my refund. It has been over three months now and I've tried to call over 50 times in different hours over numerous days and weeks with no answer. I assume this company has closed down and I have lost out on nearly £300.

The company who picked up the dishwasher was called Furdeco.

Order ref Web3394
Consignment Number: F4608696-5558

30 de diciembre de 2025
Opinión espontánea
Logotipo de Renew2u

Respuesta de Renew2u

Thank you for your review.

We are sorry to hear about your experience. We would like to clarify that all refunds are processed in accordance with our terms and conditions within 7 working days of the returned item being received back into our warehouse.

We can confirm that Renew2U remains fully operational and we certainly would not expect any customer to be waiting three months for a refund once a return has been completed correctly. As your collection was carried out by Furdeco, we would like to investigate this matter further as there may be an issue with the return tracking or processing of the collection.

Please contact us with your order number and we will urgently review the status of the return and provide a full update.

We apologise for any frustration caused and look forward to resolving this for you.

Valorada con 1 estrellas sobre 5

Possibly the worst company I've dealt…

Possibly the worst company I've dealt with in years. Supplied a faulty unit (it happens). They said they would refund me with 5 days of them collecting it. What I actually received was a partial refund. They left a 7 month pregnant woman with no cooker. Even after this was explained they did nothing.

12 de abril de 2026
Opinión espontánea
Logotipo de Renew2u

Respuesta de Renew2u

Customer sent back an item that was not faulty and under our terms as was accepted no fault found returns the cost is covered by the buyer. Customer raised a payment dispute with their bank who also ruled in our favour.

We are open fair and transparent from purchase through to warranty. If we are at fault and have a failed product we cover all costs for either an exchange or full refund if an exchange cannot be supplied. I am sorry you felt this was not a good enough service on this occasion through ebay.

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